CONFIDENTIAL
Annexure A
SITA
CODE OF ETHICS
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Annexure A
CONTENTS
Page
3
Glossary of Terms
1
Introduction
4
2
Scope of the Code
4
3
Ethics
5
4
The Code of Ethics
6
5
Creating awareness
14
6
Compliance
14
7
Adoption of the Code
15
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GLOSSARY OF TERMS
Throughout this document, unless otherwise stated, the words in the
first column below have the meanings stated opposite them in the
second column:
s
“SITA”
SITA (Pty) Ltd
“Code”
Code of Ethics for SITA
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Annexure A
1
INTRODUCTION
This document comprises the Code of Ethics for SITA. The spirit
of the Code is to support ethical and good business conduct by
all individuals covered by it as reflected in the scope detailed in
Section 2 below.
Why should there be a Code of Ethics?
The purpose of such a Code is the following:

To serve as a brief description of SITA’s core values; and

To provide a framework for identifying conduct that is ethical
and acceptable for the employees and officials of SITA who,
effectively, act as its agents at all levels.
2
SCOPE OF THE CODE
In terms of the Code of Ethics, the Code shall apply to the
Managers
and
Directors
of
SITA
(including
non-executive
directors), employees and/or their representatives.
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3
ETHICS
Why should there be standards of ethics?

To ensure that all stakeholders of SITA are aware of the basic
values cherished by SITA; and

To ensure accountability within SITA in terms of fundamental
ethical values and value systems.
What are the fundamental values and ethical standards
cherished and expected by SITA?
SITA identified the necessity for a belief system (Corporate
Values) that would contribute to the way SITA treats its clients,
makes decisions, develops its employees and partners with
suppliers. The following statements reflect the belief system
SITA is committed to sustaining:
Client Orientation - SITA understands Government’s business
requirements as being one of the most important critical success
factors to chart the business relationship. SITA acknowledges
the client as the reason for it being in business. Therefore, SITA
seeks to evolve with its clients.
Competency - Being a learning organisation, competency is
created and maintained through continuous innovation and
learning programmes, developing core strategic competencies
required to prosper in a fast-changing environment. An e-leader
in the Industry.
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Teamwork - Through the development of the individual, a firm
base is established that enhances the individual to operate as
part of a team that can consist of various representative levels of
expertise
and
management
from
inside
or
outside
the
organisation.
Fairness - SITA treats its staff fairly and ensures fair equitable
procurement
processes,
whilst
acknowledging
the
socio-
economic policies of Government.
Integrity - SITA, as an agent of the South African Government,
is entrusted to deliver IT/IS and related services to, or on behalf
of, participating departments and acknowledges the premium of
trust bestowed upon the Agency. Integrity consequently forms a
cornerstone in decision-making and daily operations.
4
THE CODE OF ETHICS
SITA subscribes fully to the Code of Ethics which is reflected
verbatim below.
SITA (Pty) Ltd Code of Ethics
SITA is committed to providing a working environment that is
conducive to good business practice. Within this framework,
every person involved in SITA shall subscribe to the Code of
Ethics.
This Code of Ethics shall apply to the managers and directors of
SITA (including non-executive directors), employees and/or their
representatives.
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All people to whom this Code of Ethics applies shall observe their
ethical obligations in such a way as to carry on business without
causing
harm
other
than
by
fair
commercial
competitive
practices.
Executive Directors and Managers
The directors and managers shall, by reason of their being in
control of the business of SITA:
be responsible to communicate this code and to ensure its

understanding by all the employees of SITA;
be responsible for the observance of the ethical obligations of

SITA;
take the necessary steps for compliance within SITA with the

provisions of this Code of Ethics; and be honest and truthful
in all their dealings at all times.
A Manager has a responsibility to customers of SITA and
in particular shall:

market the products of SITA accurately;

disclose all relevant information on the products which
customers cannot reasonably learn for themselves;
charge the agreed price or, where no price was agreed, a fair

price;
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supply products with a promptness that at least meets the

reasonable expectations of the customer and, where there is
a
delay,
inform
the
customer
before
expiry
of
the
contemplated delivery period;
determine minimum quality standards for the products of

SITA and ensure that these products conform to these
standards;
make known any standard of quality which is higher than the

customary standard, and any price premium justified by such
higher standard;
provide customers with a ready means of lodging complaints

about the quality of SITA's products;
provide a reasonable guarantee that the products and

services for which he/she are responsible conform to the
standards of SITA, and replace any product which is below
standard;

not knowingly supply a defective or dangerous product; and

respect the confidentiality of sensitive customer information.
A manager shall manage SITA with a view to achieving
the greatest possible return for SITA's stakeholders, and
in particular shall:
strive to reduce inefficiencies in SITA, and establish standards

of efficiency in consultation with the other employees of
SITA;
introduce

and
employees
maintain
that
the
in
SITA
resources
an
of
awareness
SITA,
by
including
time
resources, are in limited supply;
keep the costs of SITA at the lowest reasonable level;

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
not engage in a restrictive trade practice; and

not permit or be involved in any way whatsoever in any acts
of bribery and/or corruption.
Managers shall in relation to SITA, act honestly and in
good faith, and in particular shall:
act within their powers, and in the interests and for the

benefit of SITA;
carry out their duties with the skill and care to be expected

from a person of their knowledge and experience, and
exercise their own judgement;

not permit wastage of the assets of SITA;

report accurately to the owners on the performance and
prospects of SITA, and justify the confidence reposed in
them;
furnish

to
the
auditors
of
SITA
all
information
and
explanations which such auditors require for the performance
of their functions;

not carry on the business of SITA negligently or recklessly;

manage SITA in a way which does not unjustifiably increase
the risk to creditors of SITA; and
report honestly on the financial position of SITA to its

creditors.
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Managers shall not place themselves in a position where
their personal interests could conflict with their duties to
SITA, and in particular they shall not:
divulge confidential information of SITA to its competitors or

otherwise make improper use of such information;
carry on business on their own account when this is

forbidden;
accept secret profits,

bribes or
any other
corrupt,
or
unconscionable benefits;
acquire for personal benefit of any economic opportunity

which is the same business as SITA; or
use information which is not yet available to the public for

their own gain.
A manager shall ensure good buying practices with
suppliers of SITA, and in particular he shall:
inform a supplier of any bribe or attempted bribe by the

supplier's personnel;
terminate dealings with any supplier who bribes employees of

SITA; and
ensure that no bribe is paid to personnel of a supplier of

SITA.
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The manager shall:
deal courteously with employees, with due regard of cultural

sensitivities and individual dignity;
give due attention to the training and development of

employees; and
provide

safe
working
conditions,
including
adequate
machinery and equipment and competent supervision.
In
the
appointment,
treatment
or
promotion
of
employees, SITA shall:
not restrict Affirmative Action and ensure adherence to the

Equity Act;
provide opportunities for individuals whose potential has been

restricted by unethical legislation or social discrimination in
the past;
recognise

employees'
efforts
by
fair
and
adequate
remuneration and other means;
protect employees against physical, mental or emotional

harassment;
comply

with
the
laws
governing
labour
relations
and
conditions of employment;
make this Code of Ethics and the reasons for it known to

employees;
deal openly and fairly when in collective bargaining processes

with representatives of SITA employees; and
manage SITA in such a way as not to unreasonably jeopardise

job security of employees.
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The managers of SITA shall not:
make dishonest allegations concerning competitors of SITA

concerning their products;
damage their competitors other than by accepted commercial

competitive practice; or
acquire confidential information of a competitor by improper

means.
The managers shall, in the carrying on of the business of
SITA:
pay

due
regard
to
environmental
and
public
health
considerations;
not retrench employees without taking due consideration of

the well-being of society at large; and
participate within the means of SITA in projects which will

uplift the community in which SITA operates.
Employees
shall
perform
their
duties
diligently
and
efficiently, and in particular shall:
support and assist management to fulfil its commercial and

ethical obligations as set out in this code;

avoid any waste of SITA's resources, including time;

respect the confidentiality of sensitive customer information;

help fellow employees meet their obligations;

avoid unreasonable disruption of production;

use their capabilities and develop their potential, particularly
in return for training received;
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not divulge any confidential information of SITA to its

competitors
or
otherwise
make
improper
use
of
such
information;
act honestly at all times and report any harmful activity they

may come across at the workplace;
commit to honouring their agreed terms and conditions of

employment;
not act in any way that may jeopardise the shareholders'

rights to a reasonable return on investment;
support and assist management to fulfil its commercial and

ethical obligations as set out in this code;
refuse

any
bribe,
and
report
attempted
bribery
to
a
manager;

report any harmful activity observed at the workplace;

not abuse a strong collective bargaining position or engage in
unreasonable industrial action; and
join management in a commitment to improve productivity.

An employee shall:

not make a false accusation against a fellow employee;

not intimidate a fellow employee;

recognise fellow employees' rights to freedom of association;
and
pay

due
regard
to
environmental
and
public
health
considerations in and around the workplace.
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5
CREATING AWARENESS
In line with the SITA Anti-Corruption and Anti-Fraud Strategy:

a copy of the Code of Ethics will be made available to
every staff member of SITA;

relevant sections of the Code shall be communicated to
SITA’s suppliers, customers and clients; and

the content and values entrenched in the Code of Ethics
will be included in awareness programmes and education
workshops.
6
COMPLIANCE
All employees of SITA–
a)
shall sign an annual declaration that she or he has read, is
familiar with, understands and will conform with this Code.
Responsibility
for
ensuring
that
all
employees
have
delivered this declaration lies with all managers; and
b)
who have doubts regarding a questionable situation that
might
arise,
should
immediately
consult
her
or
his
manager who will secure clarity from the Head of Human
Resources.
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7
ADOPTION OF CODE
_________________________________
Chief Executive Officer
SITA (Pty) Ltd
_________________________________
Chairperson: Board of Directors
SITA (Pty) Ltd
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