CIRCULATION DEPARTMENT
ANNUAL REPORT – 2004-05
1.0
ACHIEVEMENT OF 2004-05 OBJECTIVES
1.1
Improve claims returned and locates procedures. These
procedures have been significantly improved over the past year.
Charlie has streamlined the procedures to allow for a more
comprehensive process. It includes timely notification to users of
the status of claims and locates, and more precise procedures for
our staff.
1.2
Hold staff meetings during each semester break. Since we are
a public service department that covers nearly 140 hours of
operation, it is impossible to hold regular meetings. In addition to
that, it is difficult to train other library staff to cover the desk during
our meetings. Consequently, the goal is to hold a meeting during
semester breaks, which is typically when business slows
considerably. We have been successful in meeting during breaks,
but continue to search for better ways to compensate for our
inability to hold timely meetings during regular semesters.
1.3
More staff participation in developmental classes. We have
had very good participation in programs and classes offered by the
Office of Organizational Development. Thus far, four staff members
have completed managerial or supervisory certification programs.
Others have taken various classes, and our most recent new
supervisors are in the process of registering for certification
classes.
1.4
Help coordinate GIL Express publicity. During the fall of 2004,
universal borrowing was opened to the public after many months of
testing. Publicity was largely done by word of mouth at the
Circulation and Information Services desks, and via postings on our
web page. Our users quickly embraced this new and exciting
service. As a result, we have one of the largest volumes of GIL
Express requests in the state.
1.5
Improved service at Circulation desk. Our goal is to constantly
seek ways of improving service. We can never be satisfied with
the status quo. Recognizing that good communications is an
essential component in our delivery of service, we have created a
departmental email to add to our web page and, more importantly,
our daily notices. This provides a means for our users to
communicate directly with our department through email. This
service has had an immediate impact. Thus far we have averaged
a response time of 24 hours.
2.0
OTHER ACCOMPLISHMENTS
2.1
In May, 2005, the Circulation Department personnel was
restructured. Karen Glover completed her master’s degree in
Information Studies at Florida State University and was promoted to
Circulation Services Librarian. She currently serves as assistant
department head and manages daily desk operations.
2.2
The library collaborated with OIT to purchase 10 laptops for use by
students, faculty and staff. Most of the software that is currently on
desktop models in the LWC has been loaded on each laptop. We
will begin checking the laptops out on the first day of fall semester
for library use only.
2.3
The department head was accepted into the Information Studies
master’s degree program at Florida State and will begin classes
fall semester.
2.4
Karen was appointed to the first floor east renovation committee.
She has been instrumental in developing plans for a makeover for
the circulation department. Once the project has been completed,
all circulation staff will have desks to call their own. While this is
something that most staff can take for granted, it has not been the
case for this department. We look forward to our new look.
2.5
At the beginning of Spring semester, the E-Reserves system was
migrated to Docutek. While in some areas this system is an
improvement, it has resulted in a substantial increase in processing
time for the Reserves unit. We hope that over time we can become
more efficient with processing. One major positive with Docutek is
the ease with which we can now retrieve statistical information.
3.0
Goals
3.1
Continue improving services by enhancing skills and knowledge
base.
3.2
Look to implement “indefinite” faculty due date to help facilitate
recall process.
3.3
Embrace new opportunities that might arise with the completion
of the 1E renovations.
3.4
Enroll new supervisor(s) in OOD certification program.
3.5
Continue to enhance our knowledge of how Docutek works so
that Reserves processing is more efficient.