MIGRANT INFORMATION CENTRE (EASTERN MELBOURNE)
Job Description
POSITION:
Home and Community Care Diversity Adviser
EMPLOYER:
Migrant Information Centre (Eastern Melbourne) (MIC)
REPORTS TO:
Manager, MIC
SALARY:
$60,000 plus superannuation. Salary packaging available
CONTRACT PERIOD:
30th June 2015
Contact person:
Closing Date:
Send Application To:
Sue Herbst
23rd July 2012
Judy McDougall
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street
Box Hill 3128
Email: vcharouxmindiel@miceastmelb.com.au
In your application please write your claims against each of the selection
criteria.
Please note applicants short listed for interview will be asked to attend an
interview at the Migrant Information Centre (Eastern Melbourne) on Monday 30th
July 2012.
1.
INTRODUCTION
Migrant Information Centre (Eastern Melbourne) (MIC) provides support to people from
culturally and linguistically diverse backgrounds residing in the eastern suburbs of
Melbourne. The region covers the Local Government Areas of Boroondara, Whitehorse,
Manningham, Maroondah, Knox, Yarra Ranges and Monash.
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street Box Hill
Telephone:
92854888
Email:
vcharouxmindiel@miceastmelb.com.au
Webpage:
http://miceastmelb.com.au
Page 1
The centre’s objectives include:
 provide poverty support and emergency relief programs to migrant families and
individuals suffering financial crisis, destitution, misfortune, helplessness and
sickness;
 deliver post arrival services relevant to new migrants and refugees in the Eastern
Region, as to ensure effective local settlement and orientation;
 enhance direct provision of settlement services to migrants in the Eastern Melbourne
Region;
 provide a primary focus for settlement planning, co-ordination and delivery in the
Eastern Region with the objective of ensuring effective and culturally sensitive service
provision to migrants by mainstream agencies.
The Centre is managed through a Board of Directors.
2.
OVERVIEW OF PROGRAM
The Migrant Information Centre (Eastern Melbourne) (MIC) has recently been funded by
the Victorian State Government Department of Health (DH) to auspice the HACC
Diversity Adviser (HDA) position.
The HDA role will support the implementation of diversity planning and practice by
supporting Home and Community Care (HACC) funded organisations in the Eastern
Metropolitan Region (EMR) develop and implement HACC Diversity Planning and
practice.
Diversity planning and practice recognises the different characteristics of groups and
individuals, including, (but not limited to) diversity of age, gender identity and sexual
orientation, faith and spirituality, and socio-economic disadvantage. Planning to ensure
that diversity is understood, respected and reflected in appropriate service delivery
models is central to quality service planning and delivery. Diversity planning will include
a particular focus on the needs of the five HACC special needs groups:
Aboriginal and Torres Strait Islander peoples
People from culturally and linguistically diverse backgrounds
People with dementia
Financially disadvantaged people
People living in remote or isolated areas
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street Box Hill
Telephone:
92854888
Email:
vcharouxmindiel@miceastmelb.com.au
Webpage:
http://miceastmelb.com.au
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The aims of the position are to:
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promote HACC diversity planning and enhance stakeholders’ understanding of
Diversity planning and practice, through leading and facilitating change and practice
improvement within the HACC context
strengthen the capacity of the HACC service system to deliver quality services that
respond to the diversity of client needs, including the five special needs groups, by
facilitating inter-agency and/or systemic methods of engagement
understand and assist in promoting the shared principles and commonalities that
underpin Diversity planning and practice, the Active Service Model, HACC
Assessment Framework and service coordination practice.
creatively address issues and seek out new opportunities to facilitate Diversity
planning and practice.
work with the DH Central Office HACC unit and DH EMR office staff to contribute to
continuous quality improvement of HACC funded agencies in relation to the quality
improvement initiatives of HACC Diversity planning and practice, the HACC
Assessment Framework and Active Service Model.
HACC DIVERSITY ROLE (HDA)
To support HACC funded agencies with Diversity planning and practice the HDA will
work in close collaboration with DH Eastern Regional HACC Program staff including the
Active Service Model Industry Consultant and Program and Services Advisers. Whilst
this position reports directly to the Manager, MIC the HDA position will work from the DH
Box Hill office two days per week to facilitate this collaboration.
Specific responsibilities of the role include:
 Promoting HACC diversity planning and enhance stakeholders’ understanding of
Diversity planning and practice, through leading and facilitating change and practice
improvement in the region and funded sector
 Proactively develop positive relationships with the range of HACC funded agencies
and other key stakeholders in the region to achieve a collaborative approach to
implementing Diversity planning and practice
 Collecting and interpreting diversity related information for distribution to HACC
service providers, and collate and interpret diversity access and equity issues in the
region
 Promoting the development of HACC agency diversity plans, through information
provision, advice and support to underpin evidence based agency level Diversity
planning and practice service responses
 Providing advice to the DH Eastern Regional Office on barriers and enablers, risks
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street Box Hill
Telephone:
92854888
Email:
vcharouxmindiel@miceastmelb.com.au
Webpage:
http://miceastmelb.com.au
Page 3
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4.
and solutions and practice learnings relating to HACC funded agencies moving
toward Diversity planning and practice
Using diversity knowledge to facilitate networking, forums, and partnerships (where
these do not exist) to enable diversity and access issues to be identified and
actioned
Creatively addressing issues and seek out new opportunities to facilitate Diversity
planning and practice
Strengthening the capacity of the HACC service system to deliver quality services
that respond to the diversity of client needs, including the five special needs groups,
by facilitating inter-agency and/or systemic methods of engagement
Providing implementation support and facilitating partnerships between organisations
to respond to priority access issues and facilitate appropriate responses to identified
issues and needs
Working within the context of parallel HACC program quality improvement initiatives,
such as the Active Service Model, incorporating person-centred care and service
coordination practice standards
Providing advice and informal professional development and work with training
coordinators to initiate diversity training for the sector
Maintaining awareness of developments and policy initiatives relevant to Diversity
planning and practice at a regional and state-wide level, including exploring
opportunities for synergies with related initiatives
Working within the region to contribute to continuous quality improvement of HACC
funded agencies in relation to the quality improvement initiatives
KEY SELECTION CRITERIA
Personal qualities
Change management. As a leader and facilitator of change, build rapport and trust to
promote and achieve change through communication, diplomacy and consistency in
actions; develop solutions to achieve improved outcomes for the diverse needs of HACC
clients.
Conceptual and analytical ability. Highly developed conceptual and analytical skills
and the ability to conceptualise and translate HACC Diversity planning and practice
information into achievable strategies; deal with concepts and complexity comfortably;
use analytical and conceptual skills to identify logical sequences and reasoning; can
engage stakeholders to facilitate solutions, reason through problems, and develop
practical solutions.
Stakeholder and relationship management. Ability to establish and maintain
relationships with people at multiple levels; provide effective advice and informal
education to influence thinking and action; resolve issues and influence outcomes.
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street Box Hill
Telephone:
92854888
Email:
vcharouxmindiel@miceastmelb.com.au
Webpage:
http://miceastmelb.com.au
Page 4
Drive and commitment. Enthusiastic and committed to facilitating diversity approaches
to meet the needs of diverse groups; capacity for sustained effort; set and maintain a
high standard of work in an evolving area.
Knowledge and skills
Leadership. Capacity to work at a broad strategic planning and capacity building level;
build commitment to equitable access to services; apply systems thinking to understand
the long term impact of action in terms of achieving strategic goals and objectives; can
develop and implement systems and procedures to guide work and track progress.
Facilitation and change management. Facilitate change; build rapport with HACC
agencies, including those agencies that focus on particular diversity groups; consult and
liaise with and influence key stakeholders; connect service providers to facilitate
appropriate service responses through existing or new forums; use a facilitative,
participative, empowering approach to address power imbalances; achieve effective
solutions.
Strategic Planning: Thinks at the big picture level; entertains wide-ranging possibilities
in developing a vision for the future; works across a number of time frames; translates
strategic direction into day to day activities.
Written communication: Demonstrated ability to write in a way that is clear,
appropriate and readily understood by diverse audiences.
Verbal communication. Highly developed verbal communication and interpersonal
skills, including a demonstrated ability to deal sensitively and diplomatically with
stakeholders.
Project leadership and management. Uses a project management approach to
achieve position objectives; manages risks and issues; works to specific, measurable
objectives and monitors performance against objectives to achieve outcomes.
Information technology. Highly developed computer skills, including Microsoft Office
Suite; ability to broadly analyse data, identify trends and gaps; knowledge of client
information management systems.
Specialist Expertise
Demonstrated knowledge and experience in the community care sector and related
service systems in Victoria.
Desirable Qualifications:
Tertiary qualification in a relevant discipline.
Migrant Information Centre (Eastern Melbourne)
Suite 2 27 Bank Street Box Hill
Telephone:
92854888
Email:
vcharouxmindiel@miceastmelb.com.au
Webpage:
http://miceastmelb.com.au
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