Business Etiquette Quiz
1. The following is a proper introduction: “Ms. Boss, I’d Like you to meet our
customer, Mr. Hans.” True / False
2. Dear Sir or Ms. should be used as a salutation? True / False
3. Thank you notes should be typed. True / False
4. When meeting someone new, it is appropriate to discuss:
______________________________________________
5. Important mail should be answered within
a. 48 hours
b. four days
c. one week
6. Who goes through a door first?
______________________________________________
7. The best seating arrangement at a meeting for people with opposite points
of view is across the table from each other. True / False
8. Tinted glasses are a good choice because you need only carry one pair
and do not have to change glasses in front of the customer. True / False
9. It is rude to use your voice mail for Key Accounts? True / False
10. What percentage of your message is communicated through your
appearance?
a. 30%
b. 55%
c. 75%
11. When you are standing and talking to one of your Key Accounts, how far
apart should you stand?
a. 1 ½ feet
b. 3 feet
c. 7-10 feet
12. A man should wait for the woman to extend her hand for a handshake.
True / False
13. A man should shake a woman’s hand very lightly to avoid hurting her.
True / False
The Telephone Answer Test
1. Do you answer the phone within three rings?
Yes No
2. Does your answer include a greeting such as “hello”?
Yes No
3. Does your answer include your full name?
Yes No
4. Does your answer include a verb?
Yes No
5. Does your answer include your company’s name?
Yes No
6. Is the answer fewer than ten words?
Yes No
CONVERSATION CHECKLIST
 Was my smile genuine?
 What did my body language say?
 Did I focus on the customer?
 Did I ask questions?
 Did I talk 80% less than I normally do?
 Did I make appropriate eye contact?
 Did I sound enthusiastic?
 Was I interested instead of interesting?
 Did the customer LIKE me?