POSITION DESCRIPTION
SECTION A: Position Identification
CLASSIFICATION
POSITION TITLE:
Supervisor of Assessment
DEPARTMENT
DIVISION
Continuing Care
Community Health
POSITION #
MANAGEMENT
X
EXCLUDED
X
BARGAINING UNIT
SECTION B: Reporting Structure
Your Supervisor’s Title:
District Manager of Continuing Care
His/Her Supervisor’s Title: VP Community
Other positions that report to your immediate supervisor:
Supervisor of Client Services
SECTION C: Program/Functional Area
Continuing Care Services and Programs.
SECTION D: Position Summary
Accountable for the standardized delivery of Continuing Care programs through the management
of Care Coordinators and Administrative Support Staff, program resources and the implementation
of policies and procedures within the District.
SECTION E: MAJOR RESPONSIBILITIES: (indicate approx % of time spent on each)
Specific Accountabilities
1.
Provide clear interpretation of policies, guidelines, new initiatives and program changes
to Care Coordinators, clients and stakeholders by maintaining current knowledge of
policies, programs, standards, and legislation.
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2.
Responsible for Care Coordinator service delivery by interpreting the information
presented from staff, clients, families, partners, trends, policy and legislation in order to
make decisions on utilization of District operational resources.
3.
Problem solve complex situations and challenging client behaviors by partnering with
staff, families, Acute Care, Long Term Care Facilities, contracted service providers and
departments to investigate, negotiate and maximize client service through collaborative
resolution.
4.
Ensure the effective management of human and financial resources by setting and
evaluating staff performance targets, promoting diversity in a healthy workplace,
demonstrating the leadership competencies, respecting corporate resource practises,
promoting teamwork and individual development, maintaining internal communication,
monitoring revenues and expenditures, adhering to procurement guidelines, acquiring
goods and services in the most cost effective manner.
5.
Manage risk to staff, contracted service providers and clients by adhering to and remaining
current with Occupational Health and Safety legislation, Home Care, Long Term Care policies
and Continuing Care risk management guidelines.
6.
Build relationships with internal and external colleagues at an operational level by utilizing a
variety of communication methods to ensure timely flow of information, work efficiency and the
development of cohesive teams.
7.
Commit to maintain and protect patient, client and personal safety on an ongoing basis.
Innovation
Enrolls role models and facilitates a work place culture that is safe and supportive where resources
are limited by maximizing human resources, building capacity and adopting an employee
recognition culture.
Collaborates and negotiates with staff, families, contracted service providers, acute care, long term
care and other departments to develop creative problem solving strategies to address the unmet
needs of clients with complex care needs and/or challenging behaviors.
Authorizes and implements creative plans of action that best meet the complex client needs in the
most cost effective manner.
Manages in a climate of continuous change by creating and fostering an open and flexible work
culture, coaching, mentoring, providing personal and professional development opportunities,
adopting a forward thinking philosophy and supporting wellness initiatives.
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Position Description
POSITION SPECIFICATIONS
SECTION F: MINIMUM FORMAL EDUCATION:
Bachelor’s Degree in Health Sciences Program preferred.
SECTION G: CERTIFICATION/REGISTRATION/DESIGNATION
Current and ongoing registration/licenses with their applicable professional regulatory body.
SECTION H: SPECIAL KNOWLEDGE & SKILLS:
Has a managerial style and is confident in decision making skill. Strong leadership ability.
SECTION I: NATURE AND AMOUNT OF EXPERIENCE:
Minimum 10 years experience, 5 in community programs
SECTION J: JUDGEMENT & INITIATIVE:
May have to cover for the District Manager in her absence from time to time.
SECTION K: TYPE AND LEVEL OF SUPERVISION EXERCISED:
Minimal
SECTION L: KEY RELATIONSHIPS:
.
Contacts:
Internal:
District Manager: Daily contact with the District Manager to consult with and make
recommendations regarding operational responsibilities including staffing requirements, program
exceptions, risk management issues, budget, District business plan, OHS, building infrastructure
and staff education needs. The incumbent advises the District Manager on program issues.
Supervisor of Client Services: has contact with the Supervisor of Client Services to maintain
open lines of communication related to service wait lists, client issues, trends, service demands and
ongoing relationship building between the District and DoH nursing staff.
Human Resource Consultant: has regular contact with the District Human Resource Consultant related
to recruitment, selection, performance management, attendance management and interpretation
of the collective agreement.
District Health Authority/Acute Care has regular contact with the District Health Authority/Acute Care to
work collaboratively with individuals and committees to establish the smooth flow of clients between
hospital and community related to utilization of Continuing Care programs.
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External:
Service Delivery Coordinator: has occasional contact with Service Delivery Coordinator related
to ministerial inquiries, exception to policy, legal issues and risk management issues that impact
the Minister. The incumbent receives information related to program initiatives and policy changes
through monthly meetings, teleconferences and e-mail communication on a regular basis.
Supervisor of Intake and Placement: works with the Supervisor of Intake and Placement to
implement new program initiatives, create efficiencies in the procedures related to program delivery
and to recommend exceptions to placement policies and guidelines and ongoing relationship
building between the District and Intake and Placement staff.
Supervisor of Adult Protection: partners with the Supervisor of Adult Protection to secure
appropriate services for clients who are potentially adults in need of protection under Adult
Protection legislation and ongoing relationship building between the District and Adult Protection
staff.
Eligibility Review Unit: has regular contact with the Eligibility Review Unit to implement, clarify
and interpret policies related to classification and Long Term Care financial application.
Service Delivery Consultant: has occasional contact with the Service Delivery Consultants to
request clarification on policy application to Long Term Care facilities and facility budgets as it
relates to specific client cases.
Department of Community Services: has occasional contact with program supervisors and
specialists in the Department of Community Services to address complex and challenging
behaviors of shared clients and individuals who do not clearly meet the criteria of either
Department’s existing programs.
Service Provider Agencies: has regular contact with the Service Provider Agencies to maintain
open lines of communication related to service wait lists, complex client issues, trends and service
demands.
Long Term Care Facilities: has regular contact with the Long Term Care Facilities regarding
managing clients with challenging behaviors as it relates to Long Term Care policy regarding
specialized equipment, attendant care and special needs.
Clients/stakeholder: has regular contact with clients/representatives/stakeholders regarding
service delivery issues which has been escalated to the provincial level or Ministers Office.
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SECTION M: DEGREE OF RESPONSIBILITY FOR DECISIONS ON FINANCIAL, HUMAN AND
MATERIAL RESOURCES:
Decision Making
A. Typical decisions made by the incumbent:
Makes decisions about the best use of staff resources within the current mandate and approved
District budget as related to assignment of work, caseload size, special projects, and schedules.
Recommends candidates for interviewing and hiring and for increment increases. Makes
decisions to place client services on hold, approve client contracts and to withdraw service
based on investigation of fact and recommendations of DoH staff and contracted service
providers.
Makes decisions on requests for client services which, in policy, require supervisory approval
based on investigation of fact and recommendation of staff. Examples of this are emergency
respite, one-on-one attendant care in a Long Term Care facility and approval of client contracts.
Recommends to the Supervisor of Intake and Placement exceptions to the placement wait list
guidelines based on investigation of fact and recommendation of staff.
B. Typical decisions referred to other persons or departments:
Consultation with the District Manager regarding complex client cases, risk management issues,
occupational health and safety concerns.
Consultation with the District Manager and Human Resources Consultant is required when
offering positions and taking disciplinary action under the NSGEU Collective Agreement.
Provides recommendations and evidence based solutions for best practice procedures to the
District Manager to increase the efficiency in the use of staff and the delivery of timely service to
clients.
Analyzes situations and identifies options for plans of action related to both operational and
client focused initiatives and provides a recommendation to the District Manager.
The Supervisor makes recommendations for exceptions to policy.
SECTION N: PHYSICAL DEMAND:
Physical Effort
•
Most work spent in an office setup with computer in docking station.
•
Offsite meetings and office visits require travel
SECTION O: MENTAL & VISUAL DEMAND:
A. Sensory Attention
•
Daily review and response to multiple emails and voice mails.
•
Review SEAscape assessments and client care plans for monitoring and client response.
•
Ability to make decisions with limited information, deal with constant interruptions and ability to
refocus on tasks quickly.
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B. Mental Pressures
•
Responding to demanding and aggressive clients or families who are not satisfied with the
services offered.
•
Providing information for ministerial responses which requires gathering evidence from
multiple sources within a tight time frame.
•
Managing the publics and stakeholders demands for service within existing resources.
SECTION P: WORKING ENVIRONMENT and UNAVOIDABLE HAZARDS:
Physical Environment
•
Occasional visits in client’s homes in unknown environments.
•
Inclement weather to meetings or off site offices
•
On call for weekends and holidays
SECTION Q: SAFETY (patient, worker & workplace)
Annually access the training and education on patient, client and personal safety made available by GASHA.
The successful applicant will demonstrate good stewardship in the identification, reporting &
mitigation of unsafe Acts or conditions
Prepared by:
Date: _______________________
Signature
Name (Please Print)
Approved by:
Date: ________________________
Signature
Name (Please Print)
VP Approval:
Date:
_
Signature
Name (Please Print)
DISTRIBUTION:
Human Resources Services
Department
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