Walter W. Hanna
809 N. Evans St., Sheboygan, WI 53081
wallyhanna@rcn.com
920-452-1761
Cell (224)-588-2452
Business Development / Operations Management
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Career Summary
Creative, results-focused business development, client and internal management professional. Broad experience in client
needs analysis, project requirements assessment, and development and delivery of successful architectural, service and
hard product solutions. Adept at new business identification and client acquisition, service and repeat business
generation. Proven project planning, management, process re-engineering and solution implementation experience.
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Objective
Front line position with an established service corporation to provide business development, program and client
management, either internal production or consulting. I want to contribute my professional experience and skills to deliver
customer value and growth, while controlling internal costs, optimizing deliverables and increasing profitability.
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Representative Accomplishments
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Senior management team member of a start up venture providing bill payment and related personal financial services
by self-service ATM to the minority and unbanked 25% of the US population.
New Business Director for Illinois’ largest African American owned construction company.
Co-directed the LAN/Power implementation and the Schools Renovation programs for Chicago Public Schools.
Saved $23M in annual maintenance costs for the City of Chicago by multiple software system implementations.
Grew the Strategic Asset Management Systems division of an IT systems consulting and implementation company
from $316K to $3.2M over 18 months.
Expanded an established architectural firm with three offices to 60 employees and $4.2M in fee revenues within five
years of merger with my firm.
Managed concurrent 13-year design, project management and construction oversight relationships with the CBOE,
the Chicago Board of Trade, the NASD-AMEX, and other financial, corporate and service sector clients.
Founded and built an architectural firm to $1.8M over 6 years without startup capital or financing.
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Skill Sets
Business Development
 Identify new client potentials and propose services and products within funded program opportunities.
 Maintain existing client relationships and devise new product / service approaches in response to discovered needs.
 Design, prepare and make winning client service proposals in response to needs, RFPs and discovered opportunities.
Client / Customer Management
 Negotiate client, consultant and vendor contracts, and oversee project team compliance with deliverables.
 Build client / consultant / vendor relationships in a quality-focused design and product delivery/service environment.
 Prepare articles and project case studies for publication. Speak before professional associations and trade groups.
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Career Highlights
Pay-Ease, Inc.
Vice President – Participant Services
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Responsible for subscriber (utility) client acquisition, PayStation host store enlistment and site selection, ATM
program sales to ISOs, investor and financing subscription, advertising, marketing and promotion.
Identify partnering opportunities with other financial service providers and processors to expand product offerings.
Designed and implemented the advertising plan, and oversee design and production of all graphic and digital print
and marketing materials and website content. Design and direct targeted new subscriber and host store initiatives,
proposal preparation and presentations. Participate in the design of Pay-Ease PayStation ATMs for manufacture.
UBM, Inc.
Business Development Director
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August 2002 - Present
April 2001 – August 2002
Created and responsible for the corporate marketing and business development program, quarterly target plans, and
internal department processes and systems for this Chicago top 50 construction services company. Oversaw all
graphic materials, proposal and RFP response preparation.
Discovered client opportunities, identified their needs, and designed and made presentations to private and public
sector prospects. Enlisted and coached staff and senior management in making sales presentations to prospects.
Managed the prospect call log for follow up. Ran bi-weekly sales meetings and managed accountability for results.
WALTER HANNA
Globetrotters Engineering Corporation
Program Director – CPS CIP LAN/Power and Renovation programs
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1983-1989
Founded and managed this interior architecture firm until merged to form FAFD, Inc.
Responsible for new business development, company and client services management, and directed the firm’s
securities and futures industry and tenant development assignments for real estate clients.
Clients served include the CBOT, CBOE, AMEX, Pacific Options Exchange, Merrill Lynch, NACOLAH, Illinois
Department of Employment Security, and Abbott Labs. Project cost from $40,000 to $32,000,000.
Space / Management Programs, Inc. (now GHK)
Vice President
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1989 -1997
Responsible for general partnership management of 60 architects and staff in three offices.
Responsible for marketing and business development in public sector, corporate and financial industry segments,
and for design, production, construction administration and client relationship management.
Produced average yearly top line fee revenues of $3,700,000.
Largest clients served include NationsBanc (now Bank of America), O’Connor & Co. (now Swiss Bank Corp),
CBOT, CBOE, AMEX, Shanghai Commodities Exchange, COMEX, Merrill Lynch, Board of Trade Clearing Corp.,
Illinois Department of Employment Security, and GSA. Project cost from $40,000 to $65,000,000.
Facility Design Associates, Inc.
President
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July 1997- July 2000
Prepared proposals for and directed the implementation of Maintenance Management System (CFMMS/VMS),
Asset Management System (AMS), and Capital Program Management System (CPMS) software solutions for public
sector clients.
Clients served include Cook County Collector’s Office, Chicago Public Schools, Chicago Park District, Chicago
Housing Authority, Chicago Transit Authority, the City of Chicago Department of General Services, Department of
Aviation at O’Hare and Midway airports, the Departments of Fleet, Police, Fire, Water and Streets & Sanitation, and
the Chicago Board of Trade and NASD - AMEX.
FAFD, Inc. (Now Folgers Architects)
Executive Vice President
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July 2000 – February 2001
Co-Managed the Chicago Public Schools Capital Improvement Program as an outsourced consultant. Scheduled
and oversaw the deliverables of design and construction work product of 14 professional staff against fluid CPSCIP goals, objectives, schedules and budgets.
Designed and implemented progress and deliverables tracking, client reporting and invoicing procedures to
manage six separately funded renovation programs across over 600 schools.
System DevelopmentIntegration, Inc.
Vice President and Director, Strategic Asset Management Solutions (SAMS) Group
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1974-1983
A founding senior manager responsible for client relationship management, design direction and implementation
oversight for multiple corporate, insurance, financial and exchange clients.
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Education
I IT Institute of Design, Bachelor of Science – Major in Product Design, Minor in Design Process Methodologies
Professional Affiliations
Licensed Interior Designer, State of Illinois. Member of IFMA, IIDA, PMI, IDRC
Computer Skills
General: MS Office 2003, ACT!, SalesLogix; CMMS / VMS: DataStream MP2 and MP5, PSDI Maximo, Indus Passport,
TMA, Bender MaintStar, Spear, CSI Maximus M/4; CPMS / AMS: Artemis Views, Vianovus, Primavera, Strata,
Vanderweil; CAFM: Archibus, FIS, Aperture, AEC Data Systems; GIS: Smallworld, Bentley,
Recognitions
Professional Service award for headquarters facility design from Chicago Board Options Exchange, 1984.
Second Place, Architect of the Year for FAFD, by the Chicago Sun-Times, 1995 for NationsBanc CRT headquarters.