The Wimbledon Guild of Social Welfare
Job Description
Job Title:
Based at:
Reporting to:
Responsible for :
Hours:
Project Manager – Second Time Around
Guild House, 30-32 Worple Road, Wimbledon
Head of Social Welfare
ASC Driver and STA Driver
22.5 hours per week
Background
The Wimbledon Guild is one of the largest local charities in the country. Its wide-ranging
services support people of all ages across Merton facing a variety of situations. The Guild
strives to develop and improve these services and the Second Time Around project has grown
accordingly, distributing donated furniture and white goods to clients in need in the community.
It includes the collection and distribution of donations at Harvest Festival and Christmas time.
The project manager co-ordinates the day-to-day running of the STA project.
Responsibilities
Client Responsibilities
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Provide professional and courteous service as the first point of contact for clients donating
and applying for goods
Advise clients on whether or not goods can be taken and offering alternative solutions
Provide clients with safe, good quality household items and furniture
Work with external organisations, such as Merton social services, the Vine and AV
Corporation to deliver solutions to clients
Build relationships with local schools and other community organisations e.g. Christian
Care, The Vine Project, CAP
Present and promote the Wimbledon Guild to schools and other organisations, with
particular regard to Christmas collections and Harvest Festival collections
Department Responsibilities
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Manage the schedule for collection and delivery of donated goods for the Second Time
Around project
Work within the Social Welfare team and contribute to the Welfare Casework meetings
Support Finance Manager in the administration of the vehicle fleet, including STA van and
ASC Citroen for taxation, servicing and blue badge permits
Maintain a positive relationship with the Wimbledon Guild Charity Shop (in Mitcham)
Keep records pertaining to STA furniture deliveries and beneficiaries referred via the welfare
committee
Provide to the Senior Management Team on going data on quantities of furniture re-used
through the STA project (using Furniture Reuse Network figures)
Project Manager – Second Time Around
April 2012
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Maintain in a good state of repair the storage facility at Guild House
Keep abreast of current affairs in the third sector, in particular social care/community issues
Management Responsibilities
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Manage a small team comprising one part-time driver and one full-time ASC driver.
With support from Head of Social Welfare, manage volunteers, including offering support,
appraisal and training where appropriate
Provide feedback and support to team at an individual level both informally and through
regular one-to-one meetings
Undertake an annual appraisal with each member of line-managed staff
Keep staff abreast of training opportunities and support the development of staff
Financial Responsibilities
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Be mindful of and adhere to the Guild’s financial policies
Ensure cost savings are sought, without compromising standards of service
Provide input into STA budget allocation as part of Social Welfare department budget
Deliver the STA service within allocated budget
Organisation Responsibilities
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Ensure that equality of access and opportunity apply to the Guild’s clients and volunteers
Work as part of the team and contribute to the development of the Services within the Guild.
Work within the Guild’s Equal Opportunities Policy and ensure that its principles are actively
incorporated into the planning, delivery and monitoring of services.
Undertake additional duties in line with the needs of the service, as directed by the Head of
Social Welfare or Chief Executive.
Work flexibly as dictated by the needs of the service
Attend Guild meetings and training as required to maintain and improve skill and
professional knowledge.
Be aware of and to work as part of the Guild as a whole.
Risk Management
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Work to and uphold the policies and procedures of the Guild
Work in compliance with Health and Safety Legislation, the policies on Moving and
Handling, Risk Assessment etc, where appropriate and assist in the development and
reviewing of essential policies and procedures
Maintain the confidentiality policy of the Guild
Advise the Head of Social Welfare, or another senior manager, of any event which may
possibly adversely affect the Guild
Protect the interests of the Wimbledon Guild at all times.
Project Manager – Second Time Around
April 2012
Person Specification
A. Knowledge, Skill and Experience Required
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Experience of managing a small team
Strong IT skills – MS Office, including Word, Outlook, Excel and Access
Excellent administrative and organisational skills
Understanding of social care sector
Experience of developing and maintaining client relationships
Ability to work with sensitive data and confidential information
Non-judgmental approach in dealing with clients
An interest in the local community
Experience in setting and managing a project budget
Ability to manage conflicting priorities. Effective time management.
Driving licence useful, but not essential
B. Performance Required
Results Focused
 Strives to meet or exceed performance objectives, health and safety legislation and quality
standards. Organises workloads and manages time effectively. Keeps records and monitors
performance. Delivers results through continually finding better ways of working.
 Work consistently and to a high standard to provide a first class service to clients
 Monitor and evaluate STA service through analysis of figures and data gathered.
Client Focused
 Takes personal responsibility to deliver an effective service to internal and external clients.
Seeks insight into client needs and develops solutions that improve clients’ quality of life.
 Able to assess needs and risks when in direct contact with clients and to then organise
appropriate services and responses.
 Able to develop policies/ procedures and encourage best practice in customer service and in
meeting the needs of the Guilds vulnerable clients.
 Manages client expectations.
Team Focused
 Works as part of an effective team that delivers an excellent standard of work.
 Includes volunteers at all levels, as essential part of the team.
 Contributes to effective team working by working collaboratively with others.
 Understands the needs and goals of others and adapts their own views and behaviour when
appropriate.
 Accepts help from others.
 Communicates constructively, honestly and openly with colleagues.
 Takes responsibility for events or outcomes.
Development Focused
 Works at developing self and other’s knowledge, skill and motivation within the objectives of
the Guild, through formal training and also day-to-day feedback.
 Consistently look at new ways of working and seek to improve processes and procedures
Project Manager – Second Time Around
April 2012
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Use appraisal process to set SMART objectives for team in line with wider departmental
objectives.
Leadership
 Creates an environment and culture that share the vision and direction of the Guild.
 Motivates people so that they believe in themselves and what they are doing and are
encouraged to outperform.
 Recognises the accomplishment of others, privately and publicly.
Communication
 Can communicate at all levels using various methods, including electronic communication.
Communicates in a clear and persuasive manner appropriate to the audience.
 Actively listens taking others views into account.
 Gains respect by operating in a professional and credible manner.
 Able to network, communicate and liaise with other agencies and colleagues.
Change
 Has a flexible approach and is open to new ideas.
 Manages or participates in the change process.
 Remains positive despite setbacks, changes and ambiguities.
Project Manager – Second Time Around
April 2012