Haymarket Health Centre
Dunning Street
Tunstall
Stoke-on-Trent,
ST6 5BE
Tel 01782 575730
Fax 01782 575858
www.haymarkethealthcentre.co.uk
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The doctors and staff at Haymarket Health Centre in Tunstall are
proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as
asthma and diabetes and offer a wide variety of other medical
services including antenatal and postnatal care, minor surgery,
childhood vaccinations and well-person check-ups.
Disabled Access
We have two reserved spaces on our Car park for disabled visitors,
and access is off the car park to enter through the electronic doors
at the front of the building. We also have disabled toilets.
Surgery Times
Morning
Afternoon
Opening Times
Mon
08:00 12:00
13:30 17:30
08:00 - 18:00
Tues
08:00 12:00
13:30 19:20
08:00 - 20:00
Weds
08:00 12:00
13:30 17:30
08:00 - 18:00
Thur
08:00 12:00
13:30 17:30
08:00 - 18:00
Fri
08:00 12:00
13:30 17:30
08:00 - 18:00
Sat
09:00 11:30
n/a
08:15 - 12:30
The GP partners working on a rota basis offer pre-booked
appointments, aimed primarily at those unable to access our
services during the working week. One of the practice nurses also
offers pre-booked appointments most Saturdays between 9.00 a.m.
and 11.45pm.
When We Are Closed
Please call 111 for Out of Hours cover which is usually
provided by Staffordshire Doctors Urgent Care (SDUC)
Call 999 in an emergency. Chest pains and / or shortness of
breath constitute an emergency
NHS Choices for other urgent service details via www.nhs.uk
Appointments
We offer both face to face consultations and where appropriate
telephone consultations. We also recommend the ‘Pharmacy First’
scheme, a community pharmacy scheme to treat minor ailments,
without the need to consult a GP. Please ask at Reception for a
leaflet.
We offer a mix of same day and pre-bookable appointments (up to
21 days in advance). We ask our reception staff to ask all patients
the reason for their appointment. This helps us to ensure all patients
are seen by the most appropriate health care professional as quickly
as possible.
Additionally, you can register to use the internet to book, view,
amend, cancel and print appointments on-line, please see below
under ‘Access to medical records’
We do ask that you still give a reason when booking in this way. It's
also a must to include a contact telephone number in case we
need to get hold of you. Please ask at reception for details.
Should you need to speak to a doctor or nurse but do not
necessarily need a face to face consultation please ask and we will
arrange a telephone consultation for you. You should feel free to see
any of the doctors but we suggest you stay with one doctor for any
particular problem, this improves the continuity of care.
Surgery times vary for each GP; contact reception for details of
appointment times and availability. The GP appointments are
generally 10 minutes. However we do offer a number of 5 minute
appointments in the morning to deal with minor ailments, e.g.
coughs. The length of nurse appointments vary depending on the
reason.
On a Saturday the GP partners working on a rota basis offer prebooked appointments aimed primarily at those unable to access our
services during the normal working week. Requests for weekend on
the day access should continue to be made to the Out-of-Hours
service via 111. A nurse offers pre-booked appointments most
Saturdays between 9.00 a.m. and 11.45 a.m and most Tuesday
evenings until 7.00 pm.
Home Visits
If possible please try to telephone reception before 10:30am if you
require a home visit.
A doctor will telephone you to assess your request and arrange the
appropriate action.
House visits are only available for patients who are housebound
because of illness or disability.
Please remember that several patients can be seen in the practice in
the time that it takes to make one home visit. There are also better
facilities for examining and treating patients at the Health Centre.
Repeat Prescriptions
Patients on long term treatment may be issued with a repeat
prescription slip by their doctor, who will explain how to use it.
Repeat prescriptions should be requested two working days before
they need to be collected. Please do not telephone for prescriptions
as mistakes can arise over the telephone, as well as causing
congestion of the telephone lines.
Requests should be made either in person or by post. If a
prescription is to be returned by post, please send a stamped
addressed envelope.
Additionally, you can register to use the internet to order, view, and
print a list of your repeat Prescriptions or medicines and appliances.
Please see below under ‘Access to medical records’.
Prescriptions Charges and Exemptions
Extensive exemption and remission arrangements protect those
likely to have difficulty in paying charges (NHS prescription and
dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive
Governments have thought it reasonable to charge for those who
can afford to pay for their medicines. Prescription prepayment
certificates (PPCs) offer real savings for people who need extensive
medication.
NHS charges
These charges apply in England only. In Northern Ireland,
Scotland and Wales prescriptions are free of charge.
Prescription (per item): £8.05
12-month prepayment certificate (PPC): £104.00
3-month PPC: £29.10
If you will have to pay for four or more prescription items in three
months, or more than 14 items in 12 months, you may find it
cheaper to buy a PPC.
Telephone advice and order line 0845 850 0030
General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees
on the NHS website
(www.nhs.uk/NHSEngland/Healthcosts/Pages/Prescriptioncosts.aspx
)
Please allow 48 hours, excluding weekends and Bank Holidays, for
your request to be processed. Any problems please telephone the
surgery.
Clinics & Services
The practice nurses are available by appointment. Their numerous
tasks include:
Weight reduction advice
Family planning advice
Cervical smears
Ear syringing
Well women/man clinics
Infant & Adult Immunisations
Dressing & removal of stitches
Travel advice & vaccinations
Clinics to monitor asthma/diabetes and ischaemic heart
disease.
They also assist the doctors in minor surgery and are available to
offer professional advice.
Attached Staff
District Nurses
We have a number of District Nurses attached the Practice. Their
duties include visiting patients of any age in their homes, giving
practical assistance or offering professional advice.
Each patient’s needs are assessed and the care/treatment is planned
accordingly. District Nursing Sisters are experienced Registered
General Nurses with a certificate or diploma in district nursing.
Health Visitors
We also have a number of Health Visitors attached to the practice.
They are responsible for individual and family health from birth to
old age and see clients both in clinic and home settings. All Health
Visitors are Registered General Nurses and hold an additional
qualification.
Midwife
We have Midwives attached to the practice. The Midwives liaise
closely with the practice team and is responsible for your care whilst
you are pregnant and for 10 days after the birth of your baby. The
Midwife is a Registered General Nurse and is a registered Midwife.
Your Test Results
Please call after 11am to enquire about your test results as our
reception staff will have more time to deal with your request.
Note that the practice has a strict policy regarding confidentiality
and data protection and we will only release test results to the
person to whom they relate unless that person has given prior
permission for the release of this data or they are not capable of
understanding the results.
When you take your test you will be told how long it will be before
the results are returned to the practice.
It is your responsibility to check your results and to make an
appointment to discuss them with your doctor if you are advised to
do so.
Blood Tests
A blood test is when a sample of blood is taken for testing in a
laboratory. Blood tests have a wide range of uses and are one of the
most common types of medical test. For example, a blood test can
be used to:
assess your general state of health
confirm the presence of a bacterial or viral infection
see how well certain organs, such as the liver and kidneys,
are functioning
A blood test usually involves the phlebotomist taking a blood sample
from a blood vessel in your arm. and the usual place for a sample is
the inside of the elbow or wrist, where the veins are relatively close
to the surface. Blood samples from children are most commonly
taken from the back of the hand. The child's hand will be
anaesthetised (numbed) with a special cream before the sample is
taken.
You can find out more about blood tests, their purpose and the way
they are performed on the NHS Choices website
(www.nhs.uk/conditions/blood-tests/Pages/Introduction.aspx) .
X-Ray
An X-ray is a widely used diagnostic test to examine the inside of
the body. X-rays are a very effective way of detecting problems with
bones, such as fractures. They can also often identify problems with
soft tissue, such as pneumonia or breast cancer.
If you have a X-ray, you will be asked to lie on a table or stand
against a surface so that the part of your body being X-rayed is
between the X-ray tube and the photographic plate.
An X-ray is usually carried out by a radiographer, a healthcare
professional who specialises in using imaging technology, such as Xrays and ultrasound scanners.
You can find out more about x-ray tests, how they are performed,
their function and the risks by visiting the NHS Choices website
(www.nhs.uk/Conditions/X-ray/Pages/Introduction.aspx) .
Registration
New Patient Registration
The doctors welcome new patients who live within our practice area.
You will be asked to complete new patient forms. You will then be
asked to attend a new patient screening appointment where one of
the nursing team who will perform basic health checks and take your
medical history. It is imperative that you attend as otherwise you
may not be accepted
Practice Area
Registering Online
Online 'pre-registration' with the practice
Please go to the Practice Website for details on how to do this. When
you have completed all of the details, click on the "Send" button to
mail your form to us. When you visit the surgery for the first time
you will be asked to sign the form to confirm that the details are
correct.
Pre-registration Form
When you register you will also be asked to fill out a medical
questionnaire. This is because it can take a considerable time for us
to receive your medical records. There is an online version of this file
too, which you may fill out and send to us. When you come to the
surgery you will be asked to sign this form to confirm that the
details are correct.
Online medical questionnaire for new patients
Note that by sending the form you will be transmitting information
about your self across the Internet and although every effort is
made to keep this information secure, no guarantee can be offered
in this respect.
Alternatively you may print off a registration form, fill it out and
bring it in with you on your first visit to the practice.
Registration Form
Rights and Responsibilities
Your rights and responsibilities to your GP Practice
Every UK resident has the right to be registered with a GP
Practice.
Your GP Practice is your gateway to all other health services.
You can see a GP within 48 hours if you want to be seen that
quickly.
You can book appointments in advance so that the
appointment is as convenient as possible for you.
Your GP Practice may offer a telephone discussion with a GP
or Nurse if that is convenient to you.
You can have at least 10 minutes with your GP / Practice
Nurse to fully discuss any health issues.
Your GP Practice can offer you general health advice or
advice / treatment in relation to smoking, diet, exercise,
alcohol consumption, drug usage, etc. They are not just there
for when you are ill.
Use your NHS services wisely, if you have an appointment
booked but then don’t need it or can’t make it, then please
remember to contact the surgery and cancel it.
Everyone will be treated with dignity and respect – patients
and staff alike.
If you change your address or telephone number, please
inform your GP Practice so that they have accurate
information if they need to contact you.
Practice Policies
Confidentiality & Medical Records
The practice complies with data protection and access to medical
records legislation. Identifiable information about you will be shared
with others in the following circumstances:
To provide further medical treatment for you e.g. from
district nurses and hospital services.
To help you get other services e.g. from the social work
department. This requires your consent.
When we have a duty to others e.g. in child protection cases
anonymised patient information will also be used at local and
national level to help the Health Board and Government plan
services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in
such a way, please let us know.
Reception and administration staff require access to your medical
records in order to do their jobs. These members of staff are bound
by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required
for disclosure under this act can be made available to the public. All
requests for such information should be made to the practice
manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to
Health Records Act, patients may request to see their medical
records. Such requests should be made through the practice
manager and may be subject to an administration charge. No
information will be released without the patient consent unless we
are legally obliged to do so. By 31st March 2015 patients who have
registered for on-line access will be able to access aspects of their
medical record.
Plan to meet GMS / PMS 2014-15 Contractual Requirement for Patient
online Service
This practice currently offers patients’ facilities to book, view, amend, cancel
and print appointments online.
This practice currently offers the facility for all patients to order online, view
and print a list of their repeat prescriptions or medicines and appliances.
This practice plans to offer patients facilities to view on line, export or print any
summary information from their record, relating to medications, allergies,
adverse reactions and any other items agreed between the practice and
individual patient, from 31 March 2015, subject to the availability of NHS GP
systems and software.
We will publicise and promote our online services to our practice patients
through the practice website, practice waiting room leaflets, posters and the
Patient Participation Group by 31 October 2014.
Planned activity
Date
1
Agree the initial small group of patients to use
access to records
October 2014
2
Write up practice policies and internal staff
awareness sessions
October 2014
3
Prepare promotion and information activities for
the patients
November 2014
Review any nationally provided supportive material
from RCGP/NHS England
Train relevant staff for access (i.e. reception)
4
Commence summary information access to
records for patients in practice who request this
December 2014
onwards
Publicise online services to patients through
website and PPG
Complaints
We make every effort to give the best service possible to everyone
who attends our practice.
However, we are aware that things can go wrong resulting in a
patient feeling that they have a genuine cause for complaint. If this
is so, we would wish for the matter to be settled as quickly, and as
amicably, as possible.
To pursue a complaint please contact the practice manager who will
deal with your concerns appropriately. Further written information is
available regarding the complaints procedure from reception.
Patient Advice and Liaison Service (PALS)
The Primary Care Trust has a PALS service that provides on the spot
confidential advice and support. Telephone 0800 389 8832 Monday
to Friday 8:30am - 4.30pm. An answerphone service is available out
of office hours - please leave a message if no-one is available to
take your call and PALS will get back to you.The PALS team are
based at:
Fenton Health Centre,
Glebedale Road,
Fenton,
ST4 3AQ.
Violence Policy
The NHS operate a zero tolerance policy with regard to violence and
abuse and the practice has the right to remove violent patients from
the list with immediate effect in order to safeguard practice staff,
patients and other persons. Violence in this context includes actual
or threatened physical violence or verbal abuse which leads to fear
for a person’s safety. In this situation we will notify the patient in
writing of their removal from the list and record in the patient’s
medical records the fact of the removal and the circumstances
leading to it.
Your Patient Rights
You have the right to confidentiality under the Data Protection Act
1998 (DPA), the Human Rights Act 1998 and the common law duty
of confidence (the Disability Discrimination and the Race Relations
Acts may also apply).
You also have the right to ask for a copy of all records about
you (you may have to pay a fee)
Your request must be made in writing to the organisation
holding your information
There may be a charge to have a printed copy of the
information held about you
We are required to respond to you within 21 days
You will need to give adequate information (for example full
name,address, date of birth NHS number etc.,)
You will be required to provide id before any information is
released to you.
If you think anything within your medical record is
inaccurate or incorrect, please inform the organisation
holding your information.
Staff Details
Doctors
Dr Colin Andrew Scott MBBS DCCH MRCGP (University
College London 1986) (Mat:Con:M/Surg:CHS)
Dr John Gregan MB ChB BAO DFFP MRCGP BM (Soton 1992)
(DFFP.DipOCC.Health)
Dr Shabbir Ahmed (U.Manch) RCGP2 (Sub abuse)
(Mat:Con:M/Surg:CHS)
Dr Sandhya Dhingra MBBS DFFP MRCGP DRCOG
Nurses
Karen Smith
RN1 V300
Joanne Dzierzkowski
RNA
Alan Dimelow
RNA SPGP
Collette Warrilow
RNA
Assistant Practitioner
Claire Moulton
Healthcare Assistants
Anita Walley
Practice Management Team
Eric Common
Jane Millward