Chapter 20
Information Technology and E-Business
True/False Questions
1.
A key aspect in the success of Wal-Mart is updating the information technology
infrastructure.
Answer: True
2.
Level: 1
Page: 743
Type: F
Level: 1
Page: 743
Type: F
Level: 2
Page: 743
Type: F
Level: 2
Page: 743
Type: F
Operations information systems typically support the strategic decision-making needs of
higher-level managers.
Answer: False
8.
Type: F
The conciseness characteristic of high-quality information is present when all types of
information are provided.
Answer: False
7.
Page: 742
The chief technology officer (CTO) is responsible for implementing new information
technology and for managing organizational databases.
Answer: False
6.
Level: 1
Data that are converted into meaningful and useful context for the receiver are called
information.
Answer: True
5.
Type: F
Data are facts that are raw, unsummarized, and unanalyzed.
Answer: True
4.
Page: 742
By providing managers with more information more quickly than ever before, modern
information technology has deteriorated efficiency and effectiveness of the strategic
decision-making process.
Answer: False
3.
Level: 2
Level: 1
Page: 744
Type: F
Transaction-processing systems, process control systems, and information-reporting
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 554
systems are types of operations information systems.
Answer: False
9.
Type: F
Level: 1
Page: 745
Type: F
Level: 2
Page: 746
Type: F
Level: 1
Page: 746
Type: F
Level: 1
Page: 747
Type: F
Level: 1
Page: 747
Type: F
A collaborative work system is a computer-based information system that enables a novice
computer user to more easily access complex and powerful computer software.
Answer: False
17.
Page: 744
A software that displays documents on more than one users screen and allows all users to
see changes or comments as they are made by one person is called groupware.
Answer: True
16.
Level: 2
An executive information system is a management information system to support the
information needs of senior managers dealing with the highest level of strategic decisions.
Answer: True
15.
Type: F
A management information system is a computer-based system that provides information
and support for effective managerial decision making.
Answer: True
14.
Page: 744
Systems such as word processors, desktop publishing, and E-mail, which transform manual
procedures to electronic media, are known as information reporting systems.
Answer: False
13.
Level: 2
Office automation systems are used to transform manual accounting procedures to
electronic media.
Answer: True
12.
Type: F
Process control systems is a type of management information systems.
Answer: False
11.
Page: 744
Software developed for banking organizations to enable them to process the great volume of
checks and debit transactions in today's business world is the transaction processing system
(TPS).
Answer: False
10.
Level: 2
Level: 2
Page: 748
Type: F
The WWW is a global collection of computer networks linked together for the exchange of
data and information.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 555
Answer: False
18.
Type: F
Level: 2
Page: 750
Type: F
Level: 2
Page: 751
Type: F
Level: 2
Page: 751
Type: F
Level: 2
Page: 751
Type: F
Level: 2
Page: 752
Type: F
Reliable Tools, Inc. should top $500 million in annual gross sales using E-Bay.
Answer: False
26.
Page: 748
The biggest boom in e-commerce is in C2C transactions.
Answer: False
25.
Level: 1
Potential disadvantages of a spin-off strategy are the loss of brand recognition, higher startup costs, and loss of leverage with suppliers.
Answer: True
24.
Type: F
A potential problem with a spin-off company strategy for integrating bricks and clicks is
that the new operation does not have the flexibility and autonomy needed to move quickly
in the Internet world.
Answer: False
23.
Page: 748
Bricks and clicks refers to blending traditional operations with an Internet initiative.
Answer: True
22.
Level: 2
One reason extranet are growing in popularity is that they enable users at a variety of
locations to participate with whatever computers and operating systems they have.
Answer: True
21.
Type: F
An extranet is an internal communications system that uses the technology and standards of
the Internet but is accessible only to people within the company.
Answer: False
20.
Page: 748
Most commonly today, e-business refers to electronic linkages over the Internet with
customers, partners, suppliers, employees or other key constituents.
Answer: True
19.
Level: 1
Level: 3
Page: 752
Type: F
An ERP system blurs the line dividing operations information systems from management
information systems.
Answer: True
Level: 2
Page: 753
Type: F
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 556
27.
When carefully implemented, ERP can cut costs, increase cycle time, and reduce
productivity.
Answer: False
28.
Page: 756
Type: F
Level: 3
Page: 757
Type: F
Level: 2
Page: 757
Type: F
Level: 1
Page: 760
Type: F
Level: 2
Page: 760
Type: F
Although information technology enhances collaborations within the organization, it has yet
to be successful in enhancing collaborations between the organizations and external
constituencies such as customers and suppliers.
Answer: False
35.
Level: 2
One disadvantage of IT is that it beats down the team spirit that is essential for learning,
change, and growth.
Answer: False
34.
Type: F
Information overload is one of the problems associated with advances in technology.
Answer: True
33.
Page: 756
Organizations change the locus of knowledge by providing information to people who
would not otherwise receive it through implementing IT.
Answer: True
32.
Level: 2
The greatest value of intranets for knowledge management is increasing the transfer of tacit
knowledge.
Answer: True
31.
Type: F
Customer relationship management systems are the use of a huge database that combines all
of a company's data and allows users to access the data directly, create reports and obtain
answers to what-if questions.
Answer: False
30.
Page: 754
It is expected that, in a few years, knowledge resources will be the primary way in which
businesses will compete.
Answer: True
29.
Level: 2
Level: 2
Page: 761
Type: F
Peer to peer software allows individual computers to talk directly with other PC’s without
an intermediary.
Answer: True
Level: 3
Page: 762
Type: F
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 557
Multiple Choice Questions
1.
Wal-Mart managers use information systems, for example __________, to keep close tabs
on inventory.
a.
b.
c.
d.
e.
IT Tables
caluculators
technology planning
hand held scanners
strategic IT
Answer: d
2.
Level: 2
Microsoft Office Suit
Information technology
Executive Information management
Process controls
Data
Answer: b
Level: 1
Page: 742
Type: F
Which of these refers to raw facts and figures that in and of themselves may not be useful?
a.
b.
c.
d.
e.
Information
Technology
Data
E-commerce
EDI
Answer: c
4.
Type: F
______ consists of hardware, software, telecommunications, database management, and
other technologies.
a.
b.
c.
d.
e.
3.
Page: 742
Level: 1
Page: 743
Type: F
One of your supervisors gives you a report that analyzes the latest production counts. This
supervisor is giving you
a.
b.
c.
d.
e.
data.
timely updates.
information.
work that the supervisor should be doing.
none of the above.
Answer: c
Level: 2
Page: 743
Type: A
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 558
5.
Dana’s supervisor gives her a report with the latest details for her meeting with the
executives. Unfortunately, the report has so much details that there is no way for her to pick
out the information she needs. This report lacks
a.
b.
c.
d.
e.
content.
quality.
completeness.
timeliness.
detail.
Answer: a
6.
Level: 2
Clarity
Timeliness
Completeness
Accuracy
All of these
Answer: e
Level: 1
Type: F
Accuracy
Relevance
Conciseness
Clarity
All of the above are content dimension characteristics of high-quality information
Answer: d
Level: 2
Page: 744
Type: F
______ is a form dimension characteristic of high-quality information.
a.
b.
c.
d.
e.
Accuracy
Clarity
Relevance
Conciseness
All of these
Answer: b
9.
Page: 744
______ is NOT a content dimension characteristic of high-quality information.
a.
b.
c.
d.
e.
8.
Type: A
Which of the following characteristics are important for management information?
a.
b.
c.
d.
e.
7.
Page: 743
Level: 2
Page: 744
Type: F
Which of these is NOT a form dimension characteristic of high-quality information?
a.
Clarity
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 559
b.
c.
d.
e.
Detail
Order
Presentation
Scope
Answer: e
10.
Level: 2
Page: 744
Type: F
Tom wants to design an information system for the operations of Brothers, Inc. What type
of system should Tom look into?
a.
b.
c.
d.
e.
A decision support system
An executive information system
A transaction processing system
A GDSS
A GIS
Answer: c
Level: 2
Page: 744
Type: A
A(n) ______ system is classified as an operations information system.
a.
b.
c.
d.
e.
information reporting
transaction processing
executive information
decision support
geographic information
Answer: b
13.
Type: F
management information system.
transaction processing system.
executive information system.
record keeping system.
GDSS.
Answer: b
12.
Page: 744
A type of information system that supervisors routinely use to help with their record
keeping is called a(n)
a.
b.
c.
d.
e.
11.
Level: 2
Level: 2
Page: 744
Type: F
Jeffrey is a new recruit at We-Compute, Inc. He is totally confused about what transactionprocessing system (TPS) does. Which of these definitions should you give him about TPS?
a.
b.
A system that records and processes data resulting from routine business
transactions.
A computer system that monitors and controls ongoing physical processes such as
temperature.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 560
c.
d.
e.
A system that combines modern hardware and software to handle the tasks of
publishing and distributing information.
A system that organizes information in the form of pre-specified reports.
An interactive computer-based system that uses decision models and specialized
databases to support organization decision makers.
Answer: a
14.
Level: 1
Page: 744
Type: F
A computer system that monitors and controls ongoing physical processes, such as
temperature or pressure changes, is called a(n)
a.
b.
c.
d.
e.
transaction processing system.
executive information system.
process control system.
process change system.
management information system.
Answer: c
Level: 1
Page: 745
Type: F
Susan was just asked to install a process control system at 123 Manufacturing, Inc. Susan
should be looking to install which of these?
a.
b.
c.
d.
e.
A system that records and processes data resulting from routine business
transactions.
A computer system that monitors and controls ongoing physical processes such as
temperature.
A system that combines modern hardware and software to handle the tasks of
publishing and distributing information.
A system that organizes information in the form of prespecified reports.
An interactive computer-based system that uses decision models and specialized
databases to support organization decision makers.
Answer: b
17.
Type: A
Relevance
Timeliness
Currency
Frequency
Time period
Answer: a
16.
Page: 744
Which of these is NOT a time dimension characteristic of high quality information?
a.
b.
c.
d.
e.
15.
Level: 2
Level: 2
Page: 745
Type: A
Which of these is NOT an operations information system?
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 561
a.
b.
c.
d.
e.
Transaction-processing system
Process control system
Office automation system
Information-reporting system
All of these are operations information systems
Answer: d
18.
Level: 2
Page: 745
Type: F
Which of the following systems is classified as a management information system?
a.
b.
c.
d.
e.
A transaction processing system
A process control system
An office automation system
An information reporting system
All of the above
Answer: d
Level: 2
Page: 745
Type: F
systems typically support the strategic decision-making needs of higher-level
managers.
a.
b.
c.
d.
e.
Management information
Geographic information
Expert
Operations information
Process control
Answer: a
21.
Type: F
Groupware
Information-reporting system
Executive information system
Decision support system
Process control system
Answer: e
20.
Page: 745
Which of these is NOT a management information system?
a.
b.
c.
d.
e.
19.
Level: 2
Level: 2
Page: 746
Type: F
Charles is a production manager at a local potato chip company. He needs data on the
anticipated number of orders and the current inventory. He is using a computer-based
information system to help him make production decisions. What type of system is he
using?
a.
b.
A transaction processing system
An executive information system
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 562
c.
d.
e.
A production information system
A management information system
None of the above
Answer: d
22.
Level: 1
Page: 746
Type: F
A(n) ______ is the most common form of MIS.
a.
b.
c.
d.
e.
office automation system
executive information system
group decision support system
information reporting system
transaction processing system
Answer: d
Level: 2
Page: 746
Type: F
An interactive computer-based system that uses decision models and specialized databases
to support organization decision makers is known as a(n)
a.
b.
c.
d.
e.
expert system.
office automation system.
decision support system.
transaction processing system.
GIS.
Answer: c
25.
Type: A
office automation system
executive information system
group decision support system
information reporting system
transaction processing system
Answer: d
24.
Page: 746
A(n) ______ is a system that organizes information in the form of pre-specified reports that
managers use in day-to-day decision making.
a.
b.
c.
d.
e.
23.
Level: 2
Level: 1
Page: 746
Type: F
Systems that combine modern hardware and software such as word processors, desktop
publishing, and E-mail that transform manual procedures to electronic media are referred to
as
a.
b.
c.
d.
transaction processing systems.
executive information systems.
production information systems.
management information systems.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 563
e.
none of these.
Answer: e
26.
Level: 2
Page: 747
Type: F
______ is an Effort to systematically gather knowledge, make it widely available in the
organization, and foster a culture of learning.
a.
b.
c.
d.
e.
An ERP
Knowledge management
Data mining
Empowerment
Data warehousing
Answer: b
Level: 1
Page: 747
Type: F
______ are management information systems to facilitate strategic decision making at the
highest level of management.
a.
b.
c.
d.
e.
DSSs
EISs
IRSs
TPSs
PCSs
Answer: b
29.
Type: F
Intranet
Groupware
Extranet
Middleware
Hardware
Answer: b
28.
Page: 747
Which of these displays a document on more than one user's screen and allows all the users
to see changes or comments as they are made by one person?
a.
b.
c.
d.
e.
27.
Level: 2
Level: 1
Page: 747
Type: F
A(n) ______ is also known as a group decision support system.
a.
b.
c.
d.
e.
expert system
collaborative work system
total organizational system
geographic information system
GIS
Answer: b
Level: 2
Page: 748
Type: F
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 564
30.
A computer-based information technology that is helpful for contributing diverse
information to team decision making is called a(n)
a.
b.
c.
d.
e.
artificial intelligence.
expert system.
electronic data interchange.
collaborative work system.
none of these.
Answer: d
31.
Level: 2
EIS
WWW
Internet
TPSs
information-reporting system
Answer: c
Level: 1
Type: F
extranet
middleware
groupware
intranet
GDSS
Answer: d
Level: 1
Page: 748
Type: F
Business exchanges that occur electronically refers to
a.
b.
c.
d.
e.
Internet.
WWW.
EDI.
e-commerce.
C2B.
Answer: d
34.
Page: 748
A(n) ______ is a computer network that uses Internet technology but limits access to all or
some of the organization's employees.
a.
b.
c.
d.
e.
33.
Type: F
The ______ is a global collection of computer networks linked together for the exchange of
data and information.
a.
b.
c.
d.
e.
32.
Page: 748
Level: 1
Page: 748
Type: F
A network that links the computer systems of buyers and sellers to allow the transmission of
structural data primarily for ordering, distribution, and payables and receivables is called
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 565
a(n)
a.
b.
c.
d.
e.
EDI.
DSS.
EIS.
TPS.
WWW.
Answer: a
35.
Level: 1
Page: 750
Type: F
Which of these is NOT an e-business strategy for integrating bricks and clicks?
a.
b.
c.
d.
e.
Market experience
In-house internet division
Cost-efficiency
Spin-off
All of these are e-business strategies for integrating bricks and clicks
Answer: c
Level: 2
Page: 751
Type: F
All of these are advantages of a spin-off strategy for integrating bricks and clicks EXCEPT
a.
b.
c.
d.
e.
Direct links to customers.
Flexibility.
Customization.
Productivity.
Distribution efficiency.
Answer: d
38.
Type: F
GIS
middleware
intranet
groupware
extranet
Answer: e
37.
Page: 750
A(n) ______ is a computer network that uses Internet technology but links authorized users
inside the company with certain outsiders such as customers or vendors.
a.
b.
c.
d.
e.
36.
Level: 2
Level: 2
Page: 750-751 Type: F
The biggest boom in e-commerce is in ______ transactions.
a.
b.
c.
C2C
C2B
B2B
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 566
d.
e.
B2C
C2G
Answer: c
39.
Level: 2
Page: 753
Type: F
Which of the following is the use of a huge database that combines all of a company's data
and allows users to access the data directly, create reports, and obtain answers to what if
questions?
a.
b.
c.
d.
e.
Data warehousing
Networking
Knowledge management
Data mining
None of the above
Answer: a
Level: 1
Page: 757
Type: F
Software that uses sophisticated decision-making processes to search raw data for patterns
and relationships that may be significant is called
a.
b.
c.
d.
e.
data warehousing.
networking.
knowledge management.
data mining.
none of the above.
Answer: d
42.
Type: F
GIS
GDSS
ERP
EIS
DSS
Answer: c
41.
Page: 752
A(n)
system collects, processes, and provides information about an organization's
entire enterprise, including orders, product design, production, purchasing, inventory,
distribution, HR, receipt of payments, and forecasting of future demands.
a.
b.
c.
d.
e.
40.
Level: 2
Level: 1
Page: 757
Type: F
Which of these is NOT an implication of information technology, according to your text?
a.
b.
c.
d.
Empowered employees
Increased employee turnover
Information overload
Enhanced collaborations
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 567
e.
Improved employee effectiveness
Answer: b
43.
Type: F
Information overload
Decreased collaborations
Poor employee effectiveness
Authoritarian employees
Reduced efficiency
Answer: a
Level: 3
Page: 760
Type: F
______ is/are one problem associated with advances in technology.
a.
b.
c.
d.
e.
Organizational efficiency
Information overload
High level of coordination
Flexibility
All of these
Answer: b
45.
Page: 759
Which of these is a problem associated with advances in technology?
a.
b.
c.
d.
e.
44.
Level: 2
Level: 2
Page: 760
Type: F
______ file sharing allows PCs to communicate directly with one another over the Internet,
bypassing central databases, servers, and Web pages.
a.
b.
c.
d.
e.
B2B
C2C
P2P
C2B
B2C
Answer: c
Level: 2
Page: 762
Type: F
Scenario Questions
Scenario—B.J. Patel
B.J. Patel is an executive with Technocraft Productions. This morning, B.J. has been attending a
top management meeting exploring the potential value of using a new computer system at
Technocraft. The executive team has reached a consensus opinion that the new system should be
able to increase the effectiveness and the efficiency of operations and services. B.J. has been
assigned to work directly with computer system vendors and to develop the best system for
Technocraft.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 568
1.
B.J. is negotiating with a computer software firm to develop an interactive CBIS that
facilitates group communication and decision making. This software is normally classified
as
a.
b.
c.
d.
e.
artificial intelligence.
a collaborative work system.
an expert system.
an electronic data exchange.
none of the above.
Answer: b
2.
If B.J. needs to record and process data resulting form business operations, he should
consider a(n)
a.
b.
c.
d.
e.
TPS.
EIS.
DSS.
IRS.
PCS.
Answer: a
3.
Type: A
Type: A
As B.J. has reviewed the development of computer technology, he recognizes that, of the
following, the most complex hardware/software combination is
a.
b.
c.
d.
e.
a Transaction Processing System.
an Executive Information System.
an Office Automation System.
a Production Information System.
none of the above.
Answer: b
Type: A
Short-Answer Questions
1.
An organization's
consists of the hardware, software, telecommunications,
database management, and other technologies it uses to store data and make them
available in the form of information for organizational decision making.
Answer: information technology
2.
Page: 742
_______ are unsummarized and unanalyzed facts and figures.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 569
Answer: Data
3.
Page: 743
Data that have been converted into a meaningful and useful context for the receiver is
called
.
Answer: information
4.
A computer-based information system that supports a company's day-to-day operations is
known as a(n) _______.
Answer: operations information system
5.
Page: 744
A type of operations information system that records and processes data resulting from
routine business transactions such as sales, purchases, and payroll is called a(n)
.
Answer: transaction-processing system
6.
Page: 743
Page: 744
List three types of operations information systems.
Answer:
The three types of operations information systems are (1) transaction-processing systems,
(2) process control systems, and (3) office automation systems.
Page: 744
7.
The three operations information systems are TPS, ______, and ______.
Answer: process control systems; office automations systems
Page: 745
8.
A(n) _______ is a computer system that monitors and controls ongoing physical
processes, such as temperature or pressure changes.
Answer: process control system
9.
combine modern hardware and software such as word processors, desktop
publishers, E-mail, and teleconferencing to handle the tasks of publishing and distributing
information.
Answer: Office automation systems
10.
Page: 745
Page: 745
List the four types of management information systems.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 570
Answer: (1) Information-reporting systems, (2) decision support systems, (3) executive
information systems, and (4) groupware.
Page: 746-747
11.
A(n)
is a computer-based system that provides information and support for
effective managerial decision making.
Answer: management information system (MIS)
12.
A system that organizes information in the form of pre-specified reports that managers
use in day-to-day decision making is called a(n)
.
Answer: information reporting system
13.
Page: 746
are interactive, computer-based information systems that rely on decision
models and specialized databases to support decision makers.
Answer: Decision support systems (DSSs)
14.
Page: 746
are management information systems to facilitate strategic decision
making at the highest level of management.
Answer: Executive information systems (EIS)
15.
Page: 748
The ______ is a collection of central servers of accessing information on the Internet.
Answer: World Wide Web (WWW)
19.
Page: 747
The ______ is a global collection of computer networks linked together for the exchange
of data and information.
Answer: Internet
18.
Page: 747
is software that displays documents on more than one user's screen and allows all
users to see changes or comments as they are made by one person.
Answer: Groupware
17.
Page: 747
An interactive computer-based system that facilitates group communication and decision
making is known as a(n) _______.
Answer: groupware
16.
Page: 746
Page: 748
Any business that takes place by digital processes over a computer network rather than in
physical space refers to ______.
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 571
Answer: e-business
20.
______ refers to business exchanges that occur electronically.
Answer: E-commerce
21.
Page: 748
A computer network that uses internet technology but links authorized users inside the
company with certain outsiders such as customers or vendors is called a(n)
.
Answer: extranet
23.
Page: 748
A computer network that uses internet technology but limits access to all or some of the
organization's employees is referred to as a(n)
.
Answer: intranet
22.
Page: 748
Page: 750
List the two strategies for integrating bricks and clicks.
Answer: The two strategies are (1) market expansion, and (2) increase productivity.
Page: 751
24.
An electronic marketplace setup by an intermediary where buyers and sellers meet is
called a(n) ______.
Answer: B2B marketplace
25.
Page: 752
A networked information system that collects, processes, and provides information about
an organization's entire enterprise, from identification of customer needs and receipt of
orders to distribution of products and receipt of payments is called a(n)
.
Answer: enterprise resource planning (ERP) System
26.
Efforts to systematically gather knowledge, make it widely available in the organization,
and foster a culture of learning is called
.
Answer: knowledge management
27.
Page: 757
is the use of a huge database that combines all of a company's data and
allows users to access the data directly, create reports, and obtain answers to what-if
questions.
Answer: Data warehousing
28.
Page: 753
Page: 757
Software that uses sophisticated decision-making processes to search raw data for
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 572
patterns and relationships that may be significant is called
Answer: data mining
29.
Page: 757
A single point of access for employees to multiple sources of information that provides
personalized acces on the corporate intranet is called __________.
Answer: Knowledge management portal
30.
.
Page: 758
______ file sharing allows PCs to communicate directly with one another over the
Internet, bypassing central databases, servers, control points, and Web pages.
Answer: Peer-to-peer (P2P)
Page: 762
Essay Questions
1.
Differentiate between data and information.
ANSWER:
The primary difference between data and information is the level of value. Data has a
lower value because it is raw, unsummarized, and unanalyzed facts. By comparison,
information consists of data that are meaningful and can alter the receiver's
understanding.
Level: 1
2.
Page: 743
Briefly describe the characteristics of high-quality information along the three broad
categories.
ANSWER:
The characteristics of useful information fall into three broad categories: time, content,
and form. Please refer to exhibit 20.1 in the text.
Level: 2
3.
Page: 743-744
Distinguish between management information systems and operations information
systems.
ANSWER:
The essential differences between these two types of information systems are the
functions they perform and the organizational client they serve. A management
information system typically supports the strategic decision-making needs of top
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 573
management. Examples would include executive information systems, decision support
systems, and information reporting systems. An operations information system is a
computer-based information system that supports a company's day-to-day operations,
including office automation systems, transaction processing systems, and process control
systems.
Level: 2
4.
Page: 744-748
Differentiate between intranet and extranet.
ANSWER:
Intranet is a computer network that uses Internet technology but limits access to all or
some of the organization's employees. An extranet also uses Internet technology but links
authorized users inside the company with certain outsiders such as customers or vendors.
Level: 2
5.
Page: 748-750
Describe the benefits and implementation of the different strategies for integrating bricks
and clicks.
ANSWER:
The strategies are: (1) market expansion, and (2) increased productivity. Please refer to
Exhibit 20.6 for more details.
Level: 2
6.
Page: 741
Briefly explain the management implications of information technology.
ANSWER:
Some specific implications include improved employee effectiveness, increased
efficiency, empowered employees, information overload, enhanced collaborations, and
organizational learning.
Level: 2
Page: 759-761
Chapter Twenty * Information Technology and E-Business
Test Bank * Page 574