Excellence In Lab Management – Series 2
DVD 2.1
Shaping Up Your Safety Program
Mary Borg
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Which Parts of OSHA standards apply to dental labs
How to implement OSHA programs through training
DVD 2.2
Using the Profit and Loss Statement to Make Good Business Decisions
Chuck Yenkner
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Understanding the P&L Statement
How to create P&L statements to analyze departments, customers, and products
Applying the P&L tool to solve business problems and make management decisions
DVD 2.3
Dental Lab Industry Update
Ricki Braswell
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Membership-issue driven mission
Current issues facing dental lab technology
Verifiable competency and an evidence-based approach
DVD 2.4
"What got you here won't get you There" (Becoming a resource to your Doctors)
Dean Mersky
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Marketing and operations in dental labs today
Evaluating systems and research
Applying new technology and processes
DVD 2.5
Not Knowing is Costing You Money: The Power of Client Feedback
Greg Drevenstedt
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Understand the value (and overcome the fear) of regular client feedback
Develop and conduct client feedback surveys
Tabulate, analyze, and report survey results
Translate survey results into action steps to improve business management
DVD 2.6
Laser Welding 101
Paul Giovannone
DVD 2.7
Lean Manufacturing Principle for Dental Laboratories
Bob Long
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What does Lean mean in a dental lab or manufacturing environment
Lean in the model room
Lean in the casting environment
DVD 2.8
Porcelain Department Management Issues
Charles Mcclemens
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All for one or one for all?
One tech/one crown...or step-specific manufacturing throughout
Maximizing porcelain department efficiencies
DVD 2.9
Change is Inevitable, Growth is Optional
Bennet Napier
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CAD/CAM technology
View of offshore
Dental client demographics
Dental technician workforce
DVD 2.10
Making the Quality Connection
Mary Borg
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How to comply with the Food and Drug Administration Title 21
How to comply with the Subchapter H-Medical Devices
How to comply with the Part 820 Quality System Regulation
The law and legalities of immigration
DVD 2.11
7 Habits of Highly Effective Dental Labs
Mark Murphy
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An overview of 7 traits common to successful dental labs and lab managers
Application ideas that you can put to use tomorrow
Excellence In Lab Management – Series 3
DVD 3.1
Predicting Your Future by Design
Brian Connolly
 Understanding new ways that improve productivity
 How to decide on the right technologies
 Making the investment
DVD 3.2
Marketing Dental Laboratories
Judy Fishman, CEO, LMT Communications
 Enjoy a frank discussion about LMT, it's history and future
 Design and use components of Lab Management Today as a resource
 Understanding Labs today and how they can best prepare for the future
DVD 3.3
Designing a Modern Dental Lab
Hal Jones, CDT and Glenda Jones, Owners - Summit Dental Lab
 Taking a lab, manager and owner through the thought,
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design and building process for a
modern, efficient dental laboratory
Understand the different decision matrices that are encountered and how to prepare for
them
Build an employee centric lab that creates loyalty and job satisfaction
DVD 3.4
Technician of the Future
David Lesh, CDT, Owner - Dale Dental
 Understand the role of technology as it applies to dental lab evolution
 Look into the future role of the dental technician as designer and information manager
 Evaluate a decision matrix regarding the information/technology highway and the
appropriate interface for your dental lab
DVD 3.5
FDA Oversight of the Laboratory Profession
Bennet Napier, CAE, Co-Executive Director – NADL
 Recent requests by the FDA of the NADL have
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advanced potential import and domestic
regulation for dental technology
Understand the NADL's response and how it advances dental technology as a profession,
protects technicians and supports the health and safety of the patient population
Discuss the '7 points' of best practices in dental technology proposed by the NADL to the
FDA in response to the task force's request