INDEX OF ORGANIZATIONS
3M, 470
5 Star Electronics (case), 455
A
Abercrombie & Fitch, 337
Access Designs, 187
Aflac, 240–241
AIG (American International Group), 8, 15, 166, 168, 250
Alfred P. Sloan Foundation, 339
Allied Aviation Services, 337
AlliedSignal, 206
Allstate Insurance, 334
Allyn & Freeson Investments, 330
Alteon Web Systems, 23
Alvis Corporation (case), 93
American Airlines, 410
American Express, 25, 338, 466–467
American Greetings, 475
American LubeFast, 447
American Management Association, 469
American Standard, 185
American Tool & Die (case), 485
Amerisource, 439
Amgen Inc., 240–241
Amtech Electronics (case), 455
Analytical Graphics, 251
Apple, 65, 202, 203, 371–372, 398, 409, 428, 471
Applegate Farms, 45–46
Ariel Investments, 361–362
Arthur Andersen, 14, 167
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Aruba Networks, 481
Arup Group, 471
Aspen Institute, 436
AT&T, 137, 234, 474
Averitt Express, 438
B
Bank of America, 8, 181, 340–341
Bank One, 18
Baxter Healthcare Corp., 351
Bear Stearns, 8, 10, 14, 166, 167–168, 184, 250, 428, 433
Beatles, 303
Becton Dickinson, 337
Bell Atlantic, 334
Berkshire Hathaway, 101, 171–172
Best Buy, 248, 473
Bestfoods, 346
BHP Copper Metals, 244, 250
Bill and Melinda Gates Foundation, 172
Blackstone Group, 42
Blake Memorial Hospital (case), 387–388
Blue Bell Creameries, 300
BMW (case), 324–325
Boeing, 149, 475
Boeing Commercial Airplanes, 280
Boeing Integrated Defense Systems, 280
Bonnie CLAC, 7
Booz Allen Hamilton, 350, 436
Boston Consulting Group, 469
BP, 337, 347, 398
Brickhouse, 469
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Daft
British Army, 439
BT Labs, 314
Burger King, 444
C
California State Compensation Insurance Fund, 368
Calvert Group, 362
Campbell Soup Company, 50, 152, 262
Canadian Airlines International, 479
Canon, 397
Capital Cities/ABC, 102
Capital One Financial, 339
Cardinal Health Inc., 13
Carlson Companies, 12
Catalyst, 340, 342
Caterpillar, 481
Center for Creative Leadership, 8, 23
Center for Public Leadership, 12
Central Asian Institute (CAI), 7
Central Intelligence Agency (CIA), 460
Century Medical (case), 159–160
Cetus Scientific Laboratories, (case), 323
Charles Schwab, 155
Chicago Public Library, 361
Cisco Systems, 431, 432
Citicorp, 459
Citigroup, 459–460
CitiMortgage, 450
Citizens Financial Group, 185
Coca-Cola, 397, 399, 480
Colgate-Palmolive, 14, 333
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Columbia Business School, 445–446
Consolidated Diesel 302
Consolidated Products (case), 59
Container Store, 407
Cornell University, 341
Corporate Service Corps, 177
Costco, 407
Countrywide Financial, 14, 166, 167, 198
Craigslist, 109
Cub Scout Pack 81 (case), 255–256
D
Darden Restaurants, 330–331
Delta Airlines, 177, 410
Denny’s Restaurants, 331, 352
Detroit Public Schools, 76, 77
Devereaux-Dering Group (case), 324–325
DGL International (case), 29–30
Diamond Gift Shop, 236
Disney, 9
D. L. Rogers Corporation, 45
DMC, 244
Dollar General, 408
Dreamworks SKG, 202, 361
Duke University, 149, 284
Duke University Hospital, 284
DuPont, 3–4, 338, 400
DuPont Canada, 408
Duvall County Schools (Florida), 51
E
eBay, 109, 337
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Edy’s Grand Ice Cream, 302
Egon Zehnder, 398
Eli Lilly and Company, 438
Elixir, 470
EMC Corporation, 337
Emerald Packaging, 115–116
Emory University, 25
Enron, 14, 166, 428
Environmental Designs International (case), 128–129
Ernst & Young, 340–341
Estée Lauder, 361
ExxonMobil, 102, 428
F
Facebook, 75, 105
Fairmont Hotels & Resorts, 236
Fannie Mae, 198
Federal Bureau of Investigation (FBI), 305
Federal Deposit Insurance Corporation (FDIC), 381, 459
Federal Financial Analytics, 140
Federal Home Loan Banks, 140
Federal Reserve, 166
FedEx, 229, 337, 433–434, 481
First Houston Mortgage, 276
Ford Motor Company, 267–268, 305, 400, 404
Forest International (case), 453–455
Franklin Resident Care Centers (case), 483–484
Frederic Douglass Academy, 396
Freedom Riders, 233
G
Gallup Organization, 248, 406
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Genentech Corporation (case), 323, 438
General Electric, 5, 43, 116, 370, 399, 410
General Mills, 348, 471
General Motors, 9, 10, 136–137, 414–415, 428, 433, 460, 463
Georgetown Preparatory School, 300–301
Giant Leap Consulting, 186
Gilead Sciences, 402
Glide, 470
GMAC Home Services, 120
Goizueta Business School, 25
Goldman Sachs, 102
Google, 135–136, 399, 408, 428, 440, 441, 443, 469, 470, 471, 472
Governance Metrics International, 172
Greater Chicago Food Depository, 399
GSD&M, 473
H
Harmon Auto Parts, 90
Harpeth Gardens (case), 483–485
Harris Interactive, 261–262
Harvard Business School, 5, 308–309, 445–446
Harvard University, 12, 433
Hay Group, 55, 56, 400
HealthMastery, 301
Healthwise, 301
Herman Miller, 334
Hewlett-Packard, 71, 72
Hi-Tech Aerostructures (case), 421–422
Hoffman-LaRoche (case), 323
Home Box Office, 55
Home Depot, 5, 241, 412, 481
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Honda Motor Corporation, 407, 408–409
Honeywell, 206
Hot Dog on a Stick, 249
Hotel Carlton, 225–226
I
IBM, 9, 75, 177, 302, 312, 314, 346, 475
ICU Medical, 302
IDEO, 471
IKEA, 15
ImClone, 185–186
Imperial Oil, 202
Industrial Light and Magic (ILM), 75, 299
IndyMac Bank, 198
In-N-Out Burger, 443, 444
INROADS, 341
Institutional Risk Analytics, 381
Intel, 262
Interface, 395
International Bank (case), 127–128
International Bridges to Justice, 277
International House of Pancakes (IHOP), 37
Invesco Perpetual, 168
J
Jackie Robinson Foundation, 340–341
Jake’s Pet Land (case), 219–220
JBS Swift & Company, 344
JC Penney, 116
John Lewis, 429
Johnson & Johnson, 176, 261–262, 407
Joie de Vivre Hospitality, 225–226
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CInd-7
JPMorgan Chase, 18–19, 166, 433
Jugtown Mountain Smokehouse, 45
K
Kaye/Bassman International, 339
Kforce, 447
KI, 243
Kinko’s, 89, 433
Koeze Company, 119
Komatsu, 397
Korn Ferry International, 337
KPMG, 339
Kraft Foods, 380, 471
L
LDF Sales & Distributing, 235
LeasePlan USA, 329
LEGO, 471
Lehman Brothers, 8, 10, 14, 18, 43, 181, 184
Lexus Group, 248
Liberty Mutual Company, 406
L.L. Bean, 411
Logical Choice Technologies, 227
Lorraine Monroe Leadership Institute, 396
Los Angeles Times, 316
LPK, 477
Lucasfilm Ltd., 299, 302
M
M16, 333
Madison Square Garden, 55
Maersk Alabama, 12
Manchester Bidwell, 233
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Maple Leaf Foods, 283–284
Marc Ecko Enterprises, 102
Mark IV Transportation & Logistics, 303, 304
Marriott, 308, 410, 439, 479
Mary Kay Cosmetics, 408, 437
Massachusetts General Hospital, 303
MasterBrand Industries, 463–464
Mayo Clinic, 302
McDonald’s, 74, 444
McKinsey & Co., 142, 212, 434
McNeil Nutritionals, 261
Meat Hope, 184–185
Medical Center of Plano, 247, 248–249
Medtronic, 5, 140, 446
Merck, 89
Merrill Lynch, 14, 18, 250, 329
Mesa Airlines, 151
MetLife, 148
Metropolis Police Department (case), 421
Microsoft, 65, 101, 410, 477
Mississippi Power, 243
Mitsubishi Corporation, 337
Mobil Corp., 313
Monsanto, 89, 139
Montego Bay (case), 254–255
Moody’s Investors Service, 241
Morgan Stanley, 9, 251
Mother, 438
Motorola, 15, 330
Mount Sinai Medical Center, 411
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MyBarackObama.com, 105
N
NASA, 404, 475
National Association Council of Minorities in Engineering, 340
National Bureau of Economic Research, 337
National Football League (NFL), 309
National Grange Mutual, 276
National Institute for Learning Disabilities, 403
National Organization for Diversity in Sales and Marketing, 334
National Pork Producers Council, 283
National Urban League, 340
NATO, 370
NECX, 272
Nelson Motivation Inc., 234
Nestlé, 475
Netflix, 443
New Balance, 407
New Century Financial, 14
New York City Transit, 398
Nextel, 481
Nissan/Renault, 136
Nokia, 313, 472, 475
Nordstrom, 9, 438
Northern Industries (case), 355–356
North General Hospital, 411
Northrup Grumman, 380
Novartis (case), 388
NuStar Energy, 228
O
Ohio State University, 46–47, 49, 50, 51
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Oldsmobile, 136
OPEC, 22
Optimus Corporation, 340
P
Panera Bread, 411–412
Pathmark, 200–201
PepsiCo, 329, 338
PetroKazakhstan, 9
Peugeot, 471
Pfizer Inc., 184, 380
PGA Tour, 293, 474
Pitney Bowes Corporation, 271
Pittsburgh Post-Gazette, 198
Pittsburgh Steelers, 42
Pixar Films, 103
Pizza Express, 231, 232–233
Plastic Lumber Company, 79
Plenty of Fish, 101
Procter & Gamble, 72, 340, 471, 472
Productos Cementos Mexicanos, 471
Q
Quality Suites, 187
R
Radisson Hotels, 12
Ralcorp, 251
Randstad, 329
Raytheon Missile Systems, 480
Renaissance Ramada, 187
Rensselaer Polytechnic Institute, 145
Reserve Officers’ Training Corps (ROTC), 79
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Ride-On, 470
Risk, 180
Ritz-Carlton, 398, 437, 438
Riverside Pediatric Associates (case), 486–487
Roadtrip Productions, 404–405
Robert A. Becker Euro RSCG, 99
Royal Philips Electronics, 266
Ruckus Wireless, 23
Ryder Systems, 278
S
Saddle Creek Deli (case), 288–289
Safeco Insurance, 444
Salomon Brothers, 172
Salvation Army, 399
Samsung Electronics, 408, 472
Sara Lee, 101
Securities and Exchange Commission (SEC), 460
Semco, 250
ServiceMaster, 179, 366, 367–368
Seven Seas Cruises, 12
Shell Oil, 347
Shoney’s, 464
Sigmet, 318–319
Skid’s (case), 60, 61
Sloan Kettering Cancer Center, 471
Society for Human Resource Management, 239
South Asian Coalition on Child Servitude, 185
Southwest Airlines, 410, 428, 474
Southwestern Bell, 137
Standard Bank, 9
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Standard Systems (case), 388–389
Starbucks, 361, 405
Steelcase, 446
StubHub, 55
Studer International (case), 30–31
Sunshine Snacks (case), 60–61
Sycamore Pharmaceuticals (case), 189–190
T
Tangerine Wellness Inc., 237
Teach for America, 6–7
Texas Instruments, 9
TGI Fridays, 12
Threadless, 471
Timberland, 407
Time Warner Cable, 107
Toyota (case), 485, 486
Toyota, 248, 409, 472
Trane, 185
Trans World Entertainment, 171
Tribune Company, 316
TruServ, 50
Tyco, 14
U
UAL Corporation, 343
UBS, 109–110
Unilever, 340–341, 398
Unilever Best Foods, 475
Unilever PLC, 347
United Airlines, 343
United Auto Workers (UAW), 463
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CInd-13
U.S. Air Force, 145, 474
U.S. Army, 134, 156, 182, 187, 202, 370, 460
U.S. Army Reserves, 156
U.S. Cellular, 468
U.S. Marine Corps, 47–48, 156
U.S. Military Academy, 196–197
U.S. Mint, 464
U.S. Navy, 156, 196, 468
U.S. Office of Personnel Management, 435
United Way, 399
University of Alabama, 171
University of Chicago, 71
University of Iowa, 44
University of Maryland soccer team, 13–14
University of Michigan, 48–49, 50, 51
University of Pennsylvania, 445–446
University of Texas, 49, 50
UPS, 350, 400, 407
USS Florida (case), 160–161
V
Valena Scientific Corporation (case), 322–324
Valero, 228
Van Meter Industrial, 244
Verizon Communications, 240–241, 351
Viacom Inc., 55
Virgin Mobile USA, 311
W
Waite Pharmaceuticals (case), 388–389
Wal-Mart, 337, 408
Walt Disney Company, 102–103, 439
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Washington, D.C. Metropolitan Police, 461–462
Washington Mutual, 14, 168
WebMD, 301
Wesley Willows Corporation, 237
Westinghouse, 184
West Point, 196–197
WestJet Airlines, 437
Wharton School, 445–446
Whirlpool, 473
Whitlock Manufacturing, 87
Whole Foods, 302
W. L. Gore & Associates, 343, 470
Work Well Together, 318–319
WorldBank, 382–383
WorldCom, 14, 166, 167
X
Xerox, 9, 165–166, 215, 284, 338
Xerox Canada, 143
Xplane, 315
Y
Yahoo!, 469
Yale School of Management, 445–446
Yellow Freight System, 464
Z
Zappos, 283, 427, 438, 439
Zingerman’s Community of Businesses, 177
Daft
CInd-15