Joseph M. Smith, PMP
Melbourne, FL 32935
(321) 266-2310
jsmith@arachnaweb.com
www.linkedin.com/in/josephsmith8
SUMMARY
Sr. Program Manager with extensive background in Electronic Manufacturing Customer Order Fulfillment.
Outstanding management skills with consistent project success through nurture and growth of stakeholders as
well as vigilant attention to team sustainment and support.
With continuing education, continuous expansion of responsibility and a determination to provide the greatest
benefit for my employers, I have enjoyed a progressive and rewarding increase of knowledge and influence in
my industry in both a Management and Technical capacity. I have been successful for 5 Years as Sr. Program
Manager, 7 years as Quality Engineer, and 8 Years as Quality Manager.
I have been awarded American Society of Quality Certified Quality Engineer (ASQ – CQE) and Project
Management Institute Project Management Professional (PMI – PMP) Certifications and a Bachelor of Science
in Business Administration from the University of Florida in 2007 as well as numerous seminar and training
sessions in assorted Electronic Manufacturing Disciplines. Skills include:
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Microsoft Office
Microsoft Project
Lean Mfg Principles
Project Management Skills
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Manufacturing Resource Planning (MRP)
Process Management
Process Improvement
Program Financial Analysis
Advanced Quality Disciplines
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AS9100
Corrective and Preventative
Action Skills (CAPA)
PROFESSIONAL EXPERIENCE
SYMETRICS INDUSTRIES, LLC, Melbourne, FL
2004 - 2013
Sr. Program Manager (2008 - 2013)
Responsible for all aspects of product line, including management of initiation, planning, implementation,
monitoring and closing of multiple, concurrent Electronic Assembly Contracts. My assignment put me at the top of a
Strong Matrix Organization responsible for all planning and authorizations for release to production and customer
status/contact updates. Also managed coordination between customer and internal Manufacturing Engineering
Team for development and introduction to Production of new Design Assembly Contracts (LRIP, Prototype and New
Product Release) including recommendation of product features for manufacturabilty and DFMA compliance.
Oversaw generation of bids to achieve complete optimization of price and delivery. Generated reports and answered
to all projected and actual labor and material costs of assigned programs.
Made regular presentations to Senior and Executive Management on status of programs.
Regularly pursued new and add-on business from existing and new customers.
Made regular presentations to existing and potential customers.
 Exceeded overall Gross Margins by 20% of plan.
 Maintained on-time delivery rating of over 98%.
 Managed, concurrently, up to thirty Electronic Assembly Production run projects.
 Managed development and introduction to Production of external customer’s Major Electro-Mechanical system, including over 150
Engineering Changes during Prototype/LRIP Production runs, to customer’s complete satisfaction.
Sr. Quality Engineer (2004 - 2008)
Managed all Quality elements of assigned customer products/projects, including administration of Corrective and
Preventative Action, Root Cause Analysis, Quality Plan generation, 1 st Article Report generation and Process
Improvement Reviews. Directed specific activities and provided guidance for Quality Inspection Personnel.
Also responsible for chairing weekly Quality Improvement/Review meetings and administering resolution and close-out
review.
 Developed, deployed and managed Quality System portion of company wide Enterprise Resource Planning (ERP) System.
 Instrumental in the overall reduction of defects generated, down from 4500 Defects Per Million Opportunities (DPMO) to 700 DPMO.
DRS OPTRONICS, INC, Palm Bay, Fl
2002 - 2004
Quality Engineer
Managed all Quality elements of assigned customer products/projects, including administration of Corrective and
Preventative Action, Root Cause Analysis, Quality Plan generation, 1 st Article report Generation and Process
Improvement Reviews. Directed specific activities and provided guidance for Quality Inspection Personnel
 Facilitated, performed and documented Root Cause Analysis of internal production and field failures (FRACAS).
 Maintained/generated product performance records and charts.
 Presented Program Quality Status at all product internal and customer reviews.
 Advised in disposition of non-compliant material.
 Assisted/advised Program Quality Engineers as needed
Joseph M. Smith, PMP
(321) 266-2310
MACK TECHNOLOGIES, INC, Melbourne, FL
Page 2
1995 - 2001
Quality Systems Manager, Document Control/Configuration Manager
Managed company-wide Quality, Quality Engineering and Product Configuration/Documentation Control Operations.
Reviewed and approved Customer Orders for all Quality requirements and capabilities. Oversaw all Vendor Quality
Control elements.
 12 Quality Inspector Direct Reports.
 4 Quality Engineering Direct Reports..
 Developed and deployed employee empowered, closed-loop, real-time corrective action system, thereby reducing production
downtime by quick-turn process/product defect resolution.
 Developed and Maintained ISO 9001 based Quality Systems.
 Reduced defect rates from 1400 DPMO to 450 DPMO in 12 months and subsequently maintained.
EDUCATION / CERTIFICATIONS
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B.S. in Business Administration, December, 2007, University of Florida, Gainesville, Florida
Project Management Professional (PMP) Certification, August 2013
Certified Quality Engineer (CQE) Certification, June 2014, American Society of Quality (ASQ)
Technical Electronics Degree (2 year), Board of Cooperative Educational Services (BOCES), Bellmore, New York
PROFESSIONAL AFFILIATIONS
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Current member Space Coast Project Management Institute (PMI)
Current member American Society for Quality (ASQ) – Greater Melbourne Chapter
Current member and Former Board Member of Space Coast Area Mensa
Current member Jaycee International - Senator #58197
Current member and former President of Eau Gallie Civic Association 2002-2004
President of Palm Bay Jaycees 1993-1994