Dr Patel Dr Lotfy
Telephone Numbers
Appointments and Visits 0114 265 7050
If you require a home visit please ring before 10:30am.
Repeat Prescriptions 0114 253 0307
From 11:00am - 1:00pm and 3:00pm - 5:30pm
For Out of Hours Emergencies, When the Surgery is Closed
Please Telephone 0114 265 7050
NHS Direct online www.nhsdirect.nhs.uk
Test Results 0114 253 0307
Telephone consultations can be booked with a Nurse who will contact you and tell you your test results between 1:00pm and
1:30pm.

Appointments
Our Practice operates an appointment system for all surgeries. To make an appointment please telephone or call during opening hours. If your problem is urgent you will be seen on the same day, if your problem is not urgent you will be seen within 2 days.
Doctor Surgery Times
Monday
Tuesday
Wednesday
Thursday
Friday
9:00am - 11:00am 3:20pm - 5:30pm
9:00am - 11:00am 3:20pm - 5:30pm
7:20am - 8:20am and
9:00am - 11:00am 3:20pm - 5:30pm
9:00am - 11:00am Closed
9:00am - 11:00am 3:20pm - 5:30pm
Contacting the Surgery by Telephone
Monday
Tuesday
Wednesday
Thursday
Friday
8:30am - 1:00pm 2:00pm - 6:00pm
8:30am - 1:00pm 2:00pm - 6:00pm
8:30am - 1:00pm 2:00pm - 6:00pm
8:30am - 12:00pm Closed
8:30am - 1:00pm 2:00pm - 6:00pm
Out of Hours Service
This is for emergencies only. There is always a Doctor on call.
If you require a Doctor please ring 0114 265 7050 and you will be directed to the out of hours service. They may give you advice over the telephone or visit if necessary.

Services and Clinics Provided
In addition to the normal surgeries held, we provide a range of clinics and services aimed at keeping you healthy and improving your well being. Please specify if you need an appointment for any of the clinics:
Well Person Clinic
Family Planning
Cervical Smear
General Screening
Smoking Advice
Diet/ Exercise
Heart Disease Prevention
Ante-Natal Clinic
Well Baby Clinic (Thursday Morning)
Vaccinations and Immunisations
Baby Development and General Advice from the Health Visitor
Diabetic Clinic
COPD and Asthma Clinic
Blood Pressure Clinic
IHD Clinic
Over 75 Years Check
How to Register at the Practice
You can register at the Practice if you live in our area. You will need to fill in a questionnaire and bring in your medical card and a photo ID e.g. driving licence or passport. The Doctor will require you to come into the Practice for a new patient check.
DNA Appointment
Due to the high rate of patients not attending appointments this will be stated in your medical records and the Doctors will act accordingly.

How to Make a Complaint
We have a complaint’s procedure. Please ask reception for details.
Violent or Abusive Behaviour
We have zero tolerance to patients with abusive or violent behaviour. If this occurs, you will be asked to leave the
Surgery and change Practices.
Disabled Access
The Practice has facilities for disabled patients.
Access to Patients Information
Clinical information is shared, where appropriate, amongst clinical staff to the benefits of patients.
Repeat Prescriptions
Please give at least 48 HOURS notice for a repeat prescription. Requests can be made by either:

Telephone 0114 253 0307 between 11:00am - 1:00pm
AND 3:00pm - 5:30pm.

Letter to the Surgery including a stamped address.

Envelope.

In person.
Please help us by stating the medication that you need. Please see a doctor at least every 6 months if you are on regular medication.