PERSON SPECIFICATION/COMPETENCY PROFILE
HOUSING OFFICER
How Assessed
Criteria
Essential
Desirable
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Degree Level standard
education or equivalent
level of ability
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Corporate Member of the
Chartered Institute of
Housing
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Demonstrable knowledge
and experience of housing
legislation and in particular
housing management
Competence in housing
management
Knowledge of learning
disabilities and mental
health care issues within a
supported housing context
Capable of analytical
thinking and preparation of
reports e.g. rent accounts,
HB matters,
recommendations for
service improvement
Experience of dealing with
confidential information
Experience of dealing with
face to face enquires and
telephones calls in a
customer facing
environment
Experience of dealing with
customer complaints.
Able to work on own
initiative
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Understanding the financial
needs of the sector
Knowledge of disability and
care issues within a
supported housing context
Experience of contributing
towards formulation and
implementation of new
initiatives, ideas, policies,
procedures and plans
Education and
Qualifications
Knowledge
and
Experience
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Specific skills
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Able to use IT programmes
relevant to the job e.g. MS
Office, Open Housing etc
Good communication and
presentation skills both
verbal, written and visual
Ability to make sound
judgements on the
information available
Able to plan and prioritise
work to meet specified
deadlines
Good team member
Diplomatic but assertive
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I = Interview
T = Test/Assessment
AF = Application Form
QC = Qualification
Certificate
AF or Test
All - AF and Interview
All - AF and Interview
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Personal
Attributes
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Commitment to and
fundamental understanding
of equality and diversity
Understanding and
commitment to; resident
involvement
Full UK Driving License
Access to a vehicle for use
at work
Willing to study further
leading to full CIH
membership
A ‘Can do’ attitude and
approach to work
Able to travel extensively
throughout England
Able to work outside office
hours on occasions
All - AF and Interview