Week 3 Evaluation
MIT:
_________________________________
Date:
_________________________________
TGM:
_________________________________
RTM:
_________________________________
The purpose of this evaluation is to provide the MIT with honest, specific feedback on their performance.
The MIT can use the feedback to help continue their skill development. The TGM/RTM will complete this
evaluation. The MIT should complete one as well, as a self-assessment of their performance.
PERFORMANCE RATINGS
5 = Outstanding Performance - Above expectations
4 = Above Expectation - Clearly exceeds expectations
3 = Meets Expectation - Meets all standards
2 = Below Expectations - Developmental area
1 = Unacceptable - Fails to meet requirements
Please evaluate the MIT on the following skills/attributes using the Performance Ratings listed above.
Circle the number that most accurately represents their performance and provide written comments that
are specific and behavior based to support your ratings. (Give specific examples)
CUSTOMER INTERACTION SKILLS

Initiates contact with the customer

Smiles and greets customers in a friendly, upbeat manner

Identifies and responds to unspoken customer needs

Handles customer comments quickly and efficiently
5 4 3 2 1
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
TEAM INTERACTION SKILLS

Works constructively with others

Contributes to a team effort without seeking personal credit
5 4 3 2 1
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
MIT Week 3 Evaluation
7.06 | © 2008 Panera Bread
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COMMUNICATION SKILLS
5 4 3 2 1

Ability and willingness to provide information that is clear, specific and concise
through verbal and written communication

Listens effectively

Takes opportunities to “coach” associates during shift
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
PLANNING/ORGANIZATION SKILLS

Assignments organized, completed properly in a timely manner

Consistently on time for scheduled shifts

Uses time wisely
5 4 3 2 1
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
STRESS TOLERANCE

5 4 3 2 1
Ability to perform tasks accurately and consistently under pressure when faced
with stressful situations (i.e. high volume and inadequate staffing)
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
SENSE of URGENCY/ENERGY

Willingness and ability to work hard and to put in long hours while remaining
active, consistently productive and enthusiastic

Shows urgency toward opening on time/line checks, etc. – getting tasks
accomplished in a timely manner
5 4 3 2 1
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
PROFESSIONALISM

Adheres to the established dress code

Acts in an appropriate manner at all times

Represents Panera Bread well
5 4 3 2 1
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
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MIT Week 3 Evaluation
07.06 | © 2008 Panera Bread
LEARN FROM MISTAKES
5 4 3 2 1

Ability to use constructive comments to his/her advantage versus becoming
defensive

Demonstrating an ability to learn from his/her mistakes and change behaviors
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
INITIATIVE
5 4 3 2 1

Demonstrates ability and willingness to “jump in” when appropriate

Does not wait for direction
Comments: _________________________________________________________________________
____________________________________________________________________________________
____________________________________________________________________________________
Skill Areas
Rating
Food Safety
5 4 3 2 1
Closing
5 4 3 2 1
Cashier
5 4 3 2 1
Barista
5 4 3 2 1
Dining Room
5 4 3 2 1
Prep
5 4 3 2 1
Salads
5 4 3 2 1
Sandwiches
5 4 3 2 1
Comments
MIT:
_________________________________
Date:
_________________________________
TGM:
_________________________________
RTM:
_________________________________
Note: The assumption is that you are the only manager on duty during these times
MIT Week 3 Evaluation
7.06 | © 2008 Panera Bread
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