Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Libraries Matter
Cavan County Library Service
Development Plan 2010-2015
Final Draft: June 2010
1
Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Page No.
Foreword by County Manager & Cathaoirleach
Executive summary
5
6
________________________________________________________________
Section 1: Background and context
10
1.1 Introduction
11
1.2 County Cavan in the 21st century
14
1.3 Cavan County Library Service in the 21st century
23
Section 2: What Cavan County Library Service can achieve
37
2.1
Our vision for 2020
38
2.2
Our mission and core service values
39
2.3
Our starting point for this Plan
40
2.4
Our challenges
43
2.5
Critical success factors
44
2.6
Accountability
46
Section 3: Development Plan: strategic goals
47
Goal One:
Delivering quality library services
48
Goal Two:
Developing library resources
53
Goal Three: Improving library infrastructure
55
Goal Four:
Harnessing advances in information technology
58
Goal Five:
Building community cohesion in Cavan
60
Goal Six:
Developing the organisation: human resources, support services
and funding
62
Conclusion
63
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Section 4: Appendices
64
Appendix 1: Performance indicators 2005-2009
65
Appendix 2: 10 year statistical profile 1999-2008
66
Appendix 3: Consultation for this Plan
67
Appendix 4: Public Library User Survey (PLUS) 2008: Cavan results
72
Appendix 5: Policy framework
5.1 National policies and reports
5.2 Local policies and reports
5.3 Cavan County Library Service policy documents
75
Appendix 6: Membership of Cavan County Council’s Housing Development and
Cultural Strategic Policy Committee
77
Appendix 7: Cavan County Library Staff Team, June 2010
78
List of tables, maps
Table 1: Significant population groups (%)
14
Table 2: Centres of population and public library provision
16
Table 3: Part-time libraries: service profile
31
Map 1: Location of Co. Cavan public libraries in relation to centres of population
17
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Foreword and
Executive Summary
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Foreword
‘Libraries Matter’ is a most apt title. Our modern society is based on knowledge.
An emphasis on balanced economic, social, environmental and cultural
development demands a vibrant leadership from the public sector. Local
government’s pivotal role in local development obliges and authorises it to cater
for or influence service provision to all citizens.
Accordingly our library service has grown significantly in recent years – it is
heavily used and valued by our communities. It has examined its future role and
development with a clear focus on contributing to the overall strategic priorities of
Cavan County Council. These relate to community, environment, interaction,
stewardship, economy and infrastructure. The library service underpins most, if
not all, of our societal initiatives.
Throughout “Libraries Matter” there is an appropriate emphasis on the
information society, the knowledge economy, social inclusion, diversity, active
citizenship and a stronger democracy. The plan marks a significant milestone in
Cavan County Council’s efforts to achieve excellence in all of its work in this
county.
Better library services in Cavan won’t just happen. This Plan sets out a clear
vision of how we want our library service to be by 2020. This vision has been
informed by an extensive process of consultation and discussion. The six
strategic goals outlined, each containing clearly defined objectives and actions,
are realistic and deliverable. We have identified critical factors which will
determine how successful Cavan County Council and the library service are in
delivering this plan.
Significant financial resources are needed to deliver key goals and we will seek
to optimize that funding. Ensuring adequate resources and guaranteeing value
for those resources are at the heart of this plan. We endeavour to be innovative
and ambitious and recognise that new delivery methods and systems are
necessary.
Our Council has a high level of commitment and motivation to the development
of our library services. “Libraries Matter” provides a clear map of the way
forward. Its implementation will lead to the attainment of much of Cavan County
Councils long term vision for the library service. In so doing, it will bring about
real and meaningful advances for the people of this county and enrich the quality
of life for all.
Photos plus signatures of Co. Manager and the Cathaoirleach,
Cavan County Council
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Executive Summary
Libraries matter. They provide unlimited, easy access to information and leisure,
education and entertainment, business development and quality of life. They are
a conduit for active citizenship and a hub for local activity. They play a leadership
role in the development of local communities. Life would be colder, less
interesting, more complicated and more difficult without them.
Cavan County Library Service (CLS) has come a long way since its humble
beginnings in a room in Cavan Courthouse in 1930. For just over 3% of total
Cavan County Council expenditure CLS now provides:
 three full-time libraries
 seven part-time libraries
 three multi-purpose spaces hosting over 800 events each year
 a prison library and a service to primary school pupils.
In 2009 CLS had:
 over 14,100 members, up 60% since 2005
 243,600 visitors in 2009 – that’s nearly a quarter of a million! – up 62%
since 2005.
As well as being a flagship for the local authority, CLS is a national leader. In the
national Public Libraries User Survey (PLUS) 2008 CLS was:
 ranked first in four categories
 ranked second in five more
 achieved above national average rankings for customer satisfaction in
many categories, including ease of access and movement, provision of
seating, attractiveness of building, choice and condition of books,
newspapers and DVDs, choice of large print and talking books, printing
facilities, staff assistance and many more.
CLS is:
 the acknowledged national leader in library buildings and accessibility
 the winner of major national and international awards since 2003.
Free of charge to users, Cavan libraries provide people of all ages and
backgrounds with access to books, DVDs, newspapers, magazines, the internet,
reading groups, cultural events, local studies, the county archives and
information of every type and variety. In the economic downturn, demand for
services in Cavan libraries has shot up. Daily visitors, across all age and social
groups, are using library resources and facilities like never before. Fuelled partly
by the recession, visitor numbers have grown by a massive 43% since the end of
2007. Ironically, at a time when user demand for the service is escalating, CLS,
like all other public services, is losing staff and is under threat of cuts.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
This Development Plan, covering the period from 2010 to 2015, maps out how
CLS aims to meet growing demand for best quality services at a time of
economic restraint. The Plan sets out:
 the contemporary context of CLS (pages 14-22)
 its current role and future potential (pages 23-36)
 a vision of what can be achieved (pages 38-46)
 the goals and actions necessary to get there (pages 47-63).
The content of the Plan
In its Development Plan, CLS defines its mission as
“to provide educational, informational, cultural and recreational library resources
and services in a professional and inclusive way, enabling people living in County
Cavan to improve the quality of their lives”. Based on seven succinct core service
values (see page 39), the Plan outlines six important challenges that must be
met in the next five years:
 consolidating the quality of existing full-time libraries
 delivering best quality services consistently in all libraries
 human resources
 continuing essential capital development in a recessionary environment
 bringing CLS’ information technology (IT) infrastructure up to date
 raising the profile of CLS.
For detail, see pages 43-44.
CLS also identifies five critical success factors which will determine the success
of the Plan:
 continuing commitment from Cavan County Council
 library staff development
 maximising capital resources
 developing IT
 innovative service delivery.
For detail, see pages 44-45. The consequences of not delivering on the Plan are
outlined on page 45.
The Library Development Plan is organised through six strategic goals, each
containing several clearly-defined objectives, with actions detailed for each one.
Annual business plans will specify targets and activities for each year.
The strategic goals and objectives are listed below.
Goal One: Delivering quality library services
 To improve support for formal, informal and lifelong learning, and to
provide more effective learning opportunities for all citizens

To develop our libraries as cultural hubs, providing cultural
opportunities for all, and enriching the social and cultural fabric of
County Cavan
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015

To foster a reading culture and generate greater interest in books,
literature and creative writing

To develop as an information resource, ensuring speedy access to
essential information for individuals, businesses and community
organisations.
Goal Two: Developing library resources
 To focus on user and community needs as we plan the development of
our stock collection

To safeguard, consolidate and develop the local studies collection

To aim to reach nationally agreed levels of per capita funding for book
stock

To continue to deliver cataloguing excellence.
Goal Three: Improving library infrastructure
 To provide quality full-time library facilities in large towns with
significant catchment populations

To introduce a sustainable mobile library service, in order to bring
quality library services to towns and villages throughout County Cavan

To increase usage of the part-time library network through improved
service quality and the effective and efficient use of available
resources.
Goal Four: Harnessing advances in IT
 To develop an e-library service

To deliver highest quality IT throughout the library network.
Goal Five: Building community cohesion in Cavan
 To continue to develop inclusive and equitable library spaces and
services

To enhance our effectiveness in the area of social cohesion

To maximise awareness and usage of library services through the
development and implementation of a marketing strategy.
Goal Six: Developing the organisation through human resources,
support services and funding
 To optimise staffing levels, efficiency and effectiveness

To work to secure adequate revenue, capital and project funding to
deliver this Development Plan.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
CLS knows what is needed, what is achievable and how we can achieve it.
Actively involved in all the strategic priority areas identified in Cavan County
Council’s Corporate Plan (community, economy, environment, infrastructure,
interaction and stewardship), this Library Development Plan is the means by
which the people of County Cavan can get the excellent modern library services
that they deserve.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Section 1
Background and context
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.1 Introduction
“It is not the strongest of the species that survives, nor the most intelligent,
but the one most responsive to change.”
Charles Darwin
It’s a time of shrinking budgets and vanishing staff posts, so why decide to
produce a Library Development Plan now? Because now, more than ever, it is
absolutely essential.
Libraries matter. They provide unlimited, easy access to information and leisure,
education and entertainment , business development and quality of life. They are
a conduit for active citizenship and a hub for local activity. They play a leadership
role in development of local communities. Life would be colder, less interesting,
more complicated and more difficult without them.
Cavan County Library Service (CLS) has delivered real and meaningful progress
over the last ten years. We have proved beyond doubt that where quality library
services are provided in this county, there is wholehearted public response. Daily
visitors, across all age and social groups, are using library resources and
facilities like never before. Fuelled partly by the recession, visitor numbers have
grown by a massive 43% since the end of 2007. Ironically, at a time when user
demand for our service is escalating, CLS, like all other public services, is losing
staff and is under threat of cuts.
Now is the critical time to safeguard and consolidate what has been achieved
and to make further progress. We need to embrace change and ensure that we
deliver on our potential for community leadership and to make significant
contributions to all six of the strategic priorities identified in Cavan County
Council’s Corporate Plan (community, economy, environment, infrastructure,
interaction and stewardship).
At the same time, difficult choices have to be made about the use of limited
public resources. This Development Plan aims to ensure that these are informed
choices, based on solid information, and that they maximise the potential of the
library service in the current circumstances.
The drafting of this Development Plan involved a very extensive process of
consultation and discussion both within and outside the service over a one year
period. For full details, see Appendix 3: Consultation for this Plan.
CLS knows what is needed, what is achievable and how we can achieve it. This
Development Plan is the means by which we can give the people of County
Cavan the excellent modern library services that they deserve.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.1.1 Cavan County Council’s Library Service
Key facts

Three full-time libraries

Seven part-time libraries

Three multi-purpose spaces hosting over 800 events each year

Over 14,100 members, up 60% since 2005

243,600 visitors in 2009 - that’s nearly a quarter of a million! – up 62%
since 2005

Six active reading groups

Ranked first in four categories in the national Public Libraries User (PLUS)
Survey 2008, and ranked second in five more

Above national average rankings for customer satisfaction in many
categories, including ease of access and movement, provision of seating,
attractiveness of building, choice and condition of books, newspapers and
DVDs, choice of large print and talking books, printing facilities, staff
assistance and many more

Acknowledged national leaders in library buildings and accessibility

A solid focus on disadvantage, including provision of a prison library and
project development for key groups

A library service for primary school pupils

Winning major national and international awards since 2003
All for 3.05 % of total Cavan County Council expenditure 2010
There has been a public library service in County Cavan for 80 years. The first
County Librarian and Library Committee were appointed in 1930, with a room in
Cavan Courthouse serving as the library headquarters. The first lending library in
Cavan town was located in the Temperance Hall, beside St. Augustine’s Hall. In
January 1938 the library moved to Casement Street (Farnham Street). A
children’s library opened in 1946.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
After renovation and expansion in 1977, Cavan County Council adopted a major
library development programme in 1988, followed by another in 1997. The
publication in 1998 of the visionary national library policy document “Branching
Out” (see Appendix 5, page 75) provided vital impetus at a crucial moment.
Since then CLS has made major advances. We have progressed from being a
reactive library service, poorly staffed, housed and resourced, concentrated in
only a few parts of the county, to one that is a national leader in key areas,
award-winning, proactive and innovative, providing leadership in the Cavan
community, but with significant development yet to be delivered. We have
achieved all this despite the rural character of the county, and its depressed past
(see pages 19-20). Now we need to progress to the next stage.
Better library services in Cavan won’t just happen on their own. To maintain and
build on our reputation requires consistent commitment to a robust programme of
developmental action. Already we are by far the most heavily used and
valued community service in this county, with almost 17,000 visits monthly
to our three full-time libraries. Yet at present less than half the population are
within 8km of a branch library and large areas of the county have no library
service at all. The potential usage of our services is almost limitless.
In the economic downturn, ever more demands are being placed on the public
library system. In common with all public services we are also facing the serious
and very real threat of reduction of resources. If public libraries are to play their
part in the economic recovery of County Cavan, if they are to have maximum
impact and achieve their full potential in the county, we have to redouble our
leadership impetus, and act now.
Guaranteeing value for invested resources lies at the heart of this Development
Plan. It sets out:




the contemporary context of CLS
its current role and future potential
a vision of what we can achieve
the goals and actions that will get us there.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.2 County Cavan in the 21st century
This Library Development Plan was drawn up against the background of County
Cavan’s current and projected cultural, demographic, societal and economic
trends. In so doing it draws on the Cavan County Development Plan (2008); the
Cavan County Development Board Strategy (2006); and “A Profile of
Disadvantage in County Cavan” (2008).
1.2.1 Location
County Cavan covers an area of almost 2000 sq. km, located mid-way along the
border with Northern Ireland. Bordered by six counties, Cavan extends 118km
from Kingscourt in the east to Blacklion in the west. A gateway to and from
Northern Ireland, Cavan is on a national primary route. It occupies a pivotal point
on the east-west link to be developed between Dundalk and Sligo as part of the
National Development Plan (2007).
1.2.2 People and places
County Cavan’s population increased by 13.2% between 2002 and 2006, above
the national average of 8.2%, and the highest rate in the Border Region.
Population projections outlined in the County Development Plan 2008-2014
indicate continued growth, albeit at a slower rate, with a projected population of
over 75,000 by the end of 2014. While the rate may slow further due to the
effects of the recession, the county still needs to build up its services to meet the
demands created by such rapid growth.
In recent years the proportion of the County Cavan population aged under 15
and over 64, while at 34.7% still higher than the national average, has declined
significantly. Children and older people, often dedicated library users, form a
higher proportion of the rural than the urban population in Cavan. Older people
are particularly concentrated in the west of the county.
Table 1: significant population groups (%)
Census 2006
County Cavan
National Average
Proportion of
population aged
under 15
22.27%
20.39%
Proportion of
population aged 64
or over
12.51%
11.03%
Source: Census 2006
14
Total
34.78%
31.42%
Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Cavan town is the main centre of population and the geographical, economic,
administrative, retail and service centre of the county. The National Spatial
Strategy 2002-2020 designated it as a hub town. According to the County
Development Plan Cavan town’s population will reach 16,000 by 2020, more
than double the number of people recorded by the 2006 census. All these people
will require equitable access to quality services, including public libraries.
The government designated Cavan town as a RAPID (Revitalising Areas by
Planning, Investment and Development) area, offering it access to State funding
targeted at addressing disadvantage. This disadvantage may increase due to the
potential collateral damage on Cavan’s economy caused by the downturn in
traditional industries, such as construction, and the large-scale redundancies at
Quinn Insurance, one of Cavan’s premier employers.
In recent years the south-east of the county, particularly the electoral divisions of
Ballyjamesduff, Mullagh, Virginia and Lurgan, has experienced unprecedented
population growth due to their location in what has become the Greater Dublin
commuter belt. The opening of the M3 Motorway to North Kells in 2010 is likely to
further this process.
Cavan remains a predominantly rural county, however, with only a quarter of its
population living in urban areas. Despite this, and in line with global trends,
urbanisation is on the increase, with 26.4% living in towns of 1500 or over in
2006, up from 16.8% in 2002, and this pattern is likely to continue. Some of the
more rural parts of the county experienced only marginal population growth in
recent years.
The six largest towns in the county have wide catchment areas which include
smaller towns, villages and rural areas. For the surrounding communities these
towns provide a vital focus, of which a public library is a significant element. That
said, the rural nature of County Cavan, the rapid population growth in some
areas and the scattering of small population centres elsewhere offer particular
challenges to the development of a comprehensive and sustainable library
service infrastructure.
Table 2 below, based on the urban settlement strategy outlined in the Cavan
County Development Plan 2003-2009, shows the distribution of towns and public
libraries.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Table 2: centres of population and public library provision
Designation
Population
centre
Population Population
2002
2006
1. Principal town
Cavan town
6,098
7,883
29.3 Central Library
2. Large towns
(population 1,500+)
Bailieborough
1,660
1,966
18.4 Full-time library
Cootehill
1,744
1,892
8.5 Full-time library
Kingscourt
1,307
1,748
33.7 Part-time library
Virginia
1,093
1,734
58.6 Part-time library
Ballyjamesduff
871
1,690
94.0 Part-time library
3. Medium-sized towns
(Population under 1,500,
similar service provision to
larger towns, good
development potential)
Belturbet
1,295
1,411
8.9 Part-time library
Ballyconnell
572
747
30.6 Part-time library
Mullagh
479
679
41.8
4. Small towns
(with an urban support
role)
Ballinagh
502
675
34.5
Ballyhaise
530
597
12.6
Shercock
454
461
1.5
5. Smaller town
(special functions linked to
tourism; some service
functions, important at a
local level)
Killeshandra
417
411
-1.4 Part-time library
6. Smaller towns (with
local importance)
Arva
357
364
2 Part-time library
Kilnaleck
305
334
9.5
Swanlinbar
223
266
19.3
Butlersbridge
182
182
0
Blacklion
166
174
4.8
16
% Library status in
growth 2010
Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
7. Villages
(local service and retail
functions)
Bawnboy
541
544
0.6
Crossdowney
477
542
13.6
NB: population figures for
villages refer to electoral
divisions, which extend
beyond the villages
themselves.
Crosskeys
614
643
4.7
Dowra
152
129
- 15.1
Kilcogy
371
365
- 1.6
Mountnugent
777
884
13.8
Redhills
425
420
- 1.2
Stradone
708
728
2.1
Map 1 below shows the location of County Cavan public libraries in relation to
centres of population.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.2.3 Cavan’s changing economic and social life
Economy: County Cavan’s economy, traditionally dependent on agriculture, has
diversified in recent years to include the industrial, financial and other service
sectors. The agricultural sector remains a strong contributor to the county’s
overall economy, however. As in other parts of the country, the economic
recession is impacting negatively on Cavan’s building and construction sector.
The tourism sector in the county is considered to have great growth potential.
CLS is the hub for information and ideas essential for business development and
economic recovery.
Community: Whatever the state of the local economy, a key objective of the
Cavan County Development Plan 2008-2014 is the creation of strong, socially
inclusive communities. The Plan recognises the need for essential community
infrastructure, including libraries, to serve the population’s needs, support
economic development, enhance quality of life and ensure that tourist
development reaches its potential. The public library service can make a major
contribution to the achievement of this objective.
Unemployment: Unemployment in County Cavan has risen considerably due to
the economic downturn. In May 2010 there were 7,360 people registered as
unemployed in the county, giving the county an unemployment rate of xx%, well
above the national average of 13.7%. Unemployment in Cavan is growing faster
than in Ireland as a whole. Dublin’s commuter belt areas in Meath, Kildare and
Cavan have been particularly affected by the recession, leading to the
development of unemployment blackspots. Under-employment among the
farming community is an additional factor in rural Cavan. Education, and easy
access to up-to-date information, will be key for Cavan’s capacity to attract
inward investment and to address unemployment. Cavan’s libraries can
contribute to this process through information provision for employers and
jobseekers alike, as well as providing the opportunity for upskilling and lifelong
education and learning.
Ethnic mix: Cavan is increasingly ethnically diverse. In the 2006 census almost
10% of the county’s population reported their nationality to be other than Irish.
Cavan towns are among those in the country with the highest proportion of
particular nationalities. Cavan Urban and Ballyjamesduff electoral districts are the
most multicultural parts of the county. Cavan Urban also has the highest number
of Irish Travellers, being home to over half of the 212 Irish Travellers living in the
county in 2006. Travellers comprise a distinctive minority social group in the
community.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Studies1 show that an inter-agency initiative to address discrimination and
promote interculturalism has not yet achieved the successful integration of
people from ethnic minorities in County Cavan. The profile of people living in the
county could well change in the current economic climate. People from minority
ethnic groups may well experience growing isolation, exclusion and
discrimination as a result of growing unemployment and competition for jobs.
Cavan’s libraries are leaders in fostering good community relations and social
cohesion.
1.2.4 Disadvantage and disability in County Cavan
The Border region of Ireland is recognised as the most disadvantaged part of the
country (CDB Review, 2006). For years sharply affected by the conflict in
Northern Ireland2, Cavan has benefited from the many new opportunities for
cross-border co-operation brought by successive Peace programmes in the postconflict era. These aim to address the under-development of parts of the county
affected by the conflict. Other related issues, such as underlying distrust and the
segregation of communities, are the focus of initiatives developed as part of the
Peace III process. CLS will assist in tackling these issues throughout the lifetime
of this Plan.
In the Border region, Cavan is the second only to Leitrim as the most
disadvantaged county. Despite the developments discussed earlier (see pages
14-22), Cavan’s relative disadvantage actually increased slightly between 1991
and 2006:
 Rural areas: common problems include depopulation, remoteness, limited
transport services and poor broadband coverage. Some 85% of the
county is included in the CLAR3 programme, which aims to fast track
National Development Plan spending in areas of rural disadvantage
 Urban areas: common problems include higher unemployment levels,
increasing incidence of anti-social behaviour and empty housing. More
than one in five houses in the county was empty at the time of the 2006
census, and this proportion has grown in the current economic situation.
The lack of a sense of community in many estates, already evident, may
be exacerbated, and an increase in anti-social behaviour is possible.
In County Cavan, disadvantage is concentrated mainly around Cavan town and
Cootehill, and in rural areas in the west of the county. Indicators of disadvantage
in County Cavan include:
See the following reports: 1. County Development Board Review 2006-2008; 2. “Mainstreaming
strategies for the inclusion and progression of migrant women living and working in rural areas”
(Migrant Rights Centre Ireland, 2008); 3. Co Cavan Peace III Plan 2008-2010
2
Research carried out by Cavan County Council for Peace and Reconciliation (2008)
3
This programme was introduced in 2001 and provides investment for disadvantaged rural areas.
1
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015






One in four of the population has no formal education, or left school before
doing their Inter/Junior Certificate
2,000 people are unable to work due to permanent sickness or disability
One in eleven people has a disability
One in six households has no access to a car
Over 3800 children live in nearly 2500 one-parent family units in the
county
Only 9% of households had a broadband connection at the time of the
2006 census. Half of all households had no computer or internet
connection.
CLS contributes in many ways to the local authority’s strategy to address
disadvantage, including through its role in lifelong education and in the provision
of access to information technology.
Cavan County Council’s “Disability Strategy 2009-2013: Building an inclusive
society in County Cavan” accords high priority to meeting the needs of people
with disabilities and, indeed, the local authority is considered a national leader in
this regard. As previously noted (see page 20), according to the 2006 census
one in eleven people in Cavan has a disability. Add to this the number of people
with hidden and temporary impairments, and the disabling effects of ageing, and
the figure is nearer to one in five, with many experiencing multiple impairments,
and concomitant multiple disadvantage. Libraries which privilege access for
people with disabilities result in better services, with greater ease of use, for
everyone.
Working alongside Cavan County Council’s Social Inclusion Unit, the library
service’s fully accessible library buildings and services help to address
geographical, social and cultural exclusion and inequality. As services which are
entirely free of cost to the user, and in line with the local authority’s Corporate
Plan, Cavan’s public libraries can reach out and engage with everyone – as
community spaces; as resources for lifelong learning and cultural expression; as
a collective memory; as agents of social inclusion; and as spaces for a truly
intercultural society. National and international research has demonstrated
repeatedly that socially excluded individuals and groups view public libraries as a
safe environment in which they feel welcome and that they are comfortable
using. The Combat Poverty report “Access to Public Libraries for Marginalised
Groups” (2004) acknowledged the role that library services play in addressing
social inclusion as a means of tackling poverty. CLS is already playing its part in
working for greater social cohesion (see pages 35-36) and is well-placed to
develop this role further through the measures detailed in this Plan.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.2.5 Education in Cavan
Cavan County Council recognises the important role that education plays in
developing sustainable and balanced communities. According to the most recent
statistics available from the Department of Education and Science, over 9,000
pupils attended 81 primary schools in the county. Thirty of these, with close to
3,000 pupils (over 30% of the total) are more than 8km from a branch library. The
abolition in 2009 of the Schools Library grant will inevitably impact negatively on
the most vulnerable families living in rural and disadvantaged areas, by reducing
access to quality literature and information for children.
In 2008/ 2009 there were more than 5,500 students attending 10 second-level
schools. These students are increasingly seeking reference, information and
study facilities, and other library services and resources, from Cavan libraries.
In 2006 the proportion of Cavan’s population with third-level education had risen
to over 22%, which was still significantly below the national average of nearly
30%. Third-level and continuing professional development programmes are
provided by two facilities, both located in Cavan town. Students of both institutes,
along with Cavan-based students at colleges and universities outside the county,
are frequent users of the Central Library and its special requests service.
Despite considerable improvements in recent years, Cavan still has the second
highest rate in Ireland of adults whose education ended at primary level. The
educational profile of the county makes initiatives to support adult education and
adult literacy schemes, and lifelong learning in general, especially vital in Cavan.
Once again, public libraries are the key resource for adult learners of all types.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.2.6 Cavan’s cultural life
Cavan has a rich architectural, archaeological and natural heritage. It is also
home to a varied and vibrant artistic community. Awareness of and participation
in Cavan’s cultural life has grown substantially since the 1990s, not least due to
the intervention of the local authority. Cavan County Council is a leading player in
the cultural life of the county, funding libraries, museum, theatre, archives, arts
activities and heritage conservation. Through its agency the cultural infrastructure
of this county now includes multi-purpose events spaces in Johnston Central,
Bailieborough and Cootehill libraries, the County Archive in the Farnham Centre,
the County Museum in Ballyjamesduff, the Ramor Theatre in Virginia and
Cavan’s Town Hall.
The Caomhnú Literary Festival 2007 and 2009 and the Fleadh 2010 demonstrate
Cavan County Council’s contribution to getting Cavan onto the national map as a
noted festival county.
CLS provides the space for, and works in close cooperation with, local arts and
cultural communities. This is recognised as an important element in Ireland’s
national recovery, and is an important element of Cavan County Council’s
Corporate Plan. This Library Development Plan includes objectives and actions
which can safeguard consolidate and develop Cavan’s cultural sector, and which
promote the quality of life advantages that enrich the lives of local people and
visitors alike.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.3 Cavan County Library Service in the 21st century
1.3.1 Quality library services
Cavan County Library Services changed beyond all recognition in the first ten
years of the 21st century. Used in ways not conceived of a decade ago, the range
and quality of services provided through the full-time library network have
improved radically. Full-time libraries are now key civic spaces, cornerstones of
their community and an integral part of daily life. They:

function as centres for literacy and information skills for all

encourage the positive and creative use of leisure time

provide a gateway to the world of knowledge

offer the public the opportunity to engage with the information society

encourage local people to participate actively in the arts, and provide
opportunities for them to do so

act as a resource for culture and the imagination

are focal points for social and cultural activities.
In doing all this full-time libraries prove their relevance as vital to the delivery of
the local authority’s corporate objectives.
At the same time, most part-time libraries in the county continue to deliver a
basic level of traditional service. (See Table 3, pg 31-32) They are, however,
hamstrung by the fundamental inadequacy of library spaces, facilities and
opening hours. This in turn means that the proportion of population served is low
in most cases. These factors make the development of quality library services
through the part-time library network a challenging task.
Whether full-time or part-time service is provided, Cavan libraries contribute
significantly to the quality of life of their communities:

Cultural life: CLS provides a key strand of the cultural life of the county.
CLS partners with a range of organisations, including Cavan Arts Office,
other public agencies, non-governmental organisations and community
groups. The annual events programme marks Library Ireland Week, World
Book Day, Seachtain na Gaeilge, Bealtaine Festival, Heritage Week,
Science Week and Children’s Book Festival, as well as providing Easter,
summer and Christmas workshops for children. Programming includes
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
exhibitions, lectures, workshops, writer visits, book launches, community
and arts events. Over 800 events have taken place each year since 2006.
CLS has been instrumental in bringing nationally important events to
Cavan including the “Troubled Images” visual arts exhibition and major
writer visits by well-known authors, including Germaine Greer, Colum
McCann, Joseph O’Connor, Dervla Murphy and John Quinn.

Civic spaces: Over the last decade the number of people from all social
and age groups using full-time libraries as social spaces has increased
enormously. This is apparent in the buzz in Cavan libraries. Many people
spend long periods of time in the libraries accessing their diverse
resources.

Literature, books and reading: Promoting interest in these areas is
central to library service provision. First introduced in 1999, reading
groups are flourishing. In 2010 there are three active adult reading groups
in English, as well as an “As Gaeilge” adult reading group and two “As
Gaeilge” reading groups for young people. At the same time, CLS
cooperates closely with Cavan Arts Office in the delivery of the Caomhnú
Literary Festival.

Literature in Irish, and Gaelic Culture: Reading groups are only one of
the initiatives which CLS has undertaken in this area in recent years.
Since 2005, the “As Gaeilge” stock collection has been developed to
become comprehensive in its coverage for all ages. The stock quality,
combined with the unique approach taken to its cataloguing and shelf
layout, has resulted in a stock collection that is second to none nationally.
Gaelic conversational meetings are a regular feature at Johnston Central
library. In addition, since 2006 CLS has partnered with Glór Bhréifne to
establish the Seachtain na Gaeilge festival as a major event in Cavan’s
annual cultural programme. A varied and extensive library programme has
been prepared for Fleadh Cavan 2010. CLS’s commitment to dual
language library stationery and to Irish language signage (both inside and
outside libraries) has set new standards, both locally and nationally.

Learning in libraries: An important development has been the
introduction of library-based initiatives to support those seeking to get
back into the workforce by enhancing their reading skills and IT literacy,
and through self-directed learning. In 2009 Cavan libraries joined the FÁS
eLearning Initiative, a national collaborative project between FÁS, An
Chomhairle Leabharlanna and public library services. Through this
programme library users, with the support of a dedicated facilitator, can
access free online courses, with some aimed at absolute beginners and
others suitable for “improvers”. Older people are among the target groups
for this service.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015

Services for ethnic minorities: Efforts to accommodate the needs of
people from other countries include the provision of language learning
materials, internet access and the hosting of multicultural events, often in
partnership with other public agencies. In 2007 Cavan libraries had regular
users from over 17 countries including African states, China and Eastern
Europe. A nationwide survey of library users published in 2008 revealed
the high value that ethnic minority users place on Cavan’s library services.

Adult learning: Students of all ages, at all stages of education and from
all social groups, use library services and facilities. CLS is keen to support
initiatives relating to adult literacy, adult independent learning and distance
learning. In 2009 CLS joined with Cavan Adult Learning Centre for the “Six
Book Challenge” reading initiative which encourages less confident
readers to use their local library, to talk to staff about suitable reading
material and to get familiar with the variety of resources available. The
programme supports and encourages the reading habit and promotes the
idea of reading for pleasure. Alongside quality library services, initiatives
like this foster users who appreciate and understand the value of
information, knowledge and learning – a key component for the
development of the knowledge-based economy.

Formal education: Through the branch library network, CLS hosts over
400 pre-school, primary and post primary school class visits annually,
together with a range of writer visits and workshops. Providing communitybased support for formal education at all levels is a CLS service priority.
This work has been seriously compromised by the suspension in 2009 of
the School Library Service, due to the withdrawal of this national budget.
In operation since the early 1970s, this service had ensured that every
child at primary school had access to the joys of reading for pleasure
and information. Despite the suspension of the service, CLS remains
committed to supporting access to books for primary school students.
Interested primary school teachers received a limited service in 2009
through the Children’s Resource Room in Library Headquarters.
The services offered by full-time libraries to second level students in the
county has grown significantly since 2006, with study spaces, books and
online resources at a premium at key times. In addition, CLS support for
students involved in third level and professional development courses,
including distance learning, has grown substantially. CLS has developed a
close working relationship with Cavan VEC to support students seeking
basic and further educational attainments.

Information: Functioning as one-stop shops offering fast, free access to
accurate information – local, national and international – is a core role for
CLS. Libraries in Cavan ensure the very best possible access to all types
of published information for all ages and all literacy levels, including for
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
those with literacy and learning difficulties. There is a growing demand for
specialised information including local authority data, reference material,
and information for businesses, consumers and tourists. Community
information and information on careers are also popular. There has been a
notable upsurge in demand in recent years for information on
environmental issues and energy efficiency. In addition, access to IT is an
increasingly valued and popular library service.

Local studies: Johnston Central Library is home to the single most
important resource for the study of the history, archaeology, literature and
culture of Cavan. Our unique local studies collection has been built up
over eighty years and includes books, journals, newspapers, maps,
digitised materials, microfilm and photographs. The comprehensiveness
and uniqueness of this collection is a testament to the consistent
dedication of library staff from the establishment of the Service. CLS
completed the detailed cataloguing of this collection to a very detailed and
high standard in late 2009.
A comprehensive local studies training programme, developed and
delivered in-house during 2008 and 2009, has had a significant impact on
the use, development and promotion of the collection, by providing every
member of the Johnston Central Library team with the knowledge and
skills necessary to manage local studies service frontline delivery. This is
a major advance on local studies services elsewhere, and further
developments will take place over the next five years.
The successful integration in 2006 of three key services – archives,
genealogy and tourism – in the Johnston Central library building, which
also houses the local studies collection, was an important milestone for
Cavan. This innovative move unified an invaluable resource for the
county’s economic and cultural development.
Digitisation of the local studies collection is part of CLS’ long-term overall
strategy for the management of this unique resource. The provision of
access to a “virtual” local studies collection via the web is an important
element of this plan. Digitisation began in 2004 but has progressed only
sporadically due to other demands on the service.

County archives: The establishment of a county archives service in the
Farnham Centre in 2006, with state of the art facilities, was a major
advance, leading to the listing of Local authority archives, the Farnham
Archive and the organisation of an exhibition based on the collection. A
comprehensive listing of the county archives is available through Cavan
County Council’s website. Conservation work and new acquisitions
occupied staff in 2007 and 2008, and work then began on the creation of a
records management system for the local authority. With the loss of the
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
archivist post in late 2008, however, only a limited archive service can now
be provided from library headquarters, although demand continues to
grow.
Quality library services are what CLS is all about. They are the means by which
we show leadership in our communities, and enable us to play our part in
building up our county. The Development Plan detailed on pages 47-63 lays out
how we intend to build on our successes and guarantee the future quality of all
that we do.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.3.2 Library resources
In the early 1990s, the Library Stock Collection was not up to standard. Aside
from the unique local studies collection, library stock was of very poor quality.
Since then, capital and sustained revenue funding has addressed serious
deficiencies, and staff knowledge and expertise on stock selection has been
greatly enhanced. Major strengths in the stock collection now include children’s
resources; literary, popular and science fiction; “As Gaeilge” material; local
studies; DVDs and many non-fiction categories. A written stock selection policy,
put together between 2006 and 2009, now regularises donations, annual stock
assessment procedures and branch exchange procedures. The formal annual
stock audit procedure established in 2008 involves frontline staff in identifying
gaps and weaknesses in every branch library collection, and in the overall county
stock holdings. By focusing on the actual needs of current library users and by
identifying stock gaps, this approach ensures that libraries stock the materials
that users really want.
In 2006, in another customer-focussed move, the Johnston Central library
introduced an innovative approach to stock layout and coding, which makes it
easier for library users to find what they need. This proved so popular that it was
implemented in all Cavan libraries by the end of 2008.
In 2009 major work was undertaken on the library catalogue. The conversion
process supports new international standards and ensures the availability of a
high quality and accessible catalogue for library users. It is accompanied by a
detailed staff manual outlining standards and procedures.
The success of the approaches outlined above are reflected in the results of the
second nationwide Public Library Users Survey (PLUS), published in 2008, in
which library users rated Cavan second-highest in the country for choice of
books, DVDs, audio books and newspapers. This result is particularly significant
given that CLS has consistently had lower levels of book funds per head of
population than many other library authorities during the last decade.
CLS cannot rest on its laurels with regard to library resources. The Development
Plan detailed on pages 47-63 lays out how we intend to ensure that we can
continue to deliver the quality that our current users value so highly.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.3.3 Library infrastructure
Quality services are most appreciated when they are delivered from appropriate
library facilities. The development of a full-time branch library network, supported
by adequate headquarters facilities, is perhaps the single most important
advance in the history of CLS.
Before 1999, there was only one full-time library in the county. Located in Cavan
town, it offered full-time adult services only and operated from totally inadequate
facilities. The limitations of library headquarters, also in Cavan town, were a key
impediment to the development of library services elsewhere in the county. The
failure to source capital investment for Cavan libraries between 1961 and 1988
left Cavan County Council with everything to do in the 1990s.
Since 1999, significant sections of the required physical infrastructure have been
put in place, using the optimum amount of grant aid from national sources.
Whereas capital investment in the period from 1961 to 1988 was less than
€220,000, between 1999 and 2009 it topped €10 million.
The recent infrastructural development has been delivered at the highest
international standards, as evidenced by the following awards:



three international public library awards (CILIP Awards) 2003 & 2007
National Disability Authority Excellence through Accessibility Inaugural
Award, 2006
shortlisted for the Royal Institute of Architects in Ireland Irish Architecture
Awards, 2007.
CLS’ branch library network now consists of three full-time and seven part-time
libraries (for map and locations see page 17). They are of varying quality,
however, and the upgrading of facilities is an ongoing process. The maintenance
programme is a key element of annual library business planning.
Full-time libraries:

Johnston Central Library and Headquarters: opened June 2006.

Bailieborough Library: opened in 1992 as a part-time library. Major
structural and accessibility work has been completed, staffing levels
improved and opening hours extended. The full-time computerised service
was re-launched in October 2007.

Cootehill Library and Arts Centre: opened in October 2001, it was given
a facelift inside and out in 2008, with new furniture, a complete upgrade of
computer facilities, exterior re-painting and new signage.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
In 2009, Cavan’s three full-time libraries accounted for over 80% of library
business countywide. Between them, the full-time libraries accounted for:





80% of stock (books, DVDs etc) borrowed
96% of internet sessions
66% of total opening hours
85% of membership
85% of visitors.
Visits to full-time libraries averaged 30 visits per opening hour. Visits to each
part-time library averaged less than 1.5 visits per opening hour.
The discrepancy is not least due to the inadequacy of the part-time library
premises. Cavan’s part-time library network currently comprises seven facilities
operating from a range of spaces, some owned by Cavan Local Authorities and
others rented from community organisations. The quality and adequacy of this
infrastructure is, with two notable exceptions, very poor.
There has been some investment in part-time libraries since the 1990s:
 opening hours in part-time libraries increased by 13% between 1999 and
2009
 Ballyconnell and Arva Libraries moved to new premises in 1993 and 2002
respectively
 Ballyjamesduff Library was renovated and refurbished in 1997
 new exterior signage was provided for all part-time libraries in the first half
of 2010.
In 2007 all part-time library buildings and facilities were fully audited, resulting in
a detailed report, with recommendations. The report was updated in 2008 to
incorporate the outcome of accessibility audits. Significant resources will be
needed to deliver on the recommendations made in the report. The current
position is summarised in the service profile below.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Table 3:Part-time libraries: service profile
Arva
Size (sq m)
Location
Year established
65 sq m
Market House
1963/1964
Moved 2002
Ballyconnell
40 sq m
Church Street
1969/1970
Moved 1993
Ballyjamesduff
Belturbet
11.15 sq m
11.7 sq m
Room in
health centre
Room in town
hall
Opening
hours
weekly; IT
facilities
17 hrs
Open Sat,
2 evenings
1 public PC
20 hrs
Open Sat,
1 evening
1963/1964
1 public PC
8.5 hrs
1949
Closed on
Sat, open 1
evening
1 public PC
10 hrs
Closed on
Sat, open 2
evenings
No public PC
due to lack of
space
31
Usage 2009
(rising/falling/steady)
General Comments
Members = 424
Borrowings = 6323
Library location excellent
Space adequate
Usage: rising
Members = 540
Borrowings = 9225
Major maintenance
issues to be addressed
Library location good
Space inadequate
Usage: rising
Members = 255
Borrowings = 3996
Usage: steady
Great potential for
usage growth
Members = 381
Borrowings = 3672
Major maintenance
issues to be addressed
Library location very
poor
Space inadequate
Relocation
recommended
Site location: excellent
Usage: falling
Library location within
building: very poor
Great growth
potential
Space totally inadequate
Upgrade essential
Full-time status required.
Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Killeshandra
Kingscourt
Virginia
22.3sq m
55.74 sq m
11.15 sq m
Shared room
in community
centre.
Shared room
in St Mary’s
Hall
Room in
health centre
1972/1973
3 hrs
Closed on
Sat, open 1
evening
1972
1948/1949
No public PC
9 hrs
Members = 99
Borrowings = 2239
Library location very
poor
Usage: falling
Shared space unsuitable
Members = 179
Borrowings = 4208
Library location poor
Closed on
Sat, open 2
evenings
Usage: steady
No public PC
10 hrs
Great growth
potential
Members = 310
Borrowings = 5579
Open Sat, 2
evenings.
1 public PC
Shared space unsuitable
Upgrade essential
Full-time status required
Library location poor
Space totally inadequate
Usage: steady
Great growth
potential
Upgrade / Relocation
essential
Full-time status required
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
In Cavan it is clear that where quality library buildings and services are provided
in larger towns with good catchment populations, with excellent locations and
appropriate opening hours, staffing and stock, demand for and usage of services
is very high. In these circumstances a significant proportion of the catchment
population uses the library, making it a remarkably popular and sustainable
service. This is evidenced by 2009 statistics:
 Johnston Central - population served: 15,499 / Members: 7,545
= 48.6% of catchment population
 Bailieborough - population served: 6,547 / Members: 2,527
= 38.6% of catchment population
 Cootehill - population served: 4,626 / Members: 1886
= 40.7% of catchment population.
Actual usage of Cavan’s full-time libraries is greater even than the membership
figures suggest! People come into the library for a wide variety of reasons,
including to participate in events, read newspapers, or simply to browse, without
registering as members of the library.
Cavan’s full-time libraries are now essential community-based services, heavily
used and highly valued. As the recession increases demand, this Development
Plan seeks to ensure that even more Cavan people have easy access to the
quality library services they need.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.3.4 Library technology
Access to electronic information is increasingly essential to ensuring active
citizenship and promoting social inclusion. Since the late 1990s information and
communications technologies (IT) have become a fundamental tool in CLS
service delivery. Key advances in recent years include:







1999: computerisation began
2000: public access to the internet introduced into four branch libraries,
and extended to present level by 2003
2004: community information database established; digitisation of local
studies material begun
2006: cutting edge technology, including self checkout and PC
reservation, provided in Johnston Central library
2007: funding secured for adaptive and assistive technology; rollout to all
full-time libraries completed in 2009
2008: introduction of formal programme for the upgrade of hardware and
software in all libraries
2009: cataloguing of local studies materials completed.
The Development Plan detailed on pages 58-59 shows how CLS proposes to
ensure that people living in Cavan can take advantage of advances in library IT
service provision.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
1.3.5 Building community in Cavan: library approaches to
access, social inclusion and partnership
Access to information is fundamental to ensuring active citizenship and
promoting social inclusion. Libraries are seen as safe places by those who feel
comfortable in few other public spaces, and help socially excluded groups to
embrace the opportunities of the information society. People have great faith in
libraries as fair and trusted institutions, and in librarians as the honest and
diligent keepers and disseminators of the human record. This gives public
libraries the opportunity to influence and support positive change and community
development in ways which are rarely open to other public services.
The relative disadvantage experienced by County Cavan was described on
pages 19-20. As a free service open to all, CLS engages with these issues every
day, not least through the promotion of literacy (see pages 24-25). Research
reveals the prominence of poor literacy in the profile of disadvantaged adult lives,
while promotion of literacy is internationally recognised as a key factor in
addressing social inclusion. According to the OECD (2002) reading for pleasure
is the most important indicator of the future success of a child, while Barack
Obama considers literacy to be “the most basic currency of the knowledge
economy”.
In this context the role of CLS as a reading and information resource reaching
into local communities is both vital and essential. Where strategically located, the
community has responded to Cavan’s quality libraries by making them the most
heavily used community facilities in the county (see page 13). The PLUS survey
(see pages 72-74) and Cavan library statistics show that marginalised groups
including older people, people with disabilities, unemployed people and
immigrants are all regular users.
CLS keeps social inclusion at the heart of library event programming in three
distinct ways:
 the annual library events programme, developed in-house, specifically
targets socially excluded groups
 outside agencies and community groups working with socially excluded
groups receive priority when events spaces are made available for nonlibrary initiatives such as launches, meetings and information events
 CLS has established strong on-going working relationships with a wide
range of organisations working with marginalised groups, including Cavan
Adult Learning Centre, Cavan Citizens Information Centre, the HSE, the
VEC, NCBI, Cavan, and primary schools, including the Holy Family
School.
In recessionary times, during which value for money invested is a key
consideration, the effects of a library service on social inclusion can seem
nebulous or hard to quantify. Yet the choice made to invest in CLS over the last
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
decade has paid off handsomely. Free library membership and appropriate
programming during enhanced opening hours in comfortable and fully accessible
buildings has given the local authority unprecedented and positive reach into
disadvantaged groups.
Cavan’s full-time libraries are situated at the geographic centre of the
communities they serve. Together with their multi-purpose events spaces, their
location makes them ideal community gathering places. Backed by library staff
skills, including strong knowledge of and contact with all sections of a community,
outreach work with target groups, tolerance for diversity of opinion, facilitation
skills, familiarity and comfort with new technology, the result is a service poised
to be integral to all efforts to combat geographical, social and cultural exclusion
and inequality.
The Development Plan detailed on pages 60-61 includes the actions which CLS
proposes to institute in order to play its part in creating an inclusive county.
Accessibility
In September 2003 CLS joined a pilot national library access project. Focusing
on the new library development in Cavan town, CLS was determined to deliver
best-quality library services, buildings and customer care for people with
disabilities, through undertaking practical initiatives and by consulting effectively
with people with disabilities. Seven years and many developments later, CLS is
an acknowledged leader in the field of accessibility, influencing national policy
development, while Cavan County Council was the overall winner of the 2010 O2
Ability Awards.
CLS continues to innovate in the area of library accessibility. We have pioneered
groundbreaking approaches to library policy development and effective service
delivery for people with disabilities. The Staff Mental Health Awareness Policy
developed in 2009 has become the template for other library authorities.
Approaches first tried in the library network have impacted throughout the local
authority and have been influential in the development of county-wide strategic
thinking. The CLS approach has brought national success to Cavan County
Council. More importantly, it has led to fundamental change across the whole
organisation and is making a real difference in people with disabilities’ lives.
The Development Plan which appears on pages 60-61 details the actions which
CLS intends to introduce to further its commitment to full accessibility throughout
the library network.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Section 2
What Cavan County
Library Service can
achieve
37
Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2.1 Our vision for 2020
Our vision describes how we want CLS to be in the future. We will achieve this
vision through the implementation of two Development Plans: the current Plan,
covering the period from 2010 to 2015, and another, building on this one, for
2015 to 2020.
Our vision for Cavan libraries in 2020
By 2020, we want Cavan County Library Service to be a model of
excellence in public library service delivery, within easy reach of
everyone living and working in the county. We will reach out to
everyone through excellent library buildings, information
technology and innovative partnership approaches to service
delivery.
We will provide equitable access to ideas, information, knowledge,
life options and learning opportunities. In so doing we will make a
vital contribution to the economic, social and cultural progress of
County Cavan. Our aim will be to enrich the quality of life of all
who come into contact with us. We will be the community’s core
asset for lifelong learning and empowerment. We will promote
continual learning, the love of reading, the possibilities of
technology and the exploration of ideas, culture and knowledge.
Our services will be well used, popular, relevant, dynamic,
innovative, accessible and, above all, welcoming. People will be
able to access our services through a network of strategically
located and well-resourced branch libraries, a mobile library
service and a fully interactive online library service.
Our libraries will be cornerstones for their communities, and places
of fulfilment and joy for young and old. We will use new
technologies to extend access to library services beyond library
walls. We will listen to our users and embrace the kinds of change
which can improve our services. We will develop and sustain
productive community partnerships that minimise duplication of
efforts and strengthen our libraries as a valuable resource. We will
inspire the public’s trust through the provision of quality services
and transparent accountability.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2.2 Our mission and core service values
CLS’s mission statement embodies our vision and our core service values, and
ensures that everyone knows what we are aiming for.
Our mission is
to provide educational, informational, cultural and recreational library
resources and services in a professional and inclusive way, enabling
people living in County Cavan to improve the quality of their lives.
Our core service values are grounded in the view that the free flow of information
and ideas is fundamental to a thriving democratic society. Public library services
are therefore indispensable, being a conduit for that democracy and a legacy to
each generation, conveying the knowledge of the past and present, and the
promise of the future.
Our core service values are:

Open access to recorded knowledge, information and creative works

Connection of people to ideas, fostering intellectual freedom

Commitment to literacy and learning of all kinds

Dedication to equality, with respect for diversity and individuality

Preservation of the human record

Delivery of excellence in services

Working in partnership to advance these values.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2.3 Our starting point for this Plan
In order to make sure that planning for the future is based on a firm and realistic
foundation, CLS staff undertook a SWOT analysis and identified the key
challenges likely to face CLS over the next five years. The main findings are
summarised below.
Key strengths
Our key strengths include:

Cavan County Council’s long-term commitment to library services

Benefits of capital investment in library infrastructure over the last ten
years, including provision of multi-purpose events spaces

Range and quality of services in full-time libraries

Emphasis on value for money and effective and efficient use of resources

Strong administrative base and systems

Strong presence and positive public image

Skilled, motivated, committed staff team, responsive to change and active
in the life of the community

Annual library events programming constituting a key strand of cultural life
in County Cavan

Successful reader development programme through reading groups

Enhanced accessibility through extended opening hours (six days a week,
through lunchtime and in the evenings in full-time libraries)

High usage levels across all ages and social groups

User satisfaction, as reflected in the nationwide PLUS survey (2008)

Innovative cataloguing making stock easier for library users to access

Expanding and increasingly diverse stock in libraries

Quality of unique collections, such as local studies

State of the art archives service

Good relationships and partnerships with public agencies and community
groups

Commitment to accessibility and social inclusion.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Key weaknesses
Our main weaknesses include:

The small scale of Cavan towns makes it difficult to source capital funding,
and limits economies of scale in service delivery

Incomplete network of full-time libraries

Poor quality, adequacy and location of the part-time library network

Growing disparity in service provision between full-time and part-time
libraries

No mobile library service to smaller towns, villages and rural areas

No service for people unable to leave their homes to visit a library

Under-developed library services for teenagers and people whose first
language is not English

Under-developed business, community and online information services

Local studies material available only in the Johnston Central library,
service insufficiently promoted

Impact of withdrawal of national funding from Schools Library Service

No library website with online access to catalogue

No wi-fi access in libraries

Lack of appropriate in-house expertise to address ICT deficits

Digitisation programme sporadic, with no web access to digitised material

Inappropriate staff structure

Insufficient staff numbers largely due to cutback of almost 20% since
2008, including senior and professional positions, limiting effectiveness
and slowing the development and delivery of needed new services

No comprehensive staff training programme or networking opportunities
with other library authorities

History of exclusion and disadvantage in County Cavan

Lack of plan, budget or training for marketing or promotion.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Key opportunities
Some of our most important opportunities include:

CLS’ potential to make a major contribution to the achievement of key
national and local authority objectives, including Cavan County Council’s
Corporate Plan, and to be part of the solution in service provision and the
promotion of social cohesion

Better integration of library role in the Corporate Plan, with the
development of closer links and joint working across Council cultural
services, and greater cross-sectional work in the Council in general

Potential to create “smarter”, more coherent service delivery through
closer relationships with other public agencies and community groups

Increased diversity of library role

100% capital funding available for a mobile library service

Potential to use ICT to transform service delivery

Development potential of newly established services such as the FÁS
eLearning project

Potential to play a larger role in community decision-making
Key threats
Some of the most pressing threats include:

The economic recession and public service cutbacks, resulting in serious
financial constraints

The specific economic difficulties which face a small rural local authority
service in a county of relative disadvantage

The budgetary impact of carrying the costs of library developments
delivered in the 1990s

The difficulty of completing library infrastructural development in a
changed and reduced national funding environment with cumbersome,
slow processes

The lack of overt connection between the role and potential of CLS and
some key county strategies.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2.4 Our challenges
CLS’s Library Development Plan must address several important challenges:
1. Consolidating the quality of existing full-time library services. We
must ensure that the long-awaited and hard-won improvements of the last
two decades are not undermined or even unravelled in the current
economic crisis. Consolidating the range, quality and diversity of service
provision in full-time libraries, and maintaining staffing levels and opening
hours, are the bedrock of CLS’s future development.
2. Delivering best quality services consistently in all libraries. People in
County Cavan demand and deserve responsive, efficient and effective
library services, wherever in the county they choose to access them. The
provision of quality library services throughout a predominantly rural
county poses a particular challenge. The growing disparity in service
choice and quality between full-time and part-time libraries is a matter of
considerable concern, especially at a time of budgetary constraint.
3. Human resources. The staff team is the single most important resource
of an effective library service. Creating and delivering quality services
depends to a major extent on the motivation, flexibility, initiative,
knowledge, flair and imagination of individual library staff members. We
need to:
 manage the staff allocation so as to ensure best quality service
delivery
 in the context of a staff embargo, find the financial resources to provide
adequate staffing numbers at appropriate grades
 develop the wide suite of skills necessary for the delivery of modern
library services, in a situation is which most staff are directly involved in
frontline service delivery, and dealing with the effects of competing
time pressures.
4. Continuing essential capital development during an economic
recession. The national library policy “Branching Out: Future Directions”
(2008) clarifies our direction, but the uncertainty surrounding levels of
revenue and capital funding over the next few years is very challenging.
We have to find a way to maximise our resources while setting realistic
targets based on highest impact for investment.
5. Bringing our IT infrastructure up to date. Expectations in the external
environment are likely to create a demand for library services that we are
not in a position to satisfy due to the present inadequate resourcing of IT
in Cavan public libraries. We have to invest more in IT hardware, software
and staff skills. We are lagging behind other library authorities in some
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
vital areas, such as the provision of a fully interactive online library
service.
6. Raising the profile of CLS. This needs to be done both within the
Council and outside, with the general public. The potential of the library
service depends on the effective delivery of clear messages about the
range and standard of library services in County Cavan. We need to
develop and implement a creative marketing plan to get ourselves better
known and used more effectively.
2.5 Critical success factors
A Development Plan has to be grounded in reality to achieve its aims and
objectives. We have identified five critical success factors which will determine
the success of this Library Development Plan.
1. Continuing Council commitment. In 2010, Council finances are under grave
pressure, and this looks set to continue. It is critical for CLS’ future that when
difficult choices are being made on resource allocation, the Council gives serious
consideration to:



the value for money, effectiveness and excellence of Cavan library
services
the proven return on investment, reflected in heavy usage levels and the
overwhelmingly positive public response
the Library Service’s leadership role in achieving national and local
authority goals concerning the information society, the knowledge
economy, social inclusion, active citizenship and a more participative
democracy.
We need sufficient annual financial and staffing resources to consolidate what
has been achieved and to deliver the services expected of 21st century libraries.
2. Library staff team development. CLS’ staff team has clearly demonstrated
its capacity to be innovative, flexible and imaginative in achieving service
excellence. However, further library staff development is essential if quality
service provision is to be maintained and advanced.
3. Maximising capital resources. The capital development of library
infrastructure outlined in this Plan is not a wish list. It is a set of carefully
considered and realistic necessities. We need to access the necessary capital
resources from all available funding sources, including the Department of the
Environment, Heritage and Local Government, in order to deliver the prioritised
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
development. We also need to make every effort to source private sector
funding.
4. Developing IT: CLS is lagging behind other public library authorities in the
provision of fully interactive online library services and other electronic resources
for the public. Achieving excellence in this area is essential for our future
credibility.
5. Innovative service delivery: New collaborative service delivery, involving
other agencies and the community and voluntary sector, is an essential
component of tackling the serious library service deficit in some parts of the
county in an economically sustainable way. We need the time, space and
support to make this a reality.
What happens if we don’t deliver?
CLS cannot afford to stand still. If we don’t move forward on the strategic basis
outlined in this Plan, the results will be very serious:

An essential component for information provision, literacy, education and
culture in County Cavan will be weakened

The goals of the Local Authority’s Corporate Plan may not be achieved

County Cavan could fall further behind in developing a knowledge economy

A key support for economic, social and community progress will be
undermined

Establishing an inclusive society in Cavan will be made more difficult, with
opportunities to address social exclusion and inequality lessened

Building community in Cavan commuter belt areas will be more difficult in
the absence of essential community infrastructure

There will be a growth in disadvantage in areas not served by quality fulltime library services

A key support for lifelong learning will be weakened

There will be less opportunity for active citizenship and participation in
cultural and social life

The quality of life in Cavan will deteriorate, making the county a far less
attractive place to live and work in.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2.6 Accountability
If this Development Plan is to mean anything, it must result in tangible benefits
for the community and real improvements in library services. We believe that the
most important judges of this will be our users. We will be accountable to our
users by putting into practice the consultative and review processes outlined in
this Development Plan.
To ensure accountability and transparency, CLS will account for the
implementation of this Plan openly and honestly through:

our annual business plan

Cavan County Council’s annual report

an annual update, with any necessary revision of priorities, delivered to
the Strategic Policy Committee

the integration of annual priorities into the performance management and
development (PMDS) system

relevant reports to the CRAIC Advisory Group and to the focus groups
established through our consultative strategy with younger people, people
of working age and older people.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Section 3: Development Plan
Strategic Goals and Actions
Cavan County Library Service has six strategic goals
which we will use to guide the fulfilment of our mission over
the period from 2010 to 2015.
Goals One and Two relate to activities and resources.
Goals Three and Four plan for the physical and ICT infrastructure
necessary to ensure full access to library activities and resources.
Goal Five addresses the role of libraries in building community.
Goal Six relates to the human resources, funding and support
services needed for effective delivery.
Each strategic goal is divided into several clearly-defined objectives,
with actions detailed for every objective. All are in line with and
contribute to the achievement of the strategic priorities identified in
Cavan County Council’s Corporate Plan (community, economy,
environment, infrastructure, interaction and stewardship).
Annual business plans will specify targets and activities for each year.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 1:
To deliver quality, user-centred library services
This strategic goal comprises four objectives:

To improve support for formal, informal and lifelong learning, and to
provide more effective learning opportunities for all citizens

To develop our libraries as cultural hubs, providing cultural opportunities
for all, and enriching the social and cultural fabric of County Cavan

To foster a reading culture and generate greater interest in books,
literature and creative writing

To develop as an information resource, ensuring speedy access to
essential information for individuals, businesses and community
organisations.
Objective 1: We will strive to improve our support for formal, informal
and lifelong learning, and will provide more effective
learning opportunities for all citizens.
Action 1: We will continue to support pre-school and primary school education
through:
 class visits
 block loans to teachers
 storytelling sessions
 writer visits and workshops.
Action 2: We will undertake a formal review of primary school library service
provision, in partnership with teachers and parents’ groups, in the light
of the removal of the School’s Library grant in 2009. We will focus in
particular on the needs of rural and disadvantaged schools.
Action 3: We will develop support services, including study spaces and resource
provision, for students undertaking second-level, third-level, distance
and professional education.
Action 4: We will expand our adult literacy initiatives (e.g. the “Six Book
Challenge”, and programmed visits for tutors and learners) in
partnership with Cavan Adult Learning Centre.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Action 5: We will work with other agencies to identify viable return-to-learning
initiatives (such as FÁS eLearning iniative) for those seeking
employment and for marginalised groups.
Objective 2: We will ensure that libraries continue to develop as
cultural hubs, providing cultural opportunities for all, and
enriching the social and cultural fabric of County Cavan.
Action 6: We will ensure that our year-round cultural programme:

grows in range and strength

features quality writers and artists

is developed in partnership with Cavan Arts Office and other public
agencies and community groups.
Action 7: We will continue our commitment to key festivals including:

Library Ireland Week

World Book Day

Seachtain na Gaeilge

Bealtaine Festival

Adult Literacy Awareness Week

National Heritage Week

Children’s Book Festival

Fleadh Cavan

Caomhnú
and will continue our programme of children’s workshops at Easter,
Christmas and in the summer.
Action 8: We will develop an environmental focus in our annual cultural
programming, in response to public demand.
Action 9: We will keep social inclusion at the heart of cultural programming by:

targeting the inclusion of marginalised groups in all events

promoting events that celebrate diversity

strengthening our links with other agencies working with socially
excluded groups.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Action 10: We will examine the feasibility of developing a shared learning
programme focusing on the cultural collections of County Cavan’s
library, museum, archives and genealogy services.
Action 11: We will build stronger links with:

local historical societies

history teachers in second-level schools

local history researchers
with a view to increasing awareness and use of the local studies service.
Action 12: We will carry out a pilot feasibility study to establish how we can
increase young adults’ awareness and usage of our age-appropriate
facilities and resources, in line with the need for more evening youth
service provision identified by the County Development Board.
Objective 3: We will foster a reading culture and generate greater
interest in books, literature and creative writing.
Action 13: We will continue to enable users to discover quality literature by
delivering excellence in stock management, layout and displays in our
libraries.
Action 14: We will build on our well-established reading group’s progamme by:
 suggesting and providing appropriate reading material
 maintaining regular meeting schedules
 delivering relevant information on books and writers
 developing a cross-library approach
 investigating the possibilities of working with other county library
services to share resources.
Action 15: We will exploit the quality of our library catalogue and use the
knowledge of library staff to prepare promotional material on books
and writers for:

regular slots in the local media

our new library website

individual library users.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Action 16: We will work in partnership with the Cavan Arts Office to establish the
Caomhnú Festival as a literary festival of national importance,
delivering great programmes, attracting major writers and developing a
strong participatory audience base.
Action 17: We will continue to provide an annual programme of writer visits for all
ages, involving local, national and international writers.
Action 18: We will continue our commitment to the Irish language and culture
through:
 developing our Gaelic language collections
 supporting our “As Gaeilge” reading groups
 fostering our partnership with Glór Bhreifne to develop the Seachtain
na Gaeilge Festival
 using Irish language signage and stationery
 facilitating Irish conversational classes for the public where possible.
Action 19: We will investigate best practice in book request systems used by
other library authorities, with a view to introducing an improved service
with the quickest possible response times.
Objective 4: We will develop as an information resource, ensuring
speedy access to essential information for individuals,
businesses and community organisations.
Action 20: We will position our libraries as one-stop shops for all kinds of
information, including as key access points for information on all
aspects of the work of the local authority.
Action 21: We will carry out, in partnership with Cavan County Enterprise Board,
a major review of our business information service, and will prepare
and implement a plan for an improved service to support business
development in the county.
Action 22: We will develop our print and online resources to ensure that our
libraries are centres of excellence for up-to-date information and
function as gateways to the information society, especially in relation to
consumer, local authority, e-Government and EU information.
Action 23: We will explore how, in partnership with Cavan County Council’s
Community and Enterprise Section and Cavan Citizens Information
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Service, we can develop and deliver better community information on
an inter-agency basis.
Action 24: We will, in partnership with Cavan County Council’s Energy Team and
national agencies, deliver excellence in information on environmental
issues, energy efficiency and sustainability.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 2:
To develop excellent library resources
This strategic goal comprises four objectives:

To focus on user and community needs as we plan the development of
our stock collection

To safeguard, consolidate and develop the local studies collection

To aim to reach nationally agreed levels of per capita funding for book
stock

To continue to deliver cataloguing excellence.
Objective 1: We will focus on user and community needs as we plan
the development of our stock collection.
Action 25: We will write a comprehensive collections development policy to
cover:
 selection
 acquisition
 management
of stock in all formats, with clear mechanisms for public input and
feedback. Following this, all staff will participate in a training
programme on stock management.
Action 26: We will build on our strengths in the areas of stock selection, stock
auditing, branch exchanges, stock layout and coding. This will help us
to ensure comprehensiveness, balance and quality across all areas of
our collection, and will also ensure the best possible stock range in
every library.
Action 27: We will continue to develop our stock collection on environmental
issues.
Objective 2: We will safeguard, consolidate and develop the local
studies collection.
Action 28: We will continue to collect all relevant local material in all formats, and
will make it available to library users in a controlled, safe environment.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Action 29: We will ensure that all local studies materials are preserved and
accessed appropriately, valuing their uniqueness and importance to
the study of Cavan’s history, archaeology, literature and culture.
Action 30: We will continue to develop our local studies staff team in order to
provide a professional service of the highest quality.
Action 31: We will complete the editing of existing files on local studies subjects,
identifying and addressing any gaps, with a view to digitising this
material.
Action 32: We will establish appropriate local studies collections (through print
and electronic resources) in all full-time libraries.
Objective 3: We will aim to reach nationally-agreed levels of per
capita funding for book stock.
Action 33: We will strive to maximise annual expenditure on book stock. We will
ensure value for money and careful management of stock funds,
making every euro spent on stock count.
Objective 4: We will continue to deliver cataloguing excellence.
Action 34: We will ensure that stock cataloguing reaches set standards and
conforms to written policy and procedures.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 3:
To improve library infrastructure, bringing quality services within
reach of everyone in County Cavan
This strategic goal addresses four linked imperatives:
 the completion of the network of full-time libraries
 the introduction of a mobile library service for smaller towns and villages
 the rationalisation of the part-time library network, and the upgrading of
the remaining part-time library spaces and facilities
 the investigation of innovative service delivery methods for rural areas and
for people who are unable to leave their homes to visit a library.
The current restrictive budgetary situation presents profound challenges to library
infrastructural development. Not only the capital costs but also the revenue
implications of library development have to be considered realistically. We
therefore propose to deliver one additional full-time library project by 2013, and
will instigate a second project only when there is a significant improvement in the
Council’s funding and staffing situation.
This strategic goal comprises three objectives:

To provide quality full-time library facilities in large towns with significant
catchment populations

To introduce a sustainable mobile library service, in order to bring quality
library services to towns and villages throughout County Cavan

To increase usage of the part-time library network through improved
service quality and the effective and efficient use of available resources.
Objective 1: We will provide quality full-time library facilities in large
towns with significant catchment populations.
Action 35: We will strive to deliver the Belturbet Library Project on a phased basis
by 2013, subject to securing funding from a range of sources,
including:
 the Civic Structures Conservation Grant Scheme
 the National Disability Strategy Sectoral Plan
 the funding programme for public libraries of the Department of the
Environment, Heritage and Local Government.
Action 36: We will submit a revised application to the Department of the
Environment, Heritage and Local Government and to An Chomhairle
Leabharlanna for a full-time library for Virginia in 2013, subject to
significant improvement in Cavan County Council’s funding and
staffing situation.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Action 37: We will continue to implement an annual maintenance programme for
full-time library buildings, and will explore opportunities to improve fulltime library infrastructure where resources allow.
Action 38: We will ensure that multi-purpose events spaces and out-of-hours
book returns facilities are provided in new full-time library buildings.
Action 39: We will work in partnership with Cavan County Council’s Energy and
CRAIC Teams to ensure maximum accessibility and energy efficiency
in our library buildings.
Objective 2: We will introduce a sustainable mobile library service in
order to bring quality library services to towns and villages
throughout County Cavan.
Given the rural nature of County Cavan and sparse, scattered population, a
mobile library service is the only sustainable way to deliver quality library
services outside the main towns. The aim will be to provide as many of the
services available in a full-time library as possible, including internet facilities,
book clubs and storytelling.
A mobile library service will:

bring quality library resources (stock, staff, activities and ICT) to places
which at present have no service

provide service flexibility, being quickly responsive to population changes
and user demand, in a sustainable way

benefit from 100% capital funding from the Department of the
Environment, Heritage and Local Government

use revenue funding effectively in the medium and longer term.
Action 40: We will seek 100% grant aid for a mobile library service and will
develop a mobile library strategy, with a view to introducing the service
during the lifetime of this Development Plan.
Action 41: We will investigate innovative service delivery methods for rural areas
and for people who need to receive a library service directly to their
homes, through evaluating potential partnership approaches with other
public service providers and the voluntary and community sectors.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Objective 3: We will increase usage levels of the part-time library
network through improved service quality and the effective and
efficient use of available resources.
Action 42: We will rationalise the part-time library network in the context of fulltime and mobile library service development.
Action 43: We will introduce an annual maintenance programme for the
rationalised part-time library network, upgrading facilities and services
where resources allow.
Action 44: We will seek 100% grant aid from the Department of the Environment,
Heritage and Local Government for a small delivery van to undertake
weekly deliveries to full-time and part-time libraries, and to facilitate
potential outreach services.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 4:
Create an e-library service which offers everyone in
County Cavan equitable access to the online world
This strategic goal comprises two objectives:

To develop an e-library service

To deliver highest quality IT throughout the library network.
Objective 1: We will develop an e-library service (online library).
E-library services are an essential part of the modern public library. Cavan
County Library Service is lagging behind in this key growth area, and so is losing
potential customers and is selling its existing users short. Experience in leading
libraries elsewhere in Ireland shows the effect of e-library services on visitor
levels. For instance, Waterford County Library has over 110,000 successful
website views annually.
E-library services will:

bring our resources to a wider audience

provide a gateway to value-added online services

become a major access route to all library resources, always “open for
business”.
Action 45: We will develop a quality library website on a phased basis:
 Phase One: Online access to the library catalogue
Facility to request and renew books and other items online
Comprehensive information on library cultural programming
Links to other websites, online databases and
encyclopaedias
Ensure that our online service delivers best practice in
website accessibility

Phase Two: Provide online access to unique local studies content
Web page on Cavan reading groups and their activities
Web promotions on books and writers for children and adults

Phase Three: Facility for online registration for library learning initiatives
Online facility to register as a library member
Facility for notifications to users via email and sms texting
Promotional plan for the library website
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Provide access to borrowbooks.ie (a site through which
users can search the online catalogues and websites of Irish
public libraries, and request books, CDs, DVDs etc via interlibrary loan)

Phase Four: Add County Cavan content to the AskaboutIreland website
(which provides access to online content from libraries
nationally)
Investigate the provision of e-books and download zones
Investigate the possibility of interactive facilities for users.
Action 46: We will deliver a staff training programme on library web content and
related customer service delivery.
Action 47: We will develop a five-year digitisation strategy to focus on:
 completion of the e-journal collection of local journals
 continuation of the digitisation of our photographic collection
 prioritising primary sources for digitisation
 digitisation of local studies files
 digitisation of materials published by CLS.
Objective 2: We will strive to deliver highest quality IT throughout the
library network.
Action 48: We will upgrade our communications infrastructure to enhance public
access to the internet, ensuring that our full-time libraries are wi-fi
enabled and that all libraries offer broadband access.
Action 49: We will continue to upgrade library PCs, and to enhance adaptive and
assistive technology provision.
Action 50: We will explore, with other public agencies, the feasibility of providing
IT classes in full-time libraries, focusing in particular on jobseekers and
marginalised groups, in line with public demand.
Action 51: We will develop a digital training suite in library HQ, in partnership with
Cavan County Council’s IT Section, in order to provide a range of ICT
applications for staff and library users.
Action 52: We will examine the feasibility of computerising the part-time library
network as it is upgraded and rationalised.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 5:
Develop library services which enrich community life, build a sense of
confidence and belonging, and contribute to social cohesion
The libraries’ role as civic spaces, open and welcoming to all, is at the heart of
CLS policy. Through our libraries we can make a real impact on disadvantage,
poverty and social exclusion as they affect people of all ages and backgrounds.
Many of the actions identified under Strategic Goals 1 to 4 have relevance for
social inclusion. Those detailed here have a specific focus on social cohesion.
This strategic goal comprises three objectives:

To continue to develop inclusive and equitable library spaces and services

To enhance our effectiveness in the area of social cohesion

To maximise awareness and usage of library services through the
development and implementation of a marketing strategy.
Objective 1: We will build on our strong foundation to continue to
develop inclusive and equitable library spaces and services.
Action 53: We will ensure that there are no physical, social or financial barriers to
using Cavan libraries. We will do this by:
 ensuring that library membership remains accessible to all
 maintaining enhanced opening hours
 improving the accessibility of part-time library buildings and services on
a phased basis.
Action 54: We will put the needs of people in disadvantaged circumstances at the
centre of service development. We will ensure active engagement and
consultation with disadvantaged people of all ages and backgrounds
through the CRAIC Advisory Group and other fora.
Action 55: We will use the outcomes of consultation processes, and the
recommendations of the national anti-poverty strategy, to inform library
policy for disadvantaged people.
Action 56: We will provide social inclusion training for library staff.
Action 57: We will monitor examples of good practice in social inclusion practised
by other library authorities, in order to assess their viability and
suitability for the Cavan context.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Objective 2: We will enhance our effectiveness in the area of social
cohesion by continuing to forge partnerships with other Cavan County
Council community and cultural services, with relevant public
agencies and with the community and voluntary sector.
Action 58: We will cooperate in creating a coherent approach in policy
development, implementation and service delivery for disadvantaged
people among Cavan County Council’s community and cultural services.
Action 59: We will prioritise partnership approaches including with the private
sector that bring additional funding for social inclusion initiatives.
Action 60: We will review library provision in Loughan House Prison, in
partnership with the Prison Service and the Department of Justice, and
will prepare a plan for its revision.
Objective 3: We will maximise awareness and usage of library
services through the development and implementation of a marketing
strategy.
Action 61: We will develop a marketing strategy, based on our improving
understanding of the needs of potential users. The strategy will
emphasise:

improving library promotional material

developing promotional material on books and writers

delivering a stronger local media presence, including focused
input on Cavan County Council’s Anglo Celt page and on local
radio

developing mailing lists

promoting the library website

promoting the library service’s role in enabling enterprise
development

promoting services targeted at specific groups

providing staff training to enable all of the above.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Strategic Goal 6:
To develop our human resources and support services, and source
sufficient funding to enable us to deliver our vision
This strategic goal comprises two objectives:

To optimise staffing levels, efficiency and effectiveness

To work to secure adequate revenue, capital and project funding to deliver
this Development Plan.
Objective 1: We will optimise staffing levels, efficiency and
effectiveness.
CLS’s greatest asset is its staff. Over the last ten years the team has embraced
change and delivered quality, award-winning services within tight constraints.
The success of this Development Plan depends on provision of sufficient trained
library staff at appropriate levels. We recognise the real difficulty in achieving this
in the current circumstances, but also affirm its centrality to the success of library
development.
Action 62: We will prioritise deploying staff resources to quality, frontline, usercentred services.
Action 63: We will review policies and procedures to ensure that support services
provided by headquarters staff are targeted appropriately and operate
at maximum efficiency.
Action 64: We will ensure that the staff training necessary for the delivery of this
Development Plan is of the highest quality, through close cooperation
with Cavan County Council’s Training Officer and working with An
Chomhairle Leabharlanna.
Action 65: We will continue to use the business planning process and the
established structure of team meetings to ensure excellence in staff
communication and awareness throughout our services.
Action 66: We will provide clear and cogent arguments for essential new staff
posts linked to new services, enabling Senior Management to make
informed decisions.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Objective 2: We will work to secure adequate revenue, capital and
project funding to deliver this Development Plan.
Action 67: We will base our annual budgetary process on coherent and objective
data evidencing the fit between the budget sought and services
planned.
Action 68: We will explore additional funding mechanisms for innovative projects,
including from the private sector and through the development of
partnership approaches.
Action 69: We will seek to secure capital funding for identified library
infrastructural projects through the Department of the Environment,
Heritage and Local Government and a range of other sources.
Action 70: We will continue to deliver excellence in budgetary management and
ensure value for money in service delivery.
Conclusion
CLS has detailed in this Development Plan what is needed to give the people of
County Cavan the excellent modern library services that they deserve. In doing
so we have concentrated on what is realistic and achievable, and how we can
achieve it. With the backing of Cavan County Council and the commitment of our
stakeholders we know we can fulfil our potential and play a leading role in
guaranteeing the future excellence of our communities and our county.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Section 4
Appendices
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 1: Performance indicators: 2005-2009
Performance indicators
2005
2006
2007
2008
2009
% change
2005-2009
Membership
8,818
13,266
12,084
13,949
14,146
+ 60%
Items borrowed
146,086
168,677
170,465
171,516
175,802
+ 20%
Visitor levels
150,000
170,000
170,000
220,100
243,600
+ 62%
(estimate)
(estimate)
(estimate)
23,014
34,618
34,069
37,685.5
37,660.5
+ 64%
38.00
40.03
38.58
42.56
42.87
+ 13%
9.45
9.31
8.43
10.32
9.49
+ 0.4%
Internet public access
(in hours)
Average opening
hours:
full-time libraries
Average opening
hours:
part-time libraries
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 2: 10 Year statistical profile 1999 – 2008:
Comparison with counties of similar size
and national average (excluding city services)
Statistics
Cavan
M’ghan
Laois
Offaly
Rosc
Sligo
average
2008 (1999)
Membership as
% of population
National
(Counties)
21.8
14.6
13.6
15.3
15.2
16.3
18.2
(14.4)
(10.4)
(21.8)
(15.1)
(11.2)
(11.7)
(20.2)
2.7
3.2
3.5
2.8
2.9
3.5
3.6
(2.5)
(2.3)
(3.3)
(2.7)
(2.5)
(2.2)
(3.1)
3
2
4
3
3
3
N/A
(1)
(1)
(1)
(1)
(2)
(1)
(N/A)
7
3
8
6
4
2
N/A
(11)
(4)
(9)
(8)
(5)
(3)
(N/A)
2.6
4.9
2.4
2.5
3.9
4.1
5.2
(1)
(2.7)
(3.1)
(2.1)
(2.3)
(5)
(3.3)
2442
2258
2357
3081
2965
N/A
(4412)
(3801)
(1891)
(3111)
(3150)
(3721)
(3012)
2.7%
2.5%
2.5%
3.7%
2.2%
2.8%
2.6%
(1.6%)
(1.8%)
(2.6%)
(2.4%)
(2.1%)
(2.3%)
(2.4%)
Items borrowed
per head of
population
Full-time
service points
Part-time
service points
Staff per
service point
Number of
citizens per
library staff
2137
member
Library spend
as % of overall
county council
expenditure
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 3: Consultation for this Plan
The drafting of this Development Plan involved a very extensive process of
consultation and discussion, both within and outside the service over a one year
period.
1. Getting the public involved
CLS issued invitations for submissions and to public meetings to members of the
public, service users and community groups and organisations. All local media
received a press release on 1st February 2010. The Council page of the Anglo
Celt contained an article on the public consultation process twice in February. In
addition, an advertisement (copy below) appeared in every issue of the Anglo
Celt in February. The press release featured on the council’s website and in the
Community Exchange published by the Cavan Community and Voluntary Forum.
Posters and flyers with the same content were made available in all Cavan
libraries. Finally, Northern Sound radio carried an advertisement twice daily
during the week of the public meetings.
2. Public advertisement
Help build a better Library Service for County Cavan
What do you think of Cavan County Library Service?
What do you need from Cavan County Library Service?
How can Library Services be improved and developed to meet
your needs and those of the community in which you live?
What are your views on the future direction of Cavan County
Library Service?
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Public Meetings will be held in each Electoral Area. See Below. Everyone is
welcome.
Electoral Area
Belturbet Electoral Area
Bailieborough Electoral Area
Ballyjamesduff Electoral Area
Cavan Electoral Area
Date / Time
Mon 22nd Feb
2.30pm – 4.30pm
Tues 23rd Feb
2.30pm – 4.30pm
Wed 24th Feb
2.30pm – 4.30pm
Thurs 25th Feb
2.30pm – 4.30pm
Location
Belturbet Railway Station
Conference Centre
Bailieborough Library
Ramor Theatre
Johnston Central Library
Written submissions are also very welcome and should reach us by Friday 5th
March 2010. Please include your name, address and, where applicable, the
relevant community group or organization that you represent. Please send your
submission to County Librarian or hand in at your Local Library.
Josephine Brady
Cavan County Librarian
Johnston Central Library and Farnham Centre
Farnham Street
Cavan
Email: library@cavancoco.ie
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
3. Who made submissions?
80 individuals made submissions and/or attended public meetings:
Berhan, Mary
Boylan, Carol
Boylan, Dessie
Boyle, Lorraine
Brady, Damian
Brady, Danny
Brady, Evelyn
Brady, Paddy
Brady, Rosaleen
Briddigkeit, Noreen
Briddigkeit, Berthold
Brodie, John
Callaghan, Carmel
Campbell, Sinead
Clancy, Gene
Clancy, Marion
Corrigan, Gerry
Corrigan, Fr P.J.
Cotter, Imelda
D’Arcy, Liam
D’Arcy, Maria
Duffy, Thomas
Faraday, Lorna
Farrelly, Tony
Fitzpatrick, Karen
Fitzpatrick, Maura
Fitzpatrick, Seamus
Flood, Berni
Foley, Michael
Galligan, Claire
Gaynor, Caroline
Gildea, John
Gillick, Maria
Gorby, Tony
Graham, David
Gray, Peggy
Greene, Seamus
Hopkins, Margaret
Jordan, Rosena
2 anonymous submissions
Kaye, Kathleen
Kaye, Ned
Keegan, Anne
Kenna, Hugh
Kennedy, Mary
Kennedy, P.J.
Keogan, Pauline
Kirk, Chris
Lee, Michael
Lee, Vincent
MacCann, Brendan
McClements, Celia
McCloskey, Brian
McDermott, Liz
MacDonald, John
McHugo, Maurice
Maassarani, Yasmin
Monahan, Noel
Murphy, Mary
Murtagh, Catherine
Ní Mhealoid, Madeline
O’Reilly, Goretti
O’Reilly, John
O’Reilly, Kevin
O’Reilly, Mary
O’Reilly, Paddy
O’Reilly, Patrick
O’Reilly, Siobhan
Prior, Fr Dermot
Scott, John
Sheridan, Mary
Smith, Noeleen Brady
Smith, Susan
Tiernan, Pat
Timmons, Anna
Traynor, Rita
Weston, Rosetta
Whelan, Mary
Wilson, Vera
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
20 representatives of community groups/organisations made submissions
and/or attended public meetings:
Active Virginians
Belturbet Community Development Committee
Belturbet Drama Society
Belturbet Town Councillors
Campaign to save Belturbet Library
Catholic Church: Parish Representatives
Cavan County Councillors
Drumlane Senior Citizens Association
G.A.A.: Ramor United
Glór Bhreifne
Heritage Trust: Mullagh
Killeshandra Community Council
Media: Local
St. Mary’s N.S. Virginia
St. Vincent de Paul
Virginia Agricultural Show
Virginia College
Virginia Community Alert
Virginia Development Association
Virginia Development Society
4. What did the submissions say?
The call for public involvement in the Development Plan process generated a lot
of interest countywide. CLS received 47 written submissions, while 40 people
attended the public meetings. The Library Management Team was heartened by
the public’s appreciation of the positive role that quality library services can play.
Every single submission unanimously endorsed the importance of the role of the
library service for local communities.
The majority of individual submissions focused on their existing service (or
lack of one). People compared their local services with library facilities in Cavan
Town, Cootehill and Bailieborough, and made strong pleas for similar services for
their towns. A small number made reference to library services in other counties.
The vast majority of written submissions (83%) came from Belturbet and Virginia.
A petition with 566 signatures to “Save Belturbet Library” was presented at the
Belturbet meeting. Both communities expressed serious concerns at the poor
quality of existing services in their areas and stressed the urgent need for fulltime library provision. Fears were expressed about securing the necessary
funding and the likely pace of development in the current economic environment.
There was unanimous agreement that quality library services were needed now,
and that a sense of urgency must be conveyed to decision-makers.
Users of full-time libraries also sent in individual submissions, providing CLS with
valuable comment and opinion. All were unstinting in their praise of existing
services. Specific, positive suggestions were made with regard to library event
programming (including exhibitions and storytelling), reading group activities,
library support for formal education and literacy, and online services.
Key recommendations from the submissions have been incorporated into this
Development Plan.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
5. Who else did we consult with?
A: Staff consultation
Staff consultation commenced at a Library Team meeting in September 2009
and continued throughout the drafting period. All library staff were involved in an
analysis of the service’s strengths and weaknesses, and looked at the
opportunities and threats facing us. Staff also helped to write the vision for the
future of the service, and our mission statement. Staff ideas and suggestions that
arose during the SWOT analysis helped to shape individual actions set out in the
Plan. The Library Management Team was fully and actively involved in every
stage of the drafting.
B: Elected Members and relevant sectoral interests
The County Librarian made a presentation to the Housing Development and
Cultural Strategic Policy Committee in January 2010, outlining proposals for the:
 public and staff consultation process
 structure of the Development Plan
 timetable for delivery of the Development Plan.
The Strategic Policy Committee considered the above and endorsed the
recommended approach.
Following approval of the Draft Development Plan in May 2010 by the Senior
Management Team, the Draft Development Plan went before the Strategic Policy
Committee in June 2010. Following approval, the Strategic Policy Committee
recommended the Plan to the full Council and the Plan was placed on the
agenda of Cavan County Council’s July meeting.
Relevant Sections of the Draft Plan were considered by the CRAIC Advisory
Group in May 2010.
C: An Chomhairle Leabharlanna (the Library Council of Ireland)
In June 2009 the County Librarian held initial consultations with the Director of
An Chomhairle Leabharlanna, Ms Norma MacDermott. Ongoing consultation
followed, with a particular emphasis on library building development and
information technology advances. These discussions informed the drafting of
relevant sections of the Plan. Ms McDermott also reviewed and commented on
the Draft Plan as a whole.
D: Within Cavan County Council
The Finance, Planning, Access, Community and Enterprise and Social Inclusion
Sections provided relevant information at key stages. A presentation was made
to the CRAIC (Internal Cross-Sectional) Team. The Senior Management Team
gave serious consideration to all aspects of the Draft Development Plan in May
2010.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 4: Public Library User Survey (PLUS) 2008:
Cavan Results
The second nationwide survey of public library users took place in September
2007. Users were asked for their opinions on a range of topics, including library
buildings, stock, opening hours, information technology facilities and staff
expertise.
The results of the survey were published in 2008. These revealed that Cavan
County Library Service is one of the best performing services in the
country.
1. Cavan was ranked first nationally in four areas:




Attractiveness of library outside
Ease of movement within library
Physical condition of books
“When taking everything into account, what do you think
of this library?”
2. Cavan was ranked second nationally in five areas:





Provision of seating and tables
Choice of books
Choice of DVDs
Choice of talking books
Choice of large print books
3. Cavan was in the top ten for all other questions involving value
judgements.
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
2008 PLUS Survey results
“Very good” and “good”
responses combined
Questions on:
Cavan
National
average
Opening hours
89.6%
86.8%
Ease of access
94%
92.1%
98.6%
98%
Provision of seating and tables
88%
80.7%
Attractiveness of library outside
91.5%
69%
Ease of movement within the library
94.6%
88.1%
Choice of books
86.7%
82.4%
Physical condition of books
97.3%
90.2%
Choice of newspapers and magazines
80.9%
76.4%
Physical condition of newspapers etc
90.8%
85.7%
Choice of DVDs
74.4%
61.9%
Choice of talking books
76.2%
69.4%
Choice of large print books
80.1%
75.8%
Staff helpfulness
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Staff assistance
99.2%
98%
Computer facilities
91.7%
85.8%
Printing facilities
88.9%
84.4%
E-mail facilities
89.7%
87.6%
Internet facilities
90.7%
86.7%
Library staff knowledge of equipment
95%
92.4%
Taking everything into account, what
do you think of this library?
96.6%
93.5%
Cavan user comments from the PLUS Survey
“Fantastic layout and presentation of material. Beautiful kids’ section. Great
range of activities during the year. Staff extremely courteous, friendly and
helpful. Keep up the good work. It’s really appreciated.” (Johnston Central)
“One of the best libraries I’ve ever been to or belonged to. I’d be lost only for
it. Excellent reading group.” (Cootehill)
“We frequent many libraries in different towns and Bailieboro has the highest
standard of service I’ve come across.” (Bailieboro)
“Very good for its size. Staff helpfulness makes up for the shortcomings of the
building” (Ballyjamesduff)
“We used the library for computer and internet access while on vacation from
New York. During our two-week stay we used the facility frequently. Our
three-year old made use of the children’s books and looked forward to each
visit we made.” (Johnston Central).
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 5: Policy framework
5.1 National policies and reports
“Branching Out: a New Public Library Service” (1998)
“Branching Out: Future Directions” (2008)
“Library Access” and “Making Access Happen” (2003/2004)
“National Development Plan 2007 -2013: Transforming Ireland – A Better Quality
of Life for All.”
“National Network – Local Service: Public Libraries 2000” (1999)
“A Public Space for all: Use and Non-use of Public Libraries” (2003)
“Meeting the Challenges of Cultural Diversity: A report on the role of public
libraries in Ireland” (2007)
“Taobh Tíre: A Better Library Service for rural and isolated communities” (2008)
“Towards 2016: Ten-Year Framework Social Partnership Agreement 2006-2015”
“The Arts, Cultural Inclusion and Social Cohesion” (2007)
5.2 Local policies and reports
“Cavan County Development Plan 2008-2014”
“Cavan County Development Board Review 2006-2008 and Strategy 2009-2012”
“Disability Strategy 2009-2013: Building an inclusive society in County Cavan”
“Social Inclusion Audit: Cavan Local Authorities: June 2009”
“Social Inclusion Handbook: A guide for Local Authority Staff and Elected
Members” (2009)
“Putting us all on an equal footing: A profile of Disadvantage in Co Cavan” (2008)
“Exploring the lives of the Non-Irish National Population of Co Cavan” (2006)
“Cavan County Heritage Plan 2006-2011”
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
5.3 Cavan County Library Service Policy Documents
Since 2007 CLS has developed a range of written policies and procedures in
order to improve our efficiency and effectiveness. A summary appears below:
Code
Description
CLS PP 1
Library Events Spaces
CLS PP 2
Van Maintenance
CLS PP 3
Book Stock Donations
CLS PP 4
Records Management
CLS PP 5
Central Bookstore
CLS PP 6
Staff Time in Lieu
CLS PP 7
Information Technology
CLS PP 8
Stock Assessment and Branch Exchanges
CLS PP 9
Stock Processing
CLS PP 10
Staff Mental Health Awareness
CLS PP 11
Staff Code of Conduct on Phone Use
CLS PP 12
Staff Induction Training
CLS PP 13
Cataloguing Manual: A guide to AACR2 and Marc 21
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 6: Cavan County Council’s Housing Development
and Cultural Strategic Policy Committee
Madeline Argue, County Councillor and Chair of Committee
Andrew Boylan, County Councillor
P.J. Dunne, St. Vincent de Paul
John Paul Feeley, County Councillor
Bob Gilbert, Community and Voluntary Forum
Vincent McCaul, Cootehill Town Councillor
Pauline McCauley, County Councillor
Billy Thompson, Lone Parents
Patricia Walsh, County Councillor
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Libraries Matter: Cavan County Library Service Development Plan 2010 - 2015
Appendix 7: Cavan County Library Staff Team June 2010.
Patricia Appleby
Margaret Bannon
Josephine Brady
Kathleen Brady
Fiona Burke
Emma Clancy Tully
Brian Connolly
Carmel Cusack Smith
Helena Daly
Fiona Duffy
Roisin Fegan
Geraldine Flanagan
Eilish Flynn
Susan Hough
Betty Kelly
Marlene Kennedy
Sinead McArdle
Pauline MacDonald
Jacqueline Magennis
Patricia McCorry
Katherine McLaughlin
Jim McQuaid
Anne O’Reilly
Brenda O’Reilly
Mary Prior
Margaret Reilly
Martina Rooney
Marie Smith
Mary Smith
Jonathan Smyth
Tom Sullivan
Teresa Treacy
Johnston Central
Cootehill
Headquarters
Johnston Central
Bailieborough
Johnston Central
Headquarters
Headquarters
Ballyjamesduff
Headquarters
Arva/Killeshandra
Johnston Central/Ballyjamesduff
Headquarters
Headquarters
Kingscourt
Bailieborough
Cootehill
Johnston Central
Belturbet
Loughan House
Cootehill
Cootehill
Bailieborough
Bailieborough
Johnston Central
Virginia
Ballyconnell
Johnston Central
Johnston Central
Johnston Central
Headquarters
Headquarters
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