Problemset
Title
Chapter 11 Quiz 1
Introductory
Text
Question 1
What are the levels of possible organizational conflict?
Hint:
Type:
Multiple Choice
Question 2
Feedback for all
incorrect answers:
Introduction to Organizational Conflict - p. 194
Answer
Graded As
Interpersonal and intergroup
Incorrect
Intrapersonal, interpersonal, intergroup, and interorganizational
Correct
Interpersonal, intergroup, interorganizational and intersocial
Incorrect
Intergroup and interorganizational
Incorrect
Feedback
Which of the following statements best exemplifies intergroup conflict?
Hint:
Type:
Multiple Choice
Feedback for all
incorrect answers:
Introduction to Organizational Conflict - p. 194
Answer
Graded
As
Very rare and is best addressed by keeping the groups involved
separated from each other.
Incorrect
Arises between two team members and should be immediately
addressed with a third party observer.
Incorrect
Feedback
Occurs frequently and should be resolved immediately by the bringing Correct
together of the groups to address the situation with a third party
observer.
Occurs very infrequently and can be resolved over the course of time
with little interference from a third party.
Question 3
Incorrect
Causal attribution theory explains that conflict stems from ________ and ________.
Hint:
Type:
Multiple Choice
Question 4
Type:
Multiple Choice
Feedback for all
incorrect answers:
Introduction to Organizational Conflict - p. 194
Answer
Graded As
personal bias, self-doubt
Incorrect
personal bias, assumptions
Correct
competition, lack of transparency
Incorrect
differing opinions, assumptions
Incorrect
Feedback
________ involves the reliance on pre-existing preferences and opinions by depending on
information fitting your own opinions and beliefs.
Hint:
Feedback for all
incorrect answers:
Introduction to Organizational Bias - p. 196
Answer
Graded As
Confirmatory bias
Correct
Congeniality bias
Incorrect
Feedback
Question 5
False-consensus bias
Incorrect
Status-quo bias
Incorrect
What is one potential cause of system dysfunction?
Hint:
Type:
Multiple Choice
Feedback for all
incorrect answers:
Introduction to Organizational Conflict - p. 197
Answer
Graded As Feedback
Increased socialization within the workplace.
Incorrect
Negative triangulation or assumptions that block communication.
Correct
Challenging goals and frequent feedback from managers.
Incorrect
Having diverse employees with differing interests, needs, and talents. Incorrect
Question 6
Which of the following is the most ideal response to conflict?
Hint:
Type:
Multiple Choice
Feedback for all
incorrect answers:
Introduction to Workplace Conflict Management - p. 199
Answer
Graded
As
Feedback
A submissive approach, sacrificing your needs to accommodate those Incorrect
of others.
Question 7
Type:
Multiple Choice
Question 8
Treating the conflict as a competition.
Incorrect
Assuming and accepting that a certain level of conflict will naturally
exist.
Incorrect
Taking the assertive approach, which addresses self-needs and the
needs of others.
Correct
Employees with ________ are more likely to accept feedback, collaborate efficiently, and
be sensitive to the needs of others.
Hint:
Feedback for all
incorrect answers:
Introduction to Workplace Conflict Management - pp. 199-200
Answer
Graded As
emotional intelligence
Correct
social intelligence
Incorrect
Machiavellian intelligence
Incorrect
academic intelligence
Incorrect
Feedback
Conflict analysis encourages what type of thinking?
Hint:
Type:
Multiple Choice
Feedback for all
incorrect answers:
Introduction to Workplace Conflict Management - p. 200
Answer
Graded As
Cause-and-effecting thinking
Incorrect
Operational thinking
Incorrect
Big picture thinking
Correct
Relational thinking
Incorrect
Feedback
Question 9
What can be done to reduce conflict in the workplace?
Hint:
Type:
Multiple Choice
Question 10
Type:
Multiple Choice
Feedback for all
incorrect answers:
Organizational Conflict Management Systems - p. 201
Answer
Graded
As
Establishing a collective identity and strengthening social relations.
Correct
Keeping communication between managers and employees to a
minimum.
Incorrect
Dissuading workplace socialization.
Incorrect
Allowing conflicts to resolve on their own.
Incorrect
Feedback
One effective conflict management intervention involves a ________, which has been found
to generate quicker resolution and agreement.
Hint:
Feedback for all
incorrect answers:
Organizational Conflict Management Systems - p. 203
Answer
Graded As
contract
Incorrect
third party
Correct
personal story
Incorrect
compromise
Incorrect
Feedback