In Person – 70 (15.9%)
By telephone – 362 (82.5%)
Online – 7 (1.6%)
Easy – 242 (55.4%)
Difficult – 155 (35.5%)
Very Difficult – 40 (9.2%)
Yes – 290 (68.2%)
No – 135 (31.8%)

Yes – 304 (71.2%)
No – 123 (28.8%)
Yes – 361 (82%)
No – 79 (18%)
Yes – 386 (88.9%)
No – 48 (11.1%)

Very satisfied – 328 (75.1%)
Fairly satisfied – 104 (23.8%)
Not satisfied – 5 (1.1%)
Yes – 317 (73.5%)
No – 114 (26.5%)
Easy – 294 (85.7%)
Not at all easy – 49 (14.3%)

Warm – 264 (60.6%)
Courteous – 166 (38.1%)
Impolite – 6 (1.4%)
Very helpful – 413 (96.5%)
Helpful – 5 (1.2%)
Not very helpful – 10 (2.3%)
Yes – 168 (39.9%)
No – 253 (60.1%)

Yes – 346 (80.7%)
No – 83 (19.3%)
Less than a month – 175 (46.2%)
1-2 Months – 90 (23.7%)
3-5 Months – 48 (12.7%)
6 Months+ – 66 (17.4%)
Yes – 316 (73.7%)
No – 133 (26.3%)

Yes – 333 (79.3%)
No – 87 (20.7%)
Yes – 308 (73.3%)
No – 112 (26.7%)
When you see a Doctor how good was he/she at each of the following:-
Very good – 308 (73%)
Good – 110 (26.1%)
Poor – 4 (0.9%)

Very good – 303 (72.1%)
Good – 111 (26.4%)
Poor – 6 (1.4%)
Very good – 299 (72%)
Good – 108 (26%)
Poor – 8 (2%)
Very good – 308 (73.3%)
Good – 106 (25.2%)
Poor – 6 (1.4%)

Yes – 399 (97.6%)
No – 10 (2.4%)
Yes – 346 (83.8%)
No – 67 (16.2%)
Yes – 298 (74.5%)
No – 102 (25.5%)

Very satisfied – 402 (96.2%)
Satisfied – 11 (2.6%)
Not satisfied – 5 (1.2%)
Are you aware that this practice has a Patients Forum to discuss any changes or improvements within the practice. The Forum members (who are patients at this practice ) can discuss and report the the Practice Manager any problems other than personal health issues which you may have experienced.
Yes – 160 (38.9%)
No – 251 (25.5%)
Male – 105 (38.3%)
Female – 169 (61.7%)

16/20 – 9 (2.2%)
20/35 – 93 (22.5%)
35/50 – 92 (22.2%)
50/65 – 109 (26.1%)
65+ – 112 (27.1%)