Adelaide Health Service
JOB AND PERSON SPECIFICATION
(NON-MANAGERIAL)
TITLE OF POSITION:
ADMINISTRATIVE UNIT:
Radiology Receptionist
Adelaide Health Service
Classification: ASO2
Health Unit: Repatriation General Hospital
Division: Radiology
Classification Reviewed:
Department / Section:
August 2009
Position No: RG0256
Position Created:
Job and Person Specification Approval
_________________________________________
CEO or Delegate
_____/_____/_____
Date
JOB SPECIFICATION
1. PREAMBLE
2. SUMMARY OF THE BROAD PURPOSE OF THE POSITION and its responsibilities/duties
The Radiology Receptionist is responsible to provide an efficient and professional frontline and
telephone reception service for the Radiology Department in accordance with administrative
policies and procedures. The incumbent will be the first point of contact for patients and will be
required to provide a friendly and professional communication link for the department with other
departments, patients and external organisations.
3. REPORTING/WORKING RELATIONSHIPS
(to whom the person reports, staff for whom the person is
responsible, and other significant connections and working relationships within the organisation)
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Accountable to the Manager of Radiology
Responsible to the Administrative Manager
The Receptionist liaises with radiography, medical and nursing staff, and with other
departments within and external to the hospital.
4. SPECIAL CONDITIONS (such as non-metropolitan location, travel requirements, frequent overtime, etc)
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Job and Person Specifications are reviewed regularly as part of the ongoing Performance
Development process.
May be required to work within other locations of the Southern Adelaide Health Service.
Some out of hours work may be required.
Required to wear the Repat Radiology Corporate Uniform.
Support values consistent with the aims of the Region, including honesty, respect and
integrity.
Will be required to undertake a health assessment prior to commencement.
Appointment will be subject to a satisfactory Offender History Check.
Comply with the Principles of the Code of Fair Information Practice, adopted by the
Department of Health, which regulate the collection, use, disclosure, storage and transfer of
all personal patient/client information within the Department and throughout its funded service
providers.
4. STATEMENT OF KEY OUTCOMES AND ASSOCIATED ACTIVITIES
(group in to major areas
of responsibility / activity and list in descending order of importance).
Responsible for the provision of an efficient and professional reception service for the
Radiology Department by:
 Participating in a rostering system to encompass the main department’s frontline and phone
reception service, and the radiology outpatient reception service.
 Providing a friendly and professional communication link for the department with other
departments, wards, institutions and with patients and visitors, using a good understanding of
departmental work practices and procedures.
 Ensuring that booking protocols are followed and patients are informed of appropriate
preparation information when booking radiology appointments, for inpatients and outpatients,
using the Radiology Management System.
 Using experience and knowledge of protocols to determine when bookings require liaison with
Radiographers, Radiologists and nursing staff in instances that they do not meet standard
protocol.
 Using judgement to prioritise tasks and liaise with other reception team members in managing
workload as part of the reception team.
 Ensuring that the Hospitals Patient Management System and Radiology Management System
are maintained and updated accurately in accordance with the RGH Patient Information
Privacy Policy.
 Ensuring that relevant details are checked and recorded in accordance with the SA Client
Identification Data Standards, and that the correct preparation has been followed when
arriving patient’s bookings.
 Scanning examination request forms into the PACS (Picture Archive Communication System).
 Applying departmental billing practices and procedures to generate invoices, receive and
receipt payments for privately referred outpatients and explain departmental billing processes
to patients.
 Arranging admissions for radiology procedures using the Hospitals Patient Management
System and arranging patient transport for entitled veterans and community patients where
applicable.
 Liaising with orderlies to arrange transport for inpatients and outpatients within the hospital.
 Providing feedback to the Administrative Manager, Billing Officer and the Radiology Manager
to ensure continuous quality improvement and the efficient management of the department.
Responsible to relieve in other positions within the administrative team by;
 Providing cover for typing during times of leave.
 Assisting with the maintenance of the Radiology file room, including filing and retrieving of xray packets.
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Contribute to a safe and healthy work environment, free from discrimination and harassment by
working in accordance with legislative requirements, the Code of Conduct and departmental
human resource policies, including the OHS&W requirements.
Acknowledged by Occupant:______________________________ Date:_____/_____/_____
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PERSON SPECIFICATION
1.
ESSENTIAL MINIMUM REQUIREMENTS (those characteristics considered absolutely necessary)
Educational/Vocational Qualifications
Personal Abilities/Aptitudes/Skills
 Proven professionalism in a frontline role with demonstrated ability to work with minimal
supervision.
 Demonstrated ability to exercise sound judgement, initiative and problem solving skills to resolve
administrative problems.
 Demonstrated ability to be attentive and responsive to customer needs even when under
pressure, and the ability to empathise with and show compassion for patients and their welfare.
 Ability to handle enquiries from a wide range of staff, patients and visitors.
 Proven commitment to the principles and practise of:
 EEO, Ethical Conduct, diversity and OHS&W;
 Quality management and client oriented service;
 Risk management.
Experience
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Experience working in a multi-disciplinary team to meet organisational objectives and the ability
to provide clear and timely communications.
Competent computing skills, namely spreadsheets, databases and word processing.
Experience using the Radiology Management System, Kestral and the Hospitals Patient
Management System, Homer.
Experience working in a Radiology department, including knowledge of procedures and relevant
preparations.
Demonstrated experience in medical audio typing and a good knowledge of Medical terminology.
Knowledge
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An understanding of relevant legislation and regulations ie Radiation Protection Act, Freedom of
Information Act, State Records Act, Privacy Act and Medicare Billing regulations.
Understanding of Occupational Health, Safety & Welfare principles and procedures and an
understanding of Quality Management principles and procedures
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2. DESIRABLE CHARACTERISTICS (to distinguish between applicants who meet all essential requirements)
Personal Abilities/Aptitudes/Skills
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A high level of interpersonal and communication skills, both verbal and written.
Experience
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Experience working as part of a busy team, with demonstrated ability to multi-task, prioritise
workloads and adapt to changes within this work environment.
Knowledge
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Knowledge of Medicare billing associated with Radiology procedures.
Educational/Vocational Qualifications (considered useful in carrying out the responsibilities of the position)
Other details
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