Marie E. Hensley
MARIE E. HENSLEY
5559 Harford Street
Churchton, MD 20733
Phone: 410-867-1428
Cell: 410-279-4634
e-mail: lastword2@earthlink.net
CLEARANCE
DOJ MBI
DoD Secret
Certification:
Microsoft Office
EDUCATION
BS - Business Communications, University of Maryland University College, May 2001
SUMMARY OF EXPERIENCE
Twenty-eight years of technical publication’s experience as a writer, editor, and production manager. Strengths are
attention to detail and a conscientious commitment to schedules. Thorough knowledge of Government Printing
Office (GPO) Style Guide and Chicago Manual of Style. Proficient in all applications of Microsoft Office, plus
experience in RoboHelp HTMLX 5, Oracle User Productivity Kit (UPK) Developer, and Oracle On Demand.
Skilled in New Generation Query Software on the IBM AS-400.
EMPLOYMENT HISTORY
CACI International
(April 2007 to Present) – Senior Technical Writer
December 2014 – February 2015: Technical Writer for Department of Justice Criminal Division.
August 2014 – December 2014: Worked at Corporate Headquarters with the Onboarding process using Taleo.
Also assisted ER with file retention of cases.
April 2007 – July 2014: Responsible for writing user documentation for Human Resources (HR) applications
developed for the U.S. Department of State. Provided on-line help for all of these applications using Oracle User
Productivity Kit (UPK) software. Also, worked with developers to gather and document business rules and
requirements for these applications. Provided hands-on training to the user community, as needed.
Paradigm Solutions CorporationApril
(March 2004 to April 2007) – Document Production Team Lead
As team lead, responsible for overseeing and coordinating technical documentation efforts with technical writers
on a contract with the Department of Housing and Urban Development (HUD) Community Planning and
Development (CPD). Responsible for preparing documents in compliance with HUD templates, which includes
editing, proofreading, scheduling and conducting peer/technical reviews, and final quality check. Developed a
style guide for the HUD-CPD office personnel.
Developed online help using RoboHelp HTMLX5 for five separate systems at HUD. The development of this
online help was part of a major reengineering effort to provide a web interface on several grant-tracking systems
used by HUD and its grantees. Also responsible for updating and maintaining the user manuals on all legacy
systems.
Participated in an effort by Paradigm Solutions to achieve CMMI Level 3. Awarded Paradigm’s Paramount
Performer for 2006.
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Marie E. Hensley
Alltech International
(August 2001 to March 2004) – Lead Technical Writer
Wrote and coordinated documentation on a contract with the Internal Revenue Service (IRS) for the Business
Systems Modernization program – an Enterprise Asset Management System (EAMS) development effort. As lead,
was responsible for collecting, organizing, and preparing information for documentation. Also, performed quality
check of final deliverables to ensure contract compliance.
Maden Technologies, Inc.
(June 2001 to August 2001) – Senior Technical Writer/Editor
Wrote installation and configuration manual for Virtual Private Network (VPN) network security software.
Contributed to company newsletter. Provided proposal support as coordinator, editor, and writer.
Logistics Management Engineering, Inc.
(1996-May 2001) – Documentation Specialist
Supported Directors of Marketing and Contracts. Produced all marketing materials including brochures, tri-fold
handouts, and corporate presentations. Wrote and coordinated proposal efforts. Maintained corporate manuals
such as the Policies and Procedures, Business Plan, and Marketing Plan. Provided editing and desktop publishing
support for Technical Manuals. Designed and produced an animated presentation for the Navy’s Onboard Oxygen
Generating System (OBOGS), which was presented to the Secretary of the Navy.
Other responsibilities included Facility Security Officer, the purchase of office equipment and services, and
hardware and software installation and troubleshooting.
Aspen Systems Corporation
(1999 - 2001) – Technical Writer
Wrote several documents for the National Aeronautics and Space Administration (NASA) e-Mall designed by
Aspen Systems. One document was a System Administrator’s guide for utility and administrative functions of the
site. The other document was an end-user guide.
Wrote web developer manual for ThinkXML software, which is used to design information gathering forms at
Internet sights. Manual was released on CD-ROM to software purchasers.
Wrote five user manuals for various agencies within the Montgomery County Department of Corrections for the
Comprehensive Justice Information System (CJIS), a computerized system that performed a variety of tasks to
collect, process, retrieve, and protect Montgomery County’s Department of Corrections judicial system
information. Manuals included captured screens and step-by-step instruction on the use of the system, as well as
procedures for processing defendants at various stages of their incarceration. Also assisted with training of county
employees. Also functioned as a software tester for the same system testing for problems in data converted to
CJIS. Uncovered a number of problems enabling programmers to fix problems with the data before the County
went live with the system.
Functioned as the scribe in a number of Joint Application Development (JAD) sessions between Aspen and the
Montgomery Country Department of Corrections Budget Department gathering requirements for upgrading their
current accounting system.
Worked on a contract with the State of Maryland Motor Vehicle Administration (MVA) to ensure that all files and
computers were Y2K compliant.
Manpower Temporary
(1995-1996) – Desktop Publisher
Provided desktop publishing and administrative support to various clients in the Annapolis area.
Integrated Microcomputer Systems, Inc.
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Marie E. Hensley
(1992-1995) – Senior Case Management Analyst
Provided administrative, analytical, management, and technical publications support to the Department of Justice
Civil Division. Responsible for research, analysis, and publication of the Civil Division Annual Report of
Caseload and Time Use Statistics. Developed and maintained procedures manuals, user’s guides, and other system
documentation. Provided information management services support utilizing the CASES database, an on-line case
information management system, to develop ad hoc queries that generated reports for directors and attorneys about
specific cases or areas of litigation. Also provided on-line timekeeping training to attorneys and paralegals.
Walcoff & Associates, Inc.
(1989-1991) – Production Manager
Production manager on a documentation support contract for the National Aeronautics and Space Administration
supervising eight employees. Provided time and cost estimates for various kinds of publications including
technical documents, brochures, annual reports, pamphlets, and decals produced in PC and Macintosh
environments. Major responsibility was overseeing the production process to ensure that quality publications were
produced on schedule and within budget – developed procedures, forms, and techniques to accomplish this goal.
Provided weekly expenditures and budgets to management and staff. As the system administrator in a Novell
environment, performed basic network tasks and troubleshooting. Also assumed management responsibilities in
the absence of the Supervisor.
BDM Corporation
(1988-1989) – Manager, Information Systems
Supervised word processor operators and proofreaders, prioritized jobs, and coordinated schedules with authors
and editors. Responsible for security clearances on equipment, software, and personnel.
Self-Employed
(1985-1988) – Technical Manager
Subcontractor at the Federal Aviation Administration (FAA) in Oklahoma City, OK. Converted documentation
from Wang to ASCII to ensure compatibility with GPO's typesetting system, embedded style codes, and
transmitted completed files to GPO for printing.
Previously, subcontractor at FAA in Washington, DC performing the same task. Prepared and demonstrated the
system to all interested government branches and acted as liaison between the new customer and GPO.
Science Management Corporation (SMC)
(1983-1985) – Senior Technical Staff Member
Worked on FAA contract described above. Initially, Senior Technical Staff member in Marketing Department
providing writing and editing support on commercial and government proposals. Updated corporate qualification
packages and resumes, wrote and edited presentations for senior management, and contributed to the company
newsletter.
Lockheed
(1982-1983) – Technical Editor
Provided technical writing/editing support to several NASA projects. Documentation included feasibility studies,
user guides, maintenance manuals, and proposals. Contributing editor to Lockheed Style Manual.
GRW Enterprises, Inc.
(1982-1982) – Technical Editor
Provided technical writing and editing support to National Security Agency (NSA). Required a thorough
knowledge of Military Specifications and the GPO Style Manual.
Computer Sciences Corporation (CSC)
(1977-1982) – Technical Editor
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Marie E. Hensley
Provided technical writing and editing support to NASA, and proposal support and coordination as needed. As
Task Leader, assumed departmental responsibility in the absence of the Supervisor.
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