NZQA Expiring unit standard
21922 version 4
Page 1 of 4
Title
Describe discrimination and social exclusion, and their impact on
consumers/tangata whai ora
Level
4
Credits
3
Purpose
People credited with this unit standard are able to describe:
stigma, discrimination and social exclusion in relation to
consumers/tangata whai ora; discrimination in relation to
consumers/tangata whai ora and mental health workers; and
different approaches to reducing discrimination in relation to
consumers/tangata whai ora.
Classification
Mental Health > Support of Mental Health Consumers/Tangata
Whai Ora
Available grade
Achieved
Explanatory notes
1
Glossary
Unless otherwise indicated, discrimination refers to discrimination on the grounds of
mental illness.
2
Assessment notes
The following applies to the performance of all outcomes of this unit standard. All
activities must comply with:
a
Mental Health Commission. 2001. Recovery competencies for New Zealand
mental health workers. Wellington: Mental Health Commission (in particular,
Recovery Competency 6);
b
relevant cultural, legislative, and regulatory requirements, which include but are
not limited to: Code of Health and Disability Services Consumers’ Rights 1996;
NZS 8134:2001, Health and Disability Sector Standards; Human Rights Act
1993; Official Information Act 1982; Privacy Act 1993.
3
Resources may include but are not limited to
a
Caltaux, D. 2003. ‘Internalized stigma: a barrier to employment for people with
mental illness’. International journal of therapy and rehabilitation 10 (12).
b
Mental Health Commission. 2001. Recovery competencies for New Zealand
mental health workers. Wellington: Mental Health Commission.
c
Heron, Madeleine. 2003. The service user experience: Implications for the
National Certificate in Mental Health (Mental Health Support Work). Wellington:
Mental Health Support Worker Advisory Group. Copies of this paper are
available from the Community Support Services Industry Training Organisation.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
21922 version 4
Page 2 of 4
Outcomes and evidence requirements
Outcome 1
Describe stigma, discrimination and social exclusion in relation to consumers/tangata whai
ora.
Evidence requirements
1.1
The concepts of stigma, discrimination, and social exclusion are described in
terms of how they affect people with mental illness.
1.2
The concept of internalised stigma is described in terms of its impact on
consumers/tangata whai ora.
1.3
The impacts on consumers/tangata whai ora of discrimination and exclusion by
the wider community are described.
Range
1.4
discrimination and exclusion in each of the following – education,
employment, housing, access to social networks, provision of
goods and services.
The role of the media in perpetuating stigma, discrimination, and social
exclusion is described.
Outcome 2
Describe discrimination in relation to consumers/tangata whai ora and mental health
workers.
Range
discrimination within health and social services.
Evidence requirements
2.1
Discrimination in relation to consumers/tangata whai ora is described in terms of
legislation, public policy, and funding.
Range
2.2
Discrimination in relation to consumers/tangata whai ora is described in terms of
management of services.
Range
2.3
evidence is required of one example of discrimination for each.
evidence is required of two examples.
Discrimination in relation to consumers/tangata whai ora is described in terms of
one to one discrimination.
Range
one to one discrimination includes but is not limited to –
derogatory language, controlling behaviour, stereotyping,
paternalistic attitudes, low expectations, neglect, abuse, fear.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
2.4
Discrimination is described in terms of discrimination against
consumers/tangata whai ora working in mental health services.
Range
2.5
discrimination in relation to consumers/tangata whai ora working in
mental health services may include but is not limited to – low
expectations, low pay rates, lack of 'safety' to identify as a
consumer/tangata whai ora.
Evidence is required of two forms of discrimination.
The description recognises that discrimination against consumers/tangata whai
ora may occur on other grounds, and through multiple discrimination.
Range
2.6
21922 version 4
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other grounds for discrimination include but are not limited to –
age, culture, ethnicity, gender, parent, sexual orientation, religious
beliefs.
Evidence is required of description of three grounds, and one
example of the impact of multiple discrimination on
consumers/tangata whai ora.
Discrimination is described in terms of discrimination against mental health
workers by other workers within health and social services.
Range
evidence is required of two examples.
Outcome 3
Describe different approaches to reducing discrimination in relation to consumers/tangata
whai ora.
Evidence requirements
3.1
The use of legislation as an approach to reducing discrimination is described in
relation to the Human Rights Act 1993.
3.2
The use of public policy as an approach to reducing discrimination is described.
Range
3.3
The use of mass media campaigns as an approach to reducing discrimination is
described.
Range
3.4
evidence is required of one public policy to reduce discrimination
against, or promote inclusion of, consumers/tangata whai ora.
evidence is required of one media campaign to reduce
discrimination against, or promote inclusion of, consumers/tangata
whai ora.
The use of service development and educational measures with the health
workforce as approaches to reducing discrimination are described.
Range
evidence is required of one current example.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016
NZQA Expiring unit standard
Replacement information
21922 version 4
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This unit standard replaced unit standard 13437.
This unit standard is expiring. Assessment against the standard must take place by
the last date for assessment set out below.
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
26 October 2005
31 December 2014
Review
2
18 March 2011
31 December 2014
Rollover
3
17 November 2011
31 December 2014
Republished
3
13 March 2012
31 December 2014
Rollover
4
24 October 2014
31 December 2016
Consent and Moderation Requirements (CMR) reference
0150
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Community Support Services ITO Limited
SSB Code 101814
 New Zealand Qualifications Authority 2016