Item 8.A-December 13, 2013
ADMINISTRATIVE FACULTY POSITION DESCRIPTION QUESTIONNAIRE
To expedite and facilitate the PDQ review process, please send the PDQ and Org Chart electronically to
marshag@unr.edu for discussion and for initial review before routing PDQ for approval signatures.
Questions - call UNR Faculty HR at 682-6114
INSTRUCTIONS: See http://www.unr.edu/hr/compensation-and-evaluation for complete instructions.
Incumbent(s) Name (if applicable):
Position #(s):
Current Title:
Current Range:
(JCC: )
Department: Integrated Marketing / Marketing and
College/Division: Office of the President
Communications
Account #(s): 1101-101-0301
Action Proposed: (check all that apply)
(X) New position: Proposed Range: 2
Proposed Title: Specialist, CMS Support
( ) Title Change, Proposed Title:
( ) Proposed Reassignment from Range
to Range
( ) Revised PDQ only (no change in range or title)
JCC (Current
( ) Line of Progression (show titles below)
or new HR
Range:
assigned):
I certify that the statements in this description are accurate and complete to the best of my knowledge.
____________________________________________________________
Employee’s Signature
__________________
Date
I/we have reviewed the statements in this form and they accurately reflect the job assignments.
____________________________________________________________
Immediate Supervisor’s Signature
__________________
Date
____________________________________________________________
Director/Chair/Dean
__________________
Date
Approved for Salary Placement Committee review.
____________________________________________________________
Pres / Vice Pres / Vice Prov Signature
__________________
Date
Action Approved by the Provost/President (Completed by Faculty HR):
67482 Range:
2
Pos #(s):
JCC:
EEO: 3J
Eff: 12/1/2013
Approved Title: Specialist, CMS Support (Content Management System)
Employee signs on “final” stamped approved PDQ and sends to HR for personnel file.
Employee Signature:_______________________________________________ __________________
Date
Printed Name: ____________________________________________________
Rev: 10/1/2012
Position Description – Specialist, CMS Support
Page 2
1. Summary Statement: State the major function(s) of the position and its role in the
university. Attach an organizational chart with positions, ranges, and names for the division
which reflects the position in it as well as those supervised in the department. (This section is
used for advertisement of the position.)
The Specialist, Content Management System (CMS) Support, assists Integrated Marketing colleagues
in implementing and maintaining websites in the University of Nevada, Reno’s CMS. Reporting to the
Project Manager and working closely with the Web Content Strategist, the Support Specialist focuses
on the more technical aspects of website implementation including the production and maintenance of
complex data components (web forms, image carousels, table-based information, etc.). The position
oversees the department’s online support request system and quality assurance tools.
2. List the major responsibilities, including percentage of time devoted to each. Provide
enough detail to enable a person outside the department to understand the job (percentage
first with heading and then bulleted information).
40% - Website Support
 Develop and execute processes to address, monitor and control website support requests
from and provide assistance to CMS users across the University
 Oversee the department’s online support request system (Zendesk) and adjust configurations
as necessary
 Triage support requests as low, normal and high priority
 Contact users directly and schedule assistance for requests deemed low and normal priority
 Inform department leadership of high-priority requests and participate in response planning
 Apprise relevant department colleagues of support given to different University divisions
30% - New Website Development
 Serve as a technical resource to Web Communications Specialists as they develop new
websites in the CMS
 Assist in producing complex data components such as web forms, image carousels and tablebased information
 Assist in migrating large quantities of content from legacy websites into new content
management system templates
 Create new user accounts and security permissions as necessary for new website launches
20% - Quality Assurance
 Develop and execute processes to perform quality assurance testing on both new and existing
websites
 Oversee the department’s quality assurance tools and adjust configurations as necessary (i.e.,
scanning for viruses, broken links, coding, spelling, etc.)
 Ensure that all HTML and CSS code in the content management systems validates according
standards set by the Worldwide Web Consortium (W3C)
 Ensure that all pages in the content management system provide sufficient accessibility as
defined by Section 508 and the Web Content Accessibility Guidelines (WCAG)
10% - CMS Training
 Develop and execute programs related to training new and existing users on how to use the
CMS as well as best practices and accessibility concerns
 Create new and improve current training videos for CMS users
Position Description – Specialist, CMS Support
Page 3
3. Describe the level of freedom to take action and make decisions with or without
supervision and how the results of the work performed impact the department, division and/or
the university as a whole.
Level of Freedom:
The Specialist is free to choose the best way to troubleshoot and resolve website support requests,
given that those decisions don’t unnecessarily violate precedents set by department management.
The position consults with the Project Manager on more complex technical issues needing application
development time and support and with prioritization of website assistance requests.
Impact:
The Specialist is a professional whose knowledge, experience and skills related to website
development play a significant role in maintaining and optimizing the University’s web presence. A
quality website experience has the power to improve the success of students, faculty and staff as well
as enhance the institution's reputation. Failure to perform would cause a slowdown of overall web
performance which would affect the effectiveness and success students, faculty, staff, and the
community. A non-working or ineffective website would impact both internal and external users in
obtaining University information.
4. Describe the knowledge, skills (to include cognitive requirement and verbal and written
communication), and abilities (to include task complexity, problem solving, creativity and
innovation) essential to successful performance of this job (in bullet format).
Knowledge of:
 HTML5, CSS3
 Content Management Systems
 Code validation
 Accessibility standards including Section 508 of the Rehabilitation Act and W3C Web Content
Accessibility Guidelines (WCAG)
 Cross-browser, cross-device and cross-platform considerations
Skills:







Intermediate use of HTML, CSS editing software
Fluent in contemporary use of HTML
Basic use of Adobe Photoshop or similar editing software
Expert use of web-based applications
Proficient use of Microsoft Office software
Strong interpersonal skills
Excellent verbal and written communication
Ability to:
 Efficiently translate website objectives into valid HTML
 Manage user permissions and security in our content management system
 Clearly communicate technical web issues to non-technical colleagues
Position Description – Specialist, CMS Support
Page 4
5. Describe the type of personal contacts encountered in performing the duties of the job.
Explain the nature and purpose of these contacts: i.e., to provide services, to resolve
problems, to negotiate.
Internal
Integrated Marketing colleagues,
other University employees,
Students and Student Workers
/Interns
Reason for Contact
To achieve project objectives and goals; to train on use of CMS; to
ensure IT and University guidelines are followed in relation to
website development
External
None
Reason for Contact
6. Indicate the minimum qualifications which are necessary in filling this position should it
become vacant. Please keep in mind the duties/responsibilities of the position rather than the
qualifications of the incumbent.
a.
Minimum educational level, including appropriate field, if any.
Bachelor’s Degree from a regionally accredited institution
b.
Minimum type and amount of work experience, in addition to the above required
education necessary for a person entering this position.
Bachelor’s degree and two years of experience in intermediate website development
and/or content management systems
Preferred Licenses or Certifications: None
c.
Indicate any license or certificate required for this position.
None