Audioscript 7
Unit 7. Listen and practice. Exercise 2. (CD1:39)
Sarah: Hi, May, this is Sarah from Comet. How are
you?
May: Hi, Sarah! I’m fine thanks, how are you?
Sarah: I’m fine. Listen, I’m calling to ask if we can
meet this week.
May: Sure, let me check my schedule. When is good
for you?
Sarah: Are you free on Tuesday at ten?
May: Let me see. No, sorry I’m busy then. I’m free in
the afternoon. How about two-thirty?
Sarah: Two-thirty is fine.
Unit 7. Listen and practice. Exercise 5. (CD1:40)
Sarah: I’d like to show you the new website design and
get your feedback.
May: Great! Where would you like to meet?
Sarah: Should I come to your office?
May: Sure, I’ll reserve a meeting room.
Sarah: Thanks, I’ll see you on Tuesday at two-thirty.
May: OK. See you then. Bye.
Sarah: Goodbye.
Unit 7. Making a telephone call. Exercise 2.
(CD1:41)
a
Receiver: Toni’s Pizza, can I help you?
Caller: Hello, I’d like to order a pizza please.
Receiver: Can I have your name please?
Caller: Rachel Carson.
Receiver: And your telephone number?
Caller: It’s 776 …
b
Reception: Thank you for calling Sunny Sky Tours.
My name is Sanjay, how can I help you?
Caller: Hello, this is Mario Fera, can I speak to Jaidev
Singh please?
Reception: Just a moment please.
Receiver: Hello, this is Jaidev Singh speaking.
Caller: Jaidev, this is Mario Fera.
Receiver: Mario, how are you?
Caller: Good thanks. Listen, I’m calling about our
meeting tomorrow. Can we change the time?
Receiver: Sure, let me check my schedule. What time
is good for you?
c
Receiver: Good evening. Westwood hotel, how can I
help you?
Caller: Good evening. My name is Junji Tanaka. I’d
like to make a reservation please.
Receiver: Just one moment please, I’ll transfer your
call to reservations.
t
Reservations: Reservation desk, Robert speaking.
How can I help you
Caller: I’m calling to make a reservation.
Reservations: Certainly, can I have your name please?
d
Receiver: José Reina speaking.
Caller: Hello, Mr. Reina? This is Josh Brown from
Brown Construction, I’m returning your call.
Receiver: Oh yes! Thank you for calling back, Mr.
Brown. I will be in Chicago next week and I’d like to
visit your office to discuss …
Unit 7. Conversation strategy: checking
information. Exercise 2. (CD1:42)
Receiver: C and F Stores, can I help you?
Caller: Hello, can I speak to Jeff Howes, please?
Receiver: Can I have your name please?
Caller: My name is Poole, Ben Poole.
Receiver: I’m sorry, how do you spell your last name?
Caller: P-O-O-L-E, Poole.
Receiver: Just a moment, Mr. Poole. I’ll transfer your
call. Hello, I’m sorry but Mr. Howes is out of the
office today. Can I take a message?
Caller: Yes. Please ask him to call me back tomorrow.
Receiver: Can I have your telephone number, Mr.
Poole?
Caller: Sure, it’s 0178-846-5997.
Receiver: I’m sorry, could you speak more slowly?
Caller: Oh yes, sorry. That’s 0-1-7-8 - 8-4-6 - 5-9-9-7
Receiver: Let me repeat that – 0-1-7-8 - 8-4-6 - 5-9-9-7.
Is that right?
Caller: Yes, that’s right.
Receiver: Let me confirm, that’s Mr. Poole at 0178846-5997, and you would like Mr. Howes to call you
back tomorrow. Is that right?
Caller: That’s right.
Receiver: I’ll give him your message, Mr. Poole. Thank
you for calling.
Caller: Thank you. Goodbye.
Unit 7. Making an appointment. Exercise 2.
(CD1:43)
Conversation 1
Emily: Hey, Tom, how’s it going?
Tom: Hey, Emily, pretty good. How about you?
Emily: Fine thanks. Are you free on Saturday?
Tom: Let me think. No, sorry I’m busy on Saturday, but
I’m free on Sunday, why?
Emily: Do you want to see a movie? I’d like to see
Shane Comes Back.
Tom: Sure, that sounds great! What time should we
meet?
Emily: The movie starts at seven-fifteen, so why don’t
we meet at seven.
Tom: Seven is fine. Where should we meet?
Emily: Let’s meet in front of the movie theater.
Tom: Great. I’ll see you in front of the theater at seven,
then.
Conversation 2
A. F.: Hey, Janet, do you want to go hiking on
Saturday?
Janet: I’m sorry I can’t, I’m busy on Saturday.
A. F.: How about Sunday, are you free on Sunday?
Janet: I’m free in the afternoon, is that OK?
A. F.: Great! Let’s meet in front of the station.
Janet: Sure, what time is good for you?
A. F.: How about one-thirty, after lunch?
Janet: That sounds great. I’ll see you then.
A. F.: OK, see you later.
Conversation 3
Peter: Hello, this is Peter speaking.
Kate: Peter, this is Kate. How are you?
Peter: Fine thanks, Kate, how are you?
Kate: Pretty good. Listen, I’m calling to ask if we can
meet next week to go over the project timeline.
Peter: Just a moment, let me check my schedule.
When is good for you?
Kate: I’m free on Tuesday and Wednesday, when are
you free?
Peter: I’m busy all day Tuesday, but I’m free on
Wednesday morning. How about ten o’clock?
Kate: Is ten-thirty OK?
Peter: Ten thirty is fine. Where shall we meet?
Kate: I’ll reserve a meeting room on the 5th floor. I’ll
send you an email with the details.
Peter: OK, let me confirm, Wednesday at ten-thirty on
the 5th floor, is that right?
Kate: That’s right – thanks a lot, I’ll see you then.
Peter: Yes, see you then. Thanks for calling.
Kate: OK, bye.
Unit 7. Viewpoints. Exercise 1. (CD1:44)
Kay West, project manager, US
Kay: I receive more than one hundred emails a day
from our offices and plants all over the world,
some are just for information and some need my
action. Some are messages sent to everybody in
the department or office; it’s impossible to read all
of them so I just quickly read the titles. For most
business I use telephones or teleconferences – it’s a
quick and efficient way to get answers. I also use
voicemail a lot, especially with our overseas offices
where there’s a big time difference.
Tran Chung Nguyen, Assistant sales manager,
Vietnam
Tran Chung: Of course I use the telephone everyday,
and also email – although not as much, I guess
I’m old-fashioned. For us human contact is still
important in business. Face-to-face meetings show
that we care about our customers, and help us
to build a closer relationship. 90% of my time is
spent talking to people in meetings. Talking to our
customers about their families and their hobbies
helps our business go smoothly. I think we’re a more
relaxed culture – we don’t worry so much about
time, we think people come first.
Masako Mori, H.R. officer, Japan
Masako: I use email a lot because it’s quick and easy
to get an answer to my questions. If there’s a
problem with a customer I use the telephone but I
like email better. In face-to-face meetings everyone
is very formal and it’s sometimes difficult to really
understand what people mean. When I need to2 Level
use English I always use email – I’m nervous about
speaking English on the phone or in teleconferences
because I don’t have time to think about what I want
to say. My boss in America tells me to use voicemail,
but I don’t think anyone here uses voicemail – I
don’t know why – maybe we don’t like talking to
machines?