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DEPARTMENT TRAINING CHECKLIST
Guest Services Associate (Belldesk)
Date
Front Office Peripheral Equipment
Complete The Learning Journey program
Complete STSN training
Complete On Command training
Learn how to utilize business center equipment
Front Office Training
Spend one day on Concierge desk
Spend five days on all Am/Pm /Night shifts at bellstand
(Hotel) Guest Rewards
Learn how to sign up new clients
Learn the different levels of the Rewards program
Learn how to calculate rewards points
Learn the importance of Platinum and Gold recognition
Learn airline affiliates points program
Learn how to verify account status and how to redeem points
Bellstand Procedures
Learn lost and found procedures
Learn how to make guest room keys both through PMS and manually
Learn check in procedures for Platinum and Gold members
Learn how to print folios
Learn how to read group cover sheets
Learn how to assign Valet and Self parking passes
Learn parking/retrieving guest vehicles
Learn proper check in procedures
Learn locked out guest procedures
Learn group arrival procedures
Learn how to process faxes/photocopies
Learn how to complete Valet parking audit
Learn luggage storage procedures
Learn guest package/letter logging procedures
Learn radio verbiage and procedures
Guest Satisfaction
Handling guest issues
Empowerment
Health & Safety
Health & Safety
Health & Safety Location of First Aid Kit
Policy and Rules
Employee
Initials
Trainer
Initials
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Signature of Understanding
I have received and reviewed the training checklist for the above position, and fully understand what is
expected of me in my position. I have received and read a copy of my job description and fully
understand how I will be evaluated.
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Associate Signature
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Date
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Trainer Signature
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Date
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Manager Signature
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Date