25360 version 1
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Demonstrate knowledge of risk and warranty for marine retail and
distribution
Level
4
Credits
3
Purpose
People credited with this unit standard are able to: identify risks in marine
retail and distribution businesses; identify risk prevention and mitigation
strategies for marine retail and distribution; describe warranty claim
processes in marine retail and distribution; and describe the implied
guarantee requirements for selling goods in New Zealand.
Subfield
Boating Industries
Domain
Marine Sales and Services
Status
Registered
Status date
12 December 2008
Date version published
12 December 2008
Planned review date
31 December 2014
Entry information
Open.
Accreditation
Evaluation of documentation and visit by NZQA and
industry.
Standard setting body (SSB)
Boating Industry Training Organisation
Accreditation and Moderation Action Plan (AMAP) reference
0136
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Special notes
1
Performance of the elements of this unit standard must comply with the requirements
of the following: Consumer Guarantees Act 1993; Fair Trading Act 1986; Health and
Safety in Employment Act 1992; Human Rights Act 1993; Privacy Act 1993; Sale of
Goods Act 1908; other published statutes, regulations, codes of practice, guidelines,
and standards relevant to the particular workplace, and their subsequent
amendments and replacements.
 New Zealand Qualifications Authority 2016
25360 version 1
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2
Definitions
Guarantee; a promise made to a purchaser on the goods and services bought.
There are two types of guarantee:
Implied guarantees; guarantees about the life, quality, repairs, price, and servicing of
goods or services given to you by law. Most of these come from the Consumer
Guarantees Act 1993.
Express guarantees; guarantees over and above the guarantees given by law, about
the quality, servicing, etc of goods or services. To get an express guarantee, a
warranty card may have to be completed when the goods or services are purchased.
Most expensive goods, such as household appliances, electronic goods, and marine
equipment are sold with a warranty, which covers a specific period of time.
Warranty; the same as an express guarantee.
Manufacturer requirements; warranty conditions specified by a manufacturer.
Elements and performance criteria
Element 1
Identify risks in marine retail and distribution businesses.
Performance criteria
1.1
Examples of risks and their implications are identified for marine retail and
distribution businesses.
Range
includes but not limited to – excess stock, incorrect stock, price,
discount, natural disasters, warranty claims, staff liability, theft,
product damage, economic downturn, seasonal variations, trends,
rental obligations, exchange rate, cost price increase, inflation,
shipping cost increase, lack of skill availability, technology
changes, competition, reputation, faulty products.
Element 2
Identify risk prevention and mitigation strategies for marine retail and distribution.
Performance criteria
2.1
Potential strategies for preventing or mitigating risks are identified for marine
industry retail and distribution situations.
Range
includes but not limited to – excess stock, incorrect stock, price,
discount, natural disasters, warranty claims, staff liability, theft,
product damage, economic downturn, seasonal variations, trends,
rental obligations, exchange rate, cost price increase, inflation,
shipping cost increase, lack of skill availability, technology
changes, competition, reputation, faulty products.
 New Zealand Qualifications Authority 2016
25360 version 1
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Element 3
Describe warranty claim processes in marine retail and distribution.
Performance criteria
3.1
Warranty terms and conditions for marine products are described in accordance
with manufacturer requirements.
3.2
Processing of warranty claims is described for products sourced from
manufacturers that offer a warranty.
Range
3.3
a New Zealand and international manufacturer.
Processing of warranty claims is described for products sourced from
distributors and re-distributors that offer a warranty.
Range
a New Zealand and international distributor.
Element 4
Describe the implied guarantee requirements for selling goods in New Zealand.
Performance criteria
4.1
Implied guarantee requirements are described in accordance with the
Consumer Guarantees Act 1993.
4.2
Implied guarantee requirements are described in accordance with the Fair
Trading Act 1986.
4.3
Warranty requirements are described in accordance with the Sale of Goods Act
1908.
Please note
Providers must be accredited by NZQA, or an inter-institutional body with delegated
authority for quality assurance, before they can report credits from assessment against
unit standards or deliver courses of study leading to that assessment.
Industry Training Organisations must be accredited by NZQA before they can register
credits from assessment against unit standards.
Accredited providers and Industry Training Organisations assessing against unit standards
must engage with the moderation system that applies to those standards.
Accreditation requirements and an outline of the moderation system that applies to this
standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The
AMAP also includes useful information about special requirements for organisations
wishing to develop education and training programmes, such as minimum qualifications for
tutors and assessors, and special resource requirements.
 New Zealand Qualifications Authority 2016
25360 version 1
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Comments on this unit standard
Please contact the Boating Industry Training Organisation info@bia.org.nz if you wish to
suggest changes to the content of this unit standard.
 New Zealand Qualifications Authority 2016