Mary L. Hiland, Ph.D.
(408) 978-6776
email: mary@hiland-assoc.com
Website: www.hiland-assoc.com
EDUCATION:
Ph.D. Human and Organizational Systems, Fielding Graduate University, 2006
Master of Arts in Human and Organizational Systems, 2004
Master of Social Work, San Jose State University, 1985
Master of Public Administration, San Jose State University, 1981
Licensed Clinical Social Worker, Board of Behavioral Sciences, California, 1989; retired license 2011.
American Leadership Forum, Senior Fellow, 2003
Harvard Graduate School of Business, Strategic Perspectives in Nonprofit Management, 1999
Strategic Restructuring of Nonprofits: Consultant Certification
Peter Block’s School for Managing and Leading Change
EMPLOYMENT HISTORY:
Hiland & Associates
President 2002 – present
Leadership and governance consulting, organizational development, strategic restructuring, executive
coaching, training and facilitation with a focus on strengthening and sustaining effective leadership in
the nonprofit sector.
ALLIANCE for Community Care
President and CEO 1996 - 2002
Leadership and management of this nonprofit corporation providing mental health services to 4,000
people annually; grew 26% during my tenure to a staff of 530 and budget of $25 million.
Community Companions
Executive Director 1995 - 1996
Leadership and oversight of clinical, fiscal and administrative operations of this nonprofit agency
providing mental health treatment and rehabilitation services to over 1,500 clients annually.
Assistant Executive Director 1978 - 1994
Managed program evaluation, quality assurance, program development, human resources, contract and
financial management, grant writing and public relations.
Coordinator of Volunteers, 1977
Recruited, trained and managed volunteers providing services to people with serious mental illness.
Case Manager/Counselor, 1976
Provided case management, crisis response, and other services to people with mental illness.
San Jose State University
Professional Development Department
Faculty 1990’s and 2007
Taught introduction to nonprofit boards of directors.
Taught program evaluation component of strategic planning for nonprofits.
School of Social Work
Faculty 1986 - 1995
Taught graduate classes in health, mental health and social policy, human services management,
fieldwork, and organizational and group dynamics.
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Mary Hiland, Ph.D.
DISTINCTIONS:
2002 Woman of Achievement in Community Service, Women’s Fund of Silicon Valley
2001 Excellence in Nonprofit Leadership Award, Silicon Valley
2001 Community Champion Award, KTEH, presented at Speaking of Women’s Health Conference
2001 Selected Fellow for Class 14, American Leadership Forum of Silicon Valley
2000 National Society of Fund Raising Executives Spirit of Philanthropy Award
2000 United Way Star Award
1999 CEN Harvard School of Business Executive Education Scholarship Recipient
1998 YMCA Tribute to Women in Industry Achievement Award
PROFESSIONAL ASSOCIATIONS/COMMUNITY SERVICE
 Member, Alliance for Nonprofit Management (2003 – present)
 Member, Rotary Club of San Jose (1995- present)
 Senior Fellow, American Leadership Forum (2003-present)
 Silicon Valley Leadership Alliance (2001- present)
 Board of Directors, Rotary Club of San Jose (2007-10 )
 Treasurer, Board of Directors, NAWBO-SV Education Group (2007-10 )
 President, Rotary Endowment Board of Directors (2006-07)
 Board of Directors, Nat’l Assoc. of Women-Owned Businesses (NAWBO) (2005- 2007 )
 Rotary Club of San Jose Endowment Board of Directors (2004-07 )
 Member, Association for Research on Nonprofit Organizations and Voluntary Action
 Advisory Board, Alliance for Community Care (2004- )
 United Way Silicon Valley Community Advisory Council (2003-2005)
 Board of Directors, Center for Excellence in Nonprofits (2001- 2003)
 Steering Committee, Exceptional Women Executives, San Jose State University (2001- 2002)
 Advisory Board, Business Leadership and Spirituality Network, Silicon Valley (2001- 2002)
 San Jose Chamber of Commerce, member (1997 – 2002)
 Mental Health Corporations of America, member (1997-2002)
 Board of Directors, California Council of Community Mental Health Agencies (1999- 2002)
 President, Association of Mental Health Contract Agencies, Silicon Valley (1997, 2001)
 President, Association of United Way Agencies (1999-2000)
 Board of Directors, United Way of Silicon Valley, (1999-2000)
PUBLICATIONS:
 Hiland, M. (2015). The Board Chair-Executive Director Relationship: Dynamics that Create Value
for Nonprofit Organizations, OD Practitioner, Vol.47 No.1.
 Hiland, M. (2013). Building Trusting Relationships: Let’s Get Personal in You and Your Nonprofit
Board: Advice and Practical Tips from the Field’s Top Practitioners, Researchers, and
Provocateurs. Terrie Temkin, Ph.D. editor. CharityChannel Press.
 Hiland, M. (2013). What Is This Thing Called Board Development in You and Your Nonprofit
Board: Advice and Practical Tips from the Field’s Top Practitioners, Researchers, and
Provocateurs. Terrie Temkin, Ph.D. editor. CharityChannel Press.
 Hiland, M. (2013). The Next Level: Critical Success Factors for Board Development in You and
Your Nonprofit Board: Advice and Practical Tips from the Field’s Top Practitioners, Researchers,
and Provocateurs. Terrie Temkin, Ph.D. editor. CharityChannel Press.
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Mary Hiland, Ph.D.
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Hiland, M. (2013). Building Trusting Relationships: Let’s Get Personal in You and Your Nonprofit
Board: Advice and Practical Tips from the Field’s Top Practitioners, Researchers, and
Provocateurs. Terrie Temkin, Ph.D. editor. CharityChannel Press.
Hiland, M. (2013). From Nonprofit Executive to Consultant: One Journey and Lessons Learned in
The Nonprofit Consulting Playbook: Winning Strategies from 25 Leaders in the Field. S. Schaefer
& L. Lysakowski eds. CharityChannel Press.
Hiland, M. (2013). The Call You Dread in The Nonprofit Consulting Playbook: Winning Strategies
from 25 Leaders in the Field. S. Schaefer & L. Lysakowski eds. CharityChannel Press.
Hiland, M. (2011). The Executive/Board Chair Relationship: Good to Great! In You and Your
Nonprofit: Practical Advice and Tips from the CharityChannel Professional Community.
N.Olshansky & L. Lysakowski eds. CharityChannel Press.
Hiland, M. (2009). Executive Director-Board Chair Relationships: Dynamics and Impact in
Nonprofit Organizations. Germany: VDM Publishing House..
Hiland, M. (2006). Effective Board Chair-Executive Director Relationships: Not About Roles! The
Nonprofit Quarterly,(13)6.
Hiland, M. (2006). New Insights into the Board Chair-ED Relationship, Nonprofit Boards and
Governance Review, CharityChannel.com.
Hiland, M. (2006) Board Chair-Executive Director Relationships: Are there interpersonal
dynamics that contribute to creating social capital in nonprofit organizations? Ann Arbor, MI:
Proquest Information and Learning Company.
Hiland, M. (2005). Nonprofit Governance: Getting Back to Basics, Nonprofit Boards and
Governance Review, CharityChannel.com.
Hiland, M. (2003). Nonprofit Mergers. C2M: Consulting to Management, (14)4).
Williams, M. (1998). A CEO Perspective on Using Organizational Consultants. VISION/ACTION:
The Journal of the Bay Area OD Network, 17(3).
Williams, M., & Forester, P. (1994). Managing Case Management: What Makes it Work?
Psychological Rehabilitation Journal, 18(1).
Williams, M., & McCarthy, G. (1992). Community Companions: A Mobile Clinic for the
Mentally Ill. Relapse 2(4).
(NOTE: Mary Hiland aka Mary Williams.)
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