Business communication can be defined as
establishing a common understanding within a business environment.
Correct.
all contacts inside and outside an organization.
Incorrect.
preparing letters and memos.
Incorrect.
the transmission of data and information in the business environment.
Incorrect.
The most important business communication goal is that the
receiver understands the message as the sender intended.
Correct.
receiver provides the necessary response to the sender.
Incorrect.
sender and the receiver maintain a favorable relationship.
Incorrect.
sender's organization gains goodwill.
Incorrect.
Which of the following is NOT a way for the sender to create/maintain a favorable
relationship?
Delay responding if the answer to the question is "no."
Correct.
Do more than is expected.
Incorrect.
Stress reader benefits and interests.
Incorrect.
Use positive wording.
Incorrect.
The most effective words for a sender to use in a business message are
words in the receiver's vocabulary.
Correct.
technical words.
Incorrect.
words below the receiver's reading level.
Incorrect.
words that challenge the receiver.
Incorrect.
Formal and informal communication within an organization are alike in that they
flow in all directions.
Correct.
are essential for effective personal relationships.
Incorrect.
are planned by the organization.
Incorrect.
result in written records.
Incorrect.
While the use of proper grammar in messages is important, it will NOT
assure sender success.
Correct.
aid receiver understanding.
Incorrect.
help maintain sender credibility.
Incorrect.
improve receiver acceptance.
Incorrect.
An implication is a
suggestion made by a sender.
Correct.
conclusion drawn by a receiver.
Incorrect.
form of feedback.
Incorrect.
word meaning derived from a receiver's experience.
Incorrect.
The sender analyzes the receiver's knowledge so that the sender can
compose the message at the proper level.
Correct.
avoid making a negative impression.
Incorrect.
choose the approach to use in the message.
Incorrect.
emphasize receiver benefits.
Incorrect.
Oral messages should be used when
immediate feedback is desired.
Correct.
it is desirable to have a record of the communication.
Incorrect.
the message is complex.
Incorrect.
transmission speed is not a concern.
Incorrect.
Senders can help to overcome poor listening as a communication behavior by all but
which one of the following?
Ask the audience to complete an evaluation form.
Correct.
Ask questions.
Incorrect.
Improve content and delivery.
Incorrect.
Remind receivers to listen carefully.
Incorrect.
After you get a job, your ability to communicate has little or no impact on your career.
False
Correct.
True
Incorrect.
Performance objectives and production reports are examples of internal communication.
True
Correct.
False
Incorrect.
The most important goal in business communication is receiver response.
False
Correct.
True
Incorrect.
Receivers may respond to messages with words, actions, or both.
True
Correct.
False
Incorrect.
An organization with a formal culture will have a preference for oral communication.
False
Correct.
True
Incorrect.
Formal communication may be planned or unplanned.
False
Correct.
True
Incorrect.
Both people and objects can convey nonverbal messages.
True
Correct.
False
Incorrect.
Using face-to-face oral communication will guarantee accuracy in serial communication.
False
Correct.
True
Incorrect.
Detailed job instructions can best be communicated by using an oral message.
False
Correct.
True
Incorrect.
The sender has a responsibility to help receivers overcome any physical or mental
disabilities they may have that cause communication barriers.
True
Correct.
False
Incorrect.