Texas P.R.I.D.E. People Recovering In-Spite of Devastating Events Crisis Counseling Program November/December 2009 Welcome Letter The Department of State Health Services is committed to implementing a successful crisis response system that utilizes existing infrastructure while incorporating additional resources from other agencies, community groups, and faith-based organizations. Texas has a long history of responding to Texans in need during times of crisis. The result was the Texas P.R.I.D.E. (People Recovering In-Spite of Devastating Events) Crisis Counseling Program (CCP) which currently serves thousands of Hurricane Ike survivors out of five crisis center locations in Texas. Following the storm, 29 counties in Texas were declared disaster areas and approved for federal disaster aid. The combined geographic area is 24,450 square miles, or the comparable size of West Virginia. The affected area has a total population of 6,457,557 or 27.5% of Texas’ total population. Currently, 121 responders are mobilized to meet their needs. Survivors of Hurricane Ike were clearly affected by the devastation, confusion, and displacement resulting from the disaster. However, research shows the full effect of trauma does not reveal itself until well after a disaster is experienced. Many survivors are likely to experience lasting manifestations of their exposure to trauma and acute stress. It is also true that many people are reluctant to seek help from an established mental health system. This fact alone makes our work even more important today than it was weeks after the disaster. The Texas P.R.I.D.E. CCP provides short term interventions to individuals and groups experiencing psychological reactions to large scale disasters. Interventions involve: assisting disaster survivors in understanding their current situation and reactions, mitigating additional stress, promoting the development of coping strategies, providing emotional support, and encouraging linkages with other individuals and agencies who may help survivors recover to their pre-disaster level of functioning. The Texas P.R.I.D.E. CCP has already proven to be a success, with close to 500,000 encounters. I applaud this achievement, and wish you continued success. Sincerely, Michael D. Maples, LPC, LMFT Assistant Commissioner Mental Health and Substance Abuse Division Editor’s Remarks Texas P.R.I.D.E. Crisis Counseling Program Texas Department of State Health Services Michael D. Maples, LPC, LMFT, Assistant Commissioner Mental Health and Substance Abuse Division Ross Robinson, Director of Program Services Section Lauren Lacefield-Lewis, Unit Manager of Adult Mental Health Chance Freeman, Texas P.R.I.D.E. Program Manager Melva Richardson, Texas P.R.I.D.E. Team Lead Steffany Duke, Media Specialist And Editor Contributing Writers: Stephen Kitt Andrea Morrison Evelyn Webb Megan Smith Ramona Benton Cathy Brown Tamara Petty Winderlyon Hebert Nikki Bellamy BJ Adams Quan Ngyuen Tina Rich The Texas P.R.I.D.E. Crisis Counseling Program is directed by the Texas Department of State Health Services. Funded by a grant from Federal Emergency Management Agency (FEMA) and overseen by the Substance Abuse and Mental Health Services Administration (SAMHSA). The editor reserves the right to edit all Materials in this publication. Please send requests for items to be included in this publication and other inquiries to: Texas P.R.I.D.E. 909 W. 45th St. Bldg. 3 MC: 2008 Austin, TX 78751 Attn: Steffany Duke/ Rm. 122B Phone: 512-206-5180 Fax: 512-206-5861 Email: steffany.duke@dshs.state.tx.us What is Crisis Counseling? The Texas P.R.I.D.E. (People Recovering In-Spite of Devastating Events) Crisis Counseling Program provides free short term interventions to individuals and groups experiencing psychological reactions to large scale disasters. Interventions involve: Assisting disaster survivors in understanding their current situation and reactions, Mitigating additional stress, Assisting survivors in reviewing their options, Promoting the use of or development of coping strategies, Providing emotional support, and Encouraging linkages with other individuals and agencies who may help survivors recover to their pre-disaster level of functioning. Funding for the Crisis Counseling program is made available through the Robert T. Stafford Disaster Assistance and Emergency Relief Act (P.L. 93-288 as amended) following Federally Declared Disasters and is divided into two grant applications that include the Immediate Services Program- A 60 Day program from date of federal disaster declaration that allows the State and Local Providers to assess need for the Regular Services Program. Regular Services Program- A 9 Month Program that allows for the formation of dedicated teams to deliver Crisis Counseling Services. Teams are hosted by and services are delivered through the Department of State Health Services (DSHS) contracted Mental Health providers. For a list of contact information for our local providers, please see the back cover of this issue. Sharon’s Story submitted by: Quan Ngyuen, Spindletop Crisis Counselor Sharon Ward was a resident of Smith Point in Chambers County when Hurricane Ike hit. Ward was devastated by the storm. She lost everything and had to move to Anahuac. The house Ward rented in Anahuac was not in much better shape than the house she left. Most of the roof needed repairs, and the electricity did not work. The repairs would cost $700.00. Ward was unable to work because of her disability, and she lived without power for several months. When the Texas P.R.I.D.E. Crisis Counseling Program encountered Ward, she was in desperate need of food, clothing, and a cool place to store her insulin. We were able to assist her in getting food and clothing from the Salvation Army and Saint Vincent De Paul. She was also referred to the Boat People SOS and Ike R.I.S.E. (both case management programs). After two weeks of working with a case manager from the Boat People SOS, Ward received a check for $700.00 to help her restore power and assist with other repairs. The Texas P.R.I.D.E. CCP also assisted Ward in obtaining a blue tarp. Ward appears to be recovering, and she has found a sense of hope and strength. “Thank you to the people of the community who let us into their hearts and their homes” Submitted by: Stephen Kitt, Tri-County Team Leader The Texas P.R.I.D.E. Crisis Counseling Program has been a wonderful opportunity to help many of the people suffering in our community and to work with great people along the way. On behalf of the CCP team, I would like to express my sincere appreciation to the people and organizations that came forth with overwhelming assistance to those folks affected by Hurricane Ike. To Tri-County Mental Health Mental Retardation (MHMR) for hosting us and providing support. To Don Teeler for providing the flexibility to hire the staff and run the program as needed to best reach people in need. To the staff at the Disaster Recovery Centers (DRC) who came to Texas from all over the country and helped us to understand the ins and outs of federal disaster assistance, mold and damage mitigation, and provided us with boxes of fliers, pamphlets, and other information to distribute. I’d like to thank all of the donors whose generous contributions to local food pantries, the United Way, thrift stores, and others have helped make a tremendous impact to people struggling to cope with material losses from the hurricane. I’d like to thank the Montgomery County United Way staff who has helped to organize, reach out to, and assist the community in many ways. Thanks to all of the people whose doors we knocked on, who told us of hurting neighbors, friends, and family that we might be able to assist. To Chief Ken Kreger, whose maps and information about where damage was located guided us to people in need. All of the people whose dogs DIDN’T bite us (in fact none did), though many looked like they really, really wanted to. All of the family members, neighbors, congregations, and other volunteers who put up blue tarps. To Wal-Mart and other stores, fairs and festivals who donated space to us at their events. I would like to thank the anonymous non-profit organization which donated 264 blue tarps to cover leaking roofs in our area. I would like to thank the Greater Houston Community Foundation for their generous donation to our area that helped 31 of our families by making repairs, replacing furniture, and removing dangerous overhanging trees. I’d like to thank those organizations that helped get the word out and educate the community, including the KSHN Radio for putting out PSA’s, the Liberty Vindicator, Big Thicket Messenger, Liberty and Thicket magazine, and Houston Community Newspapers (HCN) for ample local press coverage of Hurricane Ike recovery and Texas P.R.I.D.E. in particular. To the local chambers of commerce: Liberty-Dayton, Dayton, Cleveland, and the Community Chamber of Commerce of East Montgomery County who passed along our information and gave us a chance to speak in public forums to educate people about the effects of disasters and the various assistance that is available. To the cities of Devers, Daisetta, and Patton Village, who opened up their facilities to us and helped get the word out about available assistance. I’d like to thank the members of the Liberty County Long Term Recovery Committee (LTRC) and MCCARES, but particularly Jeff Day, Paul Graham, Kathy Rifaat, Julie Martineau for keeping them going, organized, and relevant. To Tom Branch for his work with Emergency Management, and specifically for the extension cord that helped warm the hearts and bodies of many at the DRC. I’d like to thank my wonderful staff who knocked on residents’ doors, canvassed in the summer heat, patiently allowed people to vent their frustrations, and talked to people in diners, tamale stands, food pantries, farmers markets, community centers, and festivals about their hurricane experiences, recovery plans, and related needs. Lastly, I’d like to say thank you to the people of the community who let us into their hearts and their homes. Burke Center Texas P.R.I.D.E. Team Leader extends thanks to staff, community Submitted by: Bj Adams, Burke Center Team Leader I want to thank you for giving me the opportunity to express my gratitude concerning my experience with the Texas P.R.I.D.E. Crisis Counseling Program. I want to thank David Cozadd at the Burke Center for having the faith and confidence in allowing me to hold the position of Team Leader. On this journey, I have attended several trainings that have enhanced my knowledge, skills, and understanding concerning individuals and communities in crisis. As with all good things, they must come to an end. So with sadness I express my thoughts and feelings to many friends and co-workers. To all staff at Burke, thank you for the hard work, time, energy, and relentless effort that each of you have put into your jobs. Your commitment made my job easier. Most of all, I want to thank you for caring for the hurricane survivors served in each of our 12 counties. I would like to thank agencies and organizations for making our job easier by offering assistance and support to survivors. They include: Head Start; Texas Workforce; Piney Woods Fair; Burke Center; Because We Care (organization for Military Troops); Newton Youth Center; Mommy and Me; Tyler Food Bank; Christian Information Center; Family Court (Angelina County); City Council (Angelina County); Psychiatric Emergency Service Center (PESC); Mobile Crisis Outreach Team (MCOT); East Texas Health Access Network (ETHAN); Interagency Coalition (Polk County); Deep East Texas Council of Government (DETCOG); Mosaic Center (Angelina County); Community Resource Coordination Group (CRCG); Texas Department of Aging and Disability (DADS); The Solid Foundation (Nacogdoches County); Goodwill Industries; Salvation Army; Love Inc. I would also like to thank the team at the State for having the patience and understanding, and providing me the support needed to succeed. Joanne’s Story by: Tina Rich, Spindletop Crisis Counselor Joanne Royal, a disabled woman on a fixed income from Beaumont, TX, is a survivor of Hurricane Ike. After a stressful two week evacuation to College Station, she was able to return home to find her apartment complex’s roof damaged; and her food spoiled in the refrigerator. Although the roof repairs have been completed, Royal felt the need to talk to someone about her experience. The Texas P.R.I.D.E. Crisis Counseling Program has provided Royal with important information on hurricane preparedness, assistance with food and clothing from the Salvation Army, active listening, and emotional support. Royal expresses gratitude and appreciation for the help given and concern shown to her. Today, Royal says she is doing fine. Charles’ Story submitted by: Evelyn Webb and Megan Smith, Burke Center Crisis Counselors Charles Bean, 71, has lived in his east Texas mobile home for more than 30 years, but after Hurricanes Rita and Ike Bean found himself in need of major repairs. The Burke Center Texas P.R.I.D.E. CCP team started meeting with Bean in February. Crisis counselors talked to him about how he was feeling after the storm. Bean said he was taking steps to receive assistant through FEMA, however the process was extremely slow. Counselors encouraged Bean not to give up and to continue pursuing help. Bean decided to make due with what he had, and became resourceful. He planted a garden and prepared his food on a gas stove he set up in his shed, however because of his age, Bean was not able to get around well. Crisis counselors visited Bean often to encourage him and offer their support. In August, Crisis Counselors Evelyn Webb and Megan Smith visited Bean again and were shocked to find that his old home had been replaced by a new two-bedroom mobile home. As Bean showed the counselors around his new home, they learned that he had recently obtained it. He was very excited and happy to finally have a decent place to live. Bean said his patience and all the paper work had finally paid off. He also said he was very grateful for the Texas P.R.I.D.E. CCP and all of their assistance and encouragement. “Our lives will be forever changed, enriched...” Submitted by: Ramona Benton and Cathy Brown, Gulf Coast Team Leaders “Do the most, what you do the best” is the advice the wise wood carver gave to his wooden puppets when they went to him seeking advice on how to effectively help others. He challenged them to look inside themselves, find their special gift, and use it to serve others. This advice became our mantra as we assembled our team and began to infiltrate our beaten, battered community in the wake of Hurricane Ike. Located on Galveston Bay, the Gulf Coast Center is no stranger to hurricanes. As a center and a community, we opened our arms to welcome those who had evacuated from Hurricane Katrina. We endured a long, difficult, and historical evacuation in the shadow of Hurricane Rita. But when Hurricane Ike barreled ashore, destroying our homes and communities, we suddenly found ourselves on both sides of the coin. We were no longer just helping others; we needed to learn how to help ourselves. Our team formed by 20 strangers coming together to do a job; and we grew into a close knit family, bonding as we picked up the pieces of our lives and helped others to pick up the pieces of theirs. We drew support from one another, from our center, from our community, and from our contacts at the state. We learned how to give and how to receive. We looked inside ourselves, identified our individual gifts, and figured out how to translate them into serving others. We shared, we laughed, we cried, and, most importantly, we moved forward by seeking and finding our way toward recovery. Our lives will be forever changed, enriched, and intertwined through sharing these experiences. For this we are thankful. “We celebrate the victory, we celebrate the victors...” Submitted by: Tamara Petty and Winderlyon Hebert, Harris County Team Leaders Following the aftermath of Hurricane Ike, the Harris/Fort Bend Texas P.R.I.D.E. Crisis Counseling Program began to serve survivors in the local Disaster Recovery Centers (DRC), linking them to resources to meet their needs. A team of 52 employees, consisting of outreach workers and crisis counselors, was formed under the leadership of Tamara Petty. The team continued to work at the local DRCs, canvass the zip code areas affected by Hurricane Ike, and provide individual and group crisis counseling at several community venues. In April, the team grew to 62 employees under the leadership of Tamara Petty and Winderlyon Hebert. The team reached numerous survivors of all ages from a variety of ethnic and economic backgrounds. From team leaders to CCP staff: Like particles of sand, our lives were disintegrated by the rampage of Hurricane Ike, but with unity and perseverance, we survived the impact! To give as you have unselfishly given takes a love hallowed by a special kind of grace. All the lives you have embraced are now shaped by the goodness you have given. Survivors needed the kind of leader you have been. Your efforts don’t come close to the real sum. We celebrate the VICTORY! We celebrate the VICTORS! We celebrate You! Spindletop CCP Team Leader says thank you Submitted by: Andrea Morrison, Spindletop Team Leader Wow! It has been an amazing journey. I feel so very blessed and honored to have been a part of such an awesome T.E.A.M. (Together Everyone Achieves More) We came together as a group and we now part as a TEAM. I pray that we part with increased knowledge and a greater determination to be that part of society that is willing to give back. We have served the community with diligence and patience. We have learned to give and share; and we now have the skills to listen and the knowledge to serve humanity. Everyone at the State and local level has been instrumental in providing the necessary support to assist the survivors of Hurricane Ike. I would especially like to say thank you to the Spindletop Texas P.R.I.D.E. Crisis Counseling Program. “We did it.” Also, a very special thanks to our Spindletop Grant Administrator Betty Reynolds, our State Coordinator Allie Sebesta, and the rest of the State staff. A heartfelt thank you to the communities of Jefferson, Orange, Hardin and Chambers Counties. We were brought together because of displacement and destruction, but the relationships we have developed will serve the communities for a lifetime. As we part, I leave with you the encouragement to continue to rebuild and recover as you move toward your journey to wholeness. Texas P.R.I.D.E. CCP begins to wrap up after serving hundreds of thousands of hurricane survivors By: Steffany Duke, Editor Many Hurricane Ike survivors experienced feelings of stress and grief after the storm, and the Texas P.R.I.D.E. (People Recovering In-spite of Devastating Events) Crisis Counseling Program (CCP) has been available to help residents find the strength to rebuild their lives. Since the program began in September 2008, hundreds of thousands of survivors have been helped. Through individual and group encounters, materials distributed, community networking, and brief educational, phone and email encounters, the CCP has reached approximately 640,000 survivors throughout the impacted areas, which spans more than 20 counties. Texas P.R.I.D.E. will continue to help thousands more until the program comes to an end on January 14, 2010. Outreach workers and crisis counselors operate out of five Mental Health and Mental Retardation (MHMR) facilities including: Burke Center, Lufkin, TX; Gulf Coast Center, Galveston, TX; Harris County MHMRA, Houston, TX; Spindletop MHMR, Beaumont, TX; and Tri-County MHMR, Conroe, TX. Staff will continue to connect the community to resources until the end date. These resources include: clothing, food, help with repairs, and more. Crisis counseling teams also work closely with case management programs which will continue to operate after the CCP has ended. RISE (Recovery for Ike Survivors Enterprise) is a case management grant described as a one-stop shop for survivors. Case managers will identify the needs of residents and connect them to organizations who can meet those needs. The program operates in 34 counties through Lutheran Social Services, Deep East Texas Council of Governments, and Neighborhood Centers Inc. Below are the phone numbers for each. Counties serviced by Lutheran Social Services: Austin, Brazoria, Chambers, Fort Bend, Galveston, Grimes, Hardin, Jefferson, Liberty, Madison, Matagorda, Montgomery, Orange, Walker, Waller, Washington Phone: 1-888-IKE-RISE Counties serviced by Neighborhood Centers, Inc.: Harris Phone: 713-667-9400 Counties serviced by Deep East Texas Council of Governments: Angelina, Cherokee, Gregg, Harrison, Houston, Jasper, Nacogdoches, Newton, Polk, Rusk, Sabine, San Augustine, San Jacinto, Shelby, Smith, Trinity, Tyler Phone: 1-800-824-1388 Federal partners recognize, commend Texas P.R.I.D.E. Crisis Counseling Program By: Nikki Bellamy, Ph.D., SAMHSA Government Project Officer The mission of the Crisis Counseling Assistance and Training Program (CCP) funded by Federal Emergency Management Agency (FEMA) and administered by the Substance Abuse and Mental Health Services Administration (SAMHSA) is to assist individuals and communities in recovering from the challenging effects of natural and human-caused disasters through the provision of community-based outreach and psychoeducational services. Texas P.R.I.D.E. (People Recovering In-spite of Devastating Events) is the CCP grant developed to assist survivors of Hurricane Ike that made landfall during September 2008 in the Texas gulf coast region from Galveston to Houston. The excellent work accomplished by the Texas Department of State Health Services and its five providers (Burke Center Mental Health Mental Retardation (MHMR), Gulf Coast Center, Spindletop Center, Harris County MHMR, and Tri County MHMR) is to be commended. In my opinion, the Texas P.R.I.D.E. CCP has been an excellent example of a successful partnership that can work across the ever complex levels between federal, state, and local agencies to meet the goals and objectives of providing behavioral health services directly to survivors of a disaster in a timely and efficient manner. It has been my pleasure to work with the State of Texas and these providers. I am grateful for the opportunity to experience the enthusiastic support of program service from all Texas P.R.I.D.E. staff. I have learned from my visits with state staff, crisis counselors, outreach workers, and meetings with survivors that indeed Texas P.R.I.D.E. has made a difference in the communities they serve by instilling the notion of resilience in recovery. Texas P.R.I.D.E. has been a model CCP, and I owe all my affection, gratitude, and respect to persons that have made it a reality, left a legacy. As the program journey comes to an end, it is my hope that the relationships, camaraderie, and standards that have been achieved will continue to strengthen within us as we move on to future endeavors with work, family, and the community. It has been my extreme pleasure to have shared this wonderful experience with you all on behalf of public service to the great state of Texas. We are Texas P.R.I.D.E. Meet a few of our many outstanding staff members who strive to help survivors of Hurricane Ike. Craig Windon, Harris County Budget Analyst Craig has been working with the Harris\ Fort Bend County Texas P.R.I.D.E. team since November 2008. He currently holds the position of budget analyst. Craig earned his degree from Texas Southern University. He is currently working on a MBA from Phoenix University. Craig has 15 years experience in this field. Jill Grant and Karin Wilson, Burke Center Crisis Counselors Jill holds bachelor’s and master’s degrees in social work, and Karin has a bachelor’s in sociology. Jill is very observant and knowledgeable in her field of practice, and she has a strong sense of awareness. Karin has so much to offer when it comes to social networking and coalition building in a professional setting. Both ladies deserve the utmost respect for their role as CCP team members. Paul Gregg, Tri-County Outreach Worker Paul is a seasoned outreach worker, who first worked on the Hurricane Rita CCP grant. He was comfortable and successful in working with rural communities, and he established significant ties in those areas. When Ike roared through, Paul was recruited to help with the Texas P.R.I.D.E. CCP grant. He is a double retiree, having served as an assistant chaplain in the Air Force Reserve and as a probation officer. Paul has been valuable for his easy going nature and love of people. He has kept a good relationship with the press, leading local reporters to many human interest stories that highlight the CCP’s role in the community. He has also written articles to educate the community about the services available. Grace Drake, Spindletop Outreach Worker Belva Grace Drake (a.k.a. Amazing Grace) is Spindletop’s employee of the month. Grace was responsible for setting up outreach events at Dillards, two anniversary events, and a local job fair. Grace also participates in other staff presentations at local schools and community events. In her spare time, Grace is a business owner. She makes homemade bread. Jennifer Goodman, State Data Analyst Jennifer is a native Houstonian with deep ties to Galveston Island. Her Great-GreatGrandfather moved to the Island in the 1880s, and he and his family survived the storm of 1900. This legacy has given her the passion to work on the Texas P.R.I.D.E. CCP grant, so that she can help others on their road to recovery. Jennifer is responsible for compiling all data into reports for our federal partners. She is a master in Microsoft Excel, and has created graphs to track the cumulative totals of how many survivors have been reached throughout the areas served by the CCP. Jennifer received her bachelor’s of art in economics and history from the University of Texas at Austin. She attended UT on an academic scholarship. Contact Texas P.R.I.D.E. People Recovering In-Spite of Devastating Events Crisis Counseling Program Adult Mental Health Services Staff at the Department of State Health Services: Chance Freeman, Program Manager Phone: (512) 206-5516 Melva Richardson, Team Lead Phone: (512) 206-5748 Joy Counce, Program Specialist Phone: (512) 206-5866 Victor Hall, Program Coordinator-Harris County, Phone: (512) 206-4669 Jennifer Reid, Program Coordinator- Gulf Coast Center & Burke Center, Phone: (512) 206-4840 Allie Sebesta, Program CoordinatorSpindletop & Tri County, Phone: (512) 206-5864 Steffany Duke, Media Specialist and Editor Phone: (512) 206-5180 Daisy Scheske, Data Entry Specialist Phone: (512) 206-5098 Jennifer Goodman, Data Analyst Phone: (512) 206-5872 Ester Mata, Administrative Assistant Phone: (512) 206-4541 Olga Eckert, Program Coordinator-Harris County Phone: (512) 206-5181 Burke Center Serving Angelina, San Augustine, Houston, Jasper, Nacogdoches, Newton, Polk, Sabine, San Jacinto, Trinity, and Tyler counties. 4101 S. Medford Drive Lufkin, TX 75901 Phone: (936) 676-1252 Fax: (939) 634-8601 Gulf Coast Center Serving Brazoria and Galveston counties 7602 FM 1765 Texas City, TX 77591 Phone: (409) 908-9913 Fax: (409) 908-9413 Harris County Serving Harris and Ft. Bend counties 7011 Southwest Freeway Houston, TX 77074 Phone: (713) 970-7700 Fax: (713) 970-7730 Tri-County Serving Montgomery, Walker, and Liberty counties P.O. Box 3067 Conroe, TX 77305 Phone: (866) 393-3315 Fax: (936) 756-8490 Spindletop Serving Hardin, Jefferson, Chambers, and Orange counties 2750 S. 8th St. Bldg. E Beaumont, TX 77701 Phone: (409) 839-2284 Fax: (409) 839-2283 Programs We Partner With: Federal Emergency Management Agency, Governor’s Division of Emergency Management, Substance Abuse and Mental Health Services Administration Disaster Technical Assistance Center, Center for Mental Health Services, 37 Community Mental Health Centers, Substance Abuse Providers, Salvation Army, American Red Cross, Lutheran Social Services Disaster Relief, Inc., Neighborhood Center, Inc., East Texas Council of Governments, Meals on Wheels, Victims Relief Ministries, The Mosaic Center-Lufkin, TX, Second Mile Mission-Houston, TX This is a publication of the Texas P.R.I.D.E. (People Recovering In-Spite of Devastating Events) Crisis Counseling Program within the Texas Department of State Health Services (DSHS).