Practice Area
Pharmacist
The practice area covers: Hetton-le-Hole, Easington
Lane, and parts of Houghton-le-Spring and East
Rainton.
Your local pharmacist is able to give friendly expert
advice regarding over the counter medication that
can help with a wide range of common conditions
without an appointment.
Carers
GP’s (Family doctors)
The practice has an ongoing commitment to carers.
Please inform reception if you care for someone
paid or unpaid.
We also have Princess Trust leaflets and packs
available at reception.
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Your local GP practice provides a comprehensive
range of services including general medical advice
and treatment. If it is not life threatening call your
GP first. Your GP has your records and knows your
medical history, medicines and allergies.
GP Out-of-Hours
Some people who attend A&E. could be treated
elsewhere. By going to the right place first time you
can get the right treatment from your NHS.
Each year the A&E department in Sunderland
sees almost 61,000 patients, almost 9,000 of
these are from the Coalfields area.
This is an average of 171 patients per day, 25 of
which are from the Coalfields area. It is
believed a large proportion of these could
have been treated by their GP, a local
pharmacist or treated themselves with basic self
care, first aid and advice.
Many people automatically go to A&E as soon
as they feel ill or have an accident. Please
read the range of options listed to help people
get the treatment they need.
NHS 111
If you are not sure what to do and need some
advice you can ring NHS 111 24 hours a day, 365
days a year.
Francis Way, Hetton le Hole, Houghton le
Spring, Tyne & Wear, DH5 9EZ.
Tel: 0191 526 1177
Fax: 0191 517 3859
Hetton Group Practice trade as a Partnership
This service is only available when your GP surgery is
closed.
A&E Department
HETTON GROUP
PRACTICE
Walk-in Centres
These are GP/Nurse led centres at which you do not
need an appointment to be seen. You will be seen
in priority order. Open every day of the year.
A&E (Accident & Emergency)
A&E is an emergency service that should only be
used when people are badly injured or show
symptoms of a critical illness. A&E is not for minor
problems such as small bumps, cuts, coughs, flu and
earache or for illnesses that you have had for a
number of days.
Dr S E Barnes
MBBS MRCGP
Dr M E Stanley
MBBS Diploma in Sport Medicine
Dr S K Khaja
MBBS MRCGP DFFP
Dr J V Cook
MB CHB PHD MPHIL MRCGP DFFP
DRCOG
Dr A Woo Ling
MBBS MRCGP
Dr D C G Ross
MBBS MRCGP
Dr L McTeer
MBChB MRCGP
Dr A E Cox
MB ChB DRCOG
Dr A Cooke
MBBS MRCGP
Call 999
If you think a patient is suffering from one of the
following you must dial 999:
-Heart attack, sudden unexplained shortness of
breath, heavy bleeding, unconsciousness (even if
the patient has regained consciousness), traumatic
back spinal/neck pain.
Practice Manager:
Julie Tumilty
(BA Hons, Cert Mgmt, PG Cert)
Appointments
Day
Date
Time
Clinician
Self Care
A well stocked medicine cabinet will help you deal
with many common illnesses such as coughs, colds
and stomach upsets.
Office Manager:
Carol Smith
Practice Nurse:
Ann Turnbull / Linda Allan
Triage Nurse:
Helen Ellis
HCA:
Ruth Dosh / Judith Kirk
www.hettongp.nhs.uk
www.sunderland.nhs.uk/hetton
If you need to cancel any appointment, please give 48hrs notice
If you have any comments or suggestions on the
provision of services offered please contact reception.
Surgery Times
Repeat Prescriptions
From Monday to Friday we offer appointments with
GP’s and nurses in the morning from 8:30am
throughout the day at various times until 5:40pm. All
pre-booked routine appointments are for 10 minute
consultations. When telephoning for medical
attention the receptionist may ask a few details.
They have been trained to make these enquiries so
that we can help in the most appropriate way.
For patients on regular medication the right hand
side of your computer prescription may be used to
obtain a repeat prescription’ please tick the items
you require and leave the sheet at reception. You
may also post your request enclosing a SAE and your
new prescription will be posted back to you. You
may also benefit from a Repeat Dispensing Scheme
or an Electronic Prescription Service, please ask the
receptionist for more details. Requests for
prescriptions can be made by telephone or on-line.
Opening Hours
Monday - Friday
Saturday & Sunday
8:00am – 6:00pm
Closed
How to contact us
For appointments, general enquiries, home visits,
repeat prescriptions and enquiries please ring 0191
5261177 and listen to options available between
8:00am – 6:00pm. For non urgent enquiries please
ring between 10:00am and 4:00pm. Telephone calls
are now recorded for training purposes.
Sunderland Clinical Commissioning Group
(SCCG)
The SCCG can be contacted:
Pemberton House, Colima Avenue, Sunderland
Enterprise Park, Sunderland, Tyne & Wear, SR5 3XB.
Tel: 0191 5297000
Teaching / Training Practice
The practice is a teaching practice and takes
medical students form Newcastle University. As a
training practice we take qualified doctors on a 6
month rotation, these doctors require additional
experience of working within General Practice; all
registrars are supervised by our GP trainer – Dr Khaja.
What we expect from you
Treat us with respect and courtesy at all times. Let us
know when you no longer need an appointment or
cannot keep it so it can be offered to someone else.
The practice operates zero tolerance on abuse or
violence.
Home Visits
Home visits are more time consuming and so as the
doctors time is already limited, fewer patients can
be seen. It is very important that you attend the
surgery whenever possible. If you think you may
need a home visit please contact the surgery
‘before’ 10:00am so that if the GP feels that a home
visit is appropriate, visiting can be planned
effectively. In general, children and babies are
expected to be brought to the surgery.
Out of Hours Services
If you have a life threatening emergency please dial
999. For out of hours medical help, please ring 111.
Calls to the NHS 111 service are free from both
landlines and mobiles. If you are calling outside of
the area on behalf of a patient please ring 0191
4302597. The SCCG is responsible for commissioning
the OOH service. Houghton Primary Care Centre is a
local walk in centre which is open 10am-10pm Mon
to Fri and 8am-10pm Sat and Sun (Tel: 0191 5025660).
Computer and Confidentiality
All doctors, nursing and other staff who have access
to your computer or paper records have a very strict
code of confidentiality. You have a right of access
to any information held about yourself. Applications
to be made to the Office manager.
Facility for the Disabled
The practice conforms to the Disability Description
Act 1995.
How to Register a Patient
If you are living within our practice area and wish to
register with our practice, please bring with you your
NHS medical card and 2 forms of identification, one
of which must bare your current home address.
Patients rights to express a preference of
practitioner
We are a group practice and as such you have the
right to see the partner of your choice.
Complaints procedure
We operate a practice complaints procedure as
part of the NHS systems for dealing with complaints.
Our Office Manager (Carol Smith) will deal with any
complaints. Comments / suggestions may be left in
suggestion box in the waiting room.
Extended Practice Team – Tel: 0191 5263657
District nurses
Nursing Auxiliaries
Health Visitors
Midwives
School Nursing Assistant
Additional Services
Antenatal Booking Clinic
Child Health Clinic & Immunisation Clinic
Family Planning and Contraceptive Advice
Cervical Smear Clinic
Joint and Soft Tissue Injections
New Registration Health Checks
Influenza and Pneumonia Vaccinations
Foreign Travel Vaccines
Asthma / COPD clinic
Diabetic Clinic
Hypertension Clinic
Stroke Clinic
Minor Operation
Cryotherapy Clinic
C.Card Outlet
NHS health Checks
Smoking Cessation Clinic
Non NHS Service – e.g. pre-employment
medicals, HGV licence, acupuncture clinic