JOB DESCRIPTION
Job Title:
Program:
Reports to:
FLSA Status:
Case Manager
Program Services
Lead Case Manager
Non Exempt
Job Summary
Functions as a key component of a multidisciplinary team providing services to homeless
women and children. Provides direct, ongoing support and expertise through comprehensive
assessment, planning, implementation, linkage to resources and overall evaluation and
monitoring of individual and family needs. Promotes continuity of care through integrating the
functions of case management, victim services, job development, children services, the medical
clinic, life skills training and education, mental health services and pet care services. Maintains
accountability of care through case planning, the coordination of referral services participation in
multidisciplinary team meetings, and discharge planning of all assigned clients.
Principle duties and responsibilities
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Support The Shade Tree in their overall mission of providing safe shelter to homeless
and abused women and children in crisis and offering life-changing services promoting
stability, dignity and self-reliance.
Assess families and individuals for strengths, capabilities and barriers, including family
and social history, employment, behavioral health, criminal history and substance use to
determine level of functioning and services necessary to meet their needs.
Collect supplementary information needed to assist clients, such as employment and
education records, identification documents, medical records and school reports.
Assist families and individuals with identifying, establishing and meeting goals as well as
identifying appropriate steps towards achieving goals, including modifying goals as
needed, and evaluation of progress.
Address legal issues if needed, such as outstanding warrants and tickets, child
abuse/Child Protective Services involvement, assisting with hearings and providing
testimony to inform of custody arrangements, and any other legal services outlined in the
client’s case plan.
Facilitate and coordinate supportive activities with other program staff including:
employment assistance activities, such as job readiness and workplace skills training,
children’s services and life skills classes.
Maintain precise/accurate documentation of case management services, on all assigned
clients, through the use of paper-based client files and entries into the Bridges database.
Document all client encounters and contact made on behalf of clients.
Assist clients in obtaining necessary documents such as birth certificates, state
identification and Social Security cards, medical and education records if needed.
Identify and provide emergency crisis management services and intervention
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Perform weekly follow-ups assessing and documenting the quality and effectiveness of
services provided.
Cultivate caring, nonjudgmental, relationships with individuals and families; treat all
clients with dignity and respect.
Set and observe appropriate boundaries with clients; observe client confidentiality and
HIPPA protocols.
Advise and assist clients in obtaining assistance from social service programs such as
government programs, non profit programs and linkage with other community services.
Serve as a liaison and conduct service coordination meetings with outside agencies as
needed to assist individuals and families.
Assist in locating and referring clients to appropriate levels of housing and rental
assistance programs.
Identify and secure alternative placement of special needs clients who are not deemed
appropriate for communal living or who would put themselves, other residents, staff
members, or facilities at risk.
Assess clients and determine appropriateness for referral to on- and off-site assistance
programs such as job development and vocational rehabilitation programs, GED
preparation and literacy classes, and English as a Second Language classes.
Assist clients with preparation of forms such as housing leases, and service applications
Prepare and present Service and Behavior Contracts as necessary.
Communicate information to co-workers and other departments as necessary and
required to ensure effective continuity of service.
Participate in weekly Multidisciplinary Team meetings and discussions.
Maintain and report applicable statistics regarding programs and client services for grant
and other funding reports in a timely manner.
Ensure resources are used appropriately by eligible individuals and households; avoid
duplication of services being offered by other providers.
Enforce agency policies and procedures relating to client responsibilities.
Attend all mandatory staff meetings and training sessions.
React to changes productively and handle other tasks as they arise or are assigned.
Communicate and interact with co-workers, clients, volunteers, and visitors effectively
and professionally.
Represent and promote The Shade Tree and Noah’s Animal House services and
programs throughout the community.
Performs additional duties as assigned carrying out the TST mission. The duties listed
above are intended only as general illustrations of the various types of work that may be
performed. Specific statements of duties not included does not exclude them if the work
is similar, related or logical assignment to the position.
Minimum level of Knowledge, Skills and Abilities
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Bachelor Degree in Social Work, Psychology or related field with 1 year of successful
experience in case management
Ability to work effectively with people of varied socio-economic and cultural backgrounds
and disabilities.
Outstanding organizational, verbal and written communication skills
Ability to perform daily duties to achieve excepted outcomes and performance measures
with minimal supervision
Bilingual in Spanish/English, written/verbal, is a plus
Experience in facilitating trainings, outreach, and presentations.
Flexible and effective team player, able to adapt to changes and a busy environment.
Knowledge of available community resources.
Experience with MS Office: Word, Excel, Outlook, and internet research.
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Ability to effectively address multiple priorities and meet deadlines.
Ability to think critically, identify key issues, problem solve and implement effective and
creative solutions.
Physical Demands of Position
Standing
Walking
Sitting
Lifting
Carrying
Pushing
20% of time
20% of time
60% of time
30 lbs.
30 lbs.
30 lbs.
Pulling
Stooping
Kneeling
Reaching
Hearing
Speaking
30 lbs.
X
X
X
Approval by:
Executive Director’s Signature_______________________________
Date ___________
Human Resources Manager Signature________________________
Date ___________
I acknowledge receipt and understanding of this job description and of the requirements of this
position.
Employee Signature ______________________________________
Date ___________
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