NZQA registered unit standard
1980 version 8
Page 1 of 3
Title
Describe, from an employee perspective, ways of dealing with
employment relationship problems
Level
3
Credits
2
Purpose
People credited with this unit standard are able to: identify
statutory provisions relating to the resolution of employment
relationship problems; identify sources of assistance for the
employee; and describe strategies and procedures for dealing
with employment relationship problems.
Classification
Core Generic > Work and Study Skills
Available grade
Achieved
Entry information
Recommended skills
and knowledge
Unit 1979, Describe employment relationships and
agreements; and Unit 1982, Demonstrate knowledge of
collective employment agreement negotiation processes; or
demonstrate equivalent knowledge and skills.
Explanatory notes
The following legislation and any subsequent amendments provide reference, where
needed, for this unit standard:
Employment Relations Act 2000 (ERA)
Human Rights Act 1993 (HRA)
Privacy Act 1993
Health and Safety in Employment Act 1992
Parental Leave and Employment Protection Act 1987
Minimum Wage Act 1983
Wages Protection Act 1983
Holidays Act 2003
Equal Pay Act 1972.
Outcomes and evidence requirements
Outcome 1
Identify statutory provisions relating to the resolution of employment relationship problems.
Range
includes – personal grievances and disputes.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
1980 version 8
Page 2 of 3
Evidence requirements
1.1
Objects of the ERA relating to the resolution of employment relationship
problems are identified.
1.2
Grounds for personal grievances specified in the ERA are identified.
1.3
Grounds for disputes over employment agreements specified in the ERA are
identified.
Outcome 2
Identify sources of assistance for the employee.
2.1
Sources of assistance for dealing with personal grievances, disputes and other
employment relationship problems are identified by name, requirements for
representation, services provided, and costs.
Range
sources of assistance may include – unions and relevant websites;
sources of assistance include – the Department of Labour’s
Mediation Service.
Outcome 3
Describe strategies and procedures for dealing with employment relationship problems.
Range
employment relationship problems include but are not limited to – personal
grievances arising from the employment relationship; disputes arising from the
employment agreement.
Evidence requirements
3.1
Strategies are described for on-site resolution of employment relationship
problems.
3.2
Procedures and parties involved in employment relationship problems are
described in terms of resolving employment relationship problems under the
ERA.
3.3
The procedures and parties involved in resolving claims of discrimination and/or
sexual harassment under the HRA are described.
3.4
A course of action is described that illustrates how procedures in the ERA may
be initiated to deal with employment relationship problems.
Range
one course of action for each kind of employment relationship
problem.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016
NZQA registered unit standard
Planned review date
1980 version 8
Page 3 of 3
31 December 2018
Status information and last date for assessment for superseded versions
Process
Version Date
Last Date for Assessment
Registration
1
22 November 1994
31 December 2015
Review
2
31 October 1996
31 December 2015
Revision
3
27 March 1998
31 December 2015
Review
4
28 November 2000
31 December 2015
Revision
5
9 May 2002
31 December 2015
Rollover and
Revision
6
20 April 2006
31 December 2015
Review
7
16 July 2010
N/A
Rollover and
Revision
8
18 June 2015
N/A
Consent and Moderation Requirements (CMR) reference
0023
This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
Please note
Providers must be granted consent to assess against standards (accredited) by NZQA,
before they can report credits from assessment against unit standards or deliver courses
of study leading to that assessment.
Industry Training Organisations must be granted consent to assess against standards by
NZQA before they can register credits from assessment against unit standards.
Providers and Industry Training Organisations, which have been granted consent and
which are assessing against unit standards must engage with the moderation system that
applies to those standards.
Requirements for consent to assess and an outline of the moderation system that applies
to this standard are outlined in the Consent and Moderation Requirements (CMR). The
CMR also includes useful information about special requirements for organisations wishing
to develop education and training programmes, such as minimum qualifications for tutors
and assessors, and special resource requirements.
Comments on this unit standard
Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to
suggest changes to the content of this unit standard.
NZQA National Qualifications Services
SSB Code 130301
 New Zealand Qualifications Authority 2016