THE ROYAL BOURNEMOUTH AND CHRISTCHURCH HOSPITALS NATIONAL HEALTH SERVICE FOUNDATION TRUST Minutes of the Annual Members’ Meeting held on 28TH SEPTEMBER 2010 at the Village Hotel, Deansleigh Road, Bournemouth PRESENT: Mrs S Bungey (in the chair) Deputy Chairman Mrs J Baker Bournemouth Mr D Bellamy Bournemouth Mrs G Brown Bournemouth Mr L Burden Poole Borough Council Mr P Carey Bournemouth Mrs S Carr-Brown Bournemouth Mr D Dickson Staff Mr D Dundas Bournemouth Mr D Feegrade Staff Mr L Foord Hospital Volunteers Mr A Hall ED, Christchurch & Purbeck Mrs M Harwood Bournemouth Mr J Hempstead New Forest Mr K Hockey Bournemouth & Poole PCT Mrs S Roberts ED, Christchurch & Purbeck Mrs F Stephenson Staff Ms C Sutton NHS Dorset Mr J Watts-Phillips ED, Christchurch & Purbeck Mr P Weaver Poole Mr A Spotswood Mrs J Stichbury Mr B Ford Mr S Hunter Mr S Peacock Mrs K Allman Mr K Tullett Mrs R Lawry Mrs D Ruffer Ms B Atkinson Mrs H Lingham Chief Executive Chairman Non Executive Director Director of Finance & IT Non-Executive Designate Director of HR Non Executive Director Trust Secretary Governor Co-ordinator Director of Nursing Chief Operating Officer 59 Members of the Public 12 Members of Staff APOLOGIES: Mrs M Baker Mr D Bennett Mr M Desforges Miss C Fern Mr R Ford Mr D Fox Mr L Kaufman Poole Non-Executive Director ED, Christchurch & Purbeck New Forest Staff Dorset County Council Bournemouth ___________________________________________________________________________________________________ PAGE 1 OF 4 Mrs J Littman Mr I Metcalfe Mrs A Pike Mr R Renaut Dr G Thomas Dr M Armitage 1/10 Bournemouth Non- Executive Director Non-Executive Director Director of Service Development Bournemouth University Medical Director WELCOME BY THE TRUST CHAIR The Chairman welcomed all members present then invited all Directors and Governors to introduce themselves. She confirmed the purpose of the Annual Members’ Meeting was for the Board of Directors and Council of Governors to report to the membership on the activity of the Foundation Trust during 2009/10 and to provide information about the forward plan for the current financial year. 2/10 MINUTES OF ANNUAL MEETING HELD ON 28TH OCTOBER 2009 The Minutes of the Annual Members Meeting held on the 28th October 2009 (Appendix A to the agenda) were received as a record of that meeting. 3/10 REPORT FROM THE TRUST CHAIR The Trust Chair gave a presentation and commented on the Trust’s commitment to putting patients first. She explained the importance of ensuring quality and minimising risk. She noted that the Board visits wards regularly to ensure that they are aware of what is happening at ward level. The Trust Chair introduced the patient survey results and informed the Members that the Trust is moving towards real time surveying. She commented on some of the positive areas of feedback and also recognised that there are some areas that need further work. Importantly she highlighted that action is taken to address any issues and themes identified by the surveys for example: Reviewing and changing the appointment process to reduce waiting times “Staffing up” to support phone queries e.g. in Ophthalmology Enhanced training e.g. provision of short DVD/video clips to familiarise patients in advance of procedures The Trust Chair then handed over to the Chief Executive to present the 2009/10 Annual Report and Forward Look to 2010/11. 4/10 PRESENTATION OF THE 2007/08 ANNUAL REPORT AND FORWARD LOOK TO 2009/10 ___________________________________________________________________________________________________ PAGE 2 OF 4 The Chief Executive gave an presentation on key aspects of performance in 2009/10, including: Unprecedented success - acute hospital of the year award. Safe hospital of the year award Management capability and capacity Improvement to the patient experience as a whole No cases of MRSA in the last year 98% of people would recommend the Trust Strong financial performance and good governance according to Monitor He also highlighted important issues for 20010/11: Reducing the period of time patients spend in hospital whilst ensuring safe discharge arrangements are in place Increased theatre efficiency Electronic rostering of shift based staff Procurement savings Corporate and management savings More efficient administration and clerical functions The Chief Executive highlighted the key decisions for the Board in the coming year: Christchurch Hospital – developing the site to offer re-ablement services Palliative Care – there is a need to upgrade inpatient and day hospital facilities Inpatient Haematology – improving the ward environment for cancer patients and using the £2m raised via the Jigsaw Appeal. The Chief Executive then handed over to the Deputy Chairman 05/10 REPORT FROM DEPUTY CHAIRMAN The Deputy Chairman of the Council of Governors gave a presentation on the activities of the Governors in the past year including: constituency talks and public events; and Council of Governors work programme including the attendance at Governor Led Committees. She also highlighted the following important issues for the 2010/11 year which included: the continued development and increase of the membership; improved dialogue with members through the use of electronic communications the development of better links with members and the local community; 06/10 CLOSE ___________________________________________________________________________________________________ PAGE 3 OF 4 The Chairman thanked all those present for attending the Annual Members’ Meeting and declared the meeting closed. ___________________________________________________________________________________________________ PAGE 4 OF 4