JAMES M. VANHATTEN
303-881-4410
252 South Monaco Parkway
Denver, CO 80224
jvanhatten@gmail.com
Quality-focused IT professional with diverse experience including software, hardware, and systems support in addition to
databases, analysis, reporting, and business intelligence.
Flexible, adaptable, and able to perform under pressure and meet deadlines resulting from four years of extensive training as
an Intelligence Analyst in the United States Army with a TS-SCI security clearance.
Ability to develop effective solutions to complex problems through strong analytical and troubleshooting skills with
excellent attention to detail.
Effective communicator able to explain complex processes in easy-to-understand terms and work with diverse groups
efficiently.
TECHNICAL SKILLS
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Certifications: MCITP – Server Administrator (coursework complete – tests pending)
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Operating Systems: Windows 3.x/9x/NT/2000/XP/Vista/7/Server 2008, HP 3000 Mainframe
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Networking: Active Directory, TCP/IP, DHCP, DNS, LAN/WAN, WINS, DSL, FTP, VPN, Ethernet, wireless

Languages & Applications: T-SQL, PL/SQL, Crystal Reports and Enterprise, Business Objects and Enterprise,
SQL Server 2000/2005/2008, SQL Server Enterprise Manager, SQL Server Management Studio, Oracle, TOAD
for Oracle, MS Office Professional, Project, Visio, Access, SharePoint
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Hardware: GlobalScape Secure FTP Server, Tier II Help Desk, repair, routers, modems, printers, maintenance

Prior Experience: C, C++, C#, HTML, XML, Cobol, Active Reports, Visual Studio, Unix, Linux, Mac OS, GIS
EDUCATION

LeaderQuest, Centennial, Colorado, 2010 MCITP – Server Administrator Training Course, tests pending

Business Objects, Englewood, Colorado, 2007 Business Objects XI R2 Report Design I, II, III

United States Army Intelligence School, Fort Huachuca, Arizona, 2001 Military Intelligence Analyst Course,
Distinguished Honor Graduate

University of Phoenix, Englewood, Colorado, 1999 Master of Science, Computer Information Systems

Iowa State University, Ames, Iowa, 1997 Bachelor of Science, Forestry
PROFESSIONAL EXPERIENCE
Laser Production Artist
Award and Sign, Greenwood Village, Colorado
January 2011 – Current
 Expertly operate three Universal Laser Systems laser machines in a timely and efficient manner to engrave and cut
variety of materials with regards to job management, quality, and deadlines. Daily use of CorelDraw X4 to
produce graphic design layouts and client proofs.
Independent Consultant
Self-Employed, VH Consulting, Denver, Colorado
February 2009 – Current
 Perform desktop support functions including systems setup, installations, upgrades, migrations, maintenance,
configuration, and troubleshooting & resolution for desktops, laptops, netbooks, software, hardware, and PC
components and peripherals ensuring ongoing usability. Establish and maintain both wired and wireless local area
networks including hardware configuration. Provide Virus, Spyware, and Adware removal and protection, PC
tune-ups, security solutions, and data backups.
Reporting Analyst
Enterprise Intelligence Group, TeleTech Holdings Inc., Denver, Colorado
September 2007 – January 2009
 Supported day-to-day operations and business intelligence projects while working with team members, clients,
and business partners at all levels to define, design, and develop reporting solutions. Analyzed reports and
implemented improvements to optimize system and report performance and better utilize system resources.
Member of an RFP team responsible for evaluating and selecting a new business intelligence product to be used in
the creation of a corporate dashboard showing real time global key performance indicators.

Responsible for timely and accurate global distribution of a daily Technology and Operations (TOPS) report to
company executives summarizing eight global key performance indicators. Accountable for accurate data
retrieval and validation for the TOPS report and an accompanying PDF dashboard from multiple internal and
external SQL and Oracle data sources on a daily, month-to-date, and year-to-date timeframe.
Loss Prevention Specialist
Recreational Equipment Inc., Denver, Colorado
April 2006 – April 2007, April 2009 – July 2009
 Worked with store management to ensure Loss Prevention and Safety policies were implemented and followed
and took a proactive approach to reducing shortage and investigating and resolving losses. In charge of Loss
Prevention training, internal investigations, minor facilities management, and security and safety of all store
associates, customers, and merchandise.
Report Developer/Script Writer
Holden Marketing Support Services, Denver, Colorado
September 2005 – September 2007
 Responsible for development, implementation, delivery, maintenance, and archiving all company reports.
Worked with clients, end-users, and managers to design, test, and implement call center agent scripts for multiple
inbound and outbound campaigns. Accountable for creating, maintaining and updating evolving agent scripting
for multiple call centers.
Tier II Desktop Support
Apex Systems Inc., Denver, Colorado
April 2005 – August 2005
 Member of a Tier II Desktop Support Team for Unisys Systems contracted by the Department of Defense (DoD)
responsible for installing, configuring, upgrading, and replacing hardware, software, and printers in a Microsoft
Active Directory and Novell network environment. Accountable for desktop support and problem resolution for
1500+ users following a Microsoft Windows XP and Office 2003 migration while meeting government SLA
deadlines.
Intelligence Analyst
United States Army, Germany & Iraq
November 2000 – November 2004
 Iraq – Member of an Intelligence Collection & Management Cell in Iraq accountable for the collection, analysis,
and dissemination of tactical intelligence including special intelligence reports, operational plans, and daily
briefings to the combat commander. Established and operated a local intelligence network of indigenous
personnel in Iraq that was directly responsible for the capture of numerous enemy personnel and equipment.

Germany – Responsible for Anti-Terrorism/Force Protection training, Personnel Security, and Physical Security
for 750+ military personnel ensuring unit preparedness and awareness, appropriate security clearances, and
security of sensitive and high value equipment. Accountable for sensitive intelligence materials and documents as
well as over $150,000 of military and intelligence equipment for over 3 years with 100% accountability.
System Administrator
Electronic Storefronts Inc., Denver, Colorado
April 2000 –August 2000
 Managed a small internet company’s SQL, IIS, Exchange, and FTP Servers on a Windows NT network with
minimal downtime ensuring connectivity and productivity. Performed system and network administration duties,
hardware maintenance and upgrades, and software installations and updates. Installed and configured DSL for
clients providing high speed internet connections in an efficient and timely manner to limit downtime.
Project Manager
Kinko’s, Denver, Colorado
Novemb er 1998 – March 2000
 Planned, organized, and monitored the status of all ongoing and upcoming projects with a digital tracking and
logging system to ensure efficiency and customer satisfaction. Coordinated maintenance and upkeep on all Xerox
systems resulting in minimal downtime or loss of productivity. Resolved scheduling conflicts with managers
improving customer service and resource allocation. Supervised and instructed up to 7 subordinates per shift
ensuring comprehensive training and smooth operations.
VOLUNTEER EXPERIENCE
Denver University and YMCA Youth Sports Volunteer
Denver University and Schlessman Family YMCA, Denver, Colorado
August 2009 – Current
Information Technology, Classroom, & Fieldtrips
DPS Denver Green School, Denver, Colorado
August 2010 – Current