Ashley Women’s Center
Job Description
Title:
Team:
Reports To:
Surgery Coordinator
Business Services
Business Services Coordinator
Organization Goal: To be the premier OBGYN facility in the Gaston County and
surrounding area.
Team Goal:
To provide efficient, comprehensive, and informative service to
patients when dealing with the business aspects of their care.
Essential Role of the Surgery Coordinator:
Schedules inpatient and outpatient surgery cases for all AWC
patients.
Standards of Excellent Performance:
 Schedule all inpatient/outpatient surgical procedures. Make appropriate pre-op
and post-op appointments.
 Adjust physician office schedules to coordinate with the surgical procedures
scheduled.
 Complete all paperwork for each procedure and ensure that all paperwork is ready
and available at the time of the patient’s pre-op appointment.
 Prepare insurance information with the needed ICD-9 and CPT codes for the
referral coordinator to obtain the benefits and authorization for the surgery.
 Inform the physicians of their surgery cases at least one day prior to the scheduled
procedure.
 Fax all pre-op information and lab results to the Professional Center before the
patient’s scheduled surgery date.
 Assist the patient with their questions and concerns regarding the scheduled
surgical procedure. Provide literature and other resources as necessary.
 Complete all disability paperwork for patients.
 Serve as back-up for the maternity coordinator, GYN referrals, insurance calls
and cards, front desk, and switchboard.
 Prepare monthly collection reports for the Collections Coordinator.
Surgery Coordinator
March 2005
Performance Requirements:
 Maintain patient confidentiality at all times.
 Courteous, helpful, and professional at all times.
 Interface with computers and general office equipment effectively.
 Learn and adapt to new concepts and procedures quickly.
 Provide feedback and input into the surgery scheduling process.
 Accuracy and attention to detail.
 Ability to communicate well with people both in personal contact and on the
telephone.
 Good organizational skills.
Education and Qualifications:
 High school diploma or equivalent (GED)
 Previous experience or training in office procedures and/or customer service
preferred.
 Ability to use basic office equipment such as telephones, computers, copiers, fax
machines, etc.
 Possess the necessary tact to deal with people with professionalism and
diplomacy.
Working conditions:
 Medical office environment.
 Multi-task oriented position.
 May require sitting for long periods of time.
 May involve contact with angry, upset, or ill persons.
 Must interact with patients, the general public, other office personnel, and
healthcare providers.
 May require auditory and visual acuity to handle patients and family members.
Work Schedule:
 Monday through Friday, 8:00 am to 5:00 pm. (subject to change)
 Lunch = 60 minutes. Time of lunch period determined by Team Coordinator.
 Requires at least one evening per week of “late night” duties
 May require occasional overtime depending on late nights, office meetings, and
patient volume.
Surgery Coordinator
March 2005