1241 GRANVILLE AVE #7
LOS ANGELES, CA 90025
NORDST@GMAIL.COM
(424) 901-9556
DENNIS NORDSTROM
http://dennisnordstrom.weebly.com
OBJECTIVE
Thoughtful User Research professional, seeking a position at a company, which will allow me to
utilize adept skills in user centered research and transform that research into actionable design
outcomes.
Areas of Expertise:
 Conducting ethnographic research, contextual inquiries, user-observations, and more
 Testing ideas and prototypes through usability tests, cognitive walkthroughs, A-B prototype
tests, heuristic analysis, and more
 Facilitating participatory design sessions, focus groups and stakeholder workshops
 Analyzing qualitative and quantitative research
 Working with stakeholders to develop concepts that are innovative and functional
 Prototyping concepts for user testing
 Impeccable interpersonal skills, discussing design outcome with product users
 Working with agile SCRUM methodology
 Managing and training other user research professionals
EXPERIENCE
User Experience Consultant
Sep. 2008 – Mar. 2009
Freelance, Sydney, Australia
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Performed usability tests and cognitive walkthrough on Martin Luther King Jr. Foundation
(LUKMEF) webpage
Developed designs to support user experience standards and trends
Documented designs with wireframes, flowcharts, and site map
Design Researcher
Jan. 2008 – July 2008
News Digital Media, Sydney, Australia
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Organized, conducted and documented user research projects on tight timelines
Created recruitment specifications
Conducted ethnographic studies, user interviews and contextual inquiries
Ran usability testing sessions
Provided adept research-insights into the explanation on the improvement of existing
websites through analyzing research
Facilitated workshops with stakeholders to use the research-insights to create actionable
concepts and designs
Acted as the users’ advocate within the designers’ and stakeholders’ groups
Promoted exceptional teamwork; designing products that were intuitive and elicited good
user experience alongside a group of design researchers and user-experienced architects
Technical Skills:
-Adobe Illustrator
-Adobe Photoshop
-Adobe InDesign
-Adobe Premiere
Pro
-Apple iMovie
-MS Word
-MS PowerPoint
-MS Excel
-MS Visio
-OmniGraffle
-Tobii Eyetracker
-Morae
Languages:
-English (fluent)
-Danish (fluent)
-German (fluent)
-French
(understood)
Memberships:
-Anthrodesign
Dennis Nordstrom
Two key projects I worked on while at News Digital Media include:
 The Australian Business Vertical :
 Provided research, behaviors, and highlights needed to help redesign a
website to be more intriguing and relevant to the Australian target market
 Responsible for the user experience research, being present in design
meetings as a users’ advocate
 Redesigned vertical can be viewed at:
http://www.theaustralian.news.com.au/business/
 A blog about the design process can be viewed at:
http://www.usit.com.au/2008/11/07/the-australian-business-redesign/
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News.com.au Travel Vertical:
 Planned, organized, analyzed, and carried out the research needed to
redesign their content needs
 Composed a report containing research insights, design recommendations
and implications
 Presented research and facilitated a design workshop of roughly 20
individuals
 A portion of the design, titled: “Destination Guides” can be viewed at –
http://www.news.com.au/travel/world/
Design Research Intern
May 2007 – Oct. 2007
Pitney Bowes, Shelton, CT
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Performed ethnographic studies; developed and tested concepts in collaboration with
clients and the multi-disciplinary design team
Productively facilitated research, providing analytical frameworks for the ethnographic
studies that would inform the design team of a qualified and competitive marketing service
Conducted participatory design workshops with stakeholders, designers, and
representatives from selected target markets
User Research Intern
Sep. 2006 – Oct. 2006
TS Build Up, Sonderborg, Denmark
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Organized user-ethnographic studies on hospitals, designed a new company logo, and was a
member of the business-development consultation
Gained proficient business experience and broadened professional perspectives
User Experience Research – Thesis Project
Feb. 2006 – July 2006
Invisense, Holbak, Denmark
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Organized and conducted ethnographic studies and user interviews over a 4 week period
Analyzed the research material
Composed a User-Ethnography on pharmacies
Facilitated a design workshop in which designers used the ethnography to create product
concepts
Transformed product concepts into actionable design outcomes
Dennis Nordstrom
User Experience Design Intern
June 2005 – Aug. 2005
Invisense, Holbak, Denmark
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Organized and facilitated workshops with the purpose of developing and testing a mobile
phone application
Through relevant exercises revolving around the application features we were able to
achieve valuable insights into where the needs and goals were and how to meet them
Personally conducted research to design an Information Architecture for the application
EDUCATION
Master of Science – IT Product Design
2004 – 2006
Mads Clausen Institute/University of Southern Denmark, Sonderborg
o Created a User-Ethnographies thesis – Focus: “How Ethnography Informs Design”
Bachelor of Arts – Culture and Language Mediation
2001-2004
University of Southern Denmark, Sonderborg
o Main focus on English and German
o Wrote a Bachelor’s project about the stereotypical influence of advertisements in
magazines and newspapers – Focus: national and female stereotypes
Extra Curricular Achievements/Activities:
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Organized and facilitated User Centered Design Processes for companies during my
Master’s program (2005-2006)
BA in Business Administration at the University of Southern Denmark, attending the
following courses at a guest semester: Business Administration, EEC-Law, Business-Law, and
Basic IT
PUBLICATIONS
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“Put the Person in the Persona” – EPIC 2008, Copenhagen (2008)
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“Match the Space to the Case” – SiDER ’05, Sonderborg / NORDES ’05, Copenhagen (2005)
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People and Products – http://peopleandproducts.terapad.com (Present contributor)