700. MEMBER RELATIONS * Edwards, "Engagement Surveys" – To help us serve our members better, to gain additional volunteers, and to find out if our members were classified correctly- two different engagement surveys were mailed. The M members received an engagament survey with their annual policy survey. To get a better response, members were given an incentive of money off their dues for returning the survey. 88 were returned. The A members received their survey alone, and were given the incentive of being entered into a drawing for having their dues paid for the upcoming year. 175 were returned. These surveys also served as a way to update the demographic information of our members. Through these surveys we have gained an additional group of volunteers for action requests and AITC programs. We also were able to reclassifiy 13 members to voting members. Several new program ideas were surfaced, as well as, ideas for businesses to ask to become involved in the local discount program. Calhoun, "M Member Thank You Packets" – When we sign a new member, we send a thank you letter and within the letter we mention what programs we worked on locally, state and nationally. We give them the date of our next county annual meeting and encourage them to attend. In the packet we place a Farm Week for farming along with a Partners Magazine so our farmers can see what is going out to our non-farm members. We include a copy of our FB publication and the brochure, D:\116096845.doc -1- 700. MEMBER RELATIONS “Putting it All Together”. We feel this is a very important piece of information that explains the history of Farm Bureau and our affiliates. For our non-farming members, we include the book, “Code of Country Living”. We feel this important to help them to understand rural life and how they will need to make adjustments from their urban living. We also send them the “Value Card” along with their membership cards. We also invite the farming members to drop in a pick up their free hat. This gives us an opportunity to meet them at the office and familiarize themselves with the office personnel and manager. Our 5 committee members were very instrumental with input in what they would like to see in the packet. Brown, "Customer Appreciation Day" – Second year we held a Customer Appreciation Day in conjunction with our Country® Financial agents. We held our Customer Appreciation Day on August 10th at the American Legion Hall. The American Legion Hall had just finished remodeling their hall across the street from our Farm Bureau Office and we were the first to be able to use the hall. We publicized our Customer Appreciation Day in our countywide newspaper covering 7,000 households, FarmWeek Ad in From The Counties column going to our 478 voting members. Also, we put up flyers around in our community along with slips handed out to our customers that stopped by our office prior to our Customer Appreciation Day. We started our Customer Appreciation Day serving lunch from 11:00 until 2:00. Everyone attending was able to D:\116096845.doc -2- 700. MEMBER RELATIONS stop and visit with our Member Relations Chairman at our two tables of Farm Bureau displays for Associate members and Voting members. We had typed up information on blue paper to pass out on Illinois Farm Families Offer “Free Groceries for a Year!” That went over very well. We also had at our display Power Up information slips for our members to learn more on Illinois Farm Bureau Top Successes for both Associate members and Voting members along with benefits available to our members. A couple of our Board of Directors passed out information on FB Act and how they could sign up to receive text alerts, receive automated phone call at home or mobile phone or recorded phone messages for IFB action requests. Country® Agents had a display table just inside door to greet and visit with clients. Also, we had a table with door prizes for everyone attending to register to win. A very rewarding Customer Appreciation Day greeting our members along with working with Country® Financial Agents. The Young Leaders, Farm Bureau Board of Directors and Women’s Committee served meal for around three hundred attending. Gallatin, "November 23, 2010 we held our County Farm Bureau Annual Meeting featuring our Adopted Legislator" – The planning for the program took over 3 months of logistics. Securing a plane ticket, additional transportation, as well as county tours were all part of the planning. Our manager & administrative assistant reserved the location & D:\116096845.doc -3- 700. MEMBER RELATIONS catering service. We had 3 volunteers take our adopted legislator on tours of the county. Over 98 people had the opportunity to hear our adopted legislator speak. Also in attendance were representatives for a congressmen, 1 rep. for a U.S. Senator as well as our IL Representative & IL Senator. We held a 50/50 raffle for our AITC program. A county member hosted the adopted legislator & his assistant. Those who were in attendance said this was one of the best annual meetings we have ever held. Hamilton, "Assistant's Contest" – Many times we overlook the assistants who work for the affiliated company staff. The assistants are in contact with the members sometimes more frequent than the agents. Our membership committee (5) wanted to show the assistants our appreciation for all their efforts. A contest was developed for the last four months (May, June, July, August) of our membership year for the assistants in particular. The contest rules were as follows: For each new member and reinstatement collected the assistant would get to draw for prizes from a hat. New or reinstated associate members they could draw once, for new or reinstated farmer members they could draw twice. Three luncheons were sponsored during those four months of the year to give updates to the assistants and to allow those eligible to draw for prizes. Prizes ranged from $1 instant lotto tickets to $50 gift certificates. The assistants loved D:\116096845.doc -4- 700. MEMBER RELATIONS the program and they appreciated being thought of. The contest creates great rapport with the assistant and his or her agent. * Edgar, "Past, Present, Future – Where Do We Go From Here?" – This year our Farm Bureau decided to put together focus groups to learn what our organization could improve. There were six groups of 15-20 people invited to talk about Farm Bureau, our programs, benefits, strengths and weaknesses as an organization. There were two farmer groups, past presidents of the organization, agribusiness leaders, lady land owners/women of Farm Bureau, and young farmers. The discussion was lead by outside moderators who weren’t afraid to ask the tough questions. The results of the focus groups were then given to the board of directors for review, and the board then formulated a plan of action. Through this process, we have learned we do some things well, and we need to improve on answering the question for the community, "What is Farm Bureau?" We have put the plan into action and have developed new programs, advertising methods, and tried to improve upon what the membership indicated in the focus groups. This was a highly successful program from which the entire membership of our county is benefitting from. There were 58 volunteers, 2 Illinois Farm Bureau staff, and 1 staff person from this county who implemented this program. D:\116096845.doc -5- 700. MEMBER RELATIONS White, "Young Leader Pistol Shoot" – In past years, our Young Leader Committee has sponsored an annual Clay Shoot as a fundraiser for YL programming. However, our local trap range was sold by the city this year. To replace that event, our committee developed a Pistol Shoot event. We worked with the local Rifle Club to develop plans for the steel target shoot. We designed a dedicated web page for the event, and set it up to accept online registrations. Our Young Leader Committee members sought sponsors of the event, securing 19 sponsors at $100 each. For their sponsorship they received a sign at the event, recognition at the event, their name on our website, and recognition in our county publication. We also produced flyers to put up around the county, and produced a Facebook ad which produced 238,602 impressions and 37 click-throughs to our website. We worked with a local gun dealer to provide a Browning MS Camper .22 target pistol as the first place prize ($350 value). We had 3 different shooting stations. Each shooter shot 5 targets, 5 different times at each station; for a total of 75 shots. Each round was timed. The person with the lowest time won the event. We had 13 shooters participate. We served lunch and invited Valinda Rowe, spokesperson for Illinois Carry to talk to the group during lunch. She gave an update on various gun rights legislation and lawsuits. After lunch, several shooters stayed for some fun shooting. The committee raised $686 the first year. We submitted the results of the shoot to local media D:\116096845.doc -6- 700. MEMBER RELATIONS and posted it on our website. 10 volunteers from the YL Committee & the Rifle Club helped. McDonough, "Governance Minute" – Leadership development of our board of directors is a priority in our county. To help facilitate leadership growth, at each board meeting we have a “governance minute.” Over the past year we have been going through a governance book published by www.boardsource.org that has one or two page issues for nonprofit boards to consider. Topics range from responsibilities of boards to different policies to consider implementing. The board has enjoyed this and feels it adds value to their service. Mason, "Harvesting crops for a sick farmer" – When a Farm Bureau member became critically ill at the beginning of harvest, it made sense for the Farm Bureau to volunteer for organizing the harvesting of his corn crop. Many farmers had called the family offering to help, but the family needed to focus their time on their loved one. We met with the family to learn about the fields that needed to be harvested, who had volunteered and to brainstorm about others who would probably help if asked. From this time forward, the family told anyone who wanted to help, to contact the office. A church women’s group volunteered to prepare a meal, so anyone who called wanting to donate food was referred to that group. Volunteers were lined up for each field for combines, grain carts and D:\116096845.doc -7- 700. MEMBER RELATIONS trucks. Also, a field coordinator was lined up for each field, to track loads and to be a point person if there were any problems. A volunteer was also lined up be at the elevator to track loads for each field, as each field had different landlords and grain splits. On September 30, over 75 volunteer farmers went to their respective fields, then were transported to a central location for coffee, doughnuts and a prayer. After the kickoff, everyone got to work. Within approximately four hours, over 600 acres of corn were harvested. We had tremendous media coverage, with at least 3 television stations and 3 newspapers covering this volunteer event. In the end, we had a waiting list of volunteers wanting to help. This was truly one of the most amazing things we have done. Lee, "Member Appreciation Dinner" – February 8, 2011. 100% Membership Committee. Membership appreciation and retention is a high priority for the CFB Membership Committee. In an effort to show their appreciation for our members, the 5-person committee hosted a Membership Appreciation Dinner. All voting members were invited. In total, approximately 80 members attended on the bitterly cold evening and enjoyed a complimentary meal, a member benefits presentation by Melissa Rhode and as well as a market outlook presentation. Door prizes were also awarded. Great feedback was received from all in attendance and the committee plans to continue the program in the future. D:\116096845.doc -8- 700. MEMBER RELATIONS * Marion, "Volunteer M Member Drive" – The CFB Membership Committee issued a challenge to the local board members to sign at least 1 voting member each. They said this would allow the FB to make voting quota. The Committee first reviewed the FSA listing, FS Patron list and township maps to develop a list of prospective M members. The committee then invited Melissa Rhode to meet with the volunteers and kick-off a week long membership drive. 12 board members and volunteers attended the kick-off meeting. After one week, the volunteers met again at the FB office to report their results. The volunteers signed 18 voting members and 3 associate members during this week. The membership drive continued from mid February till the end of April. At the conclusion of the drive, the volunteers signed 36 Voting members and 4 Associate Members. 11 of the the 16 board members signed at least 1 voting member per the challenge. The top membership recruiter signed 10 new voting members and the 2nd person signed 7 new Voting Members. As a result of this outstanding membership drive, our county farm bureau was able to achieve voting member quota and finished 2nd in Voting Member gain in the state. Some of the tools utilized during the drive included: each new member received a Farm Bureau Gate sign with their name (value $8.00), a FB Cap (value $2.00), a County Plat Book (value $10.00), and 2 tickets to our Market Outlook Meeting (value $10.00). The committee felt it was worth the $30.00 per new membership in incentives to sign a new member if we could sign them for several D:\116096845.doc -9- 700. MEMBER RELATIONS years. The board members had fun with the membership drive and they were genuinely surprised at how easy it was to sign a new member. Many of the prospects indicated that they had never been asked to join. The Membership Committee is also discussing next year’s drive and they are thinking of prospects to contact. We are very excited about the enthusiasm on our board for membership. Hancock, "Promoting the Value of FB Membership through Social Media" – Do you want to increase expose to your CFB Members? Then, social media is the place you need to be. Our CFB is currently using Facebook and Twitter to effectively communicate with our members. At least 1-5 times a day, we post information to our accounts. We promote events, meetings, FB discounts, and general news items that we want to get our members’ opinions about. We’ve posted videos, commercials, and other items we feel our members would want to see. Social media expansion is important because this provides foundations for broader / faster mindshare. In fact, social media has become part of our daily routine. By continuing to use social media to communicate with our members, we feel that it has broadened our relationships with our members. The impact of social media can have an affect of reaching thousands, maybe millions of people? We feel like it is our responsibility to make sure we’re telling the farmers side of the story. 2 Staff, 450 D:\116096845.doc -10- 700. MEMBER RELATIONS friends. We are new to Twitter so we’re in the beginning stages of inviting people to follow us. (Hey, you got to start somewhere). Mercer, "Summertime Cookout" – In June, 52 Prime Timers enjoyed a cook-out at the home of a former County Farm Bureau Manager. Those attending brought potluck dishes and the former Manager cooked pork chops. Following the meal, the attendees enjoyed a couple of games led by the Coordinator and the Manager. Bingo, which is always a favorite of the group, was one of the games played and prizes were awarded to the winners. The other was a "gift grab" type of game where the Coordinator and the Manager purchased around thirty $1 - $5 gifts, such as small trinkets, tools, candy, food items, etc. and wrapped them in large boxes with a variety of gift wraps, such as birthday, Christmas, all occasion. The coordinator had made a list of 15 numbers between 1 and 30 and asked each person to write down 5 numbers from 1 to 30. When the leader called one of their numbers they picked one of the gifts. When the gifts were all chosen, they started to "steal" gifts from someone else as their numbers were called. A really good time was had by all in attendance. Saline, "November 22, 2010 we held our County Farm Bureau Annual Meeting featuring our Adopted Legislator" – The planning for the program took over 3 months of logistics. Securing a plane ticket, additional transportation, as well as county tours were all part of the D:\116096845.doc -11- 700. MEMBER RELATIONS planning. Our manager & administrative assistant reserved the location & catering service. We had 6 volunteers take our adopted legislator on tours of the county. Over 130 people had the opportunity to hear our adopted legislator speak. Also in attendance were representatives for 2 congressmen, 1 rep. for a U.S. Senator as well as our IL Representative & IL Senator. Volunteer of the year, agent of the year & agent assistant of the year honors were all presented. We held a 50/50 raffle for our AITC program. A neighboring county member hosted the adopted legislator & his assistant. Those who were in attendance said this was one of the best annual meetings we have ever held. * Effingham, "USDOT and UCR Assistance" – Since many farmers who haul their own commodities are now required to have a USDOT number and a UCR, the CFB decided to offer members assistance in completing these applications. An article inviting members to come to the FB office and receive help in completing the online application was included in the local newspaper and the FB paper. 26 members have used this benefit in the last year. 5 farmers joined the organization to receive this service. Jackson, "All Committees Meeting" – Our County Farm Bureau Board was looking for a new exciting way to accomplish program planning for all of the committee. They decided to host an “All Committees Meeting.” All of our 6 committees were invited to a local restaurant banquet room for a D:\116096845.doc -12- 700. MEMBER RELATIONS night of program planning. A meal was served to start the program. The County Farm Bureau President then presented a short ‘Thank You’ presentation for all of the effort our volunteers provide. Each committee then met in an area of the room to discuss program planning. We had IFB staff present to meet with the committees and to facilitate discussion. After a certain time, the committees came back together and the Chairmen each reported on their committee’s plans for programs. A total of 38 volunteers (committee members), and 6 IFB staff participated in this program. Livingston, "Harvest Celebration Membership Dinner" – 6 new members have joined FB and become involved in YL monthly meetings and projects follwing a YL Membership acquisition dinner. YL Chair talked about local programs the committee provides. The State YL Chair explained the opportunities available through Illinois Farm Bureau Young Leaders. 15 other YLs attended the dinner. Bureau, "Board Reorganization" – As the M member population decreases so does the volunteer base. Seeing that the trend is not expected to slow the board wanted to be proactive about recruiting board members with fewer and fewer M members to draw from. The board began the discussion to downsize the current board structure. A decision was made to divide the county into four quarters and allow some room for D:\116096845.doc -13- 700. MEMBER RELATIONS at large board members as well. The board then decided to decrease the size of the board from 32 to 20, which would include 4 officers, 4 at large members and 3 members from each district. The president then sent a letter to all M members and placed articles in the Farm Buerau paper asking for input. Finally, the board voted to change the bylaws to reflect the decision of the board. This change in structure has been quite successful although it is still quite a struggle to find members willing to serve. * Kane, "100x100 Membership Drive" – Kicked off voting membership drive at volunteer outing with goal of signing 100 new voting members by CFB 100th Anniversary.CFB Pres., VP and 4 staff wrote weekly letters to 196 prospective voting members to provide comprehensive view of CFB, including history, public policy efforts, ag education, marketing, member benefits, & overall mission, 7 weekly letters were part of campaign inluding FarmWeek, CFB monthly newsletter, FB brochures, & FB application. Increased voting members by 32 over a four month period and reinforced the value of FB membership. Champaign, "The Leadership Academy" – To promote the development of leadership skills, 6 members assisted with the planning, teaching, and implementation of this opportunity. Eight participants of the 2011 class were also members of YAL. The 5-session seminar was packed with 28 D:\116096845.doc -14- 700. MEMBER RELATIONS speakers, media training, public speaking opportunities on a host of agrelated topics, and an etiquette lunch. One YAL graduate from 2010 taught an opening ice-breaker where participants developed a personality shield to help introduce themselves at a public event. Local, state and national issues were discussed at length by elected officials. Parliamentary procedure was presented by a local attorney. A session on Farm Bureau history, FS and COUNTRY affiliates, and an industry outlook for a major equipment manufacturer were all part of the mix. Illinois Farm Bureau personnel were enlisted to help share views and information on state, national and international agriculture, topped off by a foreign resident who helped expand participant knowledge of life in another country. A past president’s panel looked at former Farm Bureau challenges and how they were successfully resolved. In a final statement to the class, graduates shared leadership goals within FB that they plan to pursue after this experience. DuPage, "World Series of Poker Membership Contest" – 3 volunteers, 64 representatives, 2 staff. A head-to-head membership acquisition tournament was conducted from March to August. COUNTRY representatives were assigned to play-off elimination brackets to compete against each during the contest. Competitors were eliminated in each of the monthly rounds which were termed "The Deal," "The Flop," "The Turn." "The River," "The All In," and "The Final Table." The winner and D:\116096845.doc -15- 700. MEMBER RELATIONS the last seven competitors were hosted to a luncheon at the FB Office. Cards were dealt from a 54-card deck with jokers wild. The number of cards received by each player was based upon their final placing in the contest, ranging from ten to five. No gambling was involved, and eight prizes were awarded for the best five-card poker hand in descending order, ranging from $200 for the best hand to $25 for the lowest hand. 702 new members were signed by participants during the contest period. Judges Pick Calhoun, "Mother/Daughter Luncheon" – The purpose of this luncheon was to honor our WC and AITC volunteers and to encourage others to join our committee. We treated them to lunch at a nice tea room, everyone left with a gift and a report was given on the activities we held for the year. We had 17 in attendance this year. Photos are taken of the committee members with their daughters and mothers and framed and given to them at Christmas. This year, we also had a drawing for a hanging floral basket we purchased from our FFA group. One of our committee members won the basket. Photos were placed in our newsletter. 6 out of the 7 committee members were present. D:\116096845.doc -16-