WHAT WE BELIEVE
W E A RE DI G I T A L PE O PL E
We’re a website development company with experience in SEO, eCommerce, social media,
marketing, and business management.
We try to reduce overhead, redundancy, and waste by communicating via e-mail if spending
time on the phone is not absolutely necessary, and love all forms of digital files and
communications. We have found that there is strategy deeply embedded in moving to the
cloud, moving away from the use of paper in our business processes and heralding digital
interactions with our customers. It saves time and money.
So if you want to reach us, please use e-mail and direct needed correspondence to
suddenimpactwebdesign@gmail.com. If you put your name in the subject header and what
project we’re working on, we’ll get back to you faster than if we have to check phone logs in
addition to e-mails. By the same token, please be open to sending and receiving e-mail
correspondence regularly when back-and-forth communications are needed. Check spam and
bulk e-mail folders and embrace the web. It pays off in the long run, especially if you plan to
expand business marketing channels and forge into the digital future with us.
W E A RE V A L UA B L E
Unlike most corporate web design agencies or outsourcing marketers, we don’t track our time
when we work with you. We’re not sure who made that up, but we think billing you simply
based on how much time we spent on your work does not make any sense. What if we’re
sticklers for detail and it takes us two times longer than the next guy to do the same web
project? It’s a flawed system. We like to look at web design as helping our clients build their
businesses through developing a professional online presence for them that gets them found on
Google searches and helps them make more money through social media marketing, SEO,
eCommerce, and be recognized for the innovative, thought-provoking value that we can bring
to your company.
We sell our experience, our ideas, our education, our knowledge that comes from helping
hundreds of other customers just like you. And we don’t think you want to pay us by our time.
We believe our customers want us to offer real value... whether we spent 5 minutes on your
work, or completed a 10 month long project with you. We know you need results, not a time
sheet. So our fees will be based on the mutual understanding of what that value is to each of us.
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WHAT WE BELIEVE
OUR PRICES ARE INVESTMENTS
Since we believe we offer value to you, we see our prices as investments you make in your
business future. We think you will be better off if you pay us to help you push the envelope in
your business, improve yourself and innovate in new ways of building your business.
We know a lot of things, and you want us to tell you those things. The things we know can be
invaluable to change the direction of your company or life, and make you more productive in
the long term. Consider this: what things do you know now that would have saved you
countless hours of worry and a lot of money if you had known them when you began your
career or business?
Don’t fail to make an investment in your business or life by overlooking the value we can bring
you in “information known early.”
WE ARE NOT FOR EVERYONE
It’s true - we are not the right firm for some people. It doesn’t mean we are bad at what we do,
or that other people are wrong. It just means that we are different. That’s all. We know that
the way we have chosen to serve our customers is just simply not the best way for
everyone. So we’ll take time to try to figure that out before we enter into a relationship. The
hard feelings and business separation that are necessary when we part with customers is
something we strive to avoid. We think you will ultimately benefit from that, and find value in
this belief. But, we are for some people. The best customers will see value in our advice, our
ability to use technology to radically change your business processes or our internal
commitment to our staff’s well being. We are also experts at deploying cloud technologies to
your life to make it more efficient, paperless and enjoyable. We love customers that listen to us,
while we give them everything we have to serve them with the most up to date technical
knowledge we can find. Are we for you?
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WHAT WE BELIEVE
WE GUARANTEE THE INTEGRITY OF OUR WORK
We offer 100% unconditional money back guarantees on all of our services for 15 days. We are
big believers in ourselves, so we know we can add value to your company. We spend tons of
internal time coordinating our services, training staff and gaining a lot of learning. We feel we
are capable to handle your issues too, help you innovate and grow your business beyond what
you can do on your own. So, if we can’t do that, then you can ask for your money back. Period.
LOW DOWN FOR ONBOARDING
Through our years of serving customers, we have discovered that the manner by
which they enter into working agreements sets the tone for the rest of our professional
relationship. Sounds pretty important, doesn’t it? It is!
You’ll find that we s l o w d o w n when we decide to bring you on board as a customer.
There are many technical pieces to get in place, staff have to coordinate to serve you and we
often have to contact governmental agencies, banks, hosting companies, and other companies to
get things rolling. Proper onboarding takes time. There’s no way around it.
In effect, we’re trying to get you on our boat the right way. We truly are laser focused on this
time of onboarding. So many things could go wrong, and we want to handle you with kid
gloves. You’re worth it, after all! So don’t rush us, and bear with us as we slow down...
ultimately for your best benefit. We love to serve you!
WE ARE EXPERIMENTAL
We are a web design company that is deeply committed to learning. As we learn, we grow.
And as we grow, we want to change things in our business model, our pricing setup, our
onboarding processes, our communication to our customers, etcetera. Everything in our
company is open for change year after year. We are an experimental company because we
believe in testing new products, services and processes that will enhance our lives and the lives
of those we serve. We are not a company that is comfortable with the way we did it last year.
We want to explore and discover new values we can bring to the world. Toward that end, we
may from time to time change certain forms and procedures (that may affect you as our
customer). But if you can roll with the punches, and let us drive the technical side of your
business, then we’ll fit together just fine.
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