Name______________________
Date___________
Period______
Directions: Answer each question with thoughtful well planned responses. On questions that require an explanation,
“Yes, no, and I don’t know” responses are not acceptable and will receive zero points. Like preparing for a job interview,
if you already have thought things like the following through, you will be able to better handle the situation. These are
circumstances you could encounter in the future or may have already encountered in your current position. Please type
your responses in a different color from the question. Preview before you print your exam. Only print the pages necessary
to Kyocera. Go into printer options and tell it to print front to back and flip long edge.
Suppose you are a sales clerk in a store and some of your friends want you to let them shoplift. Answer the
following questions.
1. If you refused to let them shoplift, would that make you a disloyal friend? Explain your answer.
2. How would you respond if your friends said to you:
- "Just turn your back. You won't even be involved."
- "Don't let it bother you. Everybody does it."
- "The store will never miss it."
3. If they shoplift despite your objections, what would you do?
4. A friend wants you to give him/her a discount on an item at your place of business. You are only allowed to use your
discount for immediate family members. How would you handle this situation? Explain your choice?
5. Many people think you can't get ahead being honest. Do you agree or disagree? Explain
6. There is an old saying that "the customer is always right."
- What do you think that means?
- Do you agree with it? Explain your answer.
- What should you do if you think the customer is dead wrong?
7. Suppose you are serving a customer who insults you with racist remarks and attitudes.
- Is this a problem for you?
- What is the best way to deal with this person?
8. Suppose you have a customer who knows nothing about the product she is buying. You sense she will buy any model
you recommend.
- Is it your duty to sell her the most expensive model in the store? Explain your answer.
9. You are new on the job. During your training you were taught company policies. Now your supervisor gives you
instructions that contradict those company policies. What would/should you do?
10. Suppose you discover that your supervisor is accepting kickbacks (getting money on the side for pushing a certain
brand) or stealing from the company. Would you report it, ignore it, or handle it some other way? Explain your answer.
11. Suppose you think your supervisor or a co-worker is sexually harassing you.
- How can you determine whether or not the behavior constitutes sexual harassment?
Copyright Elkind+Sweet Communications / Live Wire Media. Reprinted by permission. Copied from www.GoodCharacter.com
Name______________________
Date___________
Period______
- If you determine that it is sexual harassment, should you report it to upper management or try to deal with it
yourself?
- What options do you have to deal with it yourself?
12. Suppose you have some personal problems that are troubling you. Is it okay to attend to these problems while
you are at work?
- To what degree (or under what circumstances) do you think it's okay to deal with your own personal affairs on
company time?
13. How does a negative attitude affect other people in the workplace?
14. Suppose you are getting paid less than you think you deserve. Could that justify stealing from the company or
goofing off on the job? Explain your answer.
- What other options might you have to remedy your dissatisfaction?
15. Suppose your supervisor instructs you to do something unethical or illegal. What responsibility do you have to
that supervisor?
16. You are the lunchtime host at a popular restaurant. The waiting list is 30 minutes long. A customer offers you
$20 to seat his party next. Would it be ethical to accept the offer? Explain your answer.
17. How do we know whether or not something is ethical? What does “ethical” mean?
18. When you accept a job, what does the employer owe you, and what do you owe the employer?
19. How often to you think about whether something is right or wrong before you make a choice?
- If you care about doing the right thing, does that make your choices easier or harder?
20. How important is it to you to be a moral and ethical person? Why?
Copyright Elkind+Sweet Communications / Live Wire Media. Reprinted by permission. Copied from www.GoodCharacter.com