2015 Metro Fire Planners Conference
September 28th-30th, 2015 –
Loews Hotel – Santa Monica, California
Sunday, September 27, 2015
5:00 pm - 7:00 pm
Welcome Reception
Monday, September 28, 2015
7:00 am - 8:00 am
Continental Breakfast
8:00 am - 8:30 am
Welcome and Introductions
8:30 am - 9:35 am
Data Analysis, Collection and Dissemination
Edmonton, Fire Rescue Services
What are other departments doing with their data? Is data used primarily for statistical
reporting or is there forecasting for future growth, development and efficiencies? How is this done?
How do other agencies collect and analyze fire statistics, and how are they used to inform policy
and regulations?
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Large occupancy; consider additional engine company-> (extra center for space)
Funding mechanism; up to commissioners
Development charges (Ontario) response time model appealing; how do other
people look at development charges? Response time model getting 20 mil if
change response time model. (new builder subdivision single family homes&
high-rise)
Retirement-assistants impact fee based on type of call; assume it will generate
at least 1 call per 3 if they exceed fee is charged
Virginia Beach Fire Department
How are departments managing requirements for technical expertise in research and analysis?
Do you have outside/civilian GIS, Database Mangers, Analysts, Contractors, etc. (or buy
programs/applications)?
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Q: Up staff; civilian and support staff suffering how to request support? How to balance
expertise?
A-Focus on staffing units; inadequate support staff; for every 10 people 1 support staff; Now
Identify number of support staff ratio (anything other than firefighters on unit = Support staff)
-2002 started on 1710 staffing; 4 personnel on them.
- Labor supporting notion that every 10 we need staff through Normal County.
-2 support staff a lot of utility levels of position with HR department
-Palm beach county (operational unit can choose to come to support; stick around longer
(longevity).
-Someone in charge of staffing; commitment of time
- Strategic business process (Wednesday) how it drove staffing
-8 people 3 analysts, have deliverables every month; all data coming from office, not able to
issue reports therefore it would be consistent (data include: any data that would get
outsourced)
-Joe Greggory Reports (overall knowledge able to understand data)
-GIS tech (program writer; helped from buying applications/ saving time)
Do you have any plans to grow your internal expertise in these areas or make a career track for
research and analytics? How robust is your current Research and Analysis capacity?
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contract workers; battalion chief serve as advisor
employees who have retired; how to stress best work place environment MVP
Part time workers left capital one to work for fire dep. Exceptional analyst; couldn’t get full time
but were able to get part time
Hired internally from city background in product management speak their language; talk fire
could speak GI& IT language (helpful) a lot to do with language from IT & GIS
Data management tommy tucker went back to field; team up professionals with house per.
Firefighters trapped into fire prevention; Program go into admin training of fire prevention for 2
year comm. If they wanted out after two years they promised they could get out. Guys had
better understanding of budget and admin side. Include in weekly staff meeting. Internal
advantage to have uniform people within these positions.
Down side always leaving to go back; yet, they have awareness of knowledge they gained,
knowing they could go back out is that encourages them,
DC metro- Set up organization like federal Gov. (senior exec level) people who assist fire chief in
making critical decisions.
Staffing analysis- singular process
Develop performance analysis and report to fire chief monthly
9:40 am – 10:00 am
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Presentation: ESRI
Strategic planning
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Plan for IT
Fire Service Data exist in other place of community
Most important way to use standard (As benchmark) Is it relevant to us?
Collaboration. Need to start where you are.
o Plan stage
o Crawl/Walk/Run
Money ball clip: data changed baseball (finding the right people to talk to)
10:00 am - 10:25 am
Morning Break
10:25 am – 11:35 am
Poudre Fire Authority
How do other agencies collect and analyze fire statistics, and how are they used to inform policy
and regulations?
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prioritize data: Manhattan beach; truck labor units partnering up with other cities
Fairfax; talk about data, ongoing reports, statistics then take it as a creative process
What do we want to measure? Unit resource.
Response times
Trend lines to show what is going on. Analysis by season/time
Henrico County Division of Fire
How are other departments using “Unit Hour Utilization” measurements (or other means) to
acquire benchmark indicators for adding additional EMS and fire suppression units to their system?
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550 civilian staff /
UHU data to add another unit (average call time determine UHU)
Q. Determining reliability with commitment time but can’t compare to other
A. Looking at other units, also looking at total commitment time & distribution. May have
something comparable/ similar methodology.
Getting standards to the way we measure because not everyone is doing it the same way. (1710
response time)
Everybody uses same terminology yet, looks at it differently. ?
How busy are they? Mandatory training, fitness times (down time small)
950 on Data: overall standard on data as oppose to 1710
Capacity issue if look at west response time is problem little to back up; look at number of calls
vs response time. Is response or capacity more important?
All about performance measures.
Lack of resources? Lack of concentration then improve on those points.
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Target solution; reading policies and procedures
Company activity report at station level; input all activities (no calls but everything else i.e.
training )
Staffing report on a daily basis
Target solution: collect daily activities (installing smoke detectors)
Daily report includes: turn out time etc. (providing tools)
issue: equating appropriate time spent
City of Edmonton, Fire Rescue Services
What are other departments doing with their data? Is data used primarily for statistical
reporting or is there forecasting for future growth, development and efficiencies? How is this done?
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Dark course analytics? Going over data and making impressive presentations. Census +
demographics etc.
New software: local universities looking for projects for students to look over census data
Fairfax County Fire and Rescue Department
Are you gathering "at patient side" or "agent applied" times as part of your operations
performance data? If so how are you using this data?
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At patient side of the documentation; portable radio with time stamp
Trouble with compliance ;
EMS arrive on scene use terms “patient..” then “we gained access to patient” patient out of
vehicle “patient package and ready for transport”
AGENT APLIED
Toronto: “Contained to building of origin”
Issue with high rises: started recording A2 arrival times (5 ½ min)
Compliance with A2 up to 45%
Patient benchmark average 2 min
Pier horizontal high-rise ; at patient times improved
Downtown 2 min response time- traffic congestion moved to about 4 min
NOT ON AGENDA:
Q : How to get Old service plan to one that is using a 1710 or 1720? if so what are the challenges?
(Service plan / response times). 2005 based on local criteria How to go about changing?
 Based on Liability/Standards you set yourself, if you went to court it would be based on 1710.
What are people sharing as outcomes?
Embers (got it on video) not captured because it would be captured as automatic service. Don’t
show credit for service they provide.
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Capture performance data, improving property laws
Time loss getting to back of room in intervening in sequence of events/ good quality of cpr
Delivering interventions earlier
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Instance performance calls
Did they get ventilation properly?
Any time exceeds benchmark have to fill out form for response time and justify why the
response time was long (high rise, elevator out of service, traffic)
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Discipline when writing report( get them engages in capturing data) helping kid learn how to dial
911
Data collection: number people evacuated due to sprinklers going off
Started mapping
Track number of people; volunteer hours, number of students,
11:40 am – 12:00 pm Presentation: MOTOROLA
Sai Krishnamurthi (radio mobile)
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Provide people platform to update
Full line of MDC SD
Private and public mobile date networking
Mobile data computers
Avi/ mobile software
Fire station alerting
Challenges vs solutions
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Smart AVL ( time, distance , status, auto)
Network uptime/ roaming
ESRI integration
Budgetary restrictions
Nonproprietary components
Support a mixed mode MDC model
Keeping up with technology changes
Consultant approach to projects
Upgrade path
Maintaining legacy application that work
-interface, interface interface
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keeping it simple (from most imp to least)
Migration plan (no downtime) Phased approach, redundant architecture)
Support and training ( stakeholder engagement at every process
Meet users at their level
CURRENT PROJECTS: LA CITY FIRE 22kb data system upgrade form 4800 bps (MDI/Motorola)
Dual speed modem (works on old and new system)
Interface with NG(PRC) CAD
Mobile gateway
Next Generation mobile technology integration
Tablet integration (IPADS)
12:00 pm – 1:00 pm
Lunch
1:00 pm – 3:00 pm
Operations
Chesterfield Fire and EMS
Chesterfield Fire and EMS is beginning to explore the potentials of ArcGIS Online. Have any
departments developed innovative deployments of geospatial information using Online Mapping that
can be shared? Detail acceptance within the department? What worked, what didn't and what were the
lessons learned?
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Introduce senior leadership GIS
Created a map with executive dashboard
24 hour worth of incidents
Provide senior staff with information to make decision
Location devices
Ventura: draw interactive map of fires and share; 500 logins, unlimited map viewing (share
location of fire, branches, division) [Intterra]
Water mains tracked by size and capacity;
GIS helpful for projection and studies
Lifestyle data online (finding appropriate care for facilities around) GIS
Fairfax County Fire And Rescue Department
Do you have a Community Paramedicine program or mobile integrated health program? If so,
what was the process used to determine the community needs and how to integrate your agency? (i.e.
how did you determine your organization was needed to “fill-the-gap”)
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Cry for care within metro area.
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Teamed up with doctor provided nurse practitioner; good provider for social ills, people that just
don’t want to go to the doctor.
Colorado: What is the return on investment?
Talking to insurance. Can they provide funding for staff?
Challenges=laws
Community value; patients at high risk benefit from a visit 3-4 days after release
What are we trying to solve ?
Private funding : reluctance to give into EMS business
Chief Clark,
Case work to make sure taking medication
Robust supportive follow up care
Tracks back to elected officials,
Police issues track to mental health; other than ED for mental health
ACA medical doctors on contract
Alternate receiving facility to receive care for non-true emergency
LEMSA- Local EMS Agency
GEMT- Ground Emergency Medical Transportation
For new residential/commercial development, what methodologies are used to forecast future
call volume and determine when additional resources are needed?
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Call for capita calculation
Fire facility fee to fund fire station infrastructure, dispatch center
Henrico County Division of Fire
GIS Utilization for NFPA 1710
• Geo-Fencing for SORC Benchmarking
• Which Benchmarks? En Route/On Scene?
• Considerations?
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Time requirements (time study’s)
Cross staff equipment turn out time (3 min)
Cold processing
Green bay : document calls, accreditation,
Traffic- gives credible reason
How are the time measures
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AVD- Automatic Voice Dispatch: to alert multiple calls at once
Turnout time (westnet)
Monthly reports
Change culture and behavior, to have direct control over turnout time peak hours
Air Break
2 story building solution: pole, slide, stairs
City of Edmonton, Fire Rescue Services
How do other agencies specify and administer access requirements for emergency services?
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20’ Fire department access
Parking calculated per resident,
Gated community require super tight access
What experience or policies have been established for traffic calming measures such as speed bumps
and curb extensions?
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20’ Fire department access
Concerns: Wide sidewalk café, narrow street
Tysons corner guidelines (pg2)
Front and rear access
3:00 pm – 3:25 pm
Afternoon Break
3:25 pm – 3:45 pm
Presentation: FDM
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More than 100 deployments serving over 300 jurisdictions
RMS, Analytics:, CAD
Ability to guide users to complete NFIRS report
Effective filter system based on user and data
3:45 pm – 5:00 pm
Tualatin Valley Fire &Rescue
Non-Emergent Response Resources: To further right-size our deployment and improve response
reliability for high priority/acuity calls, we might need to stop trying to be everything to everyone. Could
it work to have a separate resource in the community that can field non-emergent calls that come into
the 911 system? Does anyone have such a resource in place?
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Slip and fall #1 call. Have dedicated unit for the #1 call
Community Risk Reduction/Fire Prevention
Fairfax County Fire And Rescue Department
What is your Fire Department doing to generate consumer demand for residential sprinklers in
your jurisdiction?
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Couldn’t get the ordinance passed
Generate demand for sprinkler system on limited area: kitchen and living area, on multi-family
Rapid City, South Dakota (Cheaper to have sprinkler system than widening the street)
Organize open house fire prevention prop to show the resident to take the conversation to the
next level
Get the insurance industry to buy into residential sprinklers
Canadian Automatic Fire Sprinkler Association
Damages caused by water damage is an issue with insurance companies
Poudre Fire Authority
What are some successful methods to quantify outcomes in Fire Education (Public Education)?
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“Safety in Our Neighborhoods” –on Saturdays the fire department would go knock on
doors and offer to fix/install smoke detectors, or change the batteries
What are the performance measures for Fire Prevention
o State how many times you conduct public outreach trainings
Arson Prevention for children
How many inspections we conduct and how much revenue we get
Henrico County Division of Fire
Measuring Positive Fire Service Impact on Community
• Fire Saves vs. Fire Loss
• Performance Measures
• Data Sources
Hearing Impaired Smoke Detector Programs
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Elderly demographics who are losing their hearing tends to be the more susceptible community
(as opposed to those who were born with a hearing disability)
• Current Programs in Place?
• Funding or Supply Sources
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Ways to bring revenue into the fire department
o Anytime there is a commercial fire or some sort of clean up the department can/will bill
• Distribution
Brampton Fire and Emergency Services
When your department conducted a risk analysis of its community - in terms of probability and
consequence - did you relate probability to the likeliness of incident occurring in the community or did
you relate probability to the likeliness of that type of occupancy having an incident?
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Canned Answer: Your local community needs to have some sort of way
High probability, low consequence
Vision product/software: population density, call data/volume etc.
There are no good software to help with the risk analysis
o Thinking of using call data as a predictor
Identify the structural risk, volume of incidents in a specific neighborhood
o There can be two neighborhoods that border each other and have two different risk
factors
Use risk analysis as a model to determine what resources will respond to a specific building
o Does not believe you can actually determine the true risk
Can you match a resource to the demand of a specific building/neighborhood/etc
6:00 pm
Evening Event –Tour of Santa Monica Pier
Tuesday, September 29, 2015
7:30 am to 8:00 am
Continental Breakfast
Next FRI
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TORONTO 2016
Date?
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Procurement
o Create Board of Directions
o Create 501c3
o Current costs – website $90/annually
8:00 am – 8:20 am
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Presentation: DECCAN
CAD Analyst
ADAM (Apparatus Deployment Analysis Module) – strategic planning tool to assists emergency
managers decision support tool which acts as an on-call consulting service, easy-to-read, datasupported maps
o Hypercube – tracking, user interaction & data management
o Optimizer – identifies optimal locations for best coverage
ESRI
8:20 am – 10:00 am
Human Resources/Staffing
Poudre Fire Authority
Do departments rotate personnel between line and 40 hour positions (i.e. training, fire
prevention, public information etc.); if so length of periods and process?
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Line not interested in office/administrative position, idea of increased workload
7G option
o reduced rate for support operations
o not 1.5%, negotiated in Illinois
Preferred Qualifications
o scoring system, credits on staff/office time
o office time before BC advancement
Santa Monica FD created administrative captain position to work with Fire Chief/Deputy Chiefs –
personal development, high achievers, more advancement
BC’s – work them into administrative projects, expose them to administrative departments
Floating positions?
OPS – Operations Promotional Position
Captain promotions assigned to Bureau until position filled
FLOOR QUESTION: What do departments do with employees with serious stress/on administrative
leave?
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Train FD culture to be aware of
In-house Peer Counselor – has FF history/education for FD employees and employee family.
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TVF&R has Behavior Health Specialist Position
o Contractor
o Trained 12 peers
Toronto FD
o Corporate and FF EAP
o Processed GAP Analysis
Firefighter Behavior Health Alliance
Santa Monica FD
o Volunteer Chaplains
o Older Vol Chaplain providing service to elderly community and FD staff
What is the rate, percentage or other measure your department is experiencing with sick leave?
What are your trends showing? Have you taken action regarding sick leave use?
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Cultural?
Create formal program – 3/24 in 3 months, Stage 1-5
Toronto FD – use annual sick day bench mark
o Run sick history, 3 years and look for patterned absences
Employee Family illness sick leave?
o 24HR removed from employee sick time but logged as IDD (IBD)?
Vancouver @ 7.1/employee/year
o SOURI data – Union pays for first 4 days, logged on employee work history
o Stay at work and return to work Program
o Compassion leave – loss of loved one/family member
Poudre sick leave at 20 of 350/day
Employee Health Services manages leaves
DC & Chicago FD’s employees on sick leave reports to clinic
RAMP Program – sick hours certified by local practitioner
Manhattan Beach FD implemented whole health system and work fit
o Basic medical check-up completed
o Fitness routine
o Use vacation time before sick time
Suggestions for 911 Dispatcher recruitment and retention
Experience in MOU (meet and confer) vs. CBA in labor/management relations
Tualatin Valley Fire &Rescue
We have had mixed results from outsourcing entry level firefighter testing and screening. Is
anyone else outsourcing all or a portion of these functions, and happy with their results? If so, what
resources are you using?
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Ontario – created a central testing agency at $650 for candidates to apply for all FD’s to use
o Process skills test
o Create mental health testing
o OAFI.CA
National Testing Network – question testing methods, evaluations
Beverly Hills FD – using NTN but getting high background failure rate
Local Testing – change process to not only hire FF but also for future advancement
FD Personally and Manually screen candidates, get to know candidates
Create additional written questionnaire to candidate of their Community Involvement
10:15 am – 10:40 am
Morning Break
Toronto Fire Services
We are looking for any good corporate or fire service programs for management off boarding,
but particularly in the area of knowledge transfer - any strategies, techniques, programs? What works,
what doesn’t?
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Deferred Retirement Option Program – end of three years, done, out of system
o Identify for knowledge transfer & succession planning
o Cost mutual
LA City FD uses DROP (Deferred Retirement Option Program)
Do you have full time safety officers or are they on-call? Any job descriptions, or list of what
they respond to? How many safety officers versus size of your department?
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24/7 Safety Officer of Wellness or higher officer on shift
Policy
Accident Review
After Action Reporting
Culture Change – create/establish program benefits
Fairfax County Fire And Rescue Department
What is your PSAP (9-1-1 center) model? Do you have uniformed FD presence around the clock
there? What are the duties or responsibilities of the FD personnel assigned there and what does your
organizational structure look like, pros/cons, job description, etc.?
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From Howard County Maryland
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FD using Police Dispatchers benefit to insert FD BC in dispatching
FD Dispatchers provided with education of Fire environment
APCO (Associated Communications assess for outside prospective, feedback
TVF&R has WACCO (Washington County Communications Center) for Fire & Police dispatching
Reporting issues – ALS having long transfer times
o Benefit Fire & Police dispatch cross-training
Palm Beach County Fire Rescue
Who is responsible for project management in your department? For implementation of new
software or other projects that may cross over several areas of operations?
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BC assigned to manage Computer/Technology projects with FDIT (group with fire fighters)
Committee
IT Project Manager
Base Camp Project Management software by 37 Signals – fire fighter friendly, manages and
tracks projects with internal and external communication
Virginia Beach – consolidated IT related projects, created Customer Relations Managers
Add 10% fee for project
Vendors work with IT and users
11:05 am – 11:35 am
Apparatus/Equipment/Stations
Chesterfield Fire and EMS
What Inventory Control solutions are in use by fire departments? What level of functionality are
included in your Inventory systems? Warehouse inventory control, Station Ordering, Equipment Issue
and Recovery, EMS Supplies, Fire PPE, Apparatus Equipment, Uniforms, etc.? What about Fuel
Management and Fuel Tank Volume Tracking
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Operative IQ – cloud based program, reasonable cost, includes bar coding feature
Stock vs On-Hand challenge
o stock common sizes for quicker availability
o order by bundle
o Logistiks Company 3rd party company – full order management process
Granger experience
o uniform delays but all other no issues
o higher charges
Vending machine distribution –TVF&R using Fast & All, billed to asset
Does anyone have a formula for the number of reserve apparatus in their fleet?
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Santa Monica FD – maintenance vs acquisition formula
o ACTION: Clemo to provide report
Virginia FD - 25% fleet in reserved
California – reserve Type 3 apparatus’ used on wild land fires
Hillsboro Fire Department
Costs of Apparatus
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Re-evaluate fleet purchases
Include 5 year price lock in bid contract
Electronics in apparatus issues costly
GPO
Poudre Fire Authority
Has electronic alerting systems helped your department in decreasing turnout (reaction) times.
Are these improvements statistically reliable?
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Automatic Voice Dispatch data documented proof benefit
o Eliminates stack of calls
o Ensure not to affect dispatch head count
o Improvement in evening response times
 ACTION: Amy Valdez to provide report
11: 40 am – 12:00 pm Presentation: MOTOROLA
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APX 8000 All-Band Radio
o Smallest & lightest all-band radio, same size as APX 6000
o Integrated Wi-Fi – fast upgrades
o Audio settings adapts to environment sound
VML750 Modem
LEX L10 – smart phone
Change – All radio vendors move to UL from FM
o Deadline – end of 2015
12:00 pm – 1:00 pm
Lunch
1:00 pm – 1:10 pm
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Presentation: OMEGA
Response Mapping.com – incident data to provide to the public, engage community
o Info pulled from Fire RMS or CAD
o Not realtime
Fairfax County Fire And Rescue Department
For fire station design, what innovative technologies have been implemented or considered to
improve emergency response times and safety of operational personnel?
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Cost of maintenance moving forward, build to include SMART features
o LEEDS Platinum issues – controlling temperature, moisture leads to mold
o LEEDS Gold no issue
o Energy Star option
o Grey water issue – when stagnant, issues with bacteria growth when splashed
Horse shoe style locker room, bathroom, bedroom
Conduit for more cable
Raised floors
5 fold doors – interior or exterior
o Higher cost but maintenance cost savings
o ACTION: Clemo to provide data/report
Murphy Beds – lessens bedroom sqft
Cell tower location – verify area on contract with vendor
o Get RF study data
o Converse with Union
Santa Monica FD – new station at 150’x150’, underground parking, manhole cover into parking
area
Volunteer Fire Department Station –
o ACTION: Jim Fitch provide copy of DEED
Anyone have mixed use fire stations (“urban style” fire stations);
apartments/condos/commercial on top of the fire station? What are your thoughts on pros, cons,
considerations, design, best practices, etc.?
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TVF&R – opened 2,100sqft business located fire station per demand
o Tues-Fri 40hr ALS Unit
o Conditional use building per business zoning
Fire house leased warehouse occupancy
o Temporary through legislative process
o Suggest to buy building as benefit
Community push back – present data/benefit
Technology
Chesterfield Fire and EMS
Have any agencies developed Apps for Smart Devices (IOS and Android) to support any function
within their department? Would they be able to demonstrate the functionality and describe the level of
effort that was necessary to deploy these Apps?
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TVF&R – deploying iPad and iPhone on each apparatus
o Defined format
o Secure Content Doctor – for docs and info
Phone call app to include multiple callers
AirWatch – BYOD
360 – ACTION: Clemo to verify name
LA County Fire Station Locations
LA County Helispots
LA County TMAC (Technical Mutual Aid Communications)
RadioMobile using Columbia Tech – software development to secure apps
User & Access – main issue
Tualatin Valley Fire & Rescue
Electronic Field Reporting: If agencies are conducting electronic reporting from the field (e.g.,
incident reports, investigations, inspections, occupancy pre-planning), what software platform and
applications are you using? Are there specific Apple products that you are using with some success?
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Palm Beach County F&R – using Safety Pad connected to RMS & CAD database and FDM
o ACTION: Cheryl Allen provide research report
Poudre FD – using ImageTrend quicker to build robust info
o State Contract
o ImageTrend Elite works on IOS & Windows
 Mandated by July 2016
FireHouse Medic – web-based
Manhattan Beach FD – uses Digital EMS
2:23 pm – 3:00 pm
Fairfax County Fire and Rescue Department
Does your department leverage Emergency Vehicle Preemption (EVP) technology? If so, how is it
funded in your jurisdiction and are you using infrared or GPS technology?
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Orange County Florida – community not willing to pay/invest
Fort Collins – uses Opticom at intersections
Loudoun FD – currently researching Opticom pros & cons, capital funding
Chesapeake FD – uses Opticom with VDOT acceptance
Santa Monica FD – uses Opticom, researching towards GPS & found cost in device
Fairfax County F&R – uses Global Technologies with infrared
Hillsboro Fire Department
Drones
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Pros: Quick real-time view, great use for HAZMAT/media/PIO
Cons: Short fly time on battery
S.O.G. & Training Docs and Process
Limit height control – ensures never in airport/flight zone
Training
Fairfax County Fire and Rescue Department
Does your department have an officers academy as a function of your department's training
division? Or do you have other programs you use for this purpose (NFA, Blue Card, etc.)?
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Virginia Beach FD - 2 weeks Captain Academy, 2 weeks BC Academy
o ACTION: Amy Valdez provide process
Academy for each position
LAFD – leadership academy
o ACTION: Clemo provide process
Fire Officer 1 and Fire Office 2 Training/Certification
Back-pay for on duty otherwise own time
3:00 pm – 3:25 pm
Afternoon Break
Henrico County Division of Fire
Training Academy – Firefighter Recruitment
• Firefighter Recruitment: skipped
• Academy Staffing: skipped
• Lateral Hiring Considerations:
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TVF&R – lateral more successful than entry level, 4 week academy then straight to line
FF1 Entry & FF2 Lateral – salary based on experience
Ontario & Toronto ended up with retention pay, 10% raise
Poudre Fire Authority
Command Staff development: Requirements of methods for professional development for the
ranks of Battalion and Division Chief
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Ways to create minimum certifications requirements for all positions within the department?
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Fire Officer 1 & Fire Officer 2
Captain: Bachelors
Battalion Chief: Masters
Tualatin Valley Fire & Rescue
Since it is not financially practical to send 300+ firefighters to traditional external training for
exposure to new or different techniques and practices, we would like to explore alternate and cost
efficient modes to accomplish the same purpose. What have others found and/or implemented? Has
anyone participated in personnel exchanges with other agencies? Would anyone be interested?
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Fairfax County – creating pilot exchange program with other departments
Scholarship funding for FF outside education/training
Manhattan Beach – approves fill for other department on OT rate
Train the Trainer
Bring training onsite
Hillsboro Fire Department
Training Towers the issues with 1403
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Able to burn Class A Burn Building:
o Benefit to have Class A & Class B burn buildings
o Burn Containers
3:50 pm – 5 pm Government and Community Relations/Civic Engagement
Poudre Fire Authority
What are some successful or innovative methods to engage the community stakeholders input
(in general)
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TVF&R – Community Recognition, every 2 years
Orange County Fire – FRI out for automated system for internal & external to answer service
delivery info & customer feedback system
Miami-Dade Fire - County Community Survey & EMS/medical Customer Survey, hardcopy and
manual input
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City of Edmonton, Fire Rescue Services
What programs do other metro agencies have in place to address internal mental health issues
and are there any actions or programs directed at reducing the stigma associated with mental health?
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Mississauga – internal training
CIT Program
Strategic Planning
Fairfax County Fire And Rescue Department
For new residential/commercial development, what methodologies are used to forecast future
call volume and determine when additional resources are needed?
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answered
Edmonton, Fire Rescue Services
Are other agencies involved in risk-based decision making or analysis with regards to municipal
land-use decisions (i.e. do other fire services participate in zoning and development applications to
ensure compatible and safe developments particularly near industrial development)?
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How do other agencies conduct planning for growth? What type of sophisticated modeling is
done? Available? Are there different modeling for different population densities (Metro vs Suburban)?
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OPEN TABLE QUESTIONS:
How do you keep your employees kind to (mental health) homeless community?
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Santa Monica FD – annual homeless count, 700 count for 2015
o 28% run volume
o No complaints regarding line treatment towards homeless community
Santa Monica PD – Homeless Liaison team
CIT Program – have line understand/familiarize if in place
4:13 pm - 4:30 pm
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Presentation: WESTNET
First-In Fire Station Alerting System
NFPA 1710 – quicker response time objectives
NFPA 1221 – monitor integrity of dispatch & alerting system
Visual & Audio Alerting
5:30 pm
the Beach
Evening Event –Bike Ride to the Historic Annenberg Beach House and Sunset Dinner on
Wednesday, September 30, 2015
7:00 am - 8:00 am
Continental Breakfast
8:00 am – 10:00 am
Health and Wellness
Tualatin Valley Fire &Rescue
Employee Wellness Facilities: What are other agencies doing or considering in this area? Has
anyone established an in-house/on-site employee health clinic or wellness center? If so is it managed by
the agency or a contracted entity? Any lessons learned or success to share?
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Rescue remembrance project
Charity: FDNY;
issue: kids forgetting 911
Metro fire planners website: Discussions links to twitter & facebook; Can post document
Conference next year: OCTOBER 2nd - 5th
City – self insured
Sports physiologist- aggressive cardiac procedures
Employees go to nurse practitioners
Occupational house center (WFI)Doctor employee of the fire department; return to work process; same day MRI
Treating employee like athlete
Customer Service
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Joint membership
Culture handbook: diverse
Letter of grievance
CPR- Hispanic community
Effective tools for customer
Orange County Fire Rescue
What processes and/or tools (besides surveys) are fire departments using to seek greater insight
to both internal and external customer satisfaction, feedback, etc.
Orange County Fire Rescue
Review of presentation by OCFRD on first year measurement of business plan and seek any
input/advice from group
Risk Analysis (Accreditation)
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Rick Black:
Daily form of measure; strategic planning
Strategic plan
o Department mission statement
o Issue statements
o Strateig results
Business plan:
o Division purpose statements
o Key result measure
8 issues:
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o Organized culture
o Technology
o Mutual respect
o Community engagement
o Performance based culture
o Instability of sustainable funding
o County wide risk assessment
o Awareness of annexation
Performance measure
Result measures:
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o Key result measures
o Alignment
Output measures
Demand measures
Efficiency measures
Tracking and reporting:
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Data collected by employees within each program
Monthly presentations made to senior staff (1st fourth Thursday of each month)
Program managers report selected measures
YTD totals and EOY estimates track
In house database
Update process:
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Meetings with each program
Review of program services
Elimination of impractical performance measures
Addition of new performance measures
Department reorganization
o 89.89%
Changes for 2016
o Field battalion chief to report on relevant measures
o Implementation of efficiency measure s
o Alignment of performance measures to USI requirements
o Simplification of the department mission statement and addition of a slogan
Outcomes:
o Department wide emphasis on planning for growth
Other ideas:
o Holding inspectors accountable
o Measuring efficiency of inspectors
o Measure every decision: every year update business plan / strategic plan
o Individual score cards: chiefs/managers performance evaluation tied to measures; creates
accountability.
o Revisit on annual basis;
o Performance measures; getting fire dept. measures sustainability program
o
Culture and Diversity
Poudre Fire Authority
Successful or innovative methods for recruitment and retention of women in the fire service.
Strategic Business Plan
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Recruiting woman into fire service
Reaching to diff departments
14% of workforce
How to make public safety female friendly
Flexibility -kids can get to school
Ontario: Camp Fit (15-19 yr. girls)
o Core: fire service: 5 day training
o Understanding career
o Toronto: weekend program
o Afraid of how they are going to be treated once out there
o Changing perceptions
o Camp ignite: 75 applied took 20
o Parent involvement
o Changed community perceptions
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Female involvement
High school based program: (both male and female)
Community academy
Rosie’s girls
Brampton Fire and Emergency Services
Has your department faced any resistance from your Associations/Unions on diversity issues? If
so, how have you managed the challenges?
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PSSI
EPCR: tablet
2 units for ambulance; 1 in back for care reports
(bad signal)
Brampton Fire and Emergency Services
When your department conducted a risk analysis of its community - in terms of probability and
consequence - did you relate probability to the likeliness of incident occurring in the community or did
you relate probability to the likeliness of that type of occupancy having an incident?
10:00 am – 10:25 am
Morning Break
10:25 am – 11:20 am
Other Topics for Discussion
11:20 am – 11:30 am
Closing Remarks- Santa Monica Fire Department