Volunteer Role Description
Befriender
Location:
Various wards
Hours:
Various but not during protected mealtimes 8-9am, 12-1pm & 5-6pm
Accountable to:
Voluntary Services Manager
Responsible to:
Named Ward Staff Member
Days / Hours:
Minimum ½ day each week negotiated by mutual
agreement, but on a regular, fixed basis.
Main Aims: To spend time with patients who for one reason or another may not have
many visitors.
Key Duties:
 To establish and build a befriending relationship
 To spend time talking to the patient
1: Named Patients
On request, to visit a named patient who requests a visitor. To chat or play board
games; to read newspapers/books, share crosswords or word puzzles and to
generally assist in making their hospital stay more amenable.
2: Ward Befrienders
To visit a named ward on a fixed, regular basis to establish from ward staff whether a
patient would like to chat or join in any of the above mentioned activities. Generally
these would be Care of the Elderly wards.
Person Specification


The volunteer should be used to dealing with people, have a sympathetic
approach and a polite and pleasant manner.

The volunteer should possess excellent communication skills

They should be responsible and reliable in their commitment, neat and tidy in
their attire.
General information
Volunteers should not undertake duties outside this role description without checking
first with their Volunteer Supervisor.
Volunteers must not undertake any manual handling tasks or physical patient
contact.
A volunteer can offer emotional support and empathy but must under no
circumstances offer advice or a medical opinion on a patient’s treatment or assist
with anything of a clinical nature.
Volunteers are reminded of the importance of confidentiality at all times. They must
under no circumstances discuss patients’ affairs with any person other than the
relevant staff.
Volunteers are in place to complement the work of the paid staff and are not used to
replace roles that are usually undertaken by paid hospital employees.
Volunteers should receive regular support and supervision and training where
applicable.
Volunteers are bound by the “Volunteer Agreement” which includes their rights and
responsibilities, and Trust Policies also apply to volunteers.