Windows Network Diagnostics
Publisher details
Issues found
Problem with wireless adapter or access point
Fixed
Reset the wireless adapter
Completed
Investigate router or access point issues
Not run
Refer to Windows Help and Support for more information about wireless
connectivity problems
Not run
Issues found
Detection details
6 Problem with wireless adapter or access point
Reset the wireless adapter
Fixed
Completed
Network Diagnostics Log
File Name:
9596C6AF-68C5-427F-8F01-57837CB8CD6B.Repair.1.etl
Investigate router or access point issues
Not run
If you're connected to a hotspot or domain network, contact the network administrator.
Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at
least 10 seconds. 3. Turn the device back on or plug it back into the power outlet. To restart a
router or access point that has a built-in battery, press and quickly release the Reset button.
Refer to Windows Help and Support for more information about wireless
connectivity problems
Windows cannot resolve your wireless connectivity issue.
Detection details
Diagnostics Information (Network Adapter)
Not run
Details about network adapter diagnosis:
Network adapter Wireless Network Connection driver information:
Description . . . . . . . . . . : Atheros AR5B97 Wireless Network Adapter
Manufacturer . . . . . . . . . : Atheros Communications Inc.
Provider . . . . . . . . . . . : Atheros Communications Inc.
Version . . . . . . . . . . . : 9.0.0.202
Inf File Name . . . . . . . . . : C:\Windows\INF\oem14.inf
Inf File Date . . . . . . . . . : 06 May 2010 23:51:30
Section Name . . . . . . . . . : ATHR_DEV_OS61_660311AD.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_002e&subsys_e034105b
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
Information for connection being diagnosed
Interface GUID: e6310df6-5295-4b0e-be6d-590c38a5f191
Interface name: Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi
Connection incident diagnosed
Auto Configuration ID: 3
Connection ID: 5
Connection status summary
Connection started at: 2013-11-06 12:11:37-847
Profile match: Success
Pre-Association: Success
Association: Success
Security and Authentication: Success
List of visible access point(s): 8 item(s) total, 8 item(s) displayed
BSSID
BSS Type PHY
Signal(dB)
Chnl/freq SSID
------------------------------------------------------------------------14-D6-4D-4A-59-93
Infra
<unknown>
-61
00-21-63-33-4F-69
Infra
g
C0-A0-BB-4A-6D-6C
Infra
<unknown>
-28
11
TALKTALK-4A6D6C
06-21-04-9C-FF-4A
Infra
<unknown>
-89
6
BTWiFi
0A-21-04-9C-FF-4A
Infra
<unknown>
-89
6
BTWiFi-with-FON
00-21-04-9C-FF-4A
Infra
<unknown>
-88
6
BTHomeHub2-RN9R
28-3C-E4-0A-E6-78
Infra
<unknown>
-89
11
TALKTALK-0AE670
7C-4C-A5-5E-73-A5
Infra
<unknown>
-92
1
SKYBD0B0
-67
1
6
Connection History
Information for Auto Configuration ID 3
List of visible networks: 8 item(s) total, 8 item(s) displayed
TALKTALK-4A5993
Jags
BSS Type PHY SecuritySignal(RSSI)
Compatible
SSID
-----------------------------------------------------------------------------Infra
<unknown>
Yes
Infra
g
Infra
<unknown>
Yes
100
Yes
TALKTALK-4A6D6C
Infra
<unknown>
No
16
Yes
BTWiFi
Infra
<unknown>
No
16
Yes
BTWiFi-with-FON
Infra
<unknown>
Yes
18
Yes
BTHomeHub2-RN9R
Infra
<unknown>
Yes
16
Yes
TALKTALK-0AE670
Infra
<unknown>
Yes
10
Yes
SKYBD0B0
Yes
78
66
Yes
Yes
TALKTALK-4A5993
Jags
List of preferred networks: 5 item(s)
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: TALKTALK-3988FC
SSID: TALKTALK-3988FC
SSID length: 15
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: talktalk
SSID: talktalk
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: printer1
SSID: printer1
SSID length: 8
Connection mode: Ad hoc
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: Apple InLine Yeading
SSID: Apple InLine Yeading
SSID length: 20
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 5
Connection started at: 2013-11-06 12:11:37-847
Auto Configuration ID: 3
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-a0-bb-4a-6d-6c
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 1692
Ndis Tx: 3559
Unicast decrypt success: 5
Multicast decrypt success: 0
Unicast decrypt failure: 142
Multicast decrypt failure: 0
Rx success: 195
Rx failure: 81432
Tx success: 208
Tx failure: 0
Tx retry: 5
Tx multiple retry: 1
Tx max lifetime exceeded: 0
Tx ACK failure: 8038
Roaming history: 0 item(s)
Information for Connection ID 4
Connection started at: 2013-11-06 12:10:37-834
Auto Configuration ID: 3
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Fail 0x00038002
Association reason code: 0x00000002
Information for Auto Configuration ID 2
List of visible networks: 4 item(s) total, 4 item(s) displayed
BSS Type PHY SecuritySignal(RSSI)
Compatible
SSID
-----------------------------------------------------------------------------Infra
<unknown>
Yes
Infra
g
Infra
<unknown>
Yes
100
Yes
TALKTALK-4A6D6C
Infra
<unknown>
Yes
14
Yes
BTHomeHub2-RN9R
Yes
78
62
Yes
Yes
Jags
List of preferred networks: 5 item(s)
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
TALKTALK-4A5993
Profile: TALKTALK-3988FC
SSID: TALKTALK-3988FC
SSID length: 15
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: talktalk
SSID: talktalk
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Profile: printer1
SSID: printer1
SSID length: 8
Connection mode: Ad hoc
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: Apple InLine Yeading
SSID: Apple InLine Yeading
SSID length: 20
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028002
Information for Connection ID 3
Connection started at: 2013-11-06 12:01:45-389
Auto Configuration ID: 2
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: c0-a0-bb-4a-6d-6c
Security and Authentication
Configured security type: WPA2-PSK
Configured encryption type: CCMP(AES)
802.1X protocol: No
Key exchange initiated: Yes
Unicast key received: Yes
Multicast key received: Yes
Number of security packets received: 0
Number of security packets sent: 0
Security attempt status: Success
Connectivity
Packet statistics
Ndis Rx: 0
Ndis Tx: 0
Unicast decrypt success: 70
Multicast decrypt success: 0
Unicast decrypt failure: 0
Multicast decrypt failure: 0
Rx success: 81
Rx failure: 40348
Tx success: 39
Tx failure: 21
Tx retry: 0
Tx multiple retry: 0
Tx max lifetime exceeded: 0
Tx ACK failure: 3664
Roaming history: 1 item(s)
Times: 2013-11-06 12:10:23-653
Roamed from BSSID: c0-a0-bb-4a-6d-6c
Reason: 0x00000002
Disconnected from BSSID: 00-00-00-00-00-00 Reason: 0x00000205
Information for Connection ID 2
Connection started at: 2013-11-06 12:00:45-423
Auto Configuration ID: 2
Profile: TALKTALK-4A6D6C
SSID: TALKTALK-4A6D6C
SSID length: 15
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (I
Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: e6310df6-5295-4b0e-be6d-590c38a5f191
Interface name: Atheros AR5B97 Wireless Network Adapter
Interface type: Native WiFi
Result of diagnosis: There may be problem
Network Diagnostics Log
File Name:
9596C6AF-68C5-427F-8F01-57837CB8CD6B.Diagnose.0.etl
Other Networking Configuration and Logs
File Name:
NetworkConfiguration.cab
Collection information
Computer Name:
738956-PC
Windows Version: 6.1
Architecture:
amd64
Time:
Wednesday, November 06, 2013 1:09:44 PM
Publisher details
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
1.0
Publisher:
Microsoft Windows