Strategic Planning Forum – Student Services
Group 1
Keola, Lorelle, Steve Farmer, Gabi, Precious, Bruce, Rosie, Colleen, Tim, Brian, Marti, Julie, Ann, Dan
Kruse, Melissa, Laura,
Group 2
Crystal, Joie, Sally, Michel, Charles, Bev, Brenda, Stephanie, Elaine, Ann, David, Jan, Terry, Refugio,
Molly, Eric
Group 3
Nancy, Kilohana, Maggie, Melissa, Coco, Mickey, Deana, Frannie, Donna, Chris, Morgan, Kahele, Janet,
Freda
Group 4
Linda, Kate, Cyrilla, Marnie, Celeste, Julie, Derrick, Tim, Ben, Kyle, Jeannie, Diane, Karen, Liping, MartiJean
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How can we improve first semester retention (success) rates?
Group 1
Group 2
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Assess student orientations.
Enforce prerequisites at the door. Don’t put off specific courses till the end.
We need to look at our students coming to us with different goals, we have to have
a balance to be successful.
Require courses in their first semester.
We don’t have enough counselors to meet with every student.
Time management planning skills.
15 to finish initiative doesn’t fit our student population.
Their needs to be a balance between efficiency, counselors are over worked,
resources are needed to increase the counseling staff.
Students need to meet with a counselor.
Mandatory advising prior to the incoming semester, utilizing faculty advising.
Institute learning communities.
Students who stop coming need to be withdrawn from their courses.
Mechanism to follow up with students.
We need to know our students goals. We need to be more clear on what they plan
to do.
Understand that our college culture is foreign to our students, we need to be more
transparent, provide orientation.
Set students up their first semester with courses that will inspire them.
More counselors to be able to provide specific information and provide short-term
success.
Time management skills.
Facilitate study groups campus wide (in Paina).
Infrastructure that allows our students to stay on campus and hang out.
Look at offering more courses at the developmental level to inspire students to stay
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Strategic Planning Forum – Student Services
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here.
Utilize peer mentors.
Develop cohort models within our programs (weekend/evening college).
Group 3
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Drop off childcare for students and faculty.
Streamline process when students stop coming to class.
Student peer mentor program.
Faculty support, new teaching pedagogy (a lot more we can do in the classroom).
First time fulltime identification of students.
Create an environment to encourage student socialization (more tables around
campus).
Create and support study groups.
More personal support counseling, services, training.
Group 4
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Give students the big picture. They need to know their requirements, they need to
develop a relationship with their instructor.
Work with our HS early on (tracks).
Identify courses that are motivational and inspirational.
Give them a realistic picture of industry. Field trips.
Need to know our students better.
Create a withdraw policy/system for students that don’t show.
Create a cohort system for our programs.
Additional financial support (tuition keeps rising).
What are some steps we can take to improve student career planning when students first
enroll?
Group 2
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Workshops on careers prior to registering for courses.
Mechanism to support students with their self-exploration (it’s ok if you don’t
know).
Do more as program coordinators to help students sort through their majors.
Create a career center on campus where students can explore.
Group 3
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Offer class observations for HS students.
Career shadowing.
Students need to know that the AA degree is a steppingstone to a bigger degree.
Offer our IS 105 course on a regular basis.
Develop a broader service learning experience for incoming students.
More funding for student employment.
Expose students to our own personal fields.
Have resources more accessible to students
Group 4
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Implement career shadowing, internships or service learning to expose students to
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careers.
Facilitate career exploration as a campus.
Hire a career counselor.
Improve student educational goals.
On campus internship opportunities.
Mandatory career exploration.
Maui mentoring project with interested professionals.
Students need to know that it is ok to change.
How can we strengthen our student data management systems to understand student intent
and improve graduation rates?
Group 1
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Unauthorized withdrawal as a grading option.
More faculty and staff trained in STAR.
Tracking student contact with counselors.
Screening process for students during student orientation.
Centralized data management system to monitor student contact with the whole
campus (faculty, counselors, lecturers).
Mechanism to identify student intent (major). Create a general studies major.
Sustained contact with someone at the campus (faculty advisor, counselors,
mentor).
Group 2
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Create a “Life Long Learner” category in our system
Create a system so life long learners don’t have to apply every semester.
Use our data more efficiently.
Create more relationship with our students
Create a campus wide system to track student contact.
Group 3
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STAR Training for faculty and students.
Streamline information on our website and Laulima.
Cross campus scavenger hunt utilizing STAR and Laulima
Group 4
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Utilize major options in BANNER, Need to be able to designate sub majors in
BANNER.
Need to understand our student’s goals, need to know why they are here.
STAR Training or tip sheet.
How can we infuse student life with faculty toward helping students make connections to
faculty outside of the classroom?
Group 1
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Use technology like Skype.
Have a party at the end or possibly at beginning of the semester
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Recognition from administration that faculty involvement by all is crucial. Encourage
more participation.
Group 2
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Meet with Students throughout their academic career.
Meet with student
Student to student and peer engagement
Once a month lunch with faculty (lunch bunch).
Utilize Skype or technology for face to face contact.
Weekly group review sessions.
Knowing who our first year students are .
Group 3
Group 4
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Utilizing our outside space more efficiently (trees, tables).
Potluck the week before classes (Reception for students)
Need to be consistent on how we market ourselves out in the community (The
Launch).
Permanent booth at Queen Kaahumanu or tables out in Longs or Walmart.
Make it easy for our students to get into the college.
Provide social service resources for our students.
Bundle services for students to make it worthwhile for students.
Child care for our students.
Notes and Other Suggestions
1. How can we improve first semester retention rates?
 Encourage instructors get to know their students to create a connection or bond
 Establish partnerships with high schools - life after high school
 Offer free food
 Conduct student surveys
 Award financial aid after completion of courses
 Encourage engaging classes that provided students a chance to use observation skills,
critical thinking, and reading skills so they become hooked on it.
 Send messages with reminder dates (W, registration, etc.) utilizing other resources
email, facebook, twitter, etc.
 Gather student information to align 1st semester classes with students goals and
interests.
 Create a study buddy/ study group system
 Offer more tutors
 Offer IS related courses students may take earlier
 Mandatory orientations where we are able to provide information on the resources
available
 Faculty from different programs to help with orientation/counseling
 Holds on registration
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Learning communities
Help develop a sense of belonging
Early intervention
Mandatory advising
Course availability
More staff
Do we tell students about doing a “Gap” year if they are not ready to start college right
after high school? Shown to improve retention worldwide.
Offer Orientation 100 or University 101 as a NC or free 1 credit course
Students need to have the opportunity to connect with “someone” (i.e. counselor,
instructor, program coordinator) to establish “rapport” and ask for assistance when
needed.
Obtain/create a customer relation management system that will help track students (as
soon as they are enrolled) and allow all instructors, counselors, etc. to input data and
services rec’d throughout their educational journey ( esp. 1st year)
2. What are some steps we can take to improve student career planning when students first
enroll?
 Career counselor
 Offer career exploration and career planning courses each semester
 Allow for exploration of diverse fields
 Improve educational goals
 Offer internships; opportunities on campus
 Mentorships with businesses
 Looking realistically at job market and getting employers input
 Connections between AA, AS and paths to career, other degrees in system. See beyond
2-year from beginning.
 Career center- with staffing on a full-time basis
 Mentor
 Student Day
 Demonstration from Major
 Increase counseling staff
 Monitor where students make contact and input information into a database
 Provide graduation evaluations in STAR
 Use STAR advisor notes for counselor communication to students
 Utilize STAR – use advisor’s notes- advisors can input notes in STAR if granted access
3. How can we strengthen our student data management systems to understand student intent
and improve graduation rates?
 Recruitment and alumni
 More sophisticated on intake
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More training for faculty and students
Coaching online, weekly conversations
Volunteer opportunities
Student training of STAR. Faster evaluations incorporate pre-reqs and/or sequencing.
Revise the application to include what we want or need to know & maintain & update
the data we want to gather.
Unable to show pre-majors in banner – would like to able to tell how many liberal arts
students are also pre-nursing.
Entrance requirements into major
Faculty advisors trained in STAR
Allow faculty to make modifications in STAR
Train students to use STAR “What if” function
Code them differently in Banner
STAR tools
Declaring majors at a certain point
Unauthorized withdrawals
Create new degrees (BA-GEN, Pre-Nurs, etc.)
Explore options such as Hobson’s customer relation management system – faculty
become more involved/responsible in managing data of students vs. only counselors
taking on the workload
Categorize life long learners as a “major” in itself, so they don’t get counted as Liberal
Arts majors.
Don’t require LLL’s to reapply if they miss a semester or a year.
4. How can we infuse student life with faculty toward helping students make connections to
faculty outside of the classroom?
 Reception/potluck a week before classes start
 Annual events
 More campus events faculty and staff participate in
 Systemwide approach to make it easier to register
 Clubs and childcare
 Need to see faculty outside of classroom
 Assign each student an instructional faculty member whether the student initiates
contact with the faculty or staff member.
 Cohort meeting with advisory committee of each program
 Career Exploration Fair
 STAR system
 Assign faculty advisors to students according to their major
 Faculty from different majors get together to plan a function for their students
 Advisors announce their availability – be more available
 Volunteer service/ Service learning
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5.
Celebrate birthday’s and/or other events students have
Other Comments/ Suggestions
 Be mindful of making changes or starting new initiatives without reviewing staffing if
you want our initiatives to be successful
 Open admission - undeclared vs. unclassified
 STAR utilized to assist in the communication between faculty, counselor, and student
 Advising: separate Gen Ed (Prof. Advising) and Majors (Faculty advisors)
 Admissions counselors
 Help Financial Aid Dept. screen those who are submitting letters to be accepted back
after bombing out
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