FACILITIES SERVICES
Job Description
Building Services
Program Coordinator
Job Code: 7256 – Contract Classified
Program Coordinator Recycling & Solid Waste
Department Introduction:
Building Services delivers Custodial Services to the UW campus that provides exceptionally clean and sanitary
environments for students, faculty, staff, and visitors and manages the comprehensive Recycling & Solid Waste
Management program.
Job Purpose:
Under the direction of the Recycling & Solid Waste Assistant Director, coordinate and perform work using knowledge and
experience specific to operations of the Recycling & Solid Waste unit. Serve as one of two primary customer contacts for
Recycling & Solid Waste.
Duties and Responsibilities:
 Process calls and emails for an array of recycling and solid waste service requests
 Dispatch work requests to contracted vendors and internal UW service providers
 Document all service requests, review invoices, and maintain inventories of equipment and service levels
 Develop, recommend, and assist in promoting and implementing campus-wide recycling and waste collection
programs
 Resolve inquiries and complaints regarding the recycling and waste collection programs
 Work with staff regarding implementation of new programs, special collection campaigns, and installation of
recycling and waste collection containers
 Research new techniques for collecting and processing recyclables and diverting waste
 Publicize, coordinate, and conduct training sessions and outreach activities to promote recycling and waste
collection services
 Advise UW faculty, staff, students, and the general public regarding the policies and procedures for Recycling &
Solid Waste programs
 Prepare committee briefings, newsletter articles, outreach activities, and presentations for meetings
 Use word processing, graphics, statistical, spreadsheet and database software to prepare Recycling & Solid
Waste reports: activity, monthly, client billing, and inventory, recycle percentage, diversion volumes, disposal
reports, and other special reports as needed
 Set up new and maintain existing databases of all service locations, service levels, and materials collected, and
revenues collected within Recycling & Solid Waste
 Create work order requests and complex service and delivery schedules for recycling and waste pickup, cleanout,
and special event requests
 Independently prioritize the needs of clients
 Act as a liaison with other University departments
 Resolve problems that arise for clients served
 Prepare, process, and complete customer invoicing and billing, including departmental recharges, billing activity,
and customer reports
 Monitor and review vendors’ performance
 Coordinate changes in schedules, routes, container sizes, number of containers, and commodity pickup
 Perform other duties as assigned
 Regular and predictable attendance is required
Core Competencies:
 Personal integrity and trustworthiness
 Manage stressful situations and changing priorities effectively
 Anticipate, recognize and resolve problems
 Responsible and accountable
 Organizational skills and attention to details
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Positive, optimistic, success-oriented attitude
Professional demeanor which includes being tactful and courteous
Professional work ethic
Promotes a safe work environment
Required Skills, Experience and Knowledge:
 High school graduation or equivalent AND two years of experience in the program specialty OR equivalent
education/experience
 Excellent oral and written communications skills
 Excellent customer service skills
 Experience with word processing, spreadsheets, and databases
Desirable Skills, Experience and Knowledge:
 Experience with multi-line phone systems
 Experience in recycling or related field (e.g. solid waste management, waste prevention, etc.)
 Experience working in governmental, higher education, or large corporation recycling programs
 Experience coordinating special event recycling programs
 Experience researching special materials reuse and recycling options
Conditions of Employment:
 A satisfactory outcome from a criminal background verification will be required prior to hire
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