Table of Contents
Welcome ………………………………………………………………………………………. Page 1
General Daily Schedule ……………………………………………………………………….. Page 1
Outreach Rules…………………………………………………………………………………. Page 1
Client Rights and Responsibilities…………………………………………………………….. Page 2
Confidentiality…………………………………………………………………………………
Attendance…………………………………………………………………………………….
Page 2
Page 3
Dress Code……………………………………………………………………………………… Page 3
Personal Property..……………………………………………………………………………… Page 4
Smoking ……………………………………………………………………………………….. Page 4
Behavior Support and Management Philosophy and Practice ………………………………… Page 4
Code of Conduct ……………………………………………………………………………….
Page 6
Grievance Procedure ……………………………………………………………………………
Page 7
Activities & Groups ……………………………………………………………………………. Page 7
Resources ………………………………………………………………………………………. Page 9

Welcome to Arbor Youth Services Afterschool Outreach Program. Arbor Youth Services is a non-profit organization that has been providing shelter to youth for over thirty years. Arbor
Youth Services is open 24-hours per day, every day of the year. The Afterschool Outreach
Program is open for three hours every weekday. All activities and groups provided by the
Afterschool Outreach Program are provided free of charge to you. Our mission is to provide youth with opportunities that they may not otherwise be exposed to and safe alternatives to keep youth off the streets. We have approximately 20 employees who are here to help your child to ensure that time spent in the Outreach Program is positive and productive. Please let staff know if you have any questions or unmet needs or want to learn more information about Arbor Youth
Services.
Hours 4 pm- 7 pm
Homework Help; Snacks and drinks available; Social Interactions
Enrichment and Development Activities
Social and Recreational Activities
NO weapons
NO Violence
NO Sex
NO Drugs, Alcohol, or Tobacco
Violation of any of the above listed rules will result in discharge from the Outreach Program
NO EXCEPTIONS!!

All services provided by Afterschool Outreach are voluntary. It is important that you understand both your rights and responsibilities while you are here. If you are unsure about any of your rights or responsibilities, please speak with a staff member.
Rights of the Clients include:
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The right to participate in activity decisions
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The right to participate in a fair and equitable manner
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The right to be provided with sufficient information for you to make an informal choice about participation
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The right to refuse to participate in any activity
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The right to be informed about the consequences of refusing to participate in activities
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The right to express and practice religious and spiritual beliefs
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The right to be provided with translated materials and translation services if you have difficulty understanding English
Responsibilities of clients include:
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Respect all peers and all staff
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Respect all property of Arbor Youth Services and peers
 Follow Outreach Rules
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Participate in activities offered
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Always let staff know your whereabouts
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Provide relevant information to staff as a basis for participating in activities offered
Just as you want your personal information kept private, you are expected to respect the confidentiality of other Afterschool Outreach participants. Examples of a “breach of confidentiality” include telling your friends or family the name of another Outreach participant, or repeating things that someone said in a group counseling session. If someone says something in front of you, that doesn’t mean that they want you to repeat it! Confidentiality is another way we make each other feel safe here. If you are found to have breached someone’s confidentiality, the consequence could include discharge from the Outreach program. Please remember to keep other people’s information private!
Information disclosed to Outreach staff while participating in activities and groups shall be held in the strictest confidence possible. Instances when information will not be kept confidential included when there are allegations of abuse or neglect, or there is a clear and imminent danger to you or to others. If there is a clear imminent danger to you or to others, staff may disclose only the information necessary to protect the parties affected and prevent harm. Staff has a legal duty to advise your parent or guardian in the event staff discovers that there is a serious threat to your welfare. In such cases, staff will:

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Attempt to explain the need to disclose information and attempt to get your consent for the specific disclosure
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Disclose only the information necessary to protect your health and well-being if consent is not given
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Consul with appropriate supervisory personnel before disclosure.
Hours 4 pm- 7 pm
Attendance to all Afterschool Outreach Program activities are voluntary, that being said, if you come to Outreach you are expected to participate in the activities of the day. A calendar is posted and copies are provided to be taken home so you decide if you would like to come on a particular day.
In order to be picked up from school, it is your responsibility to call Arbor Youth Services by
2:00 pm. The phone number to call is (859) 254-2501.
If you are suspended from school you are not permitted to come to Outreach for those days you are not in school. This holds true if you are out of school due to illness.
Acceptable attire includes:
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Pants, Capri pants, sweat pants, jeans which fit at or above the hip for both male and female students.
Shorts, dresses, skirts worn at or below the mid-thigh, to the finger tips of down-stretched arm
Clothing that covers the back, cleavage, midsection and top of the shoulder area.
Unacceptable attire includes:
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Sagging pants below the waist/hips
Gang-related clothing, accessories or symbols as identified by local law enforcement agencies
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Visible undergarments
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Clothing with vulgar sayings
 Clothing that denigrates race, religion, or group
Clothing with any references to drugs, alcohol or violence
Clothing that disrupts the educational day

Please leave all valuables at home. Arbor Youth Services will NOT be responsible for lost or stolen items.
If you bring a cell phone or IPod or such devise, keep them put away, many youth do not have permission to use such devices and having access can be very tempting.
You are responsible for your own clothing and personal belongings!
Smoking is not permitted on Arbor premises. Youth under the age of 18 are not permitted to smoke at any time while under supervision by Outreach staff. Staff and visitors wishing to smoke are not permitted to smoke on any property owned by the
Arbor Youth Services nor are they allowed to smoke in any vehicle owned by the Arbor
Youth Services.
When working with at-risk youth, Outreach personnel are required to employ emotional and behavioral support as management techniques to foster adaptive, appropriate, nonaggressive and pro-social behavior as to ensure the safety of the individual youth other program participants, and/or personnel.
Such techniques start with the establishment of written guidelines, rules and expectations of appropriate and pro-social behavior. This is done by building immediate rapport and reciprocal respect upon a participant’s initial involvement in the program. When a participant’s behavior is in opposition to the written rules and guidelines and he places himself in harm’s way, additional emotional verbal de-escalation behavior management techniques may be utilized. Permissible techniques include verbal persuasion and timeouts, both self-directed and staff-directed, but do NOT include physical interventions.
Touch proximity such as gently touching a participant on the back can be utilized when and as required.
Personal support positive behavior by: a.
Developing positive unconditional regard rapport and relationships with service recipients; b.
Building on service recipient strengths which reinforce positive behavior; and c.
Responding consistently and fairly to all incidents of harassment or violence.

Personnel shall always employ the least restrictive method possible to ensure the safety of all parties concerned (i.e. the individual child, other program participants, and personnel). When possible, personnel shall ensure that less restrictive interventions have been offered to the youth before more restrictive methods are applied. Regardless of which technique is being applied, personnel protect, as much as possible, the dignity and privacy of the program participant. Techniques utilized by personnel include
1.) Emotional /verbal cues, and
2.) De-escalation and time-out procedures when the child becomes agitated.
The use of isolation, manual or mechanical restraint, chemical restraint, and locked seclusion are NOT permitted as emergency safety measures, Additional prohibited techniques include: a.
The use of restrictive behavior management interventions by service recipients, peers, or personnel. b.
Excessive or inappropriate use of behavior management interventions as, for example, a form of disciple or compliance, or for the convenience of staff; c.
Procedures that deny a nutritionally adequate diet; d.
Physically abusive punishment; e.
Any behavior support intervention that is implemented by another program participant without the expressed consent of a staff member; f.
Any behavior support management intervention that is contrary to local, state and /or licensing or accrediting bodies; g.
Application of consequences that are not in accordance with the program participant’s rights.

Most students know and observe proper rules of behavior while at Outreach; however, it requires noting that the following actions are unacceptable and will result in disciplinary and/or legal action by the MASH Services of the Bluegrass
Infraction 1 st offense 2 nd offense
Disrespect of Staff
Disrespect of youth
Call home for parent pick up, 1 day suspension.
Call home for parent pick up, 1 day suspension.
Call home for parent pick up, suspension from program 3 day
Call home for parent pick up, suspension from program 3 day
3 rd offense
Call home for parent pick up, suspension from program 2 weeks
Call home for parent pick up, suspension from program 2 weeks
Defiance
Excessive
Profanity/obscenity
Dress code violation
Possession of weapon
Possession of alcohol, or drugs, or paraphernalia
Fighting
Threat of violence
Use of tobacco
Vandalism
Stealing bullying
Use of electronic devices
Call home for parent pick up, 1 day suspension.
Call home for parent pick up, 1 day suspension.
Correct the problem possibly with use of clothing in donation room
Call home for parent pick up, possible contact with police 1 week suspension
Call home possible contact with police 1 week suspension
Call home for parent pick up, possible contact with police, 3 day suspension
Call home possible contact with police
Call home for parent pick up Call home for parent pick up, suspension from program 3 day
Call home possible contact with police 1 week suspension
Call home possible contact with police 2 week suspension
Call home possible contact with police 1 week suspension
Call home for parent pick up, 3 day suspension
Call home possible contact with police 2 week suspension
Call home for parent pick up, 1 week suspension from
Put item away or lock up in office
Call home for parent pick up, suspension from program 3 day
Call home for parent pick up, suspension from program 2 weeks
Call home for parent pick up, suspension
Call home for parent pick up, suspension from program 3 day from program 2 weeks
Borrow from donations 1 week suspension
Call home for parent pick up, possible contact with police 2 week suspension
Call home possible contact with police 2 week suspension
Call home possible contact with police 2 week suspension
Call home for parent pick up, suspension from program 3 day program
Give the item to a staff member to be locked up
Expulsion from the program
Expulsion from the program
Expulsion from the program
Call home for parent pick up, suspension from program 2 weeks
Call home for parent pick up, suspension from program 2 weeks
Expulsion from the program
Expulsion from the program
Call home for parent pick up, suspension from program 2 weeks
One day suspension from the program

In order to provide the best service to the community, Arbor Youth Services ensures all complaints are addressed in a fair and equitable manner. Any person (youth, family, or legal guardian, community member) may express verbal or written complaints or grievances regarding service provisions, staff, etc, to staff member, program coordinator, or executive director without fear of retaliation. A written grievance form will be provided upon request.
If the person does not feel the grievance was addressed in an appropriate manner, the appeal process may extend through the program coordinator, executive director or up to the Board of Directors. If you are served through federal funding an extensive appeals procedure is available through the Administration of Children and Families, Department of Health and Human Services, Atlanta, Georgia. If you are served through the State funds, the appeal may be served through the Cabinet for Families and Children, the
Office of Inspector General, Frankfort, KY. If your are served through local funding, an appeal process may involve the Fayette Urban County Government, Department of Social
Services, Lexington, KY.
Any grievance initiated at the organization level will be addressed within five business days.
Case Advocacy
Safety Planning
Referrals
Afterschool Outreach staff work with youth to identify all the needs that can be met through the Outreach Program and works to actively meet each need.
Afterschool Outreach staff works with youth to identify steps that a youth can take to ensure that they are always safe, physically and emotionally.
Afterschool Outreach staff is able to help connect caregivers with outside resources that may be beneficial in providing any needed services that the Afterschool Outreach Program is unable to provide.
Emotional Support
Behavior Support
Afterschool Outreach staff discusses past/present events and how they emotionally effect youth, as well as ways to cope with and handle emotions in a positive manner.
Afterschool Outreach staff works with each youth addressing both positive and negative behaviors and the effects those behaviors can have on their environment.

Family Support Afterschool Outreach staff discusses with each family their unique dynamics and concerns in order to identify healthy ways to address identified issues.
Academic Enrichment Afterschool Outreach staff promotes healthy school involvement and good attitudes to encourage youth in their school work. Staff routinely assists youth with homework during time in the Outreach program.
Career Development Afterschool Outreach staff promotes positive career choices by offering activities focused on career selection, interest, job searching, applications, resumes, and interviews.
Health Advocacy Afterschool Outreach staff helps youth to access necessary and relevant information about concerns they may have and discuss ways to quit or prevent the use of drugs and alcohol or participation in illegal and risky behaviors.
Life Skills Development Afterschool Outreach staff helps youth learn many household and personal management skills.
Social & Recreational Afterschool Outreach staff promotes healthy relationships and
Activities interactions among youth. Social/recreational activities may include movies, walks and hikes, art projects, going to the park or other enriching activities.
Groups
Transportation
Cultural Enrichment
Afterschool Outreach staff seeks to properly educate youth on issues they may be facing during adolescent years. Groups may include meetings, financial literacy, and healthy relationships.
Afterschool Outreach understands that transportation can be a barrier to participation for the youth in the Outreach
Program. Thus, transportation arrangements can be made to accommodate most situations.
Afterschool Outreach staff promotes cultural enrichment among youth by offering a variety of culturally diverse activities and groups.
Community Service and Afterschool Outreach staff promotes connecting youth to the
Citizenship community through a variety of community service and citizenship activities. Community service and citizenship activities may include cleaning up a park, serving a meal to the homeless, organizing a clothing or food drive, etc.

Family, group, individual counseling
Anger management
Parenting classes
This is a graduate student training clinic associated
with UK dept of Psychology.
Individual and child counseling services
Parenting, anger management, social skills
Emergency rent/mortgage
Indigent burial expenses
Landfill/sewer
Sidewalk repair, tree removal
Housing assistance
Adolescent medicine