June 2014 Staffing of TMC.
Question:
From:
"Raymond Hallavant" Raymond.Hallavant@TN.GOV
Subject:
2014 Staffing of TMC
All, and good day to you
TDOT is reviewing TMC operations positions and is seeking input from other states. Are your TMC
positions DOT staffed? If so can you provide what operations positions/descriptions of those that are DOT
staffed?
Thanks in advance.
Ray Hallavant
Statewide TMC Coordinator
Transportation Management Office
TDOT Traffic Operations Division
Cell: 615 566 3970
Office: 615 253 0039
raymond.hallavant@tn.gov
505 Deaderick Street Nashville, TN 37243
Answer:
From:
"Brown, Jerame (KYTC)" Jerame.Brown@KY.GOV
Subject:
2014 Staffing of TMC
The Kentucky Transportation Operations Center is part of the Transportation Cabinet and is staffed by
State employees.
We are a 24/7 operations with a crew of 11 - 4 on 1st shift, 4 on 2nd shift, and 3 on 3rd shift. Our shift
hours are 0730-1530, 1500-2330, and 2300-0730. We maintain a minimum of 2 operators on duty at all
times. They are 40 hour/week employees and work a rotating weekend schedule.
This is the official description of our job duties Operates complex electronic communication systems in the Transportation Operations Center. Complies
with statutes, regulations and KYTC policies and procedures relating to emergency management
incidents. Follows daily command decisions involving Kentucky Transportation Cabinet, highway traffic
safety, critical incidents and catastrophic conditions affecting the transportation system and the resources
responsible for maintaining this system. Monitors video, traffic sensors and environmental systems to
determine the occurrence of incidents such as fire, stalled vehicles, accidents, and malfunctioning
equipment. Analyzes the magnitude of an incident and adjusts system controls in response to current
conditions. Processes and logs two-way communications with Highway Safety Patrol Operators and
highway district offices when required. Checks state and national crime database to inform Highway
Safety Patrol Operator personnel of stranded or disabled vehicle information. Communicates with other
state agencies including Emergency Management, Fire Marshal's Office, Natural Resources and
Environmental Protection, and regional transportation operations centers. Initiates, updates, monitors and
removes messages on computerized changeable dynamic message signs by way of remote access,
providing the public with critical incidents and weather related events that effect major Kentucky
roadways. Prepares input for electronic communications including CARS, web sites, traveler's information
system and other information media. Serves as primary contact after normal business hours for
employees using state vehicles if the vehicle becomes disabled. Provides call-out service for Highway
District Offices after normal business work hours. Monitors and operates Transportation Office Building
video security surveillance equipment. Provides assistance to visitors and employees utilizing the TCOB
parking facilities and grounds. Provides notification of severe weather to the public and/or local officials.
Answer:
From:
"Remkes, Charles A., NMDOT" Charles.Remkes@STATE.NM.US
Subject:
2014 Staffing of TMC
NMDOT - We have six (6) TMC Operators all of whom are state employees. Our shifts run from 6:00 a.m.
to 10:00 p.m., during the weekdays and from 8:00 a.m. to 5:00 p.m. on the weekends. The shifts are
typically from 6:00 a.m. to 2:00 p.m., 10:00 a.m. to 6:00 p.m., and 2:00 p.m. to 10:00 p.m. At the end of
the evening shift, all phones are forwarded to a senior dispatcher that has full functional remote access to
all of operational applications of the TMC. If notified, that on-call staff member will take appropriate action.
During widespread and prolonged events, our TMC is continually physically staffed by our operations until
the event has expired.
Below is a brief job description:
1) Perform dispatching services as required. 2) Monitor APD/BSCO Radio Frequency and make decisions
as to when to dispatch Courtesy Patrol Trucks or to activate DMS signs 3) Coordinate with local
enforcement during major and/or minor incidents on the Interstate system 4) Monitor the video wall and
be able to make decisions when incidents occurs or when congestion is developing 5) Activate/deploy
and place signs on the DMS signs when needed 6) Keep all TMC logs updated 7) Assist the ITS Bureau
Chief and/or the Dispatch Center Manager with any request for data or information 8) Verify ATIS data
entries 9) Provide updates to the 800 NMDOT phone number when it is required 10) Make sure that
entries in the ATIS and the 800 phone number are consistent 11) Perform other duties as requested by
the ITS Bureau Chief and/or the Dispatch Center Manager
I would be interested what other states are classifying the position and associated pay scale for TMC
operators.
Regards,
Charles Remkes
Office: (505) 222-6554
Cell: (505) 490-3308
Fax (505) 222-6575
Answer:
From:
"Glenn Blackwelder" gblackwelder@UTAH.GOV
Subject:
2014 Staffing of TMC
UDOT has one statewide TMC. The TMC is staffed with three shifts of 3 operators each, plus an
overnight operator. Each shift has a consistent schedule throughout the week. This leave two bonus
overnight shifts of six hours each on Saturday and Sunday mornings. These shifts are made available to
our operators as a potential for overtime.
We have one operator who is a state employee - the other operators are hired through a staffing agency.
Operators are responsible for DMS messaging, 511 phone system messages (text to speech), data input
to drive the website and mobile app. They also answer phone calls from the public and agency partners.
They initiate traffic signal timing plans (prepared by others), variable speed limit evaluations (evaluation is
completed by engineers), lift truck restrictions on Legacy Parkway, and determine if others need to be
involved in any incident.
Glenn Blackwelder, P.E., PTOE
Traffic Operations Engineer/UDOT Emergency Management Coordinator
UDOT Traffic Operations Center
Cell: 801-518-4180
Office: 801-887-3652
www.udottraffic.utah.gov
Answer:
From:
"Nozzari, Sean@DOT" sean.nozzari@DOT.CA.GOV
Subject:
2014 Staffing of TMC
Thanks, this survey is a very worthwhile effort. As the data is collected, we should try to get an idea for
the size of each state's transportation system as well (e.g. miles of highway and freeway both in center
line and lane miles, numbers of ITS elements ramp CMSs, cctv, cms, HAR, ramp meters, freeway service
patrol, etc.)
Answer:
From:
"Kress, Monica L@DOT" monica.kress@DOT.CA.GOV
Subject:
2014 Staffing of TMC
Hi I just wanted to remind you all that the TMC Pooled Fund Study produced a great TMC Knowledge
Skills and Abilities (KSA) report sometime about 8 years ago. It should still be on the clearinghouse
website.
Monica Kress, PE
Chief Office of Technology HQ Traffic Operations California Department of Transportation Sacramento,
California (916) 651-9054