Berkeley City College
Student Services
Assessment Status
STUDENT
SERVICES
AREA
Admissions
and Records
Assessment
and
Orientation
CalWORKS/
TANF
MISSION STATEMENT
Admissions and Records is dedicated to student
access and success by providing accurate,
timely, and exceptional customer service
regarding the online application process,
registration, and academic policies while
providing responsive and professional service to
students, faculty, staff, and the community.
The mission of Assessment and Orientation at
Berkeley City College is twofold. First, it
provides students with information regarding
their current skills in reading, writing, and
mathematics so that they may choose classes -based on academic skill level -- that will help
them succeed at BCC. Second, it provides
students with information regarding the
college's programs and services including, but
not limited to programs and majors, degrees,
certificates, transfer requirements, and support
services.
The primary goal of CalWORKs/TANF program is
to provide educational and career opportunities
and support services that enable students to
complete their educational goals and find
meaningful employment and successfully
transition into the workforce thereby attaining
economic self-efficiency to support their
families.
SERVICE AREA OUTCOME
1.
ASSESSMENT
FINDINGS
ACTION
PLAN
STATUS
REPORT
Service Area Outcome: provide accurate,
timely service to students, faculty and
staff regarding the application process,
registration, and academic policies
DONE
Student Learning Outcome: Students will
demonstrate understanding of and use
programs and services available at BCC -e.g., DSPS, EOPS, PACE, library -- so that
they can meet their educational goals.
2. Student Learning Outcome: After
receiving placement assessment test
results, students will demonstrate
awareness of personal levels in
English/ESL and/or math and possible
corresponding courses offered.
3. Student Learning Outcome: Students will
demonstrate an understanding of
student rights and responsibilities, e.g.,
attendance and withdrawal policy.
1. Student Learning Outcomes: As a result
of attending CalWORKs orientation,
students will be able to a) describe the
services that CalWORKs provides at
Berkeley City College, b) describe their
responsibilities at Berkeley City College
for compliance with CalWORKs
regulations, and c) acquire skills in
developing a resume, cover letter, and
job interview skills.
2. Service Area Outcomes: Students will
receive academic counseling and child
care services, job readiness workshops,
and supplies.
DONE
DONE
DONE
DONE
DONE
DONE
1.
NOTES
STUDENT
SERVICES
AREA
Campus Life
MISSION STATEMENT
We strive to provide a welcoming campus
1.
environment that supports student recruitment,
retention and the successful achievement of
academic and career goals. We oversee and
assist in developing activities, events and
programs designed for the social, cultural,
instructional and leadership development of
students. Our goals include the following:
 To provide a link between students’
2.
classroom experiences to activities
outside the classroom.
 To provide learning experiences that
stimulates and encourages social,
cultural, intellectual and recreational
interactions.
 To encourage services, programs and
events to educate, advocate, entertain
and challenge our students.
 To provide students the necessary
tools and resources for their individual
and student organization success as
well as supports student advocacy
efforts.
 To create a unique student life
experience exclusive to Berkeley City
College.
SERVICE AREA OUTCOME
PROMOTE STUDENT LEADERSHIP:
Student leaders, in collaboration with
their respective organization members
such as student government, clubs
and/or campus departments will plan,
develop and implement meaningful
student activities that promote and
educate the community of the
organizations’ mission.
STUDENT ENGAGEMENT: Develop
activities, events, and programs designed
for the social, cultural, instructional, and
leadership development of students.
ASSESSMENT
FINDINGS
DONE
ACTION
PLAN
DONE
STATUS
REPORT
NOTES
STUDENT
SERVICES
AREA
Career/Tran
sfer Center
Counseling
MISSION STATEMENT
The mission of the Transfer and Career
Information Center at Berkeley City College is to
help students identify their majors, plan their
careers, and/or select transfer institutions.
SERVICE AREA OUTCOME
1.
Expanded Mission / Description of Services
The Transfer and Career Information Center
(TCIC) facilitates a student’s transition to work
2.
following the completion of a Certificate or
Associate of Arts Degree by providing
information about the diversity of work
opportunities available. The TCIC Center also
helps students in the process of transferring to
bachelor’s degree programs by providing print
and on-line resources to assist students to
identify a career, a major, and a transfer
college, and by providing resources and
activities to complete the transfer process. A
primary mandate of the Center is to support
underrepresented students to identify
strategies and resources necessary to realize
their transfer and career goal.
The mission of the Counseling Department is to 1.
engage students in a process of personal growth
and empowerment. We offer academic,
personal, and career counseling that fosters
increased self-esteem and lifelong learning.
2.
ASSESSMENT
FINDINGS
ACTION
PLAN
Information Competency: Students
accessing the Transfer & Career
Information Center (TCIC) will determine
that they have a better understanding of
the transfer process, and understand
how to use relevant resources for further
research.
Self-Awareness: Students accessing the
Transfer & Career Information Center
(TCIC) will determine that they have a
greater self-awareness in relation to
developing and identifying career and
academic goals. Students will report
greater understanding of their decisionmaking process, including accessing
support resources.
DONE
DONE
Student Learning Outcome: Students will
describe and evaluate available options
and the process by which to obtain their
desired goals.
Student Learning Outcome: Students will
describe the importance of and take
personal responsibility for creating their
academic, personal and professional
growth.
DONE
DONE
STATUS
REPORT
DONE
NOTES
STUDENT
SERVICES
AREA
EOPS/CARE
MISSION STATEMENT
SERVICE AREA OUTCOME
Mission of EOPS/CARE:
The mission of the Extended Opportunity
Programs and Services at Berkeley City College
is to provide financial and academic support to
students whose educational and socioeconomic
backgrounds may prevent them from
successfully attending college. EOPS provides
students with services including orientation,
early registration, specialized counseling,
academic planning, career guidance, academic
progress monitoring, basic skills instruction,
tutoring, book grants, transfer assistance, and
special cultural awareness activities.
1.
EOPS Description:
The Extended Opportunity Program and
Services (EOPS) is a state-mandated program
designed to increase the percentage, retention,
and transfer of students affected by language,
social and economic disadvantages, by
providing “over and above” services to achieve
academic success at Berkeley City College (BCC).
EOPS provides financial and comprehensive
academic support which includes: recruitment
of low-income, high-risk, historically
underrepresented and educationally
disadvantaged students, academic and personal
counseling; transfer and career services,
specialized program orientation; priority
registration, book vouchers, peer tutoring,
designated computer lab, and other academic
enrichment activities to assist students with
completing their educational goals.
2.
CARE Mission:
The mission of Cooperative Agencies Resources
for Education (CARE), a supplemental program
to EOPS, is to provide financial assistance to
students who are single heads of household
with dependent children. CARE students receive
supplemental counseling and advisement
Student Learning Outcome: As a result
of attending the EOPS/CARE orientation,
students will be able to a) identify
services available to them as EOPS/CARE
participants and identify the different
academic programs and student services
available to them at Berkeley City
College. b) fulfill their responsibilities as
EOPS/CARE students by completing the
three or two mandated counseling
contacts, submit mid-semester progress
reports, participate in priority
registration, and utilize book voucher
services in a timely manner.
Service Area Outcome: Provide
financial and academic support to
students
ASSESSMENT
FINDINGS
DONE
ACTION
PLAN
DONE
STATUS
REPORT
DONE
NOTES
STUDENT
SERVICES
AREA
MISSION STATEMENT
SERVICE AREA OUTCOME
ASSESSMENT
FINDINGS
ACTION
PLAN
STATUS
REPORT
services; assistance with child care and
transportation, textbooks and school supplies;
programs, workshops, activities or classes to
enhance personal development parenting or
study skills; group support; peer networking;
and information and referrals to campus and
community based human services programs.
CARE Description:
The Cooperative Agencies Resources for
Education (CARE) program is also a statemandated program created to expand support
services for EOPS students who are single heads
of household with dependent children. CARE
students receive supplemental academic
counseling and advising services; assistance
with child care and transportation, textbooks,
school supplies, and career development
working. CARE program services are intended to
assist students with completing college-level
courses and acquiring training and skills to
increase their employment opportunities and
thus become economically self-sufficient.
Financial
Aid
The mission of Financial Aid at Berkeley City
College is to support access to education by
providing needed assistance in a timely efficient
and nurturing manner to economically
challenged students who meet Federal, State,
and institutional requirements.
1.
2.
SERVICE AREA OUTCOME: The Financial
Aid Office will provide students with a
variety of programs and services to help
them meet their educational costs.
STUDENT LEARNING OUTCOME:
Describe the rights, responsibilities, and
processes concerning Financial Aid
based on Federal, State, and
institutional regulations and guidelines.
DONE
DONE
DONE
NOTES
STUDENT
SERVICES
AREA
Learning
and
Resource
Center
Library
MISSION STATEMENT
The mission of the Jerry Adams Learning
Resource Center is to ensure student success in
academic, career/technical, and other areas
through individual and group tutoring. We
address students' academic needs in math,
English, ESL, and other program areas; their
ability to work effectively in a college
environment; and personal development as it
relates to academic success. We endeavor to
challenge and support our students, motivating
and empowering them, while responding to
their individual needs.
The primary mission of the Berkeley City College
Library is to promote student success and equity
by providing access to space and resources
needed to complete studies and supporting the
curriculum and information needs of the diverse
Berkeley City College community. This mission is
met by providing physical and remote access to
quality diverse print, electronic, and multimedia
resources, services, and instruction. Consistent
with the mission and institutional outcomes of
Berkeley City College, the library faculty and
staff strive to promote information competency,
critical thinking, life-long learning, and academic
success. They do so by making available to
Berkeley City College students faculty and staff
the resources needed to conduct research
related to their curriculum and endeavors and
by promoting the information competency skills
needed to successfully retrieve information
through instructional support.
SERVICE AREA OUTCOME
1.
2.
3.
1.
2.
3.
4.
ASSESSMENT
FINDINGS
ACTION
PLAN
The LRC will help students improve
their skill and knowledge in academic
and career/technical areas.
The LRC will motivate and empower
students who use it.
The LRC will promote student success in
basic skills areas.
DONE
DONE
The library faculty and staff will
consistently provide outstanding
services to the campus faculty, students,
and staff through our circulation and
reference desks.
The librarians will select, acquire, and
maintain a current collection of print,
audiovisual, and electronic resources to
support, augment and supplement the
college curriculum, course assignments
and student success.
Library orientations will increase
students' ability to independently access
and use library collections.
Library hours, facilities, and electronic
resources will meet student academic
needs.
DONE
DONE
STATUS
REPORT
DONE
NOTES
STUDENT
SERVICES
AREA
PSSD
Veteran’s
Affairs
MISSION STATEMENT
SERVICE AREA OUTCOME
The mission of Program & Services for Students
with Disabilities at Berkeley City College is to
provide accommodations and assistance to
students with disabilities that facilitate their
achieving their educational goals. We are
committed to ensuring that students receive
equal access to all programs and services. To
that end, we seek to balance the student’s right
to access with our obligation to protect the
integrity of our college’s programs and services.
1.
The mission of the Veteran's Affairs Program at
Berkeley City College is to provide assistance to
veterans and to eligible dependents of veterans
in their pursuit of an education and in obtaining
veterans’ benefits.
1.
2.
2.
Service Area Outcome: Advocate for
themselves with counselors, instructors
and others in order to receive needed
accommodations
Service Area Outcome: provide access
to campus program, services, and
facilities for students with disabilities
The VA Program will help students
obtain their VA educational benefits.
The Veterans Affairs Program provides
activities, programs, resources, and
facilities that support the personal
development, educational progress and
career goals of our veterans’ students
and their dependents.
ASSESSMENT
FINDINGS
ACTION
PLAN
STATUS
REPORT
NOTES
PSSD has tried to
administer the
survey a couple of
times but they did
not get enough
respondents to
yield meaningful
assessment results.
PSSD Department
will re-administer
the survey.
The Veteran Affairs
Center has tried to
administer the
survey but they did
not get enough
respondents to
yield meaningful
assessment results.