Gowtham Kathiresan
255, Medavakkam main road,
Ullagaram, Chennai – 600091
 +919884480711  gowtham_21k@yahoo.com
Objective
To obtain a challenging role in an organization with opportunities for skill building and
career development
Quality Analyst – McKinsey Business Presentation Design Services
Visual Graphics Computing Services (India) Private Limited
Oct ‘14 - till date
 To give performance feedback to the production resources on a regular basis
 Conduct audit meetings with the production resources, team leaders, and
managers to bridge the gaps in the process
 To do a Root Cause Analysis for errors and check for error trends, and provide
options and/or suggest process improvements to arrest those errors
 Analyze, track and publish quality reports which are beneficial for the operations
in performance rating and appraisal
 Mentor new hires and resources who are unable to perform independently
Associate-Catalog – Amazon Development Centre (India) Private Limited
Experience
Oct ‘11 - Oct ‘14
 To create an accurate and detailed webpage for a product on amazon.com as per
Amazon standards
 Coordinate with the vendors, Vendor Managers, Fulfillment Centers, Imaging team
and Defect Reduction team
 Focus on customer service by providing clear and detailed information about the
product, categorizing them based on the type, purpose and usage, grouping and
relating similar products together for increased customer selection
Achievements
 My annual performance rating for the year 2012-2013 was “Exceeds” and for the
year 2013-2014 was “Outstanding”
 I was awarded thrice for my performance and contribution through the Quarterly
Reward & Recognition program – Jul ‘12, Feb ‘13 and Oct ‘13
 I did many projects and had suggested many process improvements which had
simplified the New Item Setup process
 I mentored 8 new hires and managed a team of 6 members
Customer Service Assistant – Jet Airways (India) Limited
Experience
(contd.)
Jun ‘10 - Aug ‘11
 To provide flight details and check-in passengers
 To carry out embarkation, disembarkation and safety procedures in the airport
 Coordinate with cockpit crew, cabin crew, Aircraft Maintenance Engineers,
security department, cargo department, cleaning department, catering
department, loading team, transport team, customs, immigration officers and CISF
National Aviation Company of India
Internship
Dec 2009
 Tracing the lost luggage of Indian Airlines and Air India’s passengers
B.Sc. Geography, Tourism and Travel Management
Madras Christian College — 2010
First class – 68%
Diploma in Aviation, Hospitality and Travel Management
Frankfinn — 2009
Education
Higher Secondary Examination
The Ashram Matriculation Higher Secondary School — 2007
First class – 74%
Matriculation Examination
The Ashram Matriculation Higher Secondary School — 2005
First class – 64%
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Certifications
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Passed the Junior Grade Typewriting English in first class at the Government
Technical Examinations in Commerce subjects held on August 2007
Completed Junior Diploma in Computer Science from CSC Computer Education
on June 2001
Completed the Galileo CRS Basic and Advanced course on April 2009
Completed Initial Course in Dangerous Goods Regulation Training
(Approved by DGCA) from Jet Airways on November 2010
Completed Customer Service Excellence Training from Jet Airways on June 2010
Completed Telephone Etiquette Training for Passenger Handling Staff from
Jet Airways on June 2010
Languages
Hobbies
Personal details
About me
Language Proficiency
English
Intermediate
Tamil
Native
Hindi
Beginner
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Read Write Speak
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Swimming
Travelling
Listening to music
Father’s name: G. Kathiresan
Date of birth: 21-Oct-1989
Gender: Male
Marital status: Unmarried
Nationality: Indian
I am an extrovert and I like to work in a team. I like challenges and I am a fast learner.
I will be sincere at work and will give a quality output.
Gowtham