Supporting information
for the post of
DUTY MANAGER
Dear applicant,
Vacant Post: Duty Manager
Thank you for your interest in the above position
An application pack, which includes: background information; job description and
person specification is enclosed.
To apply for this position, please send a completed application and equal opportunities form
by email to omnccd@litc.org.uk by Wednesday 18th February. After this time applications
will not be accepted. Please ensure that you complete all sections of the application form
fully. CVs alone will not be accepted.
The National Centre for Craft & Design is committed to a policy of equal opportunities and
we ensure that all applicants are treated fairly and equally. We would be grateful if you
would complete the enclosed equal opportunities monitoring form to help us check that we
are carrying out our policy for all people. The information will be kept confidential and will
have no bearing on your application.
For further information about the post, please contact Carl Ferro-Fields on 01529 308713.
Yours sincerely
Carl Ferro Fields
Operations Manager
BACKGROUND INFORMATION
The National Centre for Craft & Design is the largest venue in England entirely dedicated to
the exhibition, celebration and promotion of international craft and design. Situated in a
former seed warehouse in Sleaford, a Lincolnshire market town, the Centre boasts four
exciting exhibition spaces; a vibrant events programme; an innovative craft shop; a
licensed café and a roof-top viewing balcony.
We are looking for a bright individual with a genuine enthusiasm for arts and culture, to join
our operations team and support all areas of the Centre’s increasing activity.
The Centre is open from 10am to 5pm every day of the year (except Christmas Day,
Boxing Day and New Year’s Day). The post of Duty Manager will provide a broad overview
of working within a contemporary exhibition venue
If you are passionate about craft, design and the arts, and would relish the opportunity to
enrich the service of a leading cultural venue, we want to hear from you.
Please read the personal specification and full job description before applying as this will
aid your application.
The post is employed through Leisure in the Community Trust who delivers North Kesteven
District Council's cultural services contract.
JOB DESCRIPTION
Post:
Duty Manager
Location:
The National Centre for Craft & Design, Sleaford, Lincolnshire
Hours of work:
Flexible hours from 8 up to 16 per week and will include
weekends and occasional evenings
Responsible to:
Operations Manager
Responsible for:
-
Salary:
£7.15 per hour
JOB PURPOSE
To ensure the highest standards are met in the daily operation of The National Centre for
Craft & Design and to provide a quality experience for all visitors to the facility.
KEY TASKS
Operations
 To co-ordinate and deliver the daily operational tasks in running The National Centre
efficiently and in line with contractual requirements, including: opening and closing
the building; periodic walk the floor checks; fire safety checks; health and safety
checks, ordering necessary change; checking and maintaining safe contents, till and
float balances; issuing refunds and dealing with members of the public.
 To ensure the Centre’s front-of-house facilities are staffed accordingly at all times
during open hours.
 To ensure the highest quality standards are met through the adherence to Leisure in
the Community Trust’s quality management programme, ensuring excellence in
customer service and the provision of a clean and tidy environment.
 In liaison with the Operations Manager, ensure legal and contractual standards are
met and in accordance with health and safety, take any required actions in situations
likely to cause accident, injury or likely to render the buildings, structures, plant or
equipment unsafe.
 In liaison with the Operations Manager, oversee the cleaning programme in
accordance with the cleaning specification ensuring that the facilities are maintained
to the highest standards of cleanliness at all times.
 To support the safe evacuation of the building in the event of an emergency
 To respond to emergency situations
Customer service and care (Daily)
 To actively welcome and engage visitors to the Centre in conversation, enriching the
visitor experience and offering details about forthcoming events, exhibitions and
learning programmes and respond to any general enquiries.
 To integrate with visitors and staff to gain a broader understanding and knowledge of
the ethos of the Centre and the needs of visitors and staff through feedback and
dialogue.
 To provide lunch cover to front of house areas including the shop and gallery’s.
Other (occasional)
 To contribute to the development of the organisation through active participation in
staff meetings.
 To provide cover for colleagues leave and sickness absence within the wider team
 To undertake any other duties commensurate with the level and nature of the post.
Training
 Additional training opportunities can be provided to support the post holder with
related tasks
CORE QUALITIES AND BEHAVIOURS:
In addition to the main areas of responsibility, we have identified the core qualities and
behaviours that are required from all our people for successful delivery of our vision,
mission and commercial goals. The qualities and behaviours are summarised below. This
role is at Level 1 of the Behaviour Framework.



Delivering great service to our visitors
Owning the issue and getting it done
Knowing our organisation
PERSON SPECIFICATION
Education and
Training
ESSENTIAL
 Good standard of education with GSCE
C Grades) or equivalent
Relevant
Experience
 Demonstrable experience of working in
a public-facing customer focused
environment
 Experience of managing a facility or
building
 Experience of dealing with complaints
Knowledge
 Knowledge and understanding of health
and safety
 Knowledge of delivering excellent
customer service
 A willingness to undertake physical work
(lifting, handling, carrying, moving)
 Strong organisational and interpersonal
skills
 Strong communication skills both oral
and written
 Ability to prioritise tasks and multi-task to
meet deadlines
 Excellent time management
 Computer literacy skills
 Ability to work as a team player and also
work on own initiative
 A confident and enthusiastic thinker
 Self motivated.
 Ability to represent the organisation in a
professional manner at all levels
 To have an awareness of equal
opportunities
 Flexibility regarding working hours is
required to accommodate weekend and
evening hours
 This post is subject to a CRB check.

A welcoming presents

Building a good rapport with visitors
and customers
Skills and abilities
Personality
General
Core Qualities
(level 1)
DESIRABLE
 Management training
 First aid qualified



Experience managing a team and
retail
Managing and team
Ability to switch between different
tasks and jobs and remain focused.
 Good team communication
Delivering great
service to our
visitors
Owning the issue
and getting it done
 Being accountable getting tasks
completed on time and to a high
standard
 Being innovative and adaptive, thinking
on your feet
Supporting others to  Working as part of a cross functioning team
succeed
and collaborating to achieve the centre
goals
 An understanding and appreciation of
craft and design
All candidates will be recruited against the above criteria regardless of their sex, racial, ethnic
or national origin, disability age, sexuality or responsibilities for dependents. We value a
diverse workforce and celebrate our differences.
SUPPLEMENTARY INFORMATION
Employer
Leisure in the Community Trust
Salary
Salary is £7.15 per hour
Car Allowance
A mileage allowance of £0.20 for diesel and £0.24 for petrol per mile will be reimbursed
for all travel carried out for work purposes
Office Hours
The post holder is required to have a flexible approach to working hours, of benefit to
both parties and agreed in advance with the line manager, as the job will require flexible
working.
Holidays
The annual holiday entitlement is 28 days per year pro rata.
Sickness
Sickness absence will not be paid for first 3 days of absence; there on entitlement to
sick pay will be in accordance with the appropriate rate of Statutory Sick Pay.
Pension
The post holder will be invited to join the company’s nominated stakeholder pension
scheme. However, at present with the current number of hours this does not apply.
Benefits
Discounts in the Café and Shop at The National Centre for Craft & Design.
Complimentary tickets to attend events and performances, subject to availability.
Childcare voucher scheme
Free Gym membership at 1Life sports sites
Last updated January 2015