JOB DESCRIPTION
Job Title:
Salary:
Responsible to:
Responsible for:
Location:
Assistant Housing Manager
£24,000 – 26,000
Housing Manager
Student Staff
Based at College Lane Campus
Key Role Requirements:
To assist the Housing Manager in the management, development, planning and operational aspects of the Student
Union Housing Department (LetSU). To provide high quality privately rented accommodation services for the
students’ of the University of Hertfordshire and a commercial management service for landlords. To Deputise for the
Housing Manager, to ensure smooth operation in their absence.
Main duties and responsibilities:
Housing Management:

Deputises for the Housing Manager in all areas

Provides support to the Housing Manager, Housing Officers and Student Staff to ensure efficient running of
the Housing services

Assist with the set up and maintenance of systems for the effective operation of Housing Services. Such
systems to include the registration and inspection of properties, agreements with landlords, tenancy
arrangements for students, financial controls (in conjunction with the Students’ Union Finance department),
the Tenancy Deposit Scheme, rent collection, maintenance, dealing with complaints and disputes.

Actively develop and promote the Students’ Union property management service to prospective landlords.

Liaise with the Students’ Union Finance department on an on-going basis to ensure rent payments, deposit
payments and landlord payments are kept up-to-date/administered in a timely manner.

Ensure that all properties and landlords accepted under the property management and finders’ fee services
are compliant with Housing Law 2004, HMO Management Regulations 2008 and the LA Amenity Standards.

Ensure all property inspections are carried out without fail according to our agreements.

Maintain a comprehensive information system (CFP database) on landlords and student tenants, including
prospective tenants, for all managed properties

Develop key relationships in the campus and wider communities to promote the Lettings Agency and liaise
with the UH Accommodation Office as and when required.

Liaise with landlords, making recommendations on necessary improvements and organise repairs where
appropriate.

Market available properties via the housing website and social media

Ensure that all tenants are aware of their rights and responsibilities when booking properties. Deal with
queries from prospective tenants in order that they can make well informed decisions

Ensure correct and efficient management of the Tenancy Deposit Scheme, ensuring the prompt return of
deposits to students at the end of their tenancy.

Ensure that all relevant certificates required by law are keep up to date for all managed and let only
properties.
April 2015

Abide by the Unions Data Protection Policy when handling personal data and customer confidentially

To identify gaps in service provision and opportunities for developing and marketing the service using all the
appropriate means including social media.
General Duties:

To ensure knowledge of relevant housing law and local authority recommendations are kept up to date.
Attend, where necessary, conferences, training events and meetings.

Assist the Housing Manager in the developing a departmental strategy and make recommendations in the
preparation of annual development plans for the department.

Assist the Housing Manager to organise and promote an annual calendar of housing promotions to continue
to improve the reputation and preference of HSU Housing Services.

Assist the Housing Manager in ensuring the team are meeting personal and departmental targets and
objectives. Assist in the development of the Housing Services Procedure Manual.

To have a flexible approach to work and to undertake any other reasonable duties which may be required.

To aspire to the highest standards of customer care at all times and, in conjunction with other relevant Union
staff, to identify and respond to customer needs.

To respect the democratic structure of the Students’ Union at all times.

To abide by Hertfordshire Students’ Union Memorandum and Articles of Association, and Union Policies and
Procedures at all times.

To work flexibly and efficiently and to promote a positive image of Hertfordshire Students’ Union at all times.

To set high standards of integrity, punctuality, accuracy, politeness and professionalism by personal example

To be aware of the department’s impact on the environment and to work within the environmental policies of
the Union and the University (where applicable).
Supervision Received:
The post holder reports to the Housing Manager as well as working closely with other staff, Students’ Union Managers
and Elected Officers.
Contacts:
The post holder will come into contact with students and other customers, Students’ Union Managers, staff and
elected officers, University staff and Union suppliers. The post holders will also have considerable contact with the
Local Authority and other relevant housing related organisations.
This document outlines the duties required for the time being of the post entitled Assistant Housing Manager to indicate
the level of responsibility. It is not a comprehensive or exhaustive document and the Director of Engagement and
Communication may vary duties from time to time that do not change the general character of the job or the level of
responsibility.
April 2015
PERSON SPECIFICATION
Assistant Housing Manager
Essential (E)
Desirable (D)
ESSENTIAL
Educated to A level or equivalent
Previous experience of working in a Lettings environment
Highly literate and numerate
Substantial experience in HMO property management
Financial experience within commercial property management
Excellent verbal and written communication skills
Ability to identify and implement service improvements
Full driving licence with own car
Reliable, flexible, friendly
Ability to relate to students
Ability to work under pressure
Ability to lead a team and confident to make decisions
Motivated and enthusiastic
Commitment to Equal Opportunities and understanding of its relevance to
Students’ Unions
Ability to work with a wide range of people from different backgrounds and
cultures
Understanding of working in a democratic environment
DESIRABLE
Educated to Degree level or equivalent
ARLA Accredited
Evidence of continuous professional development
Experience of the budgeting process/ budget management
Experience of cash handling
Knowledge of CFP Databases
April 2015
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
E
D
D
D
D
D
D