AUSTRALIAN HIGH COMMISSION, SINGAPORE
The Australian High Commission in Singapore invites applications for the position of Team Leader (BB4)
for the Department of Immigration and Border Protection (Immigration and Visa Section). Previous
Immigration experience is desirable but not mandatory. The applicants should have previous experience in
managing a team in a client service environment.
Background
The Australian High Commission is the official representative of the Australian Government in Singapore
and provides a range of services to the general public, including consular, passport, visa and immigration,
citizenship and cultural relations services. The High Commission also acts on behalf of various Australian
Government authorities by representing Australia's interests to local, regional and multilateral government
and business organisations in Singapore.
Job Description
The Australian High Commission is seeking to employ a suitable Team Leader in the Immigration and
Visa Section. The successful applicant will be required to lead a small team responsible for providing
immigration and citizenship services to applicants in Singapore including the processing of visa and
citizenship applications and associated administrative functions.
Under general direction, the Team Leader will lead a team involved in the processing of applications,
monitor workflows and deliver a range of services to clients. They will also be responsible for more
specialised and general office responsibilities including conducting integrity analysis, preparation of
reporting, conducting internal and external training and mentoring junior staff.
The position reports to Office Manager. Induction and ongoing training will be provided.
Tasks and Functions
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Senior officers working to A-based staff or to the LES Office Manager, usually in the capacity of a
team leader. This Group may supervise operational services of some volume or complexity.
The role may involve the formal supervision of the work of less experienced officers, including
guiding them to meet team goals/output.
Contributions include proposing and implementing improvements to current working methods.
Officers at this level are accountable for their personal conduct and for role modelling good personal
conduct to their colleagues.
Officers at this level are accountable for their personal completion of directed and undirected tasks, and
for guiding less experienced officers’ task completion.
Officers at this level are accountable for pro-actively seeking guidance on their personal development
and skill level.
Other duties as directed by Principal Migration Officer and Office Manager.
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Selection Criteria
Supports strategic direction:
 Demonstrates good judgement and common sense
 Contributes to team efforts to find opportunities for best practice
 Works collaboratively with colleagues to achieve organisational goals
Achieves results:
 Responds positively to change
 Identifies and uses resources effectively
 Builds and applies professional expertise to work practices
 Takes responsibility for managing own workload
Supports productive working relationships:
 Values individual differences and diversity
 Shares knowledge and supports others
 Builds and nurtures internal and external relationships
Displays personal drive and integrity:
 Demonstrates professionalism, personal drive & integrity
 Adopts a positive and balanced approach to working under pressure
 Recognises own strengths and weaknesses, and displays a commitment to personal development
 Accepts accountability for own actions
Communicates with influence:
 Communicates clearly
 Speaks and reads English fluently and writes clearly and logically in English
 Listens, understands and adapts to diverse audiences
The successful candidate will be computer literate and fluent in English both written and spoken.
Conditions of Appointment
Employment at the High Commission is subject to the successful completion of an Australian national
security clearance, and a medical clearance.
Normal hours of work are Monday to Friday 8:30am to 5:00pm. The initial contract is for 12 months, with
an option for a further 12 months subject to satisfactory performance. A bonus of 1.5 months’ salary is
paid annually in December and additional performance-based salary increases or bonus are offered. The
monthly salary starts at S$4,368
The successful candidate will undergo security vetting and authorisation processes that can be
considerably lengthy to complete. Continuation of employment is dependent on the successful completion
of security clearances and authorisation.
How to apply
The High Commission will establish a Selection Advisory Committee (SAC) to assess applications,
conduct interviews, check referees reports and prepare a report for the delegate recommending the most
suitable applicant.
Applicants are advised to address the selection criteria when preparing their application. Based on the
information provided in applications received, the SAC will shortlist applicants for interview.
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Applications should include the job application pack available on www.australia.org.sg.
Applications should be submitted electronically to recruitment.singapore@dfat.gov.au or by post marked
“Staff-in-Confidence” to the following address:
Recruitment Manager
Australian High Commission
25 Napier Road
Singapore 258507
The selection process usually takes several weeks and applicants will be advised of the final outcome. If
another similar position becomes vacant within the next 12 months, the order of merit for this position may
be considered for such vacancies.
Australian Government objectives, under which the High Commission operates, can be found on the
Department of Foreign Affairs and Trade website (www.dfat.gov.au).
Applications close at Midnight on Sunday 23August 2015. Late applications will not be considered.
Further information regarding the position duties should be directed to Jasmine.Cooper@dfat.gov.au.
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